New Vista Post- Acute Care Center

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  • Interior

    A glimpse into a hospital room showing a patient in a wheelchair.

  • Building

    Sign for New Vista Post-Acute Care Center, a 24-hour skilled nursing facility, illuminated at night.

  • Architecture

    A serene garden featuring a bonsai-like tree, blooming roses, and decorative rocks.

  • Landscaping

    A vibrant view of a landscaped building with a welcoming sign and colorful flowerbeds.

  • Garden

    A vibrant garden showcasing a variety of blooming flowers in front of a cozy home.

  • Outdoor

    A quiet outdoor seating area under a sunshade.

  • Nature

    A tranquil sunset over the ocean, highlighting the gentle waves lapping at the shore.

New Vista Post- Acute Care Center

1516 Sawtelle Boulevard, Los Angeles, CA 90025

For more information about senior living options: (844) 490-3973

2.3 from 26 reviews
5 stars
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14

Skilled Nursing Facility

Overall Review of New Vista Post- Acute Care Center

Pros

  • pro The mom improved a lot under the care of the nurse in the sub-acute station.
  • pro The director knows his job and does well at it.
  • pro The social worker and her assistant are very understanding and efficient, and answer questions.
  • pro The nurses and physical therapists do a good job.
  • pro The facility has improved greatly with new management.
  • pro The front desk staff are amazing.
  • pro The case managers are amazing.
  • pro The physical therapy team goes above and beyond.
  • pro The facility is very clean.
  • pro A resident says this is the best facility among several they've lived in.
  • pro Jo is exceedingly professional, efficient, kind, and helpful.
  • pro The receptionist Claudia is nice and helpful and assists in answering questions.

Cons

  • pro The reviewers claim that staff neglected residents, leaving a patient sitting there full of blood for over two hours.
  • pro The facility is described as dirty with a horrible odor, and residents are not being cleaned properly.
  • pro Personal items, including multiple cellphones and a fan, were stolen or go missing, with management unhelpful about recovering them.
  • pro Medications were delayed or not administered as scheduled, with overnight nurses ignoring requests.
  • pro There have been multiple management changes, but no lasting improvement in care.
  • pro Family members report being hung up on, placed on hold for long periods, and difficult to reach.
  • pro Some staff are described as rude, unresponsive, or unprofessional, contributing to unsafe or malpractice concerns.
  • pro Reviews warn others not to send loved ones there, citing neglect, unsafe conditions, and poor overall care.
  • pro A reviewer described the facility as hell and gave it zero stars due to perceived neglect and danger to patients.

Review

The collective experiences shared about this post-acute facility reveal a paradoxical picture: moments of commendable care and notable improvements interspersed with alarming lapses that put residents at risk and leave families frustrated and fearful. On one hand, several reviewers recount periods when the care team, especially in sub-acute and physical therapy settings, demonstrated skill, attentiveness, and genuine concern. A resident named Bruce Bell describes the place as "the best one out of the 4 I've lived in," praising the director for knowing his job, the social worker and her assistant for being understanding and efficient, and the nurses and physical therapists for doing a good job. Another comment highlights a friend or family member's positive experience with a nurse-led care team that seemed to understand the patient's needs and provided effective rehabilitation. In these accounts, the facility is seen as capable, with certain staff members standing out for their professionalism and empathy, and with new management that brought measurable improvements.

Yet beneath these pockets of praise lies a heavy layer of distressing, even shocking, experiences that many families cite as unacceptable. Several reviews tell a story of deterioration in care quality after changes in staff or management, including concerns about neglect, poor hygiene, and unsafe conditions. A mother who had been in sub-acute care for over two years describes an abrupt decline after a transition to a different area of the building where she was reportedly checked on far less often - sometimes only once a day - and where she became dirty, developed a foul breath smell, and suffered a series of troubling incidents, including episodes of itching that led to the removal of her breathing tube and the appearance of blisters and bruises. Stolen personal items, including a fan and other belongings, add to the perception of an unsafe environment, with relatives reporting that "a manager has it in their office." The family's repeated requests for a transfer to a closer facility have gone unanswered, at a time when management has changed several times.

There are also haunting allegations of delays, neglect, and even death. One review recounts the heartbreaking moment when a father, after being admitted for physical therapy, died only hours into his stay, with the family arriving to find him sitting there "full of blood" for two hours, and messages that staff were waiting for the cops, who had already been there. The family did not feel heard and described the situation as a failure of communication and accountability, noting a prolonged delay in any condolences or outreach from the management. Another account describes a patient who, after a broken leg and hip injuries, faced persistent neglect and a cascade of problems, including medication delays, outright rude behavior from staff, and a sense that money and property were prioritized over patient well-being. The comments culminate in stark warnings to avoid the facility if possible, especially for those relying on Medicare coverage.

The breadth of complaints spans operational and logistical flaws as well. Several reviewers paint a picture of chronic staffing shortages or inattentiveness, with reports of long holds and unanswered calls. One patient notes being put on hold for 20 minutes on multiple occasions, while another laments that the phone lines in the building fail to connect families efficiently, leaving them feeling ignored and powerless. Complaints about nurse responsiveness are common, with some residents or family members reporting 45 minutes to two hours before assistance is received, and some nurses described as dismissive or unhelpful. A recurring theme is the difficulty families have in reaching the right people - front desk staff like Claudia are praised for helpfulness, but the broader system is criticized for its inefficiency and inconsistency.

Hygiene and living conditions also feature prominently in the troubling reports. Several reviews describe patients who were not cleaned or cared for adequately, with alarming mentions of foul odors, dirty linens, and even fair-weather cleanliness that doesn't meet basic standards. The experience of a veteran and his family adds another layer to the critique: "the VA would not put their post-acute care patients there," suggesting that the facility may not meet the expectations of certain systems with strict quality requirements. In addition, the physical environment is criticized at times for being outdated or uncomfortable - for example, televisions described as from the 1980s, with some rooms housing multiple beds and limited access to entertainment or modern amenities, which exacerbates patient discomfort during recovery.

Nevertheless, a few reviewers acknowledge improvements that seem to be the result of management changes or shifting staff dynamics. Some express cautious optimism that new leadership and the efforts of certain team members have begun to address ongoing problems, and that the facility has shown signs of turning a corner. The experiences of some residents' families illustrate a potential for better coordination and more responsive care when the right people are in place, and when issues such as medication management and timely communication are prioritized.

In sum, the picture painted by these reviews is complex and emotional. There are stories of meaningful, high-quality care at times, delivered by dedicated staff who go above and beyond. There are also repeated and detailed accounts of neglect, theft, delayed responses, and unsafe conditions that threaten patient safety and family trust. The facility appears to be a place of contrast: moments of exemplary care and professionalism amid long stretches of frustration, fear, and disappointment. Prospective families are advised to conduct thorough, on-site assessments, verify the continuity of leadership, scrutinize staffing levels and response times, and ask pointed questions about how the facility handles transfers, accountability, medication administration, and safeguarding residents' personal property. The experiences shared here emphasize the importance of vigilant oversight and proactive planning when choosing a post-acute care facility, particularly for loved ones who may have complex medical needs or limited ability to advocate for themselves.

Features

Housing

  • 116 resident community capacity 116 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Los Angeles International (8 miles away) Los Angeles International (8 miles away)
  • Burbank-Glendale-Pasadena (12 miles away) Burbank-Glendale-Pasadena (12 miles away)
  • Long Beach (Daugherty) (23 miles away) Long Beach (Daugherty) (23 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The New Vista Post- Acute Care Center in Los Angeles, CA is an assisted living community that offers a wide range of amenities and care services for its residents. The facility is fully furnished and provides a comfortable and cozy environment for its residents to live in.

The amenities at the community cater to the various needs and interests of its residents. There is a beauty salon on-site where residents can get pampered and feel their best. Cable or satellite TV is available in each room for entertainment purposes. Community operated transportation ensures that residents have access to transportation services as needed.

For those who enjoy technology, there is a computer center with Wi-Fi/high-speed internet access. The dining room provides restaurant-style dining where residents can enjoy delicious meals prepared by the staff. There is also a kitchenette available for those who prefer to prepare their own meals.

The New Vista Post- Acute Care Center has various recreational options available for its residents. A fitness room helps promote physical wellness, while the gaming room provides entertainment options. The outdoor space includes a garden where residents can relax and enjoy nature.

Housekeeping services ensure that the community remains clean and well-maintained at all times. Move-in coordination services make transitioning into the community seamless for new residents. Private bathrooms provide convenience and privacy, while telephone services allow residents to stay connected with loved ones.

Care services provided at the community focus on promoting health and well-being. With 24-hour call system and supervision, assistance is readily available whenever needed. Trained staff members are available to assist with activities of daily living such as bathing, dressing, and transfers.

The New Vista Post- Acute Care Center also offers medication management services for those who require it. Residents with special dietary restrictions, including diabetes diet, are accommodated with specialized meal preparation and service options.

Transportation arrangement services are available both for non-medical purposes as well as transportation to doctors appointments. Mental wellness programs are offered to support the emotional and psychological well-being of residents.

The community organizes various activities to keep residents engaged and entertained. Concierge services are available to assist with any needs or requests. Fitness programs promote physical activity, while planned day trips provide opportunities for adventures outside the community. Resident-run activities and scheduled daily activities ensure that residents have plenty of options for socializing and pursuing their interests.

The New Vista Post- Acute Care Center is conveniently located near several amenities in the surrounding area. There are cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals all within close proximity to the community.

Overall, the New Vista Post- Acute Care Center offers a comfortable living environment with a wide range of amenities and care services to meet the needs and preferences of its residents.

Nearby Places of Interest

Parks

  • Westwood Park (0.4 miles)
  • Roxbury Memorial Park (2.6 miles)
  • Penmar Recreation Center (2.9 miles)
  • Beverly Gardens Park (3.1 miles)
  • DOG PPL - Dog Park, Bar, Cafe & Lounge (3.4 miles)
  • Santa Monica State Beach (3.6 miles)
  • Palisades Park (3.6 miles)

Restaurants

  • Shamshiri Grill (0.7 miles)
  • McDonald's (0.9 miles)
  • In-N-Out Burger (1 miles)
  • Chick-Fil-A (1.1 miles)
  • Jon & Vinny's Brentwood (1.3 miles)
  • The Apple Pan (1.3 miles)
  • McDonald's (1.5 miles)

Pharmacies

  • CVS Pharmacy (0.8 miles)
  • Walgreens (1 miles)
  • CVS Pharmacy (1 miles)
  • CVS Pharmacy (1.3 miles)
  • Walgreens (1.6 miles)
  • CVS Pharmacy (1.8 miles)
  • CVS Pharmacy (1.9 miles)

Physicians

  • UCLA Stein Eye Institute Westwood (1.2 miles)
  • Kaiser Permanente Culver Marina Medical Offices (3.8 miles)

Cafes

  • Chocolate Bash (1.3 miles)
  • Starbucks (1.8 miles)
  • Starbucks (2 miles)
  • Starbucks (2.6 miles)
  • Alfred Coffee Beverly Hills (3.1 miles)
  • Blue Bottle Coffee (3.1 miles)
  • Go Get Em Tiger (3.5 miles)

Theaters

  • AMC Century City 15 (1.9 miles)

Hospitals

  • Santa Monica - UCLA Medical Center & Orthopaedic Hospital (2.5 miles)
  • Kaiser Permanente West Los Angeles Medical Center (4.3 miles)

Places of Worship

  • King Fahad Mosque (3.4 miles)

Frequently Asked Questions

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