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3.3 from 45 reviews
5 stars
23
4 stars
2
3 stars
2
2 stars
3
1 stars
15
Overall Review of Parkwest Healthcare Center
common12 reviews mention this
Nursing response is widely debated
Residents and families describe both attentive care and serious delays in getting help.
Some reviewers say nurses and respiratory staff were attentive and that communication during care was helpful. Others describe call lights going unanswered, delays when help was needed, and situations where residents were perceived as ignored. A few accounts also focus on clinical safety concerns and difficulty getting timely support or release from the facility. The community provides skilled nursing services with a 24-hour call system and supervision, which aligns with why reviews frequently focus on how quickly help is delivered.
common20 reviews mention this
Staff kindness shows up often
Many reviews highlight caring staff who are willing to help.
A large share of reviews describe nurses and CNAs as friendly, patient, and attentive, with families thanking specific staff members for their support. Several also note that residents see the same employees consistently and that day-to-day care feels more personal. At the same time, a smaller set of reviews report rude attitudes, poor customer service, and lack of responsiveness when phones were called. Overall, the reviews suggest a mix of experiences rather than a single uniform standard.
common8 reviews mention this
Cleanliness is a frequent focus
Reviews repeatedly mention cleanliness, with experiences ranging from very clean to dirty.
Multiple reviewers say the building smelled clean, looked well kept, and felt organized, including praise for the lobby and general cleanliness. Several also connect cleanliness with feeling comfortable or well cared for. Other reviewers describe hygiene not being met, residents being dirty for days, and overall neglect that affected their view of the facility. Taken together, cleanliness shows up as an important and sometimes inconsistent part of resident experiences.
common4 reviews mention this
Dining quality and diet support vary
Residents mention both excellent food and gaps in allergy or dietary follow-through.
Positive reviews describe the food as excellent and also commend dietary services and guidance. Others report problems with meals that appear to ignore stated allergies, requiring repeated reminders to staff. A separate set of comments also emphasizes that residents were not getting the care they needed, which can overlap with concerns about nutrition and meal assistance. The community offers restaurant-style dining and includes special diet support such as diabetes and special dietary restrictions, matching why dining details come up in reviews.
common2 reviews mention this
Activities appear in reviews
Some reviewers say the facility keeps residents engaged with activities.
A reviewer mentions an activity director and describes staff involved in resident activities. Another highlights a more engaged environment and specifically calls out lots of activities to keep residents involved. Because mentions are limited, reviews don’t show the same level of detail about daily programming consistency. Still, the community lists planned daily activities and resident-run and scheduled activities, which fits what the more positive accounts emphasize.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
99 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Burbank-Glendale-Pasadena (11 miles away)
Los Angeles International (19 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Restaurants
Vinh Loi Tofu (0.6 miles)
McDonald's (0.7 miles)
Wendy's (0.8 miles)
Chick-Fil-A (2.2 miles)
McDonald's (2.5 miles)
McDonald's (2.5 miles)
In-N-Out Burger (2.6 miles)
Pharmacies
CVS Pharmacy (0.7 miles)
Walgreens (0.8 miles)
CVS Pharmacy (1 miles)
CVS Pharmacy (1 miles)
Walgreens (1.7 miles)
CVS Pharmacy (1.7 miles)
Walgreens (2.1 miles)
Cafes
Winnetka Bowl (1.6 miles)
Starbucks (2.2 miles)
Porto's Bakery & Cafe (3 miles)
Starbucks (3.4 miles)
Starbucks (3.9 miles)
Starbucks (4.4 miles)
Starbucks (4.6 miles)
Parks
Encino Bike Path (1.8 miles)
Lake Balboa Park (2.5 miles)
Serrania Park (3.5 miles)
Parthenia Park (3.9 miles)
Shadow Ranch Park (4.3 miles)
Top of Topanga Overlook (4.9 miles)
Lake Calabasas (5.9 miles)
Transportation
Van Nuys Airport (VNY) (3.1 miles)
Van Nuys FlyAway Bus Terminal to LAX (3.7 miles)
Physicians
UCLA Health Woodland Hills (3.5 miles)
Southern California Orthopedic Institute (4.7 miles)
Evan Bachner Evan J Bachner MD (4.9 miles)
Center For Orthopaedic Specialists (4.9 miles)
Liberty Pacific Advanced Imaging | West Hills (4.9 miles)
Providence Medical Institute West Hills OB-GYN (5 miles)
Mid-Valley Comprehensive Health Center (5.5 miles)
Parkwest Healthcare Center on seniors.fyi includes 5 photos including images showing healthcare, landscaping, outdoors, reading, garden, interior, nature, trees, and more.
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99 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Burbank-Glendale-Pasadena (11 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Welcoming staff, engaging activities, and clean, well-maintained facilities.
Caregiver Exhaustion: Recognizing the Signs and Restoring Your Well-Being
Understanding Hospice Care at Home: Comprehensive Services, Key Benefits, and Eligibility
Understanding the Full Cost of 24/7 In-Home Care: A Detailed Overview
