Totally Kids Rehabilitation Hospital in Loma Linda, CA

Seniors.FYI Elite Community Awards

Add this award to your website

Pros

• The staff at Totally Kids is remarkable, assembling an outstanding team dedicated to healing, helping, and caring.
• The Physical Therapy team is phenomenal, providing steady, supportive treatment while respecting each child's unique situation.
• The Nurses are a cohesive, professional, and thoughtful team dedicated to healing each child's heart, mind, body, and spirit.
• The Doctors bring unique talents and expertise to create well-rounded, diverse treatment plans tailored to each patient.
• Occupational Therapy gives children a new outlook with sessions that foster independence and confidence, with innovative plans they enjoy.
• Recreational Therapy offers daily fun activities and teaches coping skills that last a lifetime.
• They bring a profound sense of joy and normalcy for children, proving that laughter is the best medicine.
• Delia, the manager, provides calm, genuine reassurance and generous support to patients, parents, and staff.
• Pascuala is amazing and stands out for her dedication and care.
• The staff celebrate victories and progress, making families feel hopeful and supported.

Cons

• Case management is the worst; it fails to communicate important information, dismisses concerns, and ignores emails.
• Much of the staff neglects their patients.
• Some nurses are unskilled and unprofessional.
• There aren’t enough nurses, and they’re rarely available to assist.
• There are rude and unprofessional staff among the team.
• It’s the worst place to leave loved ones to recover, as medicines aren’t well managed and patients could be put at risk.

Review

Totally Kids Rehabilitation Hospital in Loma Linda is best suited for families pursuing aggressive, outcome-driven pediatric rehabilitation. The community thrives on a multidisciplinary model that brings together physicians, nurses, physical, occupational, and speech therapists, as well as recreational and case-management support, to drive tangible gains for children recovering from surgery, injury, or complex medical needs, often starting in the NICU and transitioning toward home with restored mobility, feeding skills, and greater independence. This is not a passive or purely custodial setting; it is a hands-on rehab environment where daily therapy and family involvement are the core engines of progress. For families chasing rapid, demonstrable improvements in mobility, self-care, and the ability to re-engage in school and daily life, the case for Totally Kids is compelling.

Those who should consider alternatives are families with an unwavering requirement for flawless case management and perfectly consistent updates. While the program’s clinical teams excel, several reviews flag communication gaps and uneven continuity in case management that can leave parents feeling out of the loop or needing to advocate aggressively for information. For families that cannot be present regularly to monitor care, or for those who have experienced unreliable updates or staffing inconsistencies in the past, a facility with a more uniformly predictable point of contact may be preferable. Similarly, households wary of episodic concerns about medication oversight or staff responsiveness may want to compare options to ensure alignment on safety and reliability.

The strengths of Totally Kids are concrete and frequently life-changing. The therapy corps, PT, OT, and other specialists, are consistently described as outstanding, delivering steady progress with plans that feel tailored to each child. Nurses and doctors are recognized for their professional cohesion, with a care approach that emphasizes healing of body, mind, and spirit. Families repeatedly report meaningful breakthroughs, children learning to walk, feeding advances, or regaining independence that translates into smoother transitions home. The environment supports the healing process through daily activities, inclusive family engagement, and a staff culture that many describe as genuinely caring and hopeful. For caregivers needing a trusted partner to pursue ambitious rehabilitation goals, this is one of the facility’s strongest advantages.

Significant caveats exist, however. Case management and communication emerge as the most consistent pain points. A subset of reviewers notes missed updates, delayed responses, or difficulties obtaining information about a child’s progress. A few accounts describe experiences of neglect or impatience, and there are isolated references to concerns about medication management. Others mention chilly or impersonal atmospheres and moments when staff availability did not meet expectations. These issues are not universal, but they are nontrivial enough to warrant proactive planning and clear expectations before admission. Families should be prepared to be highly engaged advocates, with a designated point of contact and explicit requests for daily progress notes and timely updates.

Balancing the pros against the cons produces a practical, decision-ready picture. When the priority is aggressive, evidence-based pediatric rehabilitation with a robust, multidisciplinary team, Totally Kids often delivers outcomes that justify the investment of time and emotional energy. The daily therapy tempo and the focus on real-world skills, standing, walking, feeding, and functional independence, tave the playing field in favor of continued recovery, even if occasional communication hiccups occur. The offset lies in leveraging the staff’s clinical strengths: insist on a dedicated case manager early, set a preferred cadence for updates, and engage the social work team to coordinate discharge planning and family support. With deliberate advocacy, families can translate the hospital’s clinical horsepower into reliable, meaningful gains at home.

In the end, Totally Kids represents a strong, practical choice for families who want intensive pediatric rehab with a proven, compassionate team and a family-centered ethos. It is less ideal for those who cannot tolerate intermittent gaps in case management, or who require near-perfect administrative reliability as a baseline. Prospective families should plan a thorough tour, request specifics about therapy schedules and caregiver-to-patient ratios, and insist on a clear, assigned case manager from day one. If seeking a facility where extraordinary clinical care can collide with tough-but-solvable administrative gaps, Totally Kids stands out as a capable, results-focused partner, but with the caveat to stay engaged, stay informed, and stay ready to advocate.

Places of Worship

• Crosswalk Church (0.5 miles)
• National Association of Seventh Day Adventist Dentists (1.8 miles)
• Packinghouse Church (1.9 miles)
• The Labyrinth At Memorial Chapel. University Of Redlands (4.5 miles)
• Azure Hills Seventh-Day Adventist Church (4.6 miles)
• The River Christian Reformed Church (4.8 miles)

Restaurants

• A Dong Vietnamese Cuisine (0.5 miles)
• In-N-Out Burger (1 miles)
• BJ's Restaurant & Brewhouse (1.2 miles)
• Najwa's Mediterranean Cuisine (1.3 miles)
• Poke Bar (1.3 miles)
• Escape Craft Brewery (1.6 miles)
• Thai House Restaurant (1.7 miles)

Pharmacies

• Caremark Rx (0.5 miles)
• Mountain View Pharmaceuticals (1.5 miles)
• Rite Aid (1.5 miles)
• Walmart Pharmacy (1.6 miles)
• Ascend Pharmaceuticals (1.7 miles)
• CVS Pharmacy (2.4 miles)
• Rite Aid (3.1 miles)

Hospitals

• Mountain View Surgery Center (0.6 miles)
• Loma Linda Ambulatory Care Center (0.8 miles)
• Jerry L Pettis Memorial (1.4 miles)
• San Bernardino Medical Group (4.6 miles)
• Vantage Oncology (4.9 miles)

Cafes

• Starbucks (1 miles)
• Starbucks (2 miles)
• Stell Coffee & Tea Company (2.6 miles)
• Starbucks (3.6 miles)
• The Coffee Bean and Tea Leaf (3.6 miles)
• Viva La Boba (3.7 miles)
• Starbucks (3.7 miles)

Physicians

• California Orbital Consultants (1.1 miles)
• Merkel, Clifford Dr - Merkel Clifford MD FAAOS (1.5 miles)
• Farhad Ardeshirpour, MD - Facial Plastic Surgeon (1.6 miles)
• Benjamin Bradford MD (1.6 miles)
• Retinal Consultants Of Southern California (1.6 miles)
• Loma Linda University Family Medical Group (1.6 miles)
• Loma Linda University Children's Hospital (1.8 miles)

Parks

• Leonard Bailey Park (2 miles)
• Brookside Park (2.6 miles)

Theaters

• Mountain Grove 16 (2.2 miles)
• Studio Movie Grill (3.5 miles)
• Regal San Bernardino & RPX (3.9 miles)

Transportation

• San Bernardino Transit Center (3.6 miles)
• The Colton Diamonds (4.8 miles)