Carmel Mountain Rehabilitation And Healthcare Center

Pros

• The therapy staff was excellent, thorough, and worked hard to help residents regain their strength.
• Most of the staff were friendly, compassionate, and eager to please.
• The facility was clean and well-maintained, with spotless floors and a nice interior courtyard for outdoor access.
• Residents liked the food, with many expressing satisfaction with meal options.
• Staff provided good customer service and kept families informed about patients' progress.
• Many reviewers noted that the nurses were knowledgeable about health needs and treated residents with kindness and respect.
• Rehabilitation therapy received positive feedback for its effectiveness in helping residents improve their mobility.
• The Director and his staff were praised for their professionalism and friendliness.
• Residents expressed enjoyment in their stay and positive experiences with caregivers.

Cons

• The nursing staff, particularly the medication nurse, was unprofessional and poorly informed about medications.
• Staff often ignored patient and family requests, leading to significant issues with care.
• The facility was described as old and in need of refurbishing, with some rooms appearing sterile and unwelcoming.
• Patients experienced long wait times for nursing assistance, indicating understaffing issues.
• There were reports of inadequate response from staff to changes in patients' conditions, including serious health emergencies.
• Some families expressed frustration over the lack of communication regarding their loved ones' progress and needs.
• Cleanliness of the bathrooms and overall facility condition raised concerns among residents and families.
• Therapy sessions were described as limited and unsatisfactory at times.
• The food quality did not meet expectations for several patients, affecting their dining experience negatively.
• Unprofessional behavior was noted among certain staff members, detracting from the overall care environment.

Review

Carmel Mountain Rehabilitation & Healthcare Center has garnered a mixed bag of reviews that highlight both commendable aspects and significant shortcomings in its service delivery. The facility is praised for its cleanliness and the friendliness displayed by most staff members, particularly within certain departments such as therapy and rehabilitation. Many reviewers noted that the physical and speech therapies offered were effective, with some residents showing marked improvement in mobility and daily functioning. Feedback from family members indicates that therapists are supportive, kind, and committed to helping their patients regain strength after medical procedures or health issues.

Despite these positive observations, a recurring theme in many reviews is the underwhelming performance of the nursing staff. Complaints about responsiveness abound; caregivers often take long to respond to patient call buttons, which can be critical for residents needing immediate assistance. A review highlighted a severe instance where staff failed to recognize or act upon alarming health changes in a patient, leading to dire consequences—a tragic testament to lapses in nursing care. While some reviewers lauded individual nurses for their knowledge and kindness, others expressed concerns about the overall staffing levels and qualifications of night shift personnel, suggesting an over-reliance on nurse's aides instead of licensed nurses.

Food quality appears variable throughout the testimonials. While some loved ones found the meals agreeable—citing options like beef stew and chicken—that comfort was not universal. A few patients mentioned that food was sometimes served lukewarm or bland with limited variety. In instances where dietary preferences were predominant or dietary requests made by residents went unfulfilled, it left some families disappointed with what their loved ones were being provided. The dining experience might need reevaluation for better customization based on resident preferences.

The facility’s physical environment has received mixed impressions as well. On one hand, prospective visitors have noted a clean and sterile appearance reminiscent of hospital settings; this cleanliness seems essential during times like the COVID-19 pandemic when hygiene is crucially prioritized. However, feedback also pointed out that the facility could greatly benefit from refurbishing due to its aging infrastructure; dated rooms offer little comfort when compared against more modern facilities available elsewhere. The need for renovations seems pressing in order to create a more welcoming atmosphere conducive to recovery.

A few reviews highlight systemic issues related to communication between staff members and with families concerning patient updates—the flow of information does not always meet expectations. Some family members felt they had to be proactive in seeking out information about their loved one's status rather than receiving regular updates without prompting. This lack of adequate communication added an element of frustration among families who wanted assurance regarding their loved one’s wellbeing.

In conclusion, while Carmel Mountain Rehabilitation & Healthcare Center offers valuable therapeutic interventions led by a dedicated therapy team, significant improvements are necessary regarding nursing staff efficiency, food quality variation, room conditions, and communication practices with families. Families looking into the center may want to weigh these pros and cons carefully before making decisions based on individual needs and priorities for their loved ones' rehabilitation experience. Though it holds promise as an option for post-acute care—especially given some glowing reports—there remain areas where substantial enhancements could ultimately yield improved experiences for both residents and their families alike.

This part of San Diego, California, offers a convenient and bustling neighborhood with easy access to essential services such as pharmacies, hospitals, physicians, cafes, restaurants, parks, transportation options, places of worship, and theaters. The close proximity to CVS Pharmacy and Scripps Clinic Rancho Bernardo ensures easy access to medical care and prescriptions. There are also diverse dining options nearby including Grub Burger Bar and Phil's BBQ. Parks like Rolling Hills Park and 4S Ranch Sports Park provide opportunities for outdoor activities. With public transportation options available at Sabre Springs Parkway Transit Center and MTS Del Lago Station not too far away, getting around the area is convenient. Additionally, there are places of worship for those seeking spiritual community as well as theaters like AMC DINE-IN Poway 1 for entertainment outings. Overall, this area presents a vibrant and well-connected community perfect for senior living.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Rite Aid (0.8 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3 miles)

Hospitals

• Scripps Clinic Rancho Bernardo (0.2 miles)
• Pomerado Hospital (1.1 miles)

Physicians

• Scripps Hospital Optometry (0.2 miles)
• Psycare (1 miles)
• San Diego Advanced Orthopedic (1 miles)
• Valle Verde Pediatrics (1 miles)
• Tara Brown, MD - North County Eye Center (1.1 miles)
• Pomerado Plastic Surgery Center (1.2 miles)
• Family Allergy & Immunology Medical Group (1.2 miles)

Cafes

• Panera Bread (0.4 miles)
• Angelika Film Center & Cafe - Carmel Mountain (0.8 miles)
• Mostra Coffee 4S (2.9 miles)
• Starbucks (3.6 miles)
• Starbucks (4 miles)
• Sharetea (5.6 miles)
• Okavango Outpost (8.5 miles)

Restaurants

• Grub Burger Bar (0.5 miles)
• McDonald's (0.6 miles)
• In-N-Out Burger (0.7 miles)
• Taco Bell (0.8 miles)
• McDonald's (1.6 miles)
• Carver's Steak & Chops (2.2 miles)
• Phil's BBQ (2.3 miles)

Parks

• Lucido Park (0.9 miles)
• Rolling Hills Park (1.1 miles)
• Old Poway Park (2.6 miles)
• 4S Ranch Sports Park (2.7 miles)
• Hilltop Park and Recreation Center (2.9 miles)
• Pioneer Park (3.5 miles)
• Rancho Bernardo Community Park (3.9 miles)

Transportation

• Sabre Springs Parkway Transit Center (2.1 miles)
• MTS Del Lago Station (5.6 miles)

Places of Worship

• Our Lady of Mount Carmel Church (2.5 miles)
• Saint Gregory The Great Catholic Church (4.4 miles)
• Good Shepherd Catholic Church (7.2 miles)

Theaters

• AMC DINE-IN Poway 1 (3.2 miles)
• Regal Edwards Mira Mesa 4DX, IMAX & RPX (5.8 miles)