Parkwest Healthcare Center
Save6740 Wilbur Avenue, Reseda, CA 91335
For more information about senior living options: (844) 490-3973
The facility is described as very nice, inviting, and like home. The staff are praised for being kind, caring, and always willing to help. The rehab team is said to go above and beyond to help patients regain skills and return home. The front office, nursing staff, and social workers are reported to genuinely care about their patients. Specific staff members, such as Gian Paulo and Prince, are commended for their helpfulness and calm demeanor under stress. The facility is highly recommended by reviewers.
The reviewers describe the facility as horrible, with staff on break and unable to provide water to residents. The grandfather is said to have been ignored and neglected after a serious car accident. Staff are accused of not taking their jobs seriously or caring about patients at all. He was bleeding from the nose and freezing, and it took about 20 minutes for help to arrive. A choking incident allegedly went unaddressed for about 30 minutes, with staff telling him to go back to his room. The catheter bag was reportedly full of urine and not emptied promptly. Lights and heart monitors were ignored, and there were long delays in receiving assistance. The oxygen machine was not working, leaving oxygen levels dangerously low. Discharge was delayed by roadblocks and excuses, seemingly to keep patients longer for financial reasons. Medical records were described as sloppy and used to cover wrongdoing, with health department investigations mentioned. A staff member named Mary was accused of ejecting a family member and intruding in personal matters. The facility is labeled the worst in Los Angeles County by at least one reviewer. Care included neglect such as residents not being showered for days. The facility reportedly changed its name but the quality of care did not improve, with strong warnings against going there.The collection of experiences surrounding this facility presents a stark contrast between care that feels urgent and compassionate for some, and care that many describe as dangerous, neglected, or inhumane for others. Across numerous reviews, West Valley Subacute Care (also referred to as West Valley Subacute and Nursing in some entries) is depicted as a place where patient safety, timely attention, and reliable care can be markedly inconsistent. While a few families praise the staff and the environment, a significant number of accounts focus on serious shortcomings that put residents at risk and leave loved ones feeling unheard and unsafe.
Several reviews recount situations where basic needs were neglected or delayed for extended periods. One family describes two nurses who told them water could not be given because they were on break, after which their grandfather was left ignored or neglected on multiple occasions following a severe car accident. There are vivid anecdotes of long waits for help - up to 20 minutes - while someone in the room was bleeding, freezing, or choking. There are mentions of call lights that went unanswered for more than an hour, and of staff who appeared to minimize or dismiss urgent symptoms like aspiration or respiratory distress. In one harrowing incident, a resident's roommate had to inform staff that help was needed, only to be told to return to his own room; assistance finally arriving after repeated calls to the front desk, which allegedly rang repeatedly without answer.
Safety concerns recur in multiple forms. Reviewers describe monitors that were malfunctioning or alarming - lights and heart monitors left unaddressed, blueprints of neglect regarding responding to critical symptoms, and a general sense that urgent medical issues were not treated with appropriate urgency. There is also an impression that routine medical needs - like managing oxygen, catheter care, or medication administration - were not consistently met, with accounts of discharge planning being delayed or obstructed by bureaucratic roadblocks rather than patient readiness or medical necessity. One reviewer even attributes a family's decision to leave against medical advice to systematic barriers that prolonged, rather than resolved, a health crisis.
The negative experiences are juxtaposed with contrasting narratives of warmth and professional care. Some families praise the facility as a very nice nursing environment - well-lit, clean-smelling, and welcoming - where staff members go above and beyond. Specific caregivers are singled out for praise: charge nurses and CNAs described as calm, patient, and consistently pleasant under stress. Names like Gian Paulo and Prince are highlighted for their composure, and other staff members - Christopher M, Shakeh, Brenda, Gigi, Princess, Olga, Patricia, and several unnamed colleagues - are lauded for attentive, compassionate care. These testimonials emphasize a sense of genuine concern, teamwork, and a feeling that the staff treat patients with dignity and kindness. For these reviewers, the facility is a place that feels more like home, with appreciative families noting improved mood, progress in rehabilitation, and thankful outcomes when staff recognize and respond to their loved ones' needs.
There is also a narrative arc about the facility's ownership and branding changes. A number of reviews claim the location has changed names or ownership, and some express distrust in the new management, suggesting that the underlying problems persist despite the rebranding. One strong warning urges potential readers to avoid the facility if timely care and prompt discharge are priorities, describing a systematic pattern of delays, unnecessary barriers to leaving the facility, and a financial incentive structure that allegedly favors longer stays over efficient, patient-centered transitions. Another reviewer explicitly links the ongoing problems to changes in ownership, urging readers to scrutinize the facility's current management and to be cautious about the quality of care.
Beyond personal experiences, there are practical concerns raised about the information ecosystem around the facility. A reviewer notes that the facility's website, when clicked from a link offering directions, redirected to a phishing site, calling out issues with online credibility and suggesting a need for improved patient and family safety practices in communications. There are also "one-star" sentiments that blend frustration with a sense of lost trust: discouraging phrases about the reliability of care, about the consistency of medical oversight, and about the overall experience as a family member trying to support a loved one through a tough rehabilitation journey.
Taken together, the body of reviews paints a complex picture. On one side, families emphasize the emotional and physical toll of neglect, delays, and unsafe conditions, depicting scenarios where critical signs were missed and where the discharge process felt more like a profit-centered blockade than a medical decision. On the other side, other families describe a nurturing, professional atmosphere where patients receive warm, attentive care that supports rehabilitation and re-entry into daily life. The shared thread is a need for vigilance: for families to push for timely responses, for patients to have reliable access to help, and for the facility - whether under its current branding or a future iteration - to uphold consistent, patient-centered standards of care. For anyone considering this facility, these stories suggest doing thorough due diligence, visiting in person, observing call-light response times, and asking pointed questions about discharge planning, staffing levels, and how emergencies are managed - recognizing that experiences can vary widely from one resident, one shift, or one unit to the next.
99 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Burbank-Glendale-Pasadena (11 miles away) Los Angeles International (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Parkwest Healthcare Center is an assisted living community located in Reseda, CA. With a range of amenities and care services, we strive to provide a comfortable and enjoyable living environment for our residents.
Our community offers various amenities to enhance the quality of life for our residents. They can enjoy pampering themselves at our beauty salon or stay entertained with cable or satellite TV in their fully furnished apartments. Community-operated transportation is available for easy access to nearby attractions, and our computer center provides opportunities for residents to stay connected with loved ones. A dining room serves restaurant-style meals, and there is also a kitchenette available for those who prefer cooking their own meals. The fitness room and wellness center promote physical well-being, while the gaming room and small library offer recreational activities. Outdoor spaces such as gardens provide a serene environment.
In terms of care services, our dedicated staff ensures round-the-clock supervision with a 24-hour call system. We assist residents with daily activities such as bathing, dressing, and transfers whenever needed. Our team also helps with medication management and follows specialized dietary restrictions, including diabetes diets. Transportation arrangements are made for non-medical purposes as well as doctor's appointments.
At Parkwest Healthcare Center, we prioritize the social engagement and mental wellness of our residents by providing concierge services, planned day trips, fitness programs, resident-run activities, and scheduled daily activities.
Additionally, we are conveniently located near numerous cafes, parks, pharmacies, physicians' offices, restaurants, and transportation options in the area.
Overall, Parkwest Healthcare Center offers a comprehensive assisted living experience that promotes independence while ensuring residents receive top-notch care in a comfortable setting.
Parkwest Healthcare Center is located at 6740 Wilbur Avenue, Reseda, CA 91335 in Los Angeles County, California
Parkwest Healthcare Center on seniors.fyi includes 5 photos including images showing landscaping, healthcare, nature, trees, outdoors, reading, garden, interior, and more.
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