Villa Rancho Bernardo Care Center

Pros

• The facility is excellent and has a wonderful atmosphere.
• The staff at Villa Rancho Bernardo is outstanding in their approach and communication with the residents.
• The facility is clean and offers beautiful views of the landscaping outside.
• The physical therapy and occupational therapy areas are well-equipped and provide great care.
• The staff, including nurses, aides, and doctors, are all wonderful and attentive to the needs of the residents.
• Despite being expensive, the quality of care, facility, location, and medical staff make it worth it for many people.
• Some reviewers had positive experiences with rehab services provided at Villa Rancho Bernardo.

Cons

• The staff is disrespectful and mean.
• The care isn't the best, patients have to wait up to an hour for help, and there aren't enough CNA's.
• Clothes, blankets, and personal items disappear.
• The food sucks.
• The phone system is terrible and it's difficult to get through.
• Some of the nurses have an attitude about helping with phone calls.
• Lack of communication among staff members.
• Some of the nurses are rude and rough with patients.
• The facility smells like pee in the hallway.
• The rehab staff downstairs seemed to be always in a hurry with their care.
• Unprofessional behavior from the unit manager and RNs, including gossiping and speaking negatively about staff members aloud.
• Choking incident resulting in a patient's death at the facility last year.

Review

Villa Rancho Bernardo, a long-term care facility, has been described as both excellent and wonderful by some reviewers. One reviewer specifically mentioned the outstanding approach and communication of the staff towards their difficult husband. They highlighted the staff's courteousness, thoughtfulness, attentiveness, and ability to handle resistance effectively.

However, not all reviewers had positive experiences. One individual expressed disappointment in the facility's lack of transparency regarding COVID-19 cases. They were initially led to believe that Villa Rancho Bernardo was a COVID-free facility but later found out about cases within the facility. In addition, they criticized the food quality and mentioned difficulties in getting in touch with the in-house doctor.

Another reviewer shared concerns about disrespectful and mean staff members. They mentioned that their family member with dementia faced challenges finding a suitable facility due to this issue. The reviewer questioned why there is no agency that protects clients from such treatment.

One positive aspect consistently mentioned by reviewers was the cleanliness of Villa Rancho Bernardo. However, according to one critic, cleanliness was the only redeeming feature as they expressed dissatisfaction with unfriendly staff members who seemed to be perpetually unhappy. They also cited long wait times for assistance, disappearances of personal items, subpar food quality, and inadequate recognition of when patients need hospitalization.

Regarding rehabilitation services at Villa Rancho Bernardo Care Center, one reviewer felt it was disorganized with communication issues hindering their ability to contact their out-of-state mother via phone. The cleanliness was appreciated; however, their mother did not enjoy her stay due to complaints about certain nurses' attitudes and subpar food quality.

On a more positive note again, another reviewer praised Villa Rancho Bernardo Care Center for its organization and described it as a beautiful place with exceptional staff members willing to go above and beyond. This person emphasized the nutritious meals provided but expressed a desire for more variety based on personal preferences.

Not all experiences at Villa Rancho Bernardo were positive, as another reviewer expressed disappointment with a lack of staff and skill levels. They believed that the staff did the bare minimum in their daily tasks and treated their family member as a burden. The reviewer mentioned encountering rudeness, ignored requests, and ultimately decided to move their family member to a better facility.

Another reviewer had a mixed experience with Villa Rancho Bernardo. They appreciated the fantastic rehabilitation services provided but criticized the lack of adherence to doctor's instructions, uncleanliness, and delay in medication administration prior to surgery.

Lastly, a negative review described difficulties faced by their mother during her stay at the facility. The morning staff was rushed and exhibited unprofessional behavior, while gossiping and lack of empathy were observed among management. This reviewer also mentioned an incident where a patient choked and died at the facility, raising concerns about safety.

In summary, reviews for Villa Rancho Bernardo varied greatly. Positive aspects included exceptional communication with difficult patients, cleanliness, beautiful location, upscale amenities, nutritious meals according to dietary restrictions, and friendly rehabilitation staff. However, negative reviews raised concerns about transparency regarding COVID-19 cases, disrespectful staff members, unfriendly atmosphere among personnel, inadequate care response times leading to hospitalizations delayed recognition of medical needs or requests for assistance from patients or families.

Located in northern San Diego, this part of the city offers a mix of convenient amenities for seniors looking to settle in a peaceful suburban setting. With several parks nearby such as Rolling Hills Park and Rancho Bernardo Community Park, residents can enjoy outdoor activities and leisurely strolls. There are also a variety of dining options including Phil's BBQ and Carver's Steak & Chops for those who appreciate good food. For medical needs, there are multiple pharmacies and physicians in the area like Anjali Sheena Parekh, MD at Sharp Rees-Stealy Rancho Bernardo. Additionally, Scripps Clinic Rancho Bernardo and Pomerado Hospital are just a short drive away for healthcare services. Transportation is easily accessible with the Sabre Springs Parkway Transit Center nearby. Places of worship like Our Lady of Mount Carmel Church cater to spiritual needs while entertainment options include theaters like AMC DINE-IN Poway 1 and Regal Edwards Mira Mesa 4DX, IMAX & RPX for leisurely outings.

Parks

• Rolling Hills Park (1 miles)
• 4S Ranch Sports Park (1.4 miles)
• Lucido Park (1.7 miles)
• Pioneer Park (2 miles)
• Liberty Park (2.4 miles)
• Hilltop Park and Recreation Center (2.8 miles)
• Rancho Bernardo Community Park (3.1 miles)

Restaurants

• McDonald's (1 miles)
• Phil's BBQ (1.5 miles)
• Carver's Steak & Chops (1.7 miles)
• Grub Burger Bar (1.9 miles)
• In-N-Out Burger (1.9 miles)
• McDonald's (1.9 miles)
• Taco Bell (2 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2 miles)
• Rite Aid (2.1 miles)
• CVS Pharmacy (4 miles)
• CVS Pharmacy (4.1 miles)

Cafes

• Mostra Coffee 4S (1.4 miles)
• Panera Bread (1.7 miles)
• Angelika Film Center & Cafe - Carmel Mountain (1.8 miles)
• Starbucks (2.1 miles)
• Starbucks (5.3 miles)
• Sharetea (6.3 miles)
• Okavango Outpost (8.4 miles)

Physicians

• Anjali Sheena Parekh, MD - Sharp Rees-Stealy Rancho Bernardo (1.4 miles)
• Scripps Hospital Optometry (1.5 miles)
• Pomerado Plastic Surgery Center (2.1 miles)
• Tara Brown, MD - North County Eye Center (2.1 miles)
• Family Allergy & Immunology Medical Group (2.2 miles)
• Psycare (2.2 miles)
• San Diego Advanced Orthopedic (2.3 miles)

Hospitals

• Scripps Clinic Rancho Bernardo (1.5 miles)
• Pomerado Hospital (2.3 miles)
• Palomar Medical Center Escondido (8.2 miles)

Transportation

• Sabre Springs Parkway Transit Center (2.9 miles)
• MTS Del Lago Station (4.8 miles)

Places of Worship

• Our Lady of Mount Carmel Church (2.9 miles)
• Saint Gregory The Great Catholic Church (5.5 miles)
• Good Shepherd Catholic Church (7.5 miles)

Theaters

• AMC DINE-IN Poway 1 (4.7 miles)
• Regal Edwards Mira Mesa 4DX, IMAX & RPX (6.4 miles)