Riverside Heights Healthcare Center

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    A cheerful elderly man sitting in a wheelchair, dressed in a plaid shirt, enjoying his time indoors.

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    Celebrating teamwork and community spirit at Riverside Heights Healthcare Center!

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    Kinnesetic Heights Health Care Center, providing essential healthcare services to the community.

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Riverside Heights Healthcare Center

8951 Granite Hill Drive, Riverside, CA 92509

For more information about senior living options: (844) 490-3973

2.9 from 14 reviews
5 stars
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Skilled Nursing Facility

Overall Review of Riverside Heights Healthcare Center

Pros

  • pro The facility provides amazing care with excellent meals and cleanliness.
  • pro The staff consistently keeps families informed with timely updates.
  • pro The front desk is consistently helpful, and visiting is easy so families can see their loved ones.
  • pro The nursing staff are highly attentive and provide high-quality care.
  • pro Brenda, the social worker, is highly regarded for her support.
  • pro Grooming and personal care are prioritized, with residents' hair styled.
  • pro New ownership has brought attentive staff who work hard to care for residents.

Cons

  • pro The establishment is very old.
  • pro The front office doesn't seem to want to let visitors see their loved ones.
  • pro Visiting is restricted to appointments, with only one visiting room and no in-room visits.
  • pro The facility is run down and lacks basic comforts (no TVs in the rooms, no comforts for patients).
  • pro There are serious safety concerns including alleged abuse and neglect of residents.
  • pro The staff are too busy to properly care for elderly residents with dementia.
  • pro The place is described as filthy and a "hell hole" that should not exist, with calls to report it.
  • pro The perimeter fence is barbed wire, adding to a restrictive environment.
  • pro A reviewer notes that a friend is unhappy with the staff.

Review

A wide range of experiences is reflected in the comments about this nursing facility, painting a mixed portrait of care, atmosphere, and safety concerns. On one side, several family members express deep appreciation for the level of attention, communication, and daily care their loved ones receive. They highlight the ongoing updates from staff, the reliable contact when issues arise, and the sense that their family members are treated with genuine care and respect. In particular, there is praise for how promptly nurses call with news about even small health matters, the consistent cleanliness and meals, and the overall atmosphere of attentiveness that makes families feel involved and reassured.

Several reviews zero in on specific staff members and roles who have stood out in a positive light. One reviewer noted that the nurses "take such good care of my dad (James)," with the front desk described as "always so helpful" and a consistent ability to visit and see their loved one. The care extends beyond basic medical needs to grooming and personal details, with mentions of hair being styled and even a favorite cologne being kept in mind. A social worker named Brenda is singled out as among the best, described as having a "beautiful heart," and contributing to a sense that the facility values the people it serves and their families. These testimonials collectively underscore an experience of thoughtful, person-centered care delivered by dedicated staff.

Yet the same facility is also portrayed through a more critical lens by other reviewers, who describe it as aging and in need of modernization. One reviewer characterizes the establishment as "very old," recounting multiple encounters with different staff members and expressing concern about communication and policies. A recurring issue is visiting: information given by a physical therapy staff member about visitors being able to come anytime turned out to be inaccurate, leading to disappointment and frustration when visitors learned they must schedule appointments and limited visiting rooms exist. The reviewer also notes that the admission process was smoother until they declined certain vaccines, at which point they felt the front office and management were less forthcoming about access to loved ones. Overall, this account suggests a disconnect between expectations for visitation and the facility's rules, which can leave families feeling excluded even when a loved one is a resident.

Other voices add a more troubling dimension to the picture. A few reviewers speak of needing "a lot of help" and indicate that a friend is unhappy with the staff, implying ongoing dissatisfaction and concern about the level of care. The sentiment that "new ownership shows" but that there are persistent challenges with working within the population indicates some improvements alongside ongoing struggles. One reviewer even asserts that, despite changes, the facility's environment remains questionable enough to cause strong worry about safety and quality.

A subset of the feedback moves into severe warnings and moral outrage. Several reviewers raise alarm about sexual abuse, neglect, and a sense that staff are too preoccupied with their own affairs to attend properly to residents, particularly those with dementia. One reviewer explicitly asks readers to call and report the facility, saying it should be shut down for "lack of good quality care" and that neglect constitutes abuse. Another account goes further, describing an unsafe environment where "the facility is run down and very old," no televisions in rooms, and a lack of comforts, while claiming that male patients have inappropriately grabbed or molested female patients - an assertion the reviewer says they witnessed firsthand. The same thread mentions reporting concerns to the elderly abuse hotline and describes the setting as chaotic and dangerous, especially for dementia patients. There is also a note about a psychiatric population, with nights described as noisy and chaotic, and the facility being "very restrictive" despite some mention that the food is good.

Taken together, the reviews present a complex picture: moments of heartfelt, high-quality care and clear, attentive communication from some staff, paired with grave concerns about safety, facility conditions, and reporting of abuse by others. Several accounts emphasize the dedication of nursing staff and the positive impact they have on residents, while others call out safety lapses, poor governance, and alarming allegations that demand serious attention. The tone ranges from hopeful gratitude for the care team to urgent warnings about potential harm, underscoring the importance of independent verification, ongoing oversight, and transparent communication for families considering care at this facility.

Features

Housing

  • 70 resident community capacity 70 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Ontario International (7 miles away) Ontario International (7 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Riverside Heights Healthcare Center, located in Riverside, CA, offers a range of amenities and care services to meet the needs of its residents. The community boasts a beauty salon for residents to maintain their personal grooming needs and cable or satellite TV in each living space for entertainment. Community operated transportation is available for outings and appointments, while a computer center and Wi-Fi/high-speed internet ensure residents can stay connected.

For dining options, Riverside Heights Healthcare Center provides restaurant-style dining in a spacious and comfortable dining room. Special dietary restrictions are accommodated to ensure all residents receive appropriate nutrition. To foster an active lifestyle, there is a fitness room with various exercise equipment and wellness programs offered on-site.

The assisted living community offers fully furnished living spaces with private bathrooms, ensuring comfort and privacy for each resident. Housekeeping services are provided to maintain cleanliness and tidiness in the living areas. Additionally, move-in coordination assistance is available to help new residents settle in smoothly.

Residents can enjoy various recreational activities within the community as well. There is a gaming room for entertainment, as well as a small library for those who enjoy reading. Scheduled daily activities keep residents engaged, while resident-run activities promote social interaction among peers. Planned day trips offer opportunities for exploration outside of the community.

In terms of care services, Riverside Heights Healthcare Center ensures round-the-clock assistance with a 24-hour call system and supervision. Trained staff are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure residents adhere to their prescribed regimens. A mental wellness program supports the emotional well-being of residents.

To facilitate access to healthcare resources in the surrounding area, transportation arrangements are made both for non-medical purposes and specifically for doctor's appointments when needed. Nearby parks offer opportunities for outdoor recreation, while pharmacies located nearby ensure easy access to necessary medications. Physicians can be found just minutes away from the community, providing convenient healthcare options. Additionally, in case of emergencies, a hospital is situated within close proximity.

Overall, Riverside Heights Healthcare Center provides a comfortable and supportive environment for seniors in need of assistance with daily tasks and personalized care. With its range of amenities, care services, and nearby resources, residents can enjoy a fulfilling lifestyle while receiving the assistance they require for their well-being.

Nearby Places of Interest

Physicians

  • Jurupa Family Health Center (0.9 miles)
  • Shah Mahesh MD Kaiser Permanente Fontana Mob 1 (4.5 miles)
  • Vijay Katukota Md (5.2 miles)
  • Riverbrock Neuro Sciences (6.2 miles)
  • Riverside Community Hospital Transplant Center (6.3 miles)
  • Tang Ashley, MD (6.3 miles)
  • Jeffrey M Deledonne Dr DDS (6.4 miles)

Pharmacies

  • Empire Twin Palms (1.3 miles)
  • Walgreens (3.3 miles)
  • CVS Pharmacy (4.5 miles)
  • Kaiser Permanente (4.5 miles)
  • CVS Pharmacy (5.2 miles)
  • Rite Aid (5.5 miles)
  • Walgreens (5.5 miles)

Restaurants

  • Wienerschnitzel (1.6 miles)
  • Viva Villa Market (3 miles)
  • Rodeo Cafe (3.1 miles)
  • Del Taco (3.6 miles)
  • In-N-Out Burger (4.7 miles)
  • Chick-Fil-A (4.8 miles)
  • On The Border Mexican Grill & Cantina (5.1 miles)

Parks

  • Vernola Family Park (4.1 miles)
  • Mount Rubidoux (5.5 miles)
  • Eastvale Community Park (6.9 miles)
  • River Walk Park (7.5 miles)
  • Deer Creek Park (7.8 miles)

Hospitals

  • Kaiser Permanente Fontana Medical Center (4.4 miles)
  • Windsor Cypress Gardens Healthcare (6 miles)
  • Empire Imaging (6.2 miles)
  • Riverside Center (6.3 miles)
  • Parkview Community Hospital Medical Center (6.8 miles)

Cafes

  • Panera Bread (5.4 miles)
  • Starbucks (5.9 miles)
  • Dutch Bros Coffee (6.2 miles)
  • Starbucks (6.5 miles)
  • Starbucks (6.9 miles)
  • Wanda's Cafe (7 miles)

Theaters

  • Regal Edwards Ontario Palace Screenx, Imax & RPX (5.5 miles)
  • AMC DINE-IN Ontario Mills 3 (5.6 miles)
  • Regal Riverside Plaza (6.8 miles)
  • AMC Tyler Galleria 16, NEW RESERVED SEATING: Save your favorite seat in advance (7.6 miles)

Transportation

  • Metrolink Fontana Station (5.7 miles)
  • Rancho Cucamonga Metrolink Train Station (6.7 miles)
  • Baggage Claim T4 (6.8 miles)
  • Ontario Int'L-Terminal 4 (6.8 miles)
  • Ontario International Airport (ONT) (6.8 miles)
  • Baggage Claim T2 (7.3 miles)
  • Ontario International Airport - Terminal 2 (7.3 miles)

Places of Worship

  • Riverside Community Church (5.8 miles)
  • The Refuge Bible Fellowship (7.7 miles)

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