Windsor Care Center Of Cheviot Hills

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  • Interior

    A well-lit hospital room designed for patient comfort, featuring a hospital bed and access to the outdoors.

  • Decor

    A cozy dining area featuring a green tablecloth, flowers, and an inviting living room in the background.

  • Building

    Entrance to Windsor Care Center with a distinctive awning.

  • Architecture

    A modern commercial building captured during the day.

  • Windows

    A spacious event room set up with green tablecloths and floral centerpieces, featuring ample natural light.

  • Landscaping

    The entrance of Windsor Care Center, featuring an inviting archway and landscaped surroundings.

  • Lighting

    A spacious and elegantly designed meeting room featuring a large wooden table surrounded by comfortable chairs, perfect for formal discussions and gatherings.

  • Patio

    A serene patio setting with decorative plants, a classic fountain, and comfortable seating for relaxation.

  • Bathroom

    A neatly designed bathroom featuring a modern sink, mirror, and decorative elements.

  • Office

    Staff members working at the reception desk in a healthcare facility.

  • Waiting Area

    A view of the reception area in a hospital, featuring staff members attending to patients.

Windsor Care Center Of Cheviot Hills

3533 Motor Avenue, Los Angeles, CA 90034

For more information about senior living options: (844) 490-3973

2.8 from 27 reviews
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Skilled Nursing Facility

Overall Review of Windsor Care Center Of Cheviot Hills

Pros

  • pro The facility is described as a great skilled nursing facility with very nice and attentive nurses and staff.
  • pro Stephanie in admissions is praised as the best, very knowledgeable, and making the process easy.
  • pro The kitchen tries to accommodate and prepare meals that residents like.
  • pro The facility is clean with good amenities and is highly recommended.
  • pro Cheviot Hills is noted for fantastic, hands-on care from admissions to nursing.
  • pro Windsor Care has outstanding physical therapy with helpful, skilled, and friendly therapists.
  • pro The administration at Windsor Care is attentive and engaged, regularly walking the halls and checking on patients and families.
  • pro The facility is conveniently located near major hospitals and is easy to access.
  • pro The staff are friendly, attentive, and take great care of their patients; care is excellent.
  • pro There are positive changes noted under the new administration.

Cons

  • pro The CNAs are rude and unfriendly; one even pushed a patient to move.
  • pro They called a private ambulance company instead of 911 when she was having seizures.
  • pro The environment was depressing and the rooms were crowded, with up to three people in a small space.
  • pro A nurse reportedly became upset with her during seizures instead of showing empathy.
  • pro The facility's phone access was unreliable; staff sometimes did not answer or left callers on hold.
  • pro There were reports of neglect, including delays in helping patients use the restroom.
  • pro Care reportedly led to dehydration and hospitalization due to neglect and mismanagement.
  • pro A nurse admitted that staff lie on charting and keep patients for 100 days just to charge.
  • pro Ada, the Director of Nursing, was described as unprofessional, intimidating, and abusive.
  • pro An assault by a staff member was alleged, with claims of LAPD involvement.

Review

A recent stream of reviews about Windsor Care Center of Cheviot Hills presents a complex and sometimes alarming picture. On one hand, families describe a facility that is clean, well located, and staffed by caring people who work hard to support patients through recovery and daily life. On the other hand, there are repeated, serious concerns about safety, neglect, and care decisions that left some loved ones in worse condition or feeling unsafe. The strongest, most urgent signal in the feedback is a report from a family whose relative was admitted on 10/13/25 and allegedly assaulted by a male staff member during a bath the following day; the police were called, and the family has since arranged to relocate their loved one. That account underscores the urgency some families feel about safeguarding residents and ensuring proper supervision and reporting in a setting that houses vulnerable adults.

Several reviews celebrate Windsor Cheviot Hills as a great place for recovery and daily living. One reviewer calls it a "great skilled nursing facility" and notes that their grandmother's experience there felt personalized and attentive. A standout positive is Stephanie in admissions, described as knowledgeable and able to guide families smoothly through the process, making tours and intake feel "easy." The facility is praised for cleanliness and amenities, which helped the reviewer's grandmother feel comfortable enough to consider it the right fit after touring other SNFs. The kitchen's willingness to accommodate dietary restrictions and preferences is highlighted as a meaningful touch, reinforcing a sense that staff care about residents' nutrition and comfort. Overall, this perspective emphasizes a clean, well-run environment with attentive admissions staff and thoughtful care planning.

However, a thread of consistently critical experiences runs through many other reviews. Critics describe CNAs who are rude and unfriendly, and in at least one account, a staff member is accused of pushing a patient to move. Other families recount serious concerns about medical responsiveness and decision-making, including an instance where a daughter with seizures reportedly did not receive prompt, appropriate 911 activation, and instead saw some nurses who did not understand her condition. Rooms described as crowded - "three to a room" in a tiny space - contribute to a depressingly clinical environment that some loved ones found hard to witness. These reviews collectively stress a perception that when medical needs escalate, staff responsiveness and the overall atmosphere may fail to match the level of care families expect from a facility of this type.

Communication challenges and accessibility worries appear frequently as well. One family notes difficulty in keeping track of a loved one's care: missing mobile phones, unanswered calls, long holds, and shaky internal communication contribute to a sense that families are left in the dark. Even when the care itself is praised, the inability to reach someone who can provide timely updates becomes a significant source of frustration. Such concerns about visibility into day-to-day care coexist with more favorable impressions of staff attitudes in other parts of the facility, underscoring how variable experiences can be within the same facility.

There are other, mixed experiences that touch on the day-to-day realities of living in a nursing home. Some reviewers arrive and feel the staff are friendly, attentive, and capable, with praise for the physical therapy department, the cleanliness of the building, and the convenience of the location. Yet even among these positive notes, there are cautions about inconsistent leadership and management, as well as specific criticism directed at a Director of Nursing described as unprofessional, intimidating, and mentally abusive by one claimant. This dichotomy - excellent direct patient care in some arms of the operation, paired with concerns about administration and staff culture - appears repeatedly in the feedback.

Among the most troubling statements are accusations of neglect and worse. Several reviews claim neglect led to hospitalizations, dehydration, and even a patient ending up in a coma or fighting for their life after a fall. There are explicit charges that staff ignored symptoms or failed to conduct necessary tests (such as Covid testing for patients and visitors) and that charts were allegedly falsified or delayed, with some reviewers alleging systemic issues in the billing and documentation process. One particularly stark entry accuses a staff member of assault and describes a disturbing scenario involving coercive oversight by individuals associated with a LAPD-related center, a sheet over the patient's face, and other allegations of manipulation and misuse of records. While these accounts are serious and cannot be taken lightly, they are presented as personal experiences and claims from reviewers and should be interpreted in the context of individual reports and the facility's official investigations.

The overall landscape painted by these reviews is therefore not a single, unified picture. The facility is described as clean, well located, and capable of delivering attentive, high-quality therapy and daily care in several instances. In other reviews, however, families recount experiences of neglect, poor communication, unsafe conditions, and even abusive or inappropriate conduct by staff. This mix of praise and sharp criticism highlights the importance of rigorous safeguarding, transparent communication, and effective leadership within the facility. It also reinforces the need for immediate, decisive action when a resident's safety is in question, including thorough investigations, clear reporting processes, and consistent follow-through to restore trust with families and protect vulnerable residents. If you are considering Windsor Care Center of Cheviot Hills for a loved one, these reviews suggest approaching with careful due diligence: seek firsthand tours, ask pointed questions about staffing ratios and supervision, review recent inspection reports, and confirm that you have reliable, direct channels for regular updates and rapid escalation if concerns arise.

Features

Housing

  • 99 resident community capacity 99 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Los Angeles International (6 miles away) Los Angeles International (6 miles away)
  • Burbank-Glendale-Pasadena (12 miles away) Burbank-Glendale-Pasadena (12 miles away)
  • Long Beach (Daugherty) (21 miles away) Long Beach (Daugherty) (21 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Windsor Care Center of Cheviot Hills in Los Angeles, CA is an assisted living community that offers a wide range of amenities and care services to its residents. The community features a beauty salon, cable or satellite TV, a computer center, and a fully furnished space for residents' comfort. Additional amenities include a gaming room, garden, small library, and outdoor space for relaxation and leisure activities.

Residents at Windsor Care Center can enjoy delicious meals in the dining room with restaurant-style dining. Special dietary restrictions are accommodated to ensure that all residents receive the appropriate nutrition. The community also offers move-in coordination and transportation arrangement (non-medical) services for convenience.

Care services provided at Windsor Care Center include 24-hour call system and supervision for the safety and well-being of the residents. Assistance with activities of daily living such as bathing, dressing, and transfers is available. The staff also provides medication management and special dietary restrictions for those with diabetes. A mental wellness program is in place to prioritize residents' mental health.

Windsor Care Center offers various activities to keep residents engaged and entertained. Concierge services are available to cater to any specific needs or requests. Fitness programs are offered to promote physical well-being while planned day trips allow residents to explore their surroundings. Resident-run activities are encouraged, giving individuals an opportunity to engage with their peers. Scheduled daily activities ensure there is always something exciting happening within the community.

The location of Windsor Care Center is convenient with several cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals nearby. This makes it easy for residents to access additional amenities or seek medical assistance when needed.

Overall, Windsor Care Center of Cheviot Hills provides a comprehensive assisted living experience with its array of amenities and care services tailored to meet the needs of its residents while promoting independence and well-being.

Nearby Places of Interest

This part of Los Angeles, California offers a convenient and diverse range of amenities for seniors looking to settle in the area. With several pharmacies such as Rite Aid and CVS in close proximity, access to essential medications and healthcare services is easily accessible. Additionally, there are a variety of cafes and restaurants nearby, providing options for dining out or enjoying a cup of coffee with friends. For spiritual needs, the King Fahad Mosque is located just one mile away. In terms of medical care, facilities like Kaiser Permanente West Los Angeles Medical Center and UCLA Stein Eye Institute are within a few miles radius. The abundance of parks like Roxbury Memorial Park and Westwood Park offer opportunities for outdoor recreation and relaxation. Furthermore, entertainment options such as AMC Century City 15 and Cinemark 18 theaters provide cultural experiences for residents. Overall, this part of Los Angeles provides a well-rounded living environment with convenient access to essential services and recreational activities suitable for seniors.

Pharmacies

  • Rite Aid (0.6 miles)
  • CVS Pharmacy (1 miles)
  • CVS Pharmacy (1.1 miles)
  • CVS Pharmacy (2 miles)
  • CVS Pharmacy (2.1 miles)
  • Kaiser WLA Pharmacy (2.1 miles)
  • Rite Aid (2.2 miles)

Cafes

  • Go Get Em Tiger (0.7 miles)
  • Chocolate Bash (1.5 miles)
  • Starbucks (2.7 miles)
  • Blue Bottle Coffee (2.8 miles)
  • Starbucks (2.8 miles)
  • Starbucks (3 miles)
  • Alfred Coffee Beverly Hills (3.2 miles)

Restaurants

  • In-N-Out Burger (0.8 miles)
  • The Apple Pan (1.5 miles)
  • Chick-Fil-A (2 miles)
  • Din Tai Fung (2.3 miles)
  • McDonald's (2.3 miles)
  • Ramen Nagi (2.4 miles)
  • Javier's (2.4 miles)

Places of Worship

  • King Fahad Mosque (1 miles)

Physicians

  • Kaiser Permanente Culver Marina Medical Offices (2.1 miles)
  • UCLA Stein Eye Institute Westwood (3.4 miles)

Hospitals

  • Kaiser Permanente West Los Angeles Medical Center (2.1 miles)
  • Santa Monica - UCLA Medical Center & Orthopaedic Hospital (4.4 miles)

Parks

  • Roxbury Memorial Park (2.2 miles)
  • Westwood Park (2.9 miles)
  • Penmar Recreation Center (3 miles)
  • Kenneth Hahn State Recreational Area (3 miles)
  • Beverly Gardens Park (3.2 miles)
  • Bluff Creek Fields Dog Park (3.5 miles)
  • Burton Chace Park (4 miles)

Theaters

  • AMC Century City 15 (2.3 miles)
  • Cinemark 18 and XD (3.4 miles)
  • AMC The Grove 14 (4.3 miles)

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