Maxim Healthcare in San Jose, CA

Pros

• Araseli is a standout BT in the school district, with students achieving IEP goals.
• Jennifer Nguyen has been amazing, helping clients navigate Maxim with ease and showing genuine care.
• The caregiving team at Maxim is highly responsive, welcoming, and polite.
• Maxim has been consistently amazing, staying on top of things and quickly fixing issues when they arise.
• Kimberly is very helpful, and Maxim is a great company to recommend to family and friends.
• Taline and Deja have been easy to work with, responsive, and efficient in providing care.
• Emily has been simply amazing; she is reliable, responsible, and a perfect fit for the family.
• The Maxim office staff and nurses are friendly, professional, and provide excellent service and communication.
• Brendon and the nurses at Maxim deliver amazing service with excellent responsiveness and caring.

Cons

• They felt there was no sense of accountability after a caregiver was assigned quickly, with schedule changes and late cancellations not properly communicated.
• They were unsatisfied that they were not paid for training and experienced missing or withheld hours.
• They warned others that the company is a scam that could steal personal information.
• They claimed the service involved harm to their child, including alleged abuse by staff and a lack of empathy, with frequent staff turnover.
• They criticized management as hard to reach and unresponsive to issues.
• They described the agency as corrupt and advised staying away.
• They noted frequent turnover of RBTs (every few months), making consistency and progress difficult.
• They alleged the company prioritizes data collection and insurance usage over the child’s welfare.

Review

Maxim Healthcare San Jose is best suited for families seeking a highly collaborative, home‑centered care experience where a responsive local office can assemble and adjust a caregiver team quickly. This community excels for clients who need flexible in‑home support, be it elderly relatives or young people with special needs, and who want a dedicated coordinator to balance schedules, manage timecards, and keep communication open. The strongest value lies in the one‑on‑one partnership: a family and a caregiver roster guided by a capable coordinator who can adapt to changes, troubleshoot problems, and keep goals in sight without forcing the family to chase solutions. When the right coordinator and a compatible caregiver pair are in place, Maxim delivers a practical, hands‑on level of service that can feel almost seamless in day‑to‑day life.

Those who may want to consider alternatives are not hard to identify. Several reviews flag staffing stability as the controlling issue: frequent new hires, shifts in caregivers, and a revolving door of recruiters that can undermine continuity. For families that prize a completely predictable, fixed roster and a perfectly error‑free billing process, the risk of inconsistent staffing and payroll glitches can be a deal breaker. And for clients whose needs center on highly specialized ABA services with long‑tenured RBTs/BCBAs, the comments about turnover and inconsistent therapy staffing suggest exploring options that emphasize long‑term therapist continuity. In short, if reliability of the same caregivers and ironclad administrative accuracy are non‑negotiable, it is prudent to shop around and compare with other agencies.

The key pros do offset many of the common drawbacks when engagement is proactive and coaching from the office remains strong. The most repeatable strengths are speed of caregiver placement and the responsiveness of the team when problems arise. Several reviewers credit Jennifer Nguyen and Kimberly with exceptional client care, noting patient guidance, willingness to walk families through complex systems, and timely resolution of issues. The caregiving staff are repeatedly described as attentive, respectful, and flexible, with the sense that caregivers are treated as valued partners rather than interchangeable workers. This high‑touch support, especially in coordinating needs, answering questions, and ensuring the care plan stays aligned with evolving goals, can compensate for occasional scheduling hiccups and miscommunications, provided the family maintains an active line of communication with a key coordinator.

Respite and in‑home care management emerge as Maxim’s standout strengths. Families repeatedly highlight how quickly care can be arranged, how well the office coordinates with different providers, and how continuity persists even through shifts in personnel. The experience of long‑term clients who feel confident enough to describe caregivers as “part of the family” underscores the real qualitative benefit: trusted, dependable presence in the home. When a caregiver is well matched to the client’s needs, and when the office is responsive, addressing scheduling changes, invoicing questions, and goal updates, the practical daily lift is substantial. This is where Maxim earns real credibility and where the strongest reviews cluster, especially for those seeking reliable respite coverage and steady home health support.

Still, the practical reality calls for careful risk mitigation. The reviews reveal a need for explicit service expectations and rigorous administrative checks. Pay and timecard concerns, including reports of hours missing or unexpected deductions, signal the necessity for clear audit trails, prompt escalation paths, and formalized backup plans. Turnover and recruiter churn further emphasize the importance of securing a dedicated care coordinator and a contingency strategy, ideally a stable primary contact who can manage back‑ups and caregiver replacements without dropping the ball. Families should request a documented care plan with scheduled reviews, insist on a back‑up roster, and confirm corrective processes upfront. These steps translate Maxim’s strengths into a reliably predictable experience rather than a best‑case scenario dependent on luck.

Overall, Maxim Healthcare San Jose represents a practical, results‑oriented option for families who want hands‑on, personalized home care with strong office support and a track record of quick responsiveness. It is especially compelling for respite services and ongoing in‑home care where a coordinated team can become familiar with the client and family. The strongest warning applies to those seeking absolute staffing consistency, flawless payroll handling, or deeply specialized, long‑tenured ABA staffing. For those willing to actively partner with a coordinator, insist on clear guarantees, and build in safeguards, Maxim can be a highly effective solution that reduces daily caregiving friction and keeps the client’s goals front and center. In the right circumstances, this San Jose team delivers tangible, sustainable value that can meaningfully improve quality of life at home.

This part of San Jose, California offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple pharmacies such as CVS Pharmacy and Walgreens within close proximity, accessing medications and healthcare essentials is made easy. There are also various dining options nearby, including Yard House, The Cheesecake Factory, and Fogo De Chao, providing a selection of culinary experiences. For medical needs, there are reputable physicians like Shen Medicine Pediatrics and Associates within reach. Additionally, parks like Frank M Santana Park and San Jose Municipal Rose Garden offer opportunities for outdoor recreation and relaxation. Public transportation options are readily available with the Santa Clara Caltrain Station and Santa Clara Transit Center in close proximity. Overall, this area provides a well-rounded environment with convenient services and facilities for seniors to enjoy a comfortable lifestyle.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (0.4 miles)
• CVS Pharmacy (1 miles)
• Rite Aid (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2 miles)
• Walgreens (2.1 miles)

Restaurants

• Yard House (0.2 miles)
• The Cheesecake Factory (0.2 miles)
• Showplace Icon 8857 (0.2 miles)
• Fogo De Chao (0.2 miles)
• King's Fish House (0.3 miles)
• Meso Modern Mediterranean (0.3 miles)
• Shake Shack (0.3 miles)

Physicians

• Shen Medicine Pediatrics and Associates (0.2 miles)
• South Bay Allergy and Asthma Group (1.1 miles)
• Santa Clara Valley Speciality Center (1.1 miles)
• Allergy & Asthma Associates Of Northen California (1.5 miles)
• Ear Associates & Rehabilitation Services (1.5 miles)
• Obstetrix Medical Group (2.2 miles)
• Palo Alto Medical Foundation (2.4 miles)

Parks

• Frank M Santana Park (0.5 miles)
• San Jose Municipal Rose Garden (1.4 miles)
• Central Park (1.9 miles)
• Maywood Park (2.1 miles)
• Reed Street Dog Park (2.4 miles)
• Earl J Carmichael Park (2.8 miles)
• Machado Park (3.3 miles)

Hospitals

• O'Connor Hospital (0.7 miles)
• Valley Health Center Bascom (1.2 miles)

Cafes

• Coffee & Water Lab (1.5 miles)
• Starbucks (1.6 miles)
• Starbucks (2.5 miles)
• Philz Coffee (2.7 miles)
• Apple Park Café (3.1 miles)
• Nirvana Soul (3.5 miles)
• Roy's Station Coffee & Tea (3.5 miles)

Places of Worship

• Calvary United Methodist Church (1.8 miles)

Transportation

• Santa Clara Caltrain Station (2.2 miles)
• Santa Clara Transit Center (2.2 miles)
• San Jose Diridon Station (2.7 miles)
• Apple Park Transit Center (3.2 miles)
• Norman Y. Mineta San Jose International Airport (SJC) (3.3 miles)
• The Club at SJC (3.3 miles)
• Terminal A (3.4 miles)

Theaters

• Pruneyard Cinemas (2.6 miles)
• AMC Mercado 20 (4.9 miles)