Villa Pomerado

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  • Interior

    A hospital or clinic lobby with a reception desk and seating area.

  • Outdoors

    Outdoor seating area with umbrellas and landscaped greenery in front of a building.

  • Building

    Entrance to Palomar Health facility.

  • Architecture

    The entrance of a modern healthcare facility.

  • Trees

    A modern building with a shaded entrance, surrounded by trees and grass on a sunny day.

  • Landscaping

    A patio area with umbrellas, trees, and a purple flower decoration in the foreground.

  • Garden

    A lush garden with vibrant flowers and greenery.

Villa Pomerado

15615 Pomerado Road, Poway, CA 92064

For more information about senior living options: (844) 490-3973

2.7 from 18 reviews
5 stars
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6

Skilled Nursing Facility

Overall Review of Villa Pomerado

Pros

  • pro The nurses and the staff were very caring and responsive.
  • pro The PT and OT staff were amazing.
  • pro The attending doctor, Dr. Thaper, answered all questions patiently.
  • pro From check-in to check-out, the process was very efficient.
  • pro The facility is very clean and the rooms are very nice.
  • pro The rehab staff was excellent.
  • pro Having immediate access to X-rays, bloodwork, and other services due to the hospital connection was beneficial.
  • pro The rehab goals have progressed daily and the staff have been wonderful.

Cons

  • pro The carpets looked unclean, with stains and spills that had not been cleaned for months.
  • pro The air vent was coated with a thick layer of dust and debris, suggesting poor air quality.
  • pro There was standing water on the outdoor pathway with moss growing, creating safety hazards.
  • pro The social worker Nicole allegedly ignored the family's concerns and favored a non-medical family member, compromising care and discharge decisions.
  • pro A mother was discharged after several strokes in an altered mental state, with no medication list, discharge paperwork, or care instructions, and no home care plan.
  • pro A family member allegedly kidnapped the patient and dumped her home without proper planning or documentation.
  • pro The facility was accused of elder abuse, including neglect, denture loss, and infections, with no accountability.
  • pro Alicia, the administration, was described as unprofessional and rude.
  • pro June, the head nurse on Ward C, was described as rude and unprofessional, leaving patients in their filth and speaking to them disrespectfully.
  • pro Front desk staff were described as rude and unhelpful, failing to answer questions or assist visitors.

Review

The Villas at Poway have become the focal point of a wide range of resident and family experiences, many of them marked by serious safety, cleanliness, and communication concerns. Families describe a facility that is frequently described as under-maintained and difficult to navigate, with reports that cleanliness and upkeep have deteriorated over time. One account details carpets that appear not to have been cleaned for months, accompanied by stains and spills that trail throughout common areas. The image a visitor walks into, according to this account, is one of neglect and discomfort that raises immediate questions about the environment in which vulnerable residents live. Another visitor notes an air vent that looks to be coated in a thick layer of dust and debris, prompting worries about air quality inside the building. Outside, standing water on pathways and moss growing in the damp areas contribute to an overall impression of disrepair and potential safety hazards, which is particularly troubling for residents and their families who expect a clean, safe, and well-maintained environment.

Beyond cleanliness, safety and basic maintenance appear to be recurring themes. Several reviews point to the belief that there should be more regular inspections and proactive upkeep to prevent the kinds of problems families observe during visits. The combination of dirty carpets, dusty ventilation, and damp, mossy exterior walkways creates a sense that basic standards of care are not being consistently met. For families who entrust their loved ones to this facility, such observations can intensify concerns about health risks, infection control, and the ability of staff to respond promptly to everyday hazards.

Discharge planning and family-staff communication are singled out in multiple accounts as well. One family member describes a troubling discharge experience after a four-day rehab stay, noting that their loved one had an altered state of mind and could not reliably identify time or personal information, yet was sent home with little in the way of a care plan. They allege that a social worker named Nicole dismissed their concerns and prioritized input from a family member who did not have the patient's medical needs at heart or any plan to provide ongoing care. The family emphasizes the lack of a medication list, discharge paperwork, or adequate equipment for home care, which they say left them with no clear guidance or support at a crucial transition moment.

Another vivid account accuses a staff member of prioritizing the perspective of a family member over that of the actual caregivers, with a sense that the family member's input outweighed the clinical needs of the patient. The result, according to the reviewer, was a disjointed discharge process that left the patient without essential medications, instructions, or appropriate equipment, and with a sense of being dumped back into the family's care without adequate preparation. In these stories, the role of the social worker and other staff in listening to the right voices - those who will be providing care - becomes a central concern, highlighting the risk that miscommunication can lead to unsafe or uncomfortable post-hospital transitions.

Allegations of outright abuse or neglect surface in several accounts, shaping a grim impression for some families. One family explicitly accuses the facility of elder abuse, citing a history of poor treatment by the nursing and CNA staff, mismanagement, and a head nurse who allegedly spoke to patients in demeaning terms and let them sit in their own filth. There are also claims of a patient being discharged without proper notice or courtesy, with belongings not being retrieved in a timely or respectful manner, and staff who appeared to lack the professional courtesy expected in a care setting. These stories, whether taken as factual or disputed by others, contribute to a climate of distrust and concern among families who are seeking compassionate, respectful, and accountable care for their loved ones.

Yet the picture is not uniformly negative. Some families report markedly positive experiences that stand in sharp relief to the more alarming accounts. A family member with a grandparent in rehab describes a trajectory of improvement: after an initial adjustment period, nurses and staff are described as responsive and caring, with strong communication from the PT and OT teams and a doctor who patiently answers questions. This reviewer emphasizes the convenience of care being tied to the hospital, with prompt access to X-rays and bloodwork, and notes that the facility's cleanliness and rooms, according to them, became very satisfactory over time. In another case, a family highlights a successful overall rehab experience, praising attentive nursing staff, responsiveness to dietary needs, and a collaborative process that made them feel comfortable with the plan to take their loved one home. They even commend the PT and OT staff for their attentiveness and effectiveness.

There is also a perception of logistical hurdles that can complicate visits and access, even among those with positive experiences. A reviewer describes a frustrating journey to locate the facility amidst ongoing construction, dealing with unclear signage, and encounters with staff who seem uncertain about navigation or visitor access. The person notes the lack of maps or clear directions on the grounds, and reports obstacles for visitors who use walkers, including a walkway that becomes uneven and obstructed by temporary fencing. Such details contribute to a broader sense that even when care itself may be good, the physical and organizational layout of the facility can hinder families from engaging with their loved ones in the way they wish.

Ultimately, the narratives converge on a central plea: families want a facility that consistently delivers cleanliness, safety, attentive and respectful care, clear and compassionate discharge planning, and open, reliable communication with the families who shoulder caregiving responsibilities outside the walls of Villas at Poway. The stories reflect a spectrum of experiences - from dismay and alarm over maintenance and safety issues to praise for specific departments and caregivers who have demonstrated competence and compassion. They underscore the critical need for ongoing attention to housekeeping, air quality, and hazard control; robust and transparent discharge planning; and a culture of listening to the voices of families who are, in the end, the ones who will be navigating post-discharge care and daily life for their loved ones.

Features

Housing

  • 129 resident community capacity 129 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • MC Clellan-Palomar Airport (16 miles away) MC Clellan-Palomar Airport (16 miles away)
  • San Diego International-Lindbergh (20 miles away) San Diego International-Lindbergh (20 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Villa Pomerado is a vibrant assisted living community located in Poway, CA. Residents can enjoy a wide array of amenities and care services designed to enhance their quality of life.

The community offers a range of amenities to cater to the needs and preferences of its residents. There is a beauty salon on-site, ensuring that residents can always look and feel their best. Cable or satellite TV is available for entertainment, while the computer center allows residents to stay connected with loved ones. Villa Pomerado also provides community-operated transportation to enable easy access to nearby destinations.

For those looking to stay active, there is a fitness room equipped with various exercise equipment. The gaming room offers opportunities for leisure and friendly competition among residents. The outdoor space and garden provide a peaceful setting for relaxation and socialization. A small library is available for book lovers, and Wi-Fi/high-speed internet ensures connectivity throughout the community.

Dining at Villa Pomerado is a delightful experience with restaurant-style dining provided in the elegant dining room. Special dietary restrictions are accommodated, ensuring that residents' nutritional needs are met.

Care services at Villa Pomerado are designed to provide 24-hour support and assistance. A 24-hour call system ensures help is just a button press away. Trained staff members offer assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are provided to ensure residents take their medications as prescribed.

The community places emphasis on mental wellness with a dedicated program in place to promote emotional well-being. Diabetes diets are available for those who require it, and meal preparation and service are provided by professional staff members.

Villa Pomerado offers a variety of activities to keep residents engaged and entertained. Concierge services are available to assist with planning day trips or arranging transportation for outings or appointments. Fitness programs cater to different abilities, while resident-run activities allow individuals to contribute their interests and talents.

The community is conveniently located with several amenities and services nearby. There are multiple cafes, parks, pharmacies, restaurants, physicians' offices, and hospitals in the vicinity.

Overall, Villa Pomerado provides a supportive and engaging environment for seniors seeking assisted living services in Poway, CA. With its comprehensive amenities and care services, residents can enjoy a fulfilling and enriching lifestyle while receiving the assistance they need.

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Nearby Places of Interest

Located in the heart of Poway, California, this neighborhood offers convenient access to a variety of amenities and services that cater to senior living. With Pomerado Hospital just steps away, residents can rest assured knowing quality healthcare is easily accessible. The area also boasts several physicians offices specializing in orthopedics, pediatrics, and eye care. For recreation, residents can enjoy parks such as Lucido Park and Old Poway Park for outdoor activities. Nearby pharmacies like CVS and Rite Aid provide convenience for medication needs. In terms of dining options, there are various cafes and restaurants to choose from, including Panera Bread and Grub Burger Bar. Additionally, transportation options like the Sabre Springs Parkway Transit Center are available for easy travel around the area. Places of worship such as Our Lady of Mount Carmel Church offer spiritual support for those seeking it. Overall, this part of Poway provides a well-rounded environment for seniors looking for a comfortable and convenient place to call home.

Hospitals

  • Pomerado Hospital (0 miles)
  • Scripps Clinic Rancho Bernardo (1.4 miles)

Physicians

  • Psycare (0.2 miles)
  • Tara Brown, MD - North County Eye Center (0.2 miles)
  • San Diego Advanced Orthopedic (0.2 miles)
  • Valle Verde Pediatrics (0.2 miles)
  • Family Allergy & Immunology Medical Group (0.2 miles)
  • Pomerado Plastic Surgery Center (0.3 miles)
  • Scripps Hospital Optometry (1.4 miles)

Parks

  • Lucido Park (0.6 miles)
  • Old Poway Park (2.2 miles)
  • Rolling Hills Park (2.2 miles)
  • Rancho Bernardo Community Park (3.6 miles)
  • 4S Ranch Sports Park (3.7 miles)
  • Pioneer Park (4.1 miles)
  • Hilltop Park and Recreation Center (4.1 miles)

Pharmacies

  • CVS Pharmacy (1 miles)
  • Rite Aid (1.7 miles)
  • CVS Pharmacy (1.8 miles)
  • CVS Pharmacy (2.8 miles)
  • Walgreens (2.9 miles)
  • CVS Pharmacy (3.1 miles)
  • CVS Pharmacy (3.5 miles)

Cafes

  • Panera Bread (1.5 miles)
  • Angelika Film Center & Cafe - Carmel Mountain (1.9 miles)
  • Mostra Coffee 4S (3.5 miles)
  • Starbucks (4.4 miles)
  • Starbucks (4.4 miles)
  • Sharetea (6.6 miles)
  • Okavango Outpost (7.5 miles)

Restaurants

  • Grub Burger Bar (1.5 miles)
  • McDonald's (1.6 miles)
  • In-N-Out Burger (1.7 miles)
  • McDonald's (1.7 miles)
  • Taco Bell (1.9 miles)
  • Carver's Steak & Chops (2 miles)
  • The Hop Stop (2.3 miles)

Theaters

  • AMC DINE-IN Poway 1 (3.1 miles)
  • Regal Edwards Mira Mesa 4DX, IMAX & RPX (6.7 miles)

Transportation

  • Sabre Springs Parkway Transit Center (3.1 miles)
  • MTS Del Lago Station (5.2 miles)

Places of Worship

  • Our Lady of Mount Carmel Church (3.6 miles)
  • Saint Gregory The Great Catholic Church (5 miles)
  • Good Shepherd Catholic Church (8.3 miles)

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