Alta Vista Healthcare & Wellness Centre

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Alta Vista Healthcare & Wellness Centre

9020 Garfield Street, Riverside, CA 92503

For more information about senior living options: (844) 490-3973

4 from 93 reviews
5 stars
63
4 stars
8
3 stars
2
2 stars
3
1 stars
17

Skilled Nursing Facility

Overall Review of Alta Vista Healthcare & Wellness Centre

Pros

  • pro The staff are caring and the care is excellent.
  • pro Alta Vista is by far the absolute best.
  • pro Everyone is so caring and helpful.
  • pro The food was pretty good.
  • pro Great service.
  • pro The staff at admission were professional and welcoming.
  • pro The place is very clean and the staff are very nice.
  • pro The CNA Edith was outstanding, professional, compassionate, and helpful.
  • pro The PT/OT department is the best and keeps patients' spirits high.
  • pro Alta Vista Healthcare is super clean, with kind, helpful, and patient staff.
  • pro A great place with caring, friendly, compassionate staff, clean facilities, and excellent customer service.
  • pro This is the best facility for aged parents to be happy and in good health.

Cons

  • pro They sent their patients home dirty.
  • pro They stole belongings and not enough care and attention was given.
  • pro Worst place ever.
  • pro The rooms were outdated.
  • pro The nurses came in and half the time ignored requests.
  • pro The phone receptionist was rude and hung up on you in the middle of your sentence.
  • pro They were crooks and overcharged; they could not explain why they were charging an 82-year-old parent.
  • pro The air conditioning did not work and the corridors and rooms smelled of dirty diapers and stale air.
  • pro The place was unprofessional, dirty, and an overall horrible place to have your loved ones.

Review

Alta Vista Healthcare Center comes through in the memories of many families as a place where the people-people truly make the difference. Across numerous reviews, the staff are repeatedly described as caring, professional, and genuinely helpful, with many praising the facility as a good environment for rehabilitation and recovery before returning home. For several families, Alta Vista is viewed as a standout option - an improvement over other facilities they've experienced - where the focus on patient well-being, warmth, and practical support shines through. The sentiment that "the staff are caring and the care is excellent" recurs, and several reviewers highlight that it's a place that makes therapy feel productive and hopeful rather than merely procedural.

The therapy experience at Alta Vista receives particularly strong praise. Reviewers note that the PT/OT teams are engaging, supportive, and motivating, turning what can be a difficult process into something that keeps patients' spirits up. One reviewer even described the therapists as "cheerleaders" who helped maintain mom's spirits and encouraged participation in rehabilitation activities. The nursing staff is repeatedly singled out for taking good care of loved ones, with comments about attentive, responsive, and helpful professionals who go beyond the basics to answer questions and reassure family members. In several accounts, families express gratitude for staff who seem to genuinely enjoy their work and want the best outcomes for patients.

Cleanliness and atmosphere also show up as consistently positive themes. Reviewers mention that Alta Vista is a clean facility with spacious rooms and well-kept bathrooms for visitors. In one particularly glowing note, someone described the environment as a place where the resident's dignity is preserved, and where staff maintain high standards of cleanliness and organization. The overall impression is of a facility that is orderly, welcoming, and respectful of both patients and their families, with multiple comments underscoring that admission procedures feel smooth and that staff are easy to approach from day one.

Alongside the many favorable impressions, there are clear caveats raised by other reviewers. A number of accounts describe troubling experiences that raise serious concerns about safety, responsiveness, and overall quality of care. Some families report that staff were short-staffed, which they felt translated into delayed responses to call buttons - sometimes 45 minutes to an hour before a nurse or aide arrived. In such cases, patients were left uncomfortable or unable to attend to basic needs, including handling wounds or soiled diapers. There are also distressing anecdotes about patients not receiving the therapy or encouragement they were promised, with claims that therapists would mark charts as if therapy had occurred even when it hadn't. These stories paint a picture of inconsistency that contrasts sharply with the more positive reviews.

Safety and hygiene concerns appear in multiple variations. Several reviewers recount experiences of neglect or lapses in safety: a patient with an open wound who did not receive timely attention, a claim of a patient being left in a soiled diaper for extended periods, and even accounts of a patient needing urgent transfer to the hospital for a serious infection that some family members believed was preventable with better monitoring. There are even more disturbing anecdotes about roommates and patients not receiving timely help, with one reviewer asserting that a roommate died after the staff failed to listen to warnings that he wasn't breathing properly. Reports of pests - insects in restrooms - and a facility that sometimes smelled like dirty diapers, plus a few complaints about air conditioning, contribute to a more mixed picture of the environment.

Financial and administrative concerns surface as well. A few reviewers accuse Alta Vista of overcharging and being unable or unwilling to provide clear explanations for charges, urging prospective families to proceed with caution and to ask for detailed breakdowns. In some reviews, issues with miscommunications and perceived inconsistency in how policies are applied add to frustrations, particularly when families feel their trust has been tested by billing or administrative gaps. These criticisms remind readers that a great deal can hinge on teamwork between clinical care and administrative transparency.

In sum, Alta Vista Healthcare Center appears as a place of two distinct narratives: many families describe it as a compassionate, capable, and largely clean environment where therapy flourishes and staff treat residents with respect. They highlight caregivers who go the extra mile, a warm admission process, and a belief that their loved ones are in better hands than in other facilities they've experienced. Yet for every glowing testimonial, there are serious cautionary tales about staffing shortages, delayed care, safety lapses, and environmental concerns that cannot be ignored. The best takeaway is a tempered one: Alta Vista can be exceptional for some families and patients, but others report enough serious problems to warrant careful, direct conversations with the facility, a thorough review of care plans, and vigilant oversight to ensure that both clinical care and safety standards meet expectations.

Features

Housing

  • 99 resident community capacity 99 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Ontario International (13 miles away) Ontario International (13 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Located in Riverside, California, Alta Vista Healthcare & Wellness Centre offers a comprehensive range of amenities and care services to cater to the needs and desires of its residents. The community prides itself on providing a comfortable and enjoyable living environment for seniors.

The amenities at Alta Vista Healthcare & Wellness Centre are designed to enhance the overall well-being of residents. A beauty salon is available for personal grooming needs, while cable or satellite TV ensures entertainment options. Community operated transportation is provided for outings and appointments, with additional transportation arrangements available. For those who enjoy staying connected, there is a computer center with Wi-Fi/high-speed internet access.

The dining experience at Alta Vista Healthcare & Wellness Centre is top-notch. Residents can enjoy meals in a restaurant-style dining room, with special dietary restrictions accommodated. Meal preparation and service are provided, ensuring that residents receive delicious and nutritious food.

To promote an active lifestyle, the community offers various recreational facilities. A fitness room is available for exercise enthusiasts, while a gaming room provides entertainment options. The outdoor space includes a garden where residents can relax and enjoy nature. Additionally, there is a small library for reading enthusiasts.

The care services at Alta Vista Healthcare & Wellness Centre prioritize the well-being of residents. A 24-hour call system ensures that assistance is always within reach. Trained staff provide 24-hour supervision and assist with activities of daily living such as bathing, dressing, and transfers. Medication management and special dietary restrictions are also taken care of.

Alta Vista Healthcare & Wellness Centre understands the importance of social engagement and provides numerous activities for residents to participate in. Concierge services are available to assist with planning day trips or resident-run activities. Scheduled daily activities cater to different interests and preferences.

In terms of nearby amenities, there are several options conveniently located near Alta Vista Healthcare & Wellness Centre. These include cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.

Overall, Alta Vista Healthcare & Wellness Centre offers a vibrant and caring assisted living community where residents can enjoy a comfortable and fulfilling lifestyle. The comprehensive amenities, excellent care services, and convenient location make it an ideal choice for seniors seeking a supportive and engaging environment.

Nearby Places of Interest

Hospitals

  • Parkview Community Hospital Medical Center (0.1 miles)
  • Windsor Cypress Gardens Healthcare (0.8 miles)
  • Riverside Center (3.5 miles)
  • Molina Medical Center (3.6 miles)
  • Empire Imaging (4.8 miles)

Physicians

  • Renaissance Radiology Medical Group (0.2 miles)
  • Jeffrey M Deledonne Dr DDS (2.1 miles)
  • Asthma & Allergy Medical Group (2.1 miles)
  • Li Doris MD Mission Surgical Clinic (2.5 miles)
  • Loma Linda University Plastic Surgery Group (2.7 miles)
  • University Pain Consultants (2.9 miles)
  • Riverside Family Physicians (3.6 miles)

Cafes

  • Wanda's Cafe (0.8 miles)
  • Starbucks (5.6 miles)
  • Starbucks (6.6 miles)
  • Panera Bread (7.3 miles)
  • Dutch Bros Coffee (8.3 miles)
  • Starbucks (8.5 miles)

Pharmacies

  • CVS Pharmacy (1 miles)
  • Rite Aid (1.4 miles)
  • Sav-On Pharmacy (1.9 miles)
  • Walgreens (2.5 miles)
  • CVS Pharmacy (2.8 miles)
  • V 215 (2.9 miles)
  • Central Best Pharmacy (3 miles)

Restaurants

  • McDonald's (1.4 miles)
  • Taqueria 2 Potrillos (1.4 miles)
  • Yard House (1.5 miles)
  • TGI Friday's (1.6 miles)
  • The Cheesecake Factory (1.7 miles)
  • Brandon's Diner (1.8 miles)
  • In-N-Out Burger (2.1 miles)

Theaters

  • AMC Tyler Galleria 16, NEW RESERVED SEATING: Save your favorite seat in advance (1.5 miles)
  • Regal Riverside Plaza (3.4 miles)
  • Regal Edwards Corona Crossings & RPX (8.5 miles)

Places of Worship

  • Riverside Community Church (2.8 miles)
  • The Refuge Bible Fellowship (7.1 miles)
  • The Grove Community Church (7.4 miles)

Parks

  • Mount Rubidoux (4.7 miles)
  • Andulka Park (5.7 miles)
  • Sycamore Canyon Wilderness Park (7 miles)
  • Eastvale Community Park (7.2 miles)
  • Vernola Family Park (7.3 miles)
  • River Walk Park (8 miles)

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