Claremont Care Center
Save219 East Foothill Boulevard, Pamona, CA 91768
For more information about senior living options: (844) 490-3973
Claremont Care Center inspires a wide range of experiences from families and visitors, with many praising the facility for its commitment to quality care, friendly staff, and a clean, welcoming environment. Several reviewers highlight that choosing this center for a loved one often feels like a solid decision. They emphasize respectful treatment, attentive care, and a sense that the staff genuinely cares. One reviewer called it the best choice for quality care, noting a friendly atmosphere and excellent service, while another described the facility as "very clean." Such remarks recur across several accounts, painting a picture of a place where cleanliness and respectful bedside manner are notable strengths.
There are equally strong endorsements regarding interactions with the business office and administrative teams. Families repeatedly commend staff for handling billing and insurance details with patience and professionalism, describing these conversations as informative and reassuring rather than stressful. The sentiment is that the center's administrative side truly cares about the families they serve, and that a clear, supportive process can ease the often daunting path of securing and coordinating care for a loved one. In at least one account, staff members were described as patient and helpful in explaining financial matters, which helped the family feel assured about the care their relative would receive.
Yet the picture is not uniformly positive. A number of reviewers flag inconsistent experiences across the staff, pointing to a sense that care quality can vary by person or by moment. One reviewer warns that advocating for patient progress can be necessary because not all treatments or responses are driven by symptoms, and they mention a specific staff member named Mona in a strongly negative light, calling her inept and rude. This single account introduces a cautionary note that competency and demeanor may differ, and that some interactions may leave families feeling uncertain about the level of daily attentiveness their loved ones receive. Several other reviews echo the idea that while many caregivers are kind and capable, there are moments when communication and responsiveness fall short.
The facility's appeal as a place to visit and support a recovering loved one is another recurring theme. Reviewers describe Pomona's Claremont Care Center as a convenient, accessible location with comfortable visiting hours, which makes it easier for relatives and friends to spend time with patients. Comments about the environment emphasize that patients are easier to support when they're visited in a setting that feels calm and well maintained. The importance of social interaction and family presence during recovery is underscored, with several reviewers noting that simply sharing time with a patient in a medical setting can brighten the day and positively affect both the patient and their family.
At the same time, several accounts voice frustration with communication gaps and difficulty reaching staff. Some family members report repeatedly unanswered calls and missed return messages from the director of nursing, the nurses' desk, the administrator, and social services. These reviewers describe a persistent feeling of being left in the dark when it comes to updates about care plans or daily conditions, and they express that timely communication is essential when a loved one is in a vulnerable state. The mix of experiences here highlights that while the center can be well-run in some respects, it can also present significant challenges in coordination and responsiveness for families who need frequent information.
There are harsh, specific criticisms about daily care and safety as well. One family recounts a troubling sequence in which their sister's care deteriorated over a three-week period, with therapy sessions not producing improvement and daily checks seeming inconsistent. They describe incidents like a patient not being dressed, not having blankets, and even a reported mix-up with clothing. The reviewer argues that the overall care was inadequate and that family concerns were not adequately addressed, concluding with a strong admonition to consider moving a loved one if possible. Another account declares the place to be terrible and unsuitable for any loved one, reflecting a definitive warning based on ongoing practical and emotional difficulties with the care environment.
There is a thread of deeply positive long-term experience as well. One reviewer mentions a mom who has been a resident for five years, stressing exceptional ongoing care, attentiveness, and an immaculate, well-kept environment where smells of urine or other issues are not present. They describe activities for the elderly and a staff that has become like family, underscoring a sense of stability and trust built over years. Another account praises significant improvements following initial concerns, giving particular credit to Erin, the director of nursing, who answered questions thoroughly and helped the family reach peace of mind about their mom's stay. In this narrative, the staff's dedication and approachable leadership appear to transform the overall impression of the facility.
Finally, a notably troubling incident story stands out as a stark counterpoint to the more favorable assessments. A reviewer recounts a sequence involving a loved one who suffered a stroke while at Claremont Care Center, alleging delays in recognizing and responding to alarming symptoms. They describe a nurse who urged rest and restricted fluids based on a note, a delay in calling 911, and a prior plan for the patient to be in contact via a cellphone that later proved critical for alerting family members. This account paints a frightening image of inadequate emergency responsiveness and a lack of expertise in recognizing a medical crisis, culminating in the patient suffering another stroke after arrival at the hospital. The reviewer invites others who may have encountered similar concerns to come forward, underscoring the gravity of the event and its implications for the quality and safety of care.
Taken together, the collection of reviews presents a facility with undeniable strengths and significant areas for improvement. Cleanliness, a comfortable and visiting-friendly environment, and genuinely caring staff are repeatedly highlighted as core positives. The administrative and communication aspects are praised by some, particularly when staff members are described as patient, transparent, and supportive. Yet the spectrum of experiences also includes critical warnings about inconsistent care quality, difficulties in getting timely responses from staff, and serious concerns about daily care practices and emergency responsiveness. For families evaluating Claremont Care Center, the message is clear: the center can provide excellent, compassionate care in a well-kept setting, but prospective families should conduct a careful, firsthand assessment and consider speaking with current residents and their families to gauge how well the center's care style aligns with their loved one's needs and expectations. In particular, if you value rapid, proactive communication and consistent daily oversight, you may want to prioritize visiting and asking pointed questions about daily routines, response times, and the availability of senior leaders who oversee care decisions. And as with any care facility, individual experiences will vary, making personal due diligence essential.
The Claremont Care Center in Pomona, CA is a vibrant and welcoming assisted living community that provides residents with comfortable and enjoyable living arrangements. Our facility offers a range of amenities to enhance the quality of life for our residents.
Residents can take advantage of our on-site beauty salon to stay pampered and stylish. With cable or satellite TV access, they can enjoy their favorite shows and movies right from the comfort of their own rooms. Our community operated transportation service ensures that residents have easy access to appointments, shopping trips, and other outings. For those who want to stay connected digitally, we provide a computer center and Wi-Fi/high-speed internet throughout the facility.
Our spacious dining room offers restaurant-style dining experiences where residents can enjoy delicious meals prepared by our skilled kitchen staff. We also offer specialized meal preparation for those with dietary restrictions such as diabetes diets or special dietary requirements.
Residents have plenty of options to stay active and engaged. They can work out in our fitness room or participate in various fitness programs offered within the community. Planned day trips allow residents to explore nearby attractions while resident-run activities give them an opportunity to socialize and bond with fellow neighbors. Scheduled daily activities ensure there is never a dull moment at Claremont Care Center.
We understand the importance of maintaining one's mental wellness, which is why we offer a mental wellness program designed to support residents' emotional health. Medication management services are also provided to assist residents in taking their medications on time and according to their prescribed dosages.
Our care services include around-the-clock call systems for any emergencies or assistance needed during any time of day or night. We have highly trained staff available 24/7 for supervision and assistance with activities of daily living such as bathing, dressing, and transfers.
The surrounding area provides convenience with several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals nearby.
At Claremont Care Center, we strive to create a warm and nurturing environment where residents can feel at home while receiving the care and support they need.
Located in Pomona, California, this neighborhood offers a variety of amenities and services that cater to a senior living lifestyle. With multiple pharmacies such as CVS and Walgreens within close proximity, residents have easy access to their prescription medication needs. The area boasts reputable physicians and healthcare facilities like Inland Neurosurgery Institute and Pomona Valley Hospital Medical Center for any medical assistance required. Additionally, there are numerous dining options ranging from casual eateries like McDonald's to upscale establishments like Bardot. For entertainment, seniors can enjoy movies at AMC DINE-IN Montclair Place 12 or relax in the beautiful parks nearby such as Frank G. Bonelli Regional Park. Overall, this neighborhood provides a convenient and vibrant environment for seniors looking to settle down in Pomona.
Claremont Care Center is located at 219 East Foothill Boulevard, Pamona, CA 91768 in Los Angeles County, California
Claremont Care Center on seniors.fyi includes 11 photos including images showing trees, garden, landscaping, aerial view, fountain, parking, outdoor, nature, and more.
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