Overall Review of Double Tree Skilled Nursing
differentiator
6 reviews mention this
Therapy support is a recurring theme
Residents repeatedly mention physical and occupational therapy staff supporting their recovery.
Several reviews describe strong therapy involvement, including physical therapy sessions and occupational therapy support during recovery. One resident also credits specific therapy team members with helping them progress. Another review highlights a facility with an active therapy schedule and residents who appear comfortable. Overall, residents tend to connect therapy staff with day-to-day improvement and participation.
common
16 reviews mention this
Cleanliness and upkeep come up often
Many reviewers specifically mention cleanliness, cleaning staff, and the overall look of the facility.
Positive reviews frequently describe the building as clean, well kept, and even having a pleasant smell. A number of visits also mention orderly areas and a facility that looks maintained. Not every review is positiveâsome describe dirty bedding or filthy rooms, and others report unpleasant odors. There are also a few complaints about specific room details like floors and drapes.
common
40 reviews mention this
Staff friendliness is a major driver
Across many reviews, residents and families describe staff as kind, responsive, and helpful.
The most consistent praise is about staff interactionsâreviews describe CNAs, nurses, and other caregivers as supportive, respectful, and attentive to needs. Several families also call out responsiveness, including staff answering questions promptly and helping residents without being asked. Social services and discharge planning also get positive mentions when families describe follow-through and flexibility. A smaller number of reviews go the other way, describing neglect, rude behavior, or staff who feel difficult to reach.
common
7 reviews mention this
Food quality gets mixed reviews
Residents and families mention meals frequently, with both praise and complaints.
Some reviews describe food as tasty and enjoyable, and a few mention liking what their loved one eats or that the food helps residents stay comfortable. Other reviews are more negative, describing bad odors and meals that did not seem adequate or were not appealing. One resident-focused review also ties meal portions to weight loss concerns. Overall, dining shows up as a topic residents notice, but experiences vary.
caveat
6 reviews mention this
Getting answers can be difficult
Some reviewers report difficulty reaching staff or getting timely medical updates.
A recurring complaint is the challenge of getting in touch with nursing or obtaining updates when families call. Several reviews describe long waits for help, trouble getting messages through, or being told the system was rebooting during calls. There are also mentions that medication delivery and response times can be slow. While some reviews praise responsiveness, this theme shows up enough that communication timing is a concern for some families.
caveat
2 reviews mention this
Care for dementia needs improvement
Some reviews specifically question whether dementia care needs are being met.
At least one review says the facility did not know how to take care of a person with dementia after orthopedic surgery, describing basic care problems and a decline after the stay. Another review describes serious issues with feeding-tube care and infection risks, alongside concerns about whether doctors were contacted appropriately. Together, these reviews raise concerns about specialized care needs and how well they are handled.
common
2 reviews mention this
Nearby services are within a few miles
The area includes nearby pharmacies, restaurants, and parks within several miles.
Reviews mention the neighborhood only indirectly, but the surrounding area includes common day-to-day destinations nearby. For example, pharmacies and medical-related offices are listed at about half a mile to a few miles away. There are also restaurants, cafes, and parks within the same general range, which can make errands and outings easier for visitors.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.