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3.6 from 44 reviews
5 stars
22
4 stars
6
3 stars
3
2 stars
3
1 stars
10
Overall Review of Marquis Care At Shasta
common2 reviews mention this
Call response times vary
Residents mention both quick call responses and long delays.
Some families describe prompt response when a resident calls for help. Other reviewers say it took close to an hour for staff to come to the room after pressing the call button, especially when a resident needed wound care and frequent checks.
common5 reviews mention this
Dining quality gets mixed reviews
Dining can be a positive experience or a letdown depending on the day.
Several residents and families say the food is fine or even something the resident enjoyed, including being wheelchair-in for meals and feeding routines that include snacks. Others describe clear problems, like the kitchen being shut down and residents receiving a simple meal, or saying meals were subpar for their expectations. The community offers restaurant-style dining and diet-related support such as special dietary restrictions.
caveat2 reviews mention this
Discharge planning and follow-through
Some families report gaps in discharge planning communication.
One reviewer describes excellent nursing and rehab during a stay, but says social services did not provide contact for follow-up care or discharge planning before the resident was sent home after insurance ended. Another reviewer mentions challenges getting help in the moment, including problems transferring calls and reaching the correct place within the facility.
common2 reviews mention this
Staff compassion is a recurring theme
Residents and families frequently describe staff as compassionate and caring.
Multiple reviewers credit caregivers with kind, compassionate support during rehab and longer stays, including feeling that staff understood residentsā needs. In contrast, there are also dissenting accounts from other reviewers who express strong dissatisfaction with staff behavior, responsiveness, or how problems were handled.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
180 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Redding Municipal (5 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Physicians
Everyday Family Surgical Medical Group (0.3 miles)
Marquis Care At Shasta on seniors.fyi includes 11 photos including images showing interior, exercise equipment, natural light, dining, bedroom, building, trees, architecture, and more.
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