Crestwood Manor Behavioral Health - Sacramento

Pros

• The staff were excellent and treated patients well.
• One reviewer called it the best MHRC in northern California.
• The staff helped patients and made them feel cared for.
• The workers were great and helped the reviewer regain mental well-being.
• The facility took good care of a patient known to the reviewer.
• Therapy staff were consistently great, with a memorable Halloween penguin dress by one of them.
• A staff member with a wrist tattoo consistently checked on the reviewer and made them feel better.
• A female staff member with short hair and tattoos was awesome and had a positive attitude.
• An African American female staff member encouraged the reviewer and ensured basic needs were met, making them feel valued.
• The staff helped transition the reviewer to ongoing care after discharge.

Cons

• The reviewer notes a lack of structure and security, along with limited transparency about how the facility is run.
• They state that many staff members are not nurses and make unnecessary, work-irrelevant comments.
• They describe the environment as not warm or welcoming.
• They report that housekeepers are rarely seen on Saturdays when supervisors are not present.
• Micheal, the housekeeping supervisor, is described as disliking his job, being vocal about it, and treating female employees like children, and is dismissive of people with mental health issues.
• They claim the food is disgusting and sometimes old or expired, and that the doctor is a joke.
• They allege that patients have no voice and may be kept longer if they disagree with staff, with no real security or safety measures.
• They mention there is no adequate security setup beyond cameras, and no front desk staffed by a nurse.

Review

The collection of reviews paints a picture of Crestwood MHRC that is at once hopeful and troubled, filled with praise for people who helped, and frustration over structure, security, and transparency. A persistent sentiment runs through the comments: some wish for a return to a past era - specifically the 2014 management team - feeling that the facility could regain a clearer direction and a warmer, more organized environment. Several readers acknowledge that care can be life-changing for a loved one, even as they describe midyear gaps in process and communication. One visitor, reflecting on their first day, rated the experience as "2 stars" and described a desire for more front-end structure, a proper front desk staffed by a nurse, and a representative security presence to reduce uncertainty for patients, visitors, and workers alike. The underlying message is not that the care is universally bad, but that the environment could be warmer, safer, and more predictable with better management and procedures.

A large portion of the feedback centers on the people on the ground - the staff who interact with patients day-to-day. Across multiple entries, the staff are repeatedly described as excellent, kind, and helpful. Several reviewers explicitly state that the staff treated them well and made them feel cared for. Some accounts highlight individual warmth and attentiveness, with references to counselors and direct-care workers who made meaningful connections. Names surface in the praise - Rashaad, Helen, Rob, Toni, Ferron, Nousa, Bunty Singh, Ajay, among others - who are remembered as having contributed significantly to the person's recovery or emotional well-being. One patient recalls a therapist who dressed as a penguin for Halloween, another mentions a tattoo that read "this too shall pass" as a beacon of hope, and a female staff member with short hair and tattoos is remembered for maintaining a positive attitude. Another strong note is given to a particular African American woman who, described as compassionate and capable, encouraged the patient to shower, keep clean clothes, eat well, and feel valued - an image of the small, practical acts that can sustain someone through difficult days. Taken together, these anecdotes emphasize a core strength of Crestwood: when staff are engaged and present, they can help patients feel seen, supported, and valued, which in turn helps people move toward recovery and even transitional care after discharge.

But alongside the praise for individual staff members, several reviews raise concerns about structure and security that affect the overall experience. Some reviewers point to a lack of visible security measures; they say there are cameras on the floors and in the front office, but they question whether the site has the right security setup to keep patients and staff safe. There is a call for a more robust security framework and for information about how the place is run to be more accessible to families. There are comments about the front desk - specifically the need for a front desk staffed by a nurse to assist with medical questions and to provide a steady point of contact for visitors. The sense across these remarks is that procedural clarity and a predictable environment could alleviate anxiety for those who are navigating a treatment process that already feels overwhelming.

Not all feedback centers on the positive. A number of reviewers describe tangible operational and interpersonal concerns that detract from the experience. There are reports that housekeeping is inconsistent, with some noting that cleaners are rarely seen on Saturdays when supervisors are not present, and that staff sometimes retreat to the locker room during shifts. One specific accusation targets a housekeeping supervisor who is described as not liking the job and dismissive of patients with mental health issues, painting a picture of how staff morale and attitudes can seep into the care environment. Food is described as "disgusting" and occasionally old or expired, while some patients feel they have little voice in their treatment plan; there is a fear that dissent could affect the length of stay. A separate critique mentions the absence of true security and the potential for harm among patients when safety measures are lacking. In short, these reviews present a more hazardous or disorganized side of Crestwood, suggesting that without stronger governance, policy enforcement, and consistent staff training, patients may experience unnecessary distress or risk.

On the other hand, there are stories that illuminate the positive impact of attentive care and purposeful discharge planning. One reviewer praises the facility for taking responsibility for helping a patient transition after treatment, noting that Crestwood facilitated placement into a continuing-care setting. This is framed as evidence of a meaningful continuum of care - where the facility doesn't simply discharge patients but actively connects them with resources to sustain their improvements. A different voice emphasizes gratitude for the overall culture of care at Crestwood, acknowledging that, despite some negative experiences, many workers do genuinely care about patients and want to help them heal. Pledges of ongoing support, a sense of community, and the feeling that staff "do care for you" recur, underscoring that the facility's strengths lie in its people and their dedication to patient welfare.

Taken as a whole, these comments sketch a facility with real strengths and real vulnerabilities. The strongest threads are the compassionate, engaged staff members who leave lasting, positive impressions on patients and families. These individuals often become the linchpins of recovery, offering encouragement, practical support, and a human connection in a system that can feel impersonal at times. Yet the overarching theme is a call for structural clarity and safety: better security, clearer channels of information for families, consistent operational practices, reliable staffing on weekends and evenings, and a front desk that can bridge medical questions with accessible, empathetic reception. The hope expressed across the narratives is not simply for more rules or stricter control, but for a balanced environment where patients and families can trust that their loved ones are safe, respected, and guided toward ongoing care with dignity and transparency. In the end, many who share these experiences remain grateful for the care they received and hopeful that Crestwood will implement improvements that preserve the strongest elements of its culture while addressing the practical gaps that have caused concern.

This part of Sacramento, California offers a convenient and accessible location with a variety of amenities within close proximity. There are several pharmacies nearby such as Walgreens, CVS Pharmacy, and Rite Aid, ensuring easy access to medication and healthcare supplies. Additionally, there are reputable physicians and medical centers including the Sacramento County Primary Care Center and UC Davis Medical Group for quality healthcare services. For leisure and social activities, there are cozy cafes like Starbucks and Chocolate Fish Coffee Roasters, as well as parks such as Curtis Park and McKinley Park for outdoor relaxation. Various dining options ranging from fast food to Italian cuisine can be found in the area, providing diverse choices for meals. Places of worship like St Francis of Assisi offer spiritual support while Sutter Center for Psychiatry is available for any mental health needs. The presence of public transportation through Amtrak Sacramento Valley Station ensures easy connectivity to other parts of the city for further exploration.

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (0.9 miles)
• Save Mart Supermarkets (1 miles)
• Rite Aid (1.2 miles)
• Rite Aid (2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.3 miles)

Physicians

• Sacramento County Primary Care Center (0.4 miles)
• Lenaerts Marc Mercy Medical Group Md (1.2 miles)
• UC Davis Medical Group- Sacramento- Family Medicine & Pediatrics (1.3 miles)
• Laser & Skin Surgery Center of Northern California (1.3 miles)
• McIlraith Thomas B MD Mercy General Hospital (1.3 miles)
• California Sleep Solutions (1.4 miles)
• Sacramento Center For Hematology & Medical Oncology (1.5 miles)

Cafes

• Starbucks (0.6 miles)
• Chocolate Fish Coffee Roasters (0.9 miles)
• Temple Coffee (1.2 miles)
• Temple Coffee (1.4 miles)
• Tupelo Coffee House (1.7 miles)
• Temple Coffee Roasters (1.9 miles)
• Milka Coffee Roasters (2.6 miles)

Parks

• Kobe’s Bark Path (0.7 miles)
• Curtis Park (1.4 miles)
• McKinley Park (1.7 miles)
• Sutter's Landing Dog Park (2.3 miles)
• Sutter's Landing Park (2.4 miles)
• Capitol Park (2.5 miles)
• William Land Park (2.6 miles)

Restaurants

• SacYard Community Tap House (1 miles)
• Chipotle Mexican Grill (1.1 miles)
• OBO' Italian Table & Bar (1.3 miles)
• McDonald's (1.5 miles)
• Del Taco (1.5 miles)
• Marie's Do-Nut Shop (1.8 miles)
• Midtown Spirits (1.9 miles)

Places of Worship

• St Francis of Assisi (1.7 miles)

Hospitals

• Sutter Center for Psychiatry (2.3 miles)

Transportation

• Amtrak Sacramento Valley Station (3.3 miles)