Mission Hills Post Acute Care

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  • Interior

    A wooden exercise structure inside a sunlit room.

  • Outdoors

    A memorial stone slab with engraved inscriptions, set in an outdoor garden on a sunny day.

  • Decor

    A cozy communal room featuring a piano, television, tables, and chairs with various decorations on the walls.

  • Living Room

    A modern living room with sofas, armchair, and abstract artwork on the wall.

  • Building

    Sign for Mission Hills Real Estate located at 3460 Reynard Way.

  • Trees

    A view of a building with a brick chimney and a parking lot, featuring a ramp in the foreground under a clear blue sky.

  • Windows

    A cozy indoor seating area with round tables, chairs, large windows, and wall art.

  • Dining

    A cozy dining area with round tables and chairs, featuring a large window letting in natural sunlight.

  • Garden

    A sunny outdoor patio with a white pergola and garden view.

  • Entrance

    A suburban building with a parking lot and entrance.

  • Bookshelves

    A well-organized office reception area with a desk and bookshelves.

  • Exercise Equipment

    A well-equipped gym featuring various exercise machines and fitness tools.

  • Gym

    A well-equipped gym with various exercise machines and fitness equipment in a spacious area.

  • Healthcare

    A well-equipped physical therapy room featuring various exercise tools and machines.

Mission Hills Post Acute Care

3680 Reynard Way, San Diego, CA 92103

For more information about senior living options: (844) 490-3973

4.5 from 100 reviews
5 stars
82
4 stars
6
3 stars
2
2 stars
1
1 stars
9

Skilled Nursing Facility

Overall Review of Mission Hills Post Acute Care

Pros

  • pro The staff is professional and compassionate, providing exceptional care.
  • pro The facility is clean, well run, and efficiently managed.
  • pro The staff are friendly, helpful, and respectful, creating a welcoming environment.
  • pro Angel the social worker is amazing and communicates extremely well.
  • pro JoBeth the marketer is accommodating and treats families like part of the family.
  • pro Mission Hills Post Acute Care is an exceptional facility with amazing staff.
  • pro The nurses, PT and OT teams provide incredible care and support.
  • pro The receptionist and front desk staff are helpful and responsive, making check-in easy.
  • pro The facility feels like a caring community where residents are supported and cared for.
  • pro The staff deliver medications on time and respond promptly to emergencies.

Cons

  • pro They describe the facility as severely abusive, with videos of abuse by doctors and CNAs.
  • pro They allege pain medications were withheld or mishandled, and that staff were incompetent or dishonest.
  • pro They report CNAs asleep on the job and residents left in their waste with bedsores.
  • pro They recount long delays in basic care, including a four-hour wait to be changed and no shower offered for weeks.
  • pro They accuse staff of stealing pain medications and of wrongful billing to insurance for services not provided.
  • pro They criticize the food as very poor.
  • pro They describe management as unprofessional and underqualified.
  • pro They feel the stay was torturous and caused lasting harm.
  • pro They urge others not to use the facility.

Review

Mission Hills Post Acute Care, and its associated facilities, emerges in these reviews as a place that many families remember with gratitude and relief, even as others recount troubling experiences that left them unsettled. Taken together, the comments sketch a facility that is, for many, a clean, well-run environment with caring staff and meaningful rehab, while for a smaller subset the care has fallen short in serious and painful ways. The stories span weeks of recovery, individual staff encounters, and moments of both warmth and alarm, painting a picture of a place whose quality seems highly variable from patient to patient and day to day.

A large portion of the feedback centers on the positive, almost uniformly, about the people who work there and the general atmosphere. Families frequently highlight professional, compassionate care from clinical staff, with specific praise for admitting nurses who made a strong first impression. One reviewer commended JoBeth, an admitting nurse, calling her professional and compassionate as she helped their mother begin care. Cleanliness and efficiency are common threads; several reviews describe Mission Hills as "clean" and "well run," with staff who appear attentive, friendly, and responsive to patient needs. In this vein, several patients and families note quick responses to requests, smooth check-ins, and a sense of community that made the stay feel supportive rather than solely clinical.

Staff members are named with affection and appreciation in multiple accounts, underscoring the human side of the facility. Angel, a social worker, is singled out for excellence in communication and helpfulness, while a marketing contact named Jobeth (also referenced as a marketer who connected with families at the hospital) is remembered as accommodating and integral to transitions in care. Others mention the receptionist and administrative staff who went out of their way to assist, and volunteers or activities staff - Kim and Jhuvy - who helped organize visits and activities and contributed to a sense of normalcy and belonging. Several reviewers emphasize the teamwork of the therapy teams - physical therapy, occupational therapy, and case management - along with the supportive presence of nurses, CNAs, and wound care staff, who together helped a father regain strength and return home after a fall or medical setback.

The rehabilitation aspect is a bright spot for many families. Commentators describe effective physical therapy, balanced and nutritious meals, and a rehabilitative environment that helped patients regain function and confidence. In one detailed account, after seven weeks of hospitalization and rehab, an elderly father not only regained mobility but also moved back home with improved health and independence, with family members praising the responsive and respectful care they received. Other reviews underscore that staff were timely with medication delivery and that therapy services were integral to the healing process, with nurses and therapy teams coordinating well to support recovery.

Yet the picture is not uniformly rosy. A number of reviewers point to downsides that impacted their experience. The most commonly cited concern among the less-positive notes is the quality of food, with at least one reviewer explicitly calling meals "not so hot" and another describing leftovers as the downfall of the experience. This issue is presented as variable rather than universal, but it remains a source of disappointment for those who were hoping for consistently good nutrition as part of recovery.

More troublingly, several reviews contain serious allegations about abuse, neglect, and medication management. One patient describes severe abuse by doctors, nurses, and CNAs, including sleeping CNAs, long waits for basic care, and a failure to provide showers or help with hygiene. A lengthy, highly charged post accuses leadership - narrowing in on a nurse practitioner, DON, and an administrator - and claims that pain medications were withheld or mishandled, resulting in ongoing suffering and even calls for legal action and filing complaints with regulatory bodies. These accounts describe a culture of fear and retaliatory behavior, with threats of lawsuits, accusations of excessive billing, and concerns about patients' rights and dignity. While such stories are stark and alarming, they are part of the overall mosaic of experiences that families shared, and they contrast sharply with the more uniformly positive testimonials.

Between these extremes, another common theme is the variability of experiences over time. Some reviewers praise the facility when care is consistent, staff are attentive, and the environment feels safe and supportive, while others recount a decline over time or a single troubling episode that colors the entire stay. A few families described moving on to other facilities after recognizing a mismatch between expectations and reality, yet still acknowledged moments of kindness and professionalism in the care they did receive.

In sum, the reviews depict Mission Hills Post Acute Care as a place capable of delivering excellent, compassionate, and effective rehab in a clean and well-managed setting. At the same time, they reveal serious concerns about care quality and governance from a subset of patients and families, including allegations of abuse and medication mismanagement that demand attention and accountability. For families considering care there, the takeaway is nuanced: the experience can be profoundly positive, with dedicated staff, energetic therapy teams, and a healing atmosphere, but it is essential to gather current information, ask pointed questions about pain management, hygiene, staff ratios, and how concerns are escalated, and to visit the facility to observe operations firsthand before making a decision.

Features

Housing

  • 75 resident community capacity 75 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • San Diego International-Lindbergh (1 miles away) San Diego International-Lindbergh (1 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Mission Hills Post Acute Care in San Diego, CA is a vibrant assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon where residents can relax and pamper themselves, as well as cable or satellite TV for entertainment. Community operated transportation is available for outings and appointments, and there is also a computer center for residents to stay connected with loved ones.

Dining at Mission Hills Post Acute Care is a delightful experience, with a restaurant-style dining room offering delicious meals prepared by skilled chefs. Special dietary restrictions are accommodated to ensure that everyone's nutritional needs are met.

A variety of recreational activities are available to keep residents active and engaged. There is a fitness room for exercise enthusiasts, as well as gaming rooms and a small library for leisurely pursuits. Planned day trips and resident-run activities provide opportunities for social interaction and exploration.

The community boasts beautiful outdoor spaces including gardens where residents can enjoy nature and relaxation. Housekeeping services ensure that the living environment remains clean and comfortable.

For those in need of assistance with daily tasks, the dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that medications are taken correctly.

Mission Hills Post Acute Care understands the importance of mental wellness, which is why they offer a mental wellness program to support residents' emotional well-being.

Convenience is key at Mission Hills Post Acute Care, with move-in coordination services available to ease the transition. Transportation arrangements (both medical and non-medical) can be made for appointments or outings.

Wi-Fi/high-speed internet access throughout the community allows residents to stay connected online.

Additionally, Mission Hills Post Acute Care benefits from its prime location. There are numerous cafes, parks, pharmacies, restaurants, theaters, hospitals nearby – providing easy access to various amenities within the vibrant San Diego community.

Overall, Mission Hills Post Acute Care is a warm and inviting assisted living community that offers exceptional amenities and care services to ensure the comfort, safety, and happiness of its residents.

Nearby Places of Interest

Pharmacies

  • Walgreens (0.6 miles)
  • CVS Pharmacy (0.7 miles)
  • Rite Aid (0.7 miles)
  • CVS Pharmacy (1.5 miles)
  • Rite Aid (1.7 miles)
  • CVS Pharmacy (2 miles)
  • Walgreens (2 miles)

Restaurants

  • Urban Mos Bar & Grill (0.6 miles)
  • Pure Project - Ba (1 miles)
  • Rich's (1.1 miles)
  • Ballast Point Tasting Room And Kitchen (1.2 miles)
  • Cafe Coyote (1.4 miles)
  • Barbusa (1.4 miles)
  • Nordstroms Cafe (1.6 miles)

Physicians

  • Internal Medicine Associates (0.7 miles)
  • San Diego Mental Health Services (2.5 miles)
  • Sharp Rees-Stealy San Diego Radiology (3.7 miles)

Transportation

  • Firefly Car Rental (0.7 miles)
  • Fashion Valley Trolley Station and Transit Center (1.5 miles)
  • San Diego International Airport (SAN) (1.7 miles)
  • Old Town Trolley Station and Transit Center (1.7 miles)
  • San Diego Santa Fe Depot (2 miles)
  • Terminal 2 (2 miles)
  • TSA Pre-Check (2.1 miles)

Hospitals

  • UC San Diego Medical Center (0.8 miles)
  • Naval Medical Center San Diego (2 miles)
  • Kearny Mesa Convalescent and Nursing Home (3.8 miles)
  • Rady Children's Hospital (3.9 miles)
  • Sharp Memorial Hospital (3.9 miles)
  • Rady's Children's Hospital San Diego Large Waiting Room, Frost Street, Entrance 8 (4 miles)

Parks

  • Balboa Park South Loop (1.6 miles)
  • Cal's Point (1.6 miles)
  • Waterfront Park (1.6 miles)
  • Balboa Park (1.6 miles)
  • Pantoja Park (2.2 miles)
  • NTC Park (2.5 miles)
  • Quartyard Dog Park (2.5 miles)

Theaters

  • AMC Fashion Valley 18 (1.6 miles)
  • AMC Mission Valley 2 (2.1 miles)

Cafes

  • Communal Coffee (1.9 miles)
  • Ghirardelli Ice Cream And Chocolate Shop (2.4 miles)
  • Tabac Specialty Coffee & Cigars (2.4 miles)
  • Copa Vida (2.6 miles)

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