Double Tree Skilled Nursing

Pros

• The CNAs, nurses, and other staff are amazing.
• From the receptionist to the social service director, the staff and the meals were the warmest experience and very helpful with everything.
• The staff are amazing with him, ensuring he eats, is changed when necessary, and they treat him kindly with dignity and respect.
• Priya and Lachan are amazing nurses.
• Double Tree is an elite facility compared to the others.
• The room is brighter, bigger, and the facility is much quieter than previous ones.
• This is a top-notch team who cares.
• Beautiful senior care center with a nice staff that provides around-the-clock care and therapy seven days a week.

Cons

• The facility smells really bad.
• The place feels depressing and devoid of happiness.
• The facility is poorly run and the quality of care is poor.
• It is very outdated and seems to operate on donated or hand-me-down equipment.
• Some staff are nice, but many are not and ignore patient needs.
• The patients look bored and miserable, with long waits for assistance and disrepair (cabinets, TVs).
• There is no air circulating through the facility.
• Communication with staff is frustrating, with delays and a lack of updates.

Review

The collection of experiences from this Sacramento post-acute facility reveals a broad spectrum of patient and family perceptions. On one end, many reviews glow with warmth for the people who administer daily care and the way the center operates day to day. On the other, several accounts describe serious concerns about management, maintenance, and communication that leave families anxious about their loved ones' safety and well-being. Taken together, the stories paint a picture of a place where compassionate care can thrive in the hands of the right staff, but where infrastructure, consistency, and clear communication can undermine that care.

A common thread across the most positive remarks is praise for frontline staff. Families repeatedly highlight CNAs, nurses, and therapists as the heart of the facility's strength. Statements like "the CNAs, Nurses and other staff are amazing" and "the staff is responsive when I have a need" recur across multiple posts. Individuals named by grateful families - Teresa, Chu Chu, Priya, Lachan, Maria, and others - are described as exceptionally kind, patient, and attentive. One family member spoke of their dad being cared for with dignity and respect, noting how staff ensured he ate and was kept clean and comfortable, even as his health declined due to dementia and other issues. Several reviews also emphasize warm interactions with the social work and discharge planning teams, who are praised for flexibility, responsiveness, and helping families navigate options for post-acute care.

Environment and delivery of care also receive frequent positive commentary. Several reviewers describe bright, clean rooms and a facility that feels orderly and well managed when the right staff are in place. The care experience in some cases is described as "excellent," with specific mention of discharge planning that helps families explore care options quickly, and of therapy teams - physical, occupational, and speech - providing attentive and effective guidance. One reviewer praised the teamwork of a nurse, a respiratory therapist, and an occupational therapist who were "exceptional in providing attentive and helpful medical assistance," suggesting that coordinated, patient-centered care can lead to meaningful progress during recovery. There are also notes about practical positives, such as easy computer check-in and overall ease of communication with care teams.

However, a substantial portion of the feedback focuses on concerning contrasts. A number of reviewers describe a facility that is poorly maintained, old, or inadequately equipped. Specific complaints include outdated or donated equipment, cabinets that are falling apart, TVs that do not work reliably, and inadequate air circulation. Some patients and family members report long wait times for assistance (often more than 30 minutes) and perceive gaps in medical knowledge or proactive treatment. In several posts, families report that communication from the medical team is inconsistent or delayed, with excuses such as "the food not in or their computer is rebooting" cited as barriers to timely updates about a loved one's status. A few reviews explicitly call the place unsafe or unfit in its current state, with mentions of a terrible area, a sense of gloom, and questions about how the facility remains open or why investigations or fines have not been issued.

The most startling counterpoint to the praise comes from families who experienced negative results or felt the facility failed in critical ways. One reviewer described a facility that felt "poorly run" and "very outdated," with some staff described as clueless and unhelpful. Patient experiences were not just uncomfortable - they were alarming: a patient screaming for milk for an extended period and visible neglect in basic needs, along with concerns about the overall atmosphere and feeling of health risk. Several posts cast serious doubt on the quality of care and the integrity of daily operations, with suggestions that ongoing problems warranted scrutiny or even shutting the facility down. Updates within these reviews corroborate a troubling trajectory for some residents, including moving a loved one to a different facility and, in one case, reporting a family member's death and subsequent distress.

Still other reviews show a more nuanced mix, where families acknowledge both positives and shortcomings in the same narrative. Some say that while the staff were kind and responsive in many interactions, other aspects - such as floor cleaning, drapery aesthetics, or Medicare day limits - indicated room for improvement. A few accounts note that despite initial concerns, certain patients or family members observed helpful, prompt responses during visits or found reassurance in the presence of compassionate caregivers like Maria or other named staff members. These mixed assessments underscore how the care experience can hinge on which shifts are on duty, which staff members are assigned to a patient, and how effectively the administration supports day-to-day operations.

In sum, the community's views point to a facility that can deliver deeply meaningful, compassionate care when equipped with engaged, dependable staff and well-coordinated support services. Families consistently credit the care team for kindness, dignity, and practical support that helps patients recover, adapt, and feel secure. Yet the same body of reviews flags urgent concerns about facility upkeep, communication gaps, and management shortcomings that can undermine patient safety and family trust. For families considering care here, the path forward seems to rest on direct, in-person observation, conversations with multiple members of the care and administrative teams, and careful weighing of whether current conditions - staff consistency, equipment, cleanliness, and timely communication - are likely to meet their loved one's needs over the long term.

This area of Sacramento, California offers a variety of amenities and services that may be beneficial for senior living. With multiple pharmacies, physicians, and hospitals in close proximity, access to healthcare is easily accessible. Additionally, the numerous restaurants and cafes provide convenience for dining options. The presence of parks allows for outdoor recreational activities and the theaters offer entertainment opportunities. Overall, this area provides a well-rounded environment with essential services for seniors looking to reside in a convenient and vibrant community.

Pharmacies

• Walgreens (0.5 miles)
• South Sacramento Care Center (1.4 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.9 miles)
• Walmart Pharmacy (2.1 miles)
• Rite Aid (2.3 miles)
• Walgreens (2.6 miles)

Places of Worship

• New Hope Community Church Sacramento (1 miles)
• St Francis of Assisi (5.8 miles)

Restaurants

• McDonald's (1.5 miles)
• Chick-Fil-A (1.7 miles)
• Auntie Anne's (2.1 miles)
• Burger King (2.3 miles)
• Taqueria Hecho En Mexico (2.9 miles)
• The Sandwich Spot (3.8 miles)
• Marie's Do-Nut Shop (4.3 miles)

Theaters

• Regal Delta Shores & Imax (1.8 miles)

Cafes

• Starbucks (2 miles)
• Kampala Café (3.7 miles)
• Starbucks (4.9 miles)
• Starbucks (5 miles)
• Temple Coffee (5.2 miles)
• Starbucks (5.3 miles)
• Chocolate Fish Coffee Roasters (5.3 miles)

Physicians

• Site for Sore Eyes - Pocket (2.2 miles)
• Kaiser Permanente Medical Group (3.3 miles)
• NVISION Eye Centers - Sacramento (3.9 miles)
• Sacramento County Primary Care Center (4.2 miles)
• Lenaerts Marc Mercy Medical Group Md (5.3 miles)
• Health Care for Women Medical Group (5.4 miles)
• UC Davis Medical Group- Sacramento- Family Medicine & Pediatrics (5.5 miles)

Parks

• Renfree Park (3.3 miles)
• Curtis Park (3.8 miles)
• William Land Park (4 miles)
• Kobe’s Bark Path (4.8 miles)
• Laguna Community Park (5.3 miles)
• Roosevelt Park (5.9 miles)
• Capitol Park (6 miles)

Hospitals

• Kaiser Permanente South Sacramento Medical Center (3.4 miles)
• Sutter Center for Psychiatry (5.5 miles)