Overall Review of Community Extended Care of Montclair
common
24 reviews mention this
Staff warmth and attentiveness
Residents and families repeatedly describe staff as kind, responsive, and attentive to daily needs.
Across the reviews, families describe staff who treat residents and visitors with respect and make themselves available when help is needed. Several reviewers highlight nurses and aides giving medication on time and answering call buttons promptly. Others also mention supportive communication through care-plan meetings and check-ins after care ends.
common
11 reviews mention this
Cleanliness and upkeep stand out
Many reviewers mention the facility feels clean and well maintained.
Multiple reviews describe tidy, clean spaces and good hygiene, including comments about not smelling and clean bathrooms. Some reviewers also connect cleanliness with comfort, saying rooms felt well cared for. A few caveats still appear, including one note that parts of the building need repair and that noise can be disruptive.
caveat
10 reviews mention this
Care communication varies widely
Several families report problems getting timely updates and clear answers.
While many reviewers praise staff accessibility, other families describe long phone wait times and delays when they try to reach someone for updates. A few also report frustration with how concerns were handled, including being dismissed or not getting the information they expected. There are also complaints about missing items and about paperwork or medication issues needing follow-up, even when other aspects of care were praised.
caveat
7 reviews mention this
Safety incidents and follow-through concerns
Some reviews raise concerns about safety protocols and how falls or medical issues are handled.
A portion of the negative reviews describe repeated falls shortly after admission and say safety needs were not met as expected, like having mobility assistance available. Others mention care decisions they felt were inappropriate, including medication-related issues they say affected comfort or outcomes. Even within the criticism, reviewers point to gaps in supervision, responsiveness, and accountability when incidents occur.
common
5 reviews mention this
Activities help residents stay engaged
Residents and families describe on-site activities that keep people engaged.
Several reviews call out activities as a positive part of day-to-day life, including organized recreation and games. Families also mention residents enjoying scheduled programming and social time, and one reviewer credits the activities team for making visits and transitions feel easier. Even in reviews that focus on other issues, activities are still mentioned positively by some residents and family members.
caveat
7 reviews mention this
Food is hit-or-miss
Dining quality gets mixed feedback, from praised meals to complaints.
Some reviewers say meals are tasty, with specific praise for options like Korean food and comments that food is delivered hot and well seasoned. Others report food is poor or that residents were not impressed, and one mentions consistent but unremarkable food. A few reviews frame dining as adequate for the setting, even when not memorable.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.