Roberts Nursing Home

Pros

• The staff is attentive and accommodating.
• The facility is clean and the staff are wonderful.
• OT and PT therapists are wonderful.
• Administration Debra is wonderful and responsive.
• Nursing staff Monica, Diana, Manu and Yasmine were always there when needed.
• CNA Georgina, Iris, Yolanda and Bernenise made life as close to home as possible.
• Claudia, the admissions coordinator, went above and beyond to ensure all needs were met.
• The front desk staff, like Debbie, are upbeat and helpful.
• The activity staff make living there special.

Cons

• The reviewer states they were left crying and in pain for four hours with no nurse appearing.
• The staff allegedly did not monitor or care that they weren't eating or taking in liquids, leaving them weak and dehydrated.
• Orders from rotating doctors and nurses were never carried out.
• The reviewer was unable to walk and had to use a bedpan, with sheets frequently changed and no one cleaning them up.
• Some staff were very nice and caring, while others were not.
• One reviewer called the facility terrible, saying they never called or met with them until payment demands, and described a near-fall due to a broken shower safety bar and a seizure on the way home.
• Administration and finance allegedly pursued payment relentlessly and then ejected the reviewer, contributing to a negative experience.
• The facility reportedly needs more nurses and CNAs, with a caregiver-to-patient ratio that is not top quality and some care gaps.

Review

Napa Valley Care Center (NVCC) presents a picture of contrasts in the experiences shared by patients and families. On the most challenging days, one resident recalls being left in pain for hours while repeatedly asking for a nurse, with no relief in sight. They describe a neglectful rhythm: no monitoring of eating or drinking, leaving them weak and dehydrated, with orders from a rotating physician not carried out, and the inability to walk making basic needs like a bedpan a daily necessity. The repeated bed sheet changes and a lack of personal care painted a difficult impression, even though they later noted that some staff were kind and caring. This snapshot captures the severity of one end of the spectrum - the kind of experience that can leave a patient fearful of returning to a facility at all.

Against that backdrop, the same facility appears through a very different lens in later updates. A Day 25 summary paints a continuing and much more positive trajectory. The patient arrived on a Sunday - June 22 - and describes the facility as clean with staff who were wonderful and welcoming. The early onboarding on Monday, including meetings with all department heads, helped set clear expectations and establish a constructive rhythm. From that point, the reviewer emphasizes that progress has been steady: the staff became attentive and accommodating, and even when there were scheduling bumps, each issue found a timely resolution. The overall tone shifts from concern to cautious optimism about recovery and daily life at NVCC.

The Day 4 update reinforces this positive arc, noting a well-structured onboarding and the sense that the patient was settling into a supportive routine. OT and PT therapists are highlighted as particularly effective, with the note that therapists were "wonderful" and instrumental in keeping motivation high. This early momentum - paired with on-the-ground adjustments to schedules and routines - appears to underpin the later, more celebratory tone of Day 25.

Across the long-form testimonials, specific names and departments stand out as exceptional. In the Day 25 narrative, Debra, the administration contact, earns high praise for guiding Medicare details and being consistently available with a smile and solid answers. The physical therapy and occupational therapy teams - Joel, Mike, Amanda, Janet, Dale, and Emily - are singled out for meticulous attention to detail and sustained motivation. Nursing staff Monica, Diana, Manu, and Yasmine receive appreciation for reliable presence and responsiveness, while CNAs Georgina, Iris, Yolanda, and Bernenise are thanked for making life feel as close to home as possible. The kitchen and dining staff also receive commendation for accommodating menu changes with a positive attitude and delivering meals that surpass "average" quality. Taken together, these notes sketch a culture of care where many team members are recognized for going above and beyond.

Family and community perspectives further echo a broader sense of improvement and pride in NVCC. Nelson, who describes NVCC as a place he has revisited several times over the years, highlights a recent cosmetic remodel - new flooring, paint, and outdoor areas - that seem to have lifted morale for patients, staff, and visiting family alike. He also stresses the longevity of the workforce, attributing part of the positive experience to the leadership and stable, dedicated staff. Other reviewers add their own endorsements: admiring the activity staff for engaging residents in meaningful ways (bingo, daily activities), and praising Claudia, the admissions coordinator, for easing the process and reducing stress. The consensus in these voices is that NVCC can be a reliable, caring option when approached with realistic expectations about the rehab journey.

Not every voice matches the glow of the glowing updates, however. A separate, strongly negative review recounts a troubling dismissal of care: no timely calls or meetings about payments, a safety incident in which a shower bar ripped out of the wall and caused a fall, and a sense that the administration focused more on billing than patient well-being. The reviewer describes a parent who almost fell, a subsequent seizure on the ride home, and an encounter in which an administrator reportedly laughed inappropriately. This perspective portrays a starkly different reality - one where perception of safety, responsiveness, and respect is sharply at odds with the more favorable stories elsewhere. It's a reminder that experiences at NVCC (like many care facilities) can vary dramatically from person to person and moment to moment.

Taken together, the collection of reviews presents a facility with significant strengths and notable vulnerabilities. On the strength side, NVCC demonstrates professionalism, a stable and long-tenured staff, ongoing renovations, and a culture of patient-centered care in many departments. Patients repeatedly commend the thorough onboarding process, the responsive nursing and rehabilitation teams, the supportive administration, and the willingness of kitchen and dining staff to adapt to individual needs. There are repeated affirmations that, when everything aligns - clear expectations, attentive caregivers, and collaborative therapy - the recovery journey can be meaningful and even life-changing, with patients leaving in better shape than when they arrived.

On the vulnerability side, experiences can diverge sharply based on staffing pressures, communication consistency, and handling of safety concerns. Some reviewers report painful lapses in attention to basic needs, lapses in following doctors' orders, and inadequate personal care. Others highlight that the facility is working through challenges of caregiver ratios and funding pressures, even as they acknowledge genuine compassion and dedication among many team members. The dichotomy suggests NVCC has made meaningful improvements in recent years, but that patients or families should advocate for themselves, ask questions, and actively participate in discharge planning to ensure a smooth and safe recovery trajectory.

For anyone considering Napa Valley Care Center for rehabilitation or recovery, the collective picture is nuanced but ultimately hopeful. The Day 25 narrative demonstrates what is possible when a rehabilitation center sustains strong team cohesion, clear communication, and a patient-first approach. The surrounding reviews remind prospective families that experiences can differ, and that the quality of care can hinge on factors like staffing levels, administrative processes, and responsiveness during crises. If you choose NVCC, you may find a facility that breathes life into a recovery plan through dedicated professionals, an evolving environment, and a culture that, for many, makes the journey toward regaining independence a tangible and achievable goal.

This part of Napa, California offers a variety of amenities that cater to seniors looking for a comfortable and convenient living environment. With several parks nearby such as Alston Dog Park and Fuller Park, residents can enjoy outdoor activities and socialize with neighbors. There are also plenty of healthcare options in the area including Kaiser Permanente Medical Center and DaVita Napa Dialysis Center for easy access to medical services. In terms of dining options, restaurants like Heritage Eats and Grace's Table provide delicious meals close to home. Additionally, pharmacies like Walgreens and CVS Pharmacy are readily available for medication needs. Places of worship such as Napa Community Seventh-day Adventist Church offer spiritual support for seniors seeking a community connection. With Queen of the Valley Medical Center located nearby, residents have access to quality healthcare facilities in case of emergencies. Overall, this part of Napa provides a well-rounded living experience for seniors looking to settle down in a vibrant and accessible neighborhood.

Parks

• Alston Dog Park (1.2 miles)
• Fuller Park (2.5 miles)
• Esther Deaver Park (3.5 miles)
• Monticello Park (4.3 miles)
• Shurtleff Park (4.4 miles)
• Pinelli Park (6.2 miles)
• Sonoma Plaza (6.6 miles)

Physicians

• Tyler E. Nelson DMD MD (1.8 miles)
• Site for Sore Eyes - Napa (2.1 miles)
• DaVita Napa Dialysis Center (2.1 miles)
• Kaiser Permanente Medical Center (2.1 miles)
• Huffman Clinic At Napa Valley Orthopaedics Napa (2.2 miles)
• Napa Valley Pediatrics (2.3 miles)
• Jennifer Hately,Ash, MA, MFT (2.3 miles)

Cafes

• Starbucks (1.8 miles)
• Dutch Bros Coffee (2.3 miles)
• Basque Boulangerie Café (6.5 miles)
• Taub Family Outpos (6.7 miles)

Restaurants

• Chipotle Mexican Grill (2 miles)
• Heritage Eats (2.1 miles)
• Artesa Winery (2.7 miles)
• Grace's Table (2.7 miles)
• Bistro Don Giovanni (2.8 miles)
• Cole's Chop House (2.8 miles)
• Ashes & Diamonds Winery (2.8 miles)

Pharmacies

• Walgreens (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Good Neighbor Pharmacy (2.6 miles)
• Owens Healthcare (2.6 miles)
• Ultimately Pharmacy Online (2.9 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.1 miles)

Places of Worship

• Napa Community Seventh-day Adventist Church (2.4 miles)

Hospitals

• Queen of the Valley Medical Center (2.6 miles)
• Queen Of The Valley Center For Maternal & Infant Care (2.6 miles)
• Varro, Cynthia R. DDS (2.7 miles)
• Outpatient Surgery & Procedure Center (2.7 miles)
• Holderman Hospital-Lab (6.5 miles)