Excell Health Care Center

Pros

• The staff at Excell Health Care Center is attentive, ensuring that residents in wheelchairs are promptly assisted.
• They respond quickly to medication questions and requests for assistance, demonstrating a commitment to timely care.
• The facility maintains high cleanliness standards and offers personal care options like bathing.
• The staff handled sensitive situations, such as the passing of a roommate, with compassion to minimize trauma for residents.
• Residents enjoy good quality meals, with flexibility in portion sizes to accommodate individual appetites.

Cons

• The staff at Excell Care Center lacked adequate training and knowledge regarding the mother’s illness and new medication, leading to a dangerous situation.
• The front desk staff dismissed the family's concerns about the mother's condition, claiming she was "just fine" despite being in distress.
• The care provided by the nurses was insufficient, resulting in a potentially life-threatening delay in addressing the mother's medical needs.
• A family member felt that the overall experience at Excell Health Care Center was harmful and jeopardized their loved one's health.
• There was a lack of proper monitoring for side effects from the new antibiotic, leaving the family feeling unsupported and uninformed.

Review

When considering care for elderly loved ones, the experiences shared from two perspectives regarding Excell Care Center highlight significant concerns and contrasting observations. The first review presents a harrowing account of neglect that culminated in a medical emergency, while the second recounts a more positive impression of the facility's general operations, cleanliness, and responsiveness. This juxtaposition raises important questions about the consistency of care within nursing facilities and how patient safety is prioritized overall.

The first reviewer details a deeply troubling experience with their mother’s transfer to Excell Care Center following treatment at Highland Hospital. With limited family training on monitoring the side effects of a new antibiotic prescribed to the mother, there was an unsettling reliance on staff members to provide adequate monitoring and care. Despite this expectation, the reviewer discovered that many nurses appeared as unfamiliar with their mother's condition and medications as they were. After seven days, during which time the mother’s health noticeably deteriorated, she managed to contact her child via video call. In this alarming moment, she could barely hold her phone or articulate her distress but managed to plead for help.

Upon receiving this distressing call, the reviewer immediately attempted to raise concern with Excell Care Center staff about their mother’s well-being. However, when they reached out for assistance from front desk personnel, their request was met with skepticism; an employee claimed that everything was fine after merely glancing at the mother's condition. Alarmingly dismissive of evident signs indicating potential health decline—such as slurred speech and physical weakness—the response highlighted serious gaps in vigilance and care protocols within the facility.

Once arrived at Excell Care Center within mere minutes following their call, both siblings witnessed firsthand how dire the situation truly was: their mother frantically tapping on her window in an attempt to gain attention from them. This prompted swift action on their part as they insisted on her immediate release from what they perceived to be an unsafe environment. Their urgent decision paid off when they rushed her back to Highland Hospital only to discover that she had suffered a stroke during her stay at Excell—a tragic outcome attributed primarily to inadequate oversight by healthcare professionals at the care center.

In stark contrast to the aforementioned ordeal stands another perspective shared by a different reviewer who expressed satisfaction with various aspects of Excell Care Center's operations. This individual felt encouraged by observing frequent vigilance among staff members who actively assisted residents in wheelchairs instead of leaving them unattended in hallways. They noted quick responses to medication queries and calls for assistance when needed—elements often essential for ensuring patient comfort and safety.

Moreover, cleanliness stood out as a hallmark feature of this positive experience; employees consistently offered bathing services for residents while maintaining hygienic standards within communal living spaces. The handling of sensitive situations also received praise—in particular how staff addressed bereavement when one resident's roommate passed away without causing additional trauma or distress among others residing there.

Additional highlights included commendable dining options where patients were offered not only quality meals but also flexibility in serving sizes based on individual preferences—an approach seemingly reinforcing dignity even amidst challenging circumstances faced by residents recovering from illness or surgery.

Overall, these divergent accounts illustrate complexities inherent in eldercare facilities like Excell Care Center—from instances of neglect leading to critical health crises alongside positive affirmations regarding day-to-day operations and patient interactions. The differences between these experiences underscore an urgent need for consistent oversight mechanisms ensuring resident safety while fostering environments conducive not just physical recovery but emotional well-being too—a crucial interwoven aspect necessitating consideration when selecting appropriate long-term care solutions for aging loved ones.

This part of Oakland, California offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple pharmacies like Walgreens, CVS, and Rite Aid nearby, accessing necessary medications is easy. Additionally, there are several parks such as Dimond Park and Redwood Regional Park for leisurely walks or outdoor activities. Transportation options include bus stops and BART stations for easy commuting around the city or to the airport. Nearby hospitals like Highland Hospital and Kaiser Permanente provide quality healthcare services, while various physicians' offices are within a short distance. Seniors can also enjoy dining options at restaurants like Nido’s Backyard or cafes such as Blue Bottle Coffee in the neighborhood. Lastly, places of worship like Bay Area Chinese Bible Church cater to spiritual needs, creating a well-rounded community for senior living in this part of Oakland.

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (1.2 miles)
• Harborside Health Center (2.3 miles)
• CVS Pharmacy (2.7 miles)
• Rite Aid (3 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.9 miles)

Parks

• Avenue Terrace Playground (1.2 miles)
• Dimond Park (1.6 miles)
• Joaquin Miller Park (1.9 miles)
• Lincoln Park (2.5 miles)
• Redwood Regional Park (3.3 miles)
• Morcom Rose Garden (3.4 miles)
• Alco Park (3.7 miles)

Transportation

• 20/21 Bus Stop (1.2 miles)
• Fruitvale BART Station (1.5 miles)
• Lake Merritt BART Station (3.7 miles)
• JSX (4 miles)
• MacArthur BART Station (4.7 miles)
• Southwest Airlines Ticket Counter (5.1 miles)
• Oakland International Airport (OAK) (5.1 miles)

Hospitals

• Highland Hospital (1.9 miles)
• Kaiser OB-GYN (4 miles)
• Kaiser Permanente Oakland Medical Center (4.1 miles)
• Sutter Alta Bates Summit Medical Center: Summit Camps (4.2 miles)
• Kaiser Permanente San Leandro Labor & Delivery (5.7 miles)

Physicians

• One Medical (3.3 miles)
• Kaiser Permanente Medical Center - Mosswood Building (4.2 miles)
• Urology: Sutter East Bay Medical Foundation (6.4 miles)
• Sutter Urgent Care: Sutter East Bay Medical Foundation (6.6 miles)
• Berkeley Pediatrics (7.3 miles)

Restaurants

• Nido’s Backyard (3.7 miles)
• Original Pattern Brewing Company (3.9 miles)
• Fentons Creamery (4 miles)
• Seawolf (4 miles)
• Dona Tomas (4 miles)
• Cato's Ale House (4 miles)
• Drake's Dealership (4.1 miles)

Cafes

• Bicycle Coffee (4.1 miles)
• Blue Bottle Coffee (4.3 miles)
• Highwire Coffee Roasters (4.9 miles)
• Si Si Caffe (5.1 miles)
• Caffe Strada (6.5 miles)

Places of Worship

• Bay Area Chinese Bible Church (4.5 miles)
• Bethel Presbyterian Church Of San Leandro (6.1 miles)

Theaters

• AMC Bay Street 16 (6 miles)