Overall Review of Totally Kids Rehabilitation Hospital
differentiator10 reviews mention this
Around-the-clock care feels personal
Residents describe around-the-clock support that feels personal for children and families.
Many families say the staff became familiar and supportive, using phrases like “like family” and describing the team as present and attentive. Several reviews specifically mention continuous coverage, including care around the clock and peace of mind at night. A few families also describe how the support extended beyond the child to help parents feel comfortable and included. A smaller set of reviews counters this with complaints about neglect or lack of follow-through, so the experience may vary depending on unit and day.
common8 reviews mention this
Therapy supports noticeable gains
Families often connect daily therapy with faster progress after discharge transfers.
Several reviews describe meaningful functional improvements tied to therapy sessions, including regaining the ability to walk and making progress after ICU or hospital transfers. Parents also mention improvements in day-to-day needs such as feeding and comfort, crediting the treatment team and consistent work. One reviewer describes therapy happening daily, with steady effort that helped recovery move along quickly. While most accounts are positive, a few residents’/families’ experiences include reports of care issues that undermined confidence in the process.
common4 reviews mention this
Activities and comfort matter
Reviews describe keeping kids engaged with daily options like games and movies.
Beyond therapy, some families mention how the facility helped pass time and stay engaged, including choosing movies and having games and activities during the stay. A few reviews also emphasize a calming environment where children seemed relaxed and comfortable while recovering. Others raise concerns about comfort details, including reports of being cold and not having blankets. Taken together, the community appears to offer structured engagement, but comfort and consistency aren’t uniformly experienced.
caveat5 reviews mention this
Communication is a recurring concern
Multiple reviewers report communication gaps that affected how supported they felt.
Some families complain that case management did not communicate important information and dismissed concerns, with issues reaching into email follow-ups. Others report problems getting updates by phone, including not picking up when parents needed status changes. A few reviews describe having to repeat information or feeling like meetings did not lead to improvements. There are also accounts of urgent needs not being met promptly, which magnifies the frustration when communication breaks down.
caveat3 reviews mention this
Mixed experiences with nursing follow-through
While many praise caregivers, some reviews describe neglect or medication problems.
The majority of reviews highlight kind, responsive caregivers, but a recurring minority describe missed care needs and lack of responsiveness. Some reviewers claim patients were neglected or that staff did not show up when help was requested. A separate concern mentions medication management problems that left families worried about safety. This contrast suggests that staff dedication may depend on staffing levels, coordination, and day-to-day execution.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
56 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Ontario International (20 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Videos
Nearby Places of Interest
Places of Worship
Crosswalk Church (0.5 miles)
National Association of Seventh Day Adventist Dentists (1.8 miles)
Packinghouse Church (1.9 miles)
The Labyrinth At Memorial Chapel. University Of Redlands (4.5 miles)
Azure Hills Seventh-Day Adventist Church (4.6 miles)
The River Christian Reformed Church (4.8 miles)
Restaurants
A Dong Vietnamese Cuisine (0.5 miles)
In-N-Out Burger (1 miles)
BJ's Restaurant & Brewhouse (1.2 miles)
Najwa's Mediterranean Cuisine (1.3 miles)
Poke Bar (1.3 miles)
Escape Craft Brewery (1.6 miles)
Thai House Restaurant (1.7 miles)
Pharmacies
Caremark Rx (0.5 miles)
Mountain View Pharmaceuticals (1.5 miles)
Rite Aid (1.5 miles)
Walmart Pharmacy (1.6 miles)
Ascend Pharmaceuticals (1.7 miles)
CVS Pharmacy (2.4 miles)
Rite Aid (3.1 miles)
Hospitals
Mountain View Surgery Center (0.6 miles)
Loma Linda Ambulatory Care Center (0.8 miles)
Jerry L Pettis Memorial (1.4 miles)
San Bernardino Medical Group (4.6 miles)
Vantage Oncology (4.9 miles)
Cafes
Starbucks (1 miles)
Starbucks (2 miles)
Stell Coffee & Tea Company (2.6 miles)
Starbucks (3.6 miles)
The Coffee Bean and Tea Leaf (3.6 miles)
Viva La Boba (3.7 miles)
Starbucks (3.7 miles)
Physicians
California Orbital Consultants (1.1 miles)
Merkel, Clifford Dr - Merkel Clifford MD FAAOS (1.5 miles)
Totally Kids Rehabilitation Hospital on seniors.fyi includes 13 photos including images showing rehabilitation, building, physical therapy, outdoor, healthcare, entrance, landscaping, outdoors, and more.
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56 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Ontario International (20 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Flexible scheduling with friendly, attentive staff in a well-kept, welcoming home.
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