Roberts Nursing Home in Napa, CA

Pros

• The facility is clean and the staff members are wonderful.
• The onboarding process with department heads was very helpful in setting expectations for recovery.
• OT and PT therapists are wonderful and motivating.
• The staff from top to bottom are dedicated and attentive to patients' recovery.
• Claudia, the admissions coordinator, went above and beyond to ensure every need was met.
• The nursing and CNA teams were consistently caring and made the stay feel like home.
• The dining staff provided meals that were better than average and were responsive to menu changes.
• The director of nursing is one of the happiest and most welcoming people.
• The facility is well-maintained, with large, comfortable rooms and a welcoming atmosphere.
• The rehab team works wonders; the reviewer would definitely recommend the facility.

Cons

• They were left crying and in pain for four hours, with requests for a nurse ignored as unacceptable and cruel.
• The staff did not monitor or care that they weren’t eating or drinking, leaving them weak and dehydrated.
• Orders left by rotating doctors and nurses were never carried out.
• They were unable to walk and had to use a bedpan; sheets were frequently changed and they were not cleaned.
• Some staff were very nice and caring, while others were not.
• They hope they never have to go there again.
• The facility was described as dirty and the staff rude, neglectful, with a strong warning to avoid placing a loved one there.
• There were reports of neglect and abuse, with medications skipped or delayed and lax care.
• Front desk staff were rude and communication was poor.

Review

This community is best suited for families seeking short-term post-acute rehab in a Napa setting where the facility has been refreshed and a therapy-first approach is evident. It works for seniors whose care needs are largely recoverable through skilled nursing, physical therapy, and occupational therapy, and who can tolerate a hands-on, busy environment with attentive unit-level staff. It is less ideal for residents with complex medical instability or for families who require consistently flawless oversight, rapid response to every call light, and unwavering medication accuracy from day one. In short, this is a viable recovery-focused option for those who can be active participants in oversight and care coordination.

On the plus side, the center benefits from a recent remodel and roomy, comfortable spaces that feel more homelike than many peers. Several families applaud the dedicated therapy staff and the visible commitment of long-tenured nurses and aides who stay with the facility for years, which translates into familiarity and a sense of continuity for some residents. The admissions process is praised by some as smooth and supportive, with particular staff members going the extra mile to answer questions and arrange communication links with family. For families with flexible schedules, the environment can support visiting routines and engagement in therapy, meals, and social activities that aid morale and recovery.

The most troubling thread running through the reviews centers on inconsistent care and staffing gaps. Reports of delayed or absent nursing attention, uncarried-out orders, and calls left unanswered are not rare enough to ignore. Several families describe delays in medication administration, inadequate assistance with daily needs, and episodes where patients were left uncomfortable or unattended for extended periods. There are also serious accusations of safety and hygiene lapses, including rooms not being properly cleaned, equipment and safety bars failing, and rooms being inadequately supervised. In a handful of accounts, families encountered accounts of theft, poor communication with administrators, and neglect that undermined trust in the care environment.

These strengths and weaknesses create a precarious calculus: the same staff who can provide compassionate, attentive rehab care at times may be stretched too thin or unevenly experienced at others. The rehab program and the general environment can offset certain risks when families are actively involved, by coordinating with therapy teams, requesting timely daily progress notes, and insisting on clear accountability from nursing leadership. Yet the core concern remains: when staffing is uneven, the very elements that drive recovery, consistent monitoring, timely med administration, and prompt responsiveness, can falter. The best outcome arises where families supplement facility efforts with proactive, hands-on oversight and well-structured care plans.

For families considering this option, a practical path is essential. Before admission, demand a clear, written care plan with defined targets for PT/OT sessions, daily nursing checks, and medication administration times. During the stay, insist on a direct point of contact within nursing leadership, establish expected response times for call lights, and request weekly progress updates that are shared with the family. Verify staffing patterns across shifts and seek to meet the actual care teams assigned to the room. It is also wise to review recent state inspection results and talk to current residents and family council members to gauge how the facility handles turnover, room assignments, and meal service. Bringing questions about safety, hygiene, and incident follow-up to the forefront will help separate a good rehab environment from one that becomes a source of ongoing stress.

Bottom line: the Napa facility can deliver meaningful recovery and patient-centered rehab when its staff are cohesive, adequately staffed, and consistently directed. For families who can deploy vigilant oversight, advocate for timely care, and actively participate in the care plan, this option offers genuine benefits and a chance for real improvement. However, for loved ones whose safety, timely attention, and meticulous medical management cannot be assured on a daily basis, alternatives with stronger staffing ratios, more reliable medication workflows, and sturdier accountability systems are worth pursuing. In choosing care, prioritize transparency, measurable care plans, and a demonstrable track record of consistent, respectful attention, characteristics that distinguish a solid recovery facility from one where care can become an anxious gamble.

This part of Napa, California offers a variety of amenities that cater to seniors looking for a comfortable and convenient living environment. With several parks nearby such as Alston Dog Park and Fuller Park, residents can enjoy outdoor activities and socialize with neighbors. There are also plenty of healthcare options in the area including Kaiser Permanente Medical Center and DaVita Napa Dialysis Center for easy access to medical services. In terms of dining options, restaurants like Heritage Eats and Grace's Table provide delicious meals close to home. Additionally, pharmacies like Walgreens and CVS Pharmacy are readily available for medication needs. Places of worship such as Napa Community Seventh-day Adventist Church offer spiritual support for seniors seeking a community connection. With Queen of the Valley Medical Center located nearby, residents have access to quality healthcare facilities in case of emergencies. Overall, this part of Napa provides a well-rounded living experience for seniors looking to settle down in a vibrant and accessible neighborhood.

Parks

• Alston Dog Park (1.2 miles)
• Fuller Park (2.5 miles)
• Esther Deaver Park (3.5 miles)
• Monticello Park (4.3 miles)
• Shurtleff Park (4.4 miles)
• Pinelli Park (6.2 miles)
• Sonoma Plaza (6.6 miles)

Physicians

• Tyler E. Nelson DMD MD (1.8 miles)
• Site for Sore Eyes - Napa (2.1 miles)
• DaVita Napa Dialysis Center (2.1 miles)
• Kaiser Permanente Medical Center (2.1 miles)
• Huffman Clinic At Napa Valley Orthopaedics Napa (2.2 miles)
• Napa Valley Pediatrics (2.3 miles)
• Jennifer Hately,Ash, MA, MFT (2.3 miles)

Cafes

• Starbucks (1.8 miles)
• Dutch Bros Coffee (2.3 miles)
• Basque Boulangerie Café (6.5 miles)
• Taub Family Outpos (6.7 miles)

Restaurants

• Chipotle Mexican Grill (2 miles)
• Heritage Eats (2.1 miles)
• Artesa Winery (2.7 miles)
• Grace's Table (2.7 miles)
• Bistro Don Giovanni (2.8 miles)
• Cole's Chop House (2.8 miles)
• Ashes & Diamonds Winery (2.8 miles)

Pharmacies

• Walgreens (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Good Neighbor Pharmacy (2.6 miles)
• Owens Healthcare (2.6 miles)
• Ultimately Pharmacy Online (2.9 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.1 miles)

Places of Worship

• Napa Community Seventh-day Adventist Church (2.4 miles)

Hospitals

• Queen of the Valley Medical Center (2.6 miles)
• Queen Of The Valley Center For Maternal & Infant Care (2.6 miles)
• Varro, Cynthia R. DDS (2.7 miles)
• Outpatient Surgery & Procedure Center (2.7 miles)
• Holderman Hospital-Lab (6.5 miles)