Desert Springs Healthcare & Wellness Centre
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82-262 Valencia Avenue, Indio, CA 92201
For more information about senior living options: (844) 490-3973
The staff here are absolutely fantastic. They are adequately staffed for attentive care of their residents. The facility is clean and well maintained. The Occupational and Physical Therapy Team is amazing. The front desk and security system provide a welcoming and safe experience for visitors. Nurses and CNAs take great care of patients with kindness. The staff are kind, professional, and dedicated to keeping patients happy and families informed. Desert Springs Healthcare is a loving and welcoming place for recovery.
The night nurse was extremely rude. The facility has a dirty, musty smell and is very humid inside. The place is in poor condition overall. The smell on entry is awful. The staff does not prioritize patient care. The environment is dirty, hot, and smelly, and staff are horrible; one reviewer said they allegedly tried to overdose a grandmother. A patient waited over eight hours for pain medication before any relief was provided. A transfer back to JFK occurred without proper notification. Belongings were missing when visiting. Do not allow family to be placed here; avoid this place at all costs. This rehabilitation center is horrible; do not use it. Three patients in a room seems crowded. Only one male nurse was seen as decent; others were not very understanding. The bed was described as the worst thing the patient had been on, causing tailbone pain. A patient was found lying on a mattress on the dirty floor, nude underneath a blanket with no pillow.Desert Springs Healthcare presents itself as a facility that serves both short-term rehab and longer-term care, but the experiences of visitors and residents paint a picture of a place that can feel like a mixed bag depending on who is responding to you, when you visit, and where you are in the building. On one hand, there are many accounts of warm welcomes, professional conduct, and a team-oriented approach to care. On the other hand, there are persistent complaints about conditions, responsiveness, and in some cases serious concerns about safety and pain management. Taken together, the reviews reveal a facility that can feel welcoming and capable in some moments while exposing gaps that can be troubling in others.
Environment and facility conditions emerge as a frequent point of contrast. A number of reviewers describe Desert Springs as clean, well-organized, and easy to navigate, with visitors appreciating secure entry processes, clear signage, and a staff that greets patients and families in a professional, courteous manner. Some comments highlight bright, pleasant interactions during admissions, with staff in festive dress during holidays and a sense of personal attention that makes loved ones feel cared for. Yet other accounts emphasize a musty, dirty smell, humidity, and an older facility feel. In those reviews, the physical environment is cited as a barrier to comfort, with mentions of crowded rooms - three patients to a room in some cases - along with odors and warmth that make the setting less inviting. The inconsistency in the atmosphere seems to mirror the fluctuation in day-to-day experience from one visit to the next.
Staff attitudes and the quality of care split the reviews as well. There are many affirmations of kindness, professionalism, and teamwork. Reviewers frequently praise CNAs and nurses for attending to patients, a sense of "teamwork" among caregivers, and staff who are ready to assist visitors with questions or directions. There are stories of nurses and aides arriving promptly to meet needs, a nurse in a festive outfit greeting an arriving resident, and a receptionist or front-desk crew that makes visitors feel welcome. The documentation also highlights examples of staff going above and beyond to ensure comfort and cleanliness, with patients being kept clean, well-dressed, and in a tidy environment, and family members appreciating regular updates on care. In contrast, some reviews recount specific failures: a night nurse described as extremely rude; delays in pain management and medication administration; a nurse who seemed unhelpful when a patient needed assistance with transfers or help at night; and an impression that some critical tasks - such as timely pain control or proper positioning - were not consistently addressed. A few reviews also reference concerns about a DON or physician availability, including allegations that a doctor or nurse only comes on certain days, which compounds concerns about timely care.
Therapy services - physical therapy (PT) and occupational therapy (OT) - receive especially strong praise in several posts. Multiple reviewers call out the PT/OT teams as outstanding, with specific compliments to the therapists' skill, attentiveness, and impact on recovery. One review notes the Occupational and Physical Therapy Team as "amazing," another calls out excellent PT and OT, and a long-term resident's family members celebrate the progress and the care they observe during rehab. These positive stories often include details about therapy staff working closely with patients to help regain strength, improve mobility, and return home or resume daily activities. In some scenarios, therapy is the bright spot that keeps families hopeful about the facility, reinforcing a sense that Desert Springs can be a capable place for rehabilitation when the team is aligned and adequately staffed.
Visitor experiences and communication with families vary in line with the perceived quality of care. Several reviews describe a smooth, professional check-in process for visitors, including easy sign-in kiosks, printed visitor passes, and staff who are consistently friendly and helpful. Families frequently describe feeling informed and included, with staff providing updates and explanations about the patient's status. Some reviewers mention good experiences specifically with the admission process and the initial intake, as well as ongoing communication with the care team. Yet there are other accounts where families felt left out of crucial decisions or left without timely information, which contributed to disappointment and distrust. A recurring theme is the importance of timely pain management and transparent communication - when these elements fall short, families report a marked dip in confidence in the facility.
Specific, sometimes alarming anecdotes underscore the severity of some concerns. There are explicit claims of neglect in the post-surgical or post-hospital recovery window, including reports of long delays in pain medication and a lack of assistance with transferring or basic mobility. One highly charged review alleges that a senior already in need of careful care was left without pain relief for hours and faced transportation decisions without notice. Another reviewer describes an incident where a loved one was allegedly left on a bed mattress on the floor with no privacy or appropriate clothing, describing it as negligence that should not be tolerated. There is also a claim from a reviewer who says staff "literally tried to overdose my grandma," a charge that, regardless of interpretation, signals a level of concern and fear for safety that any facility would find alarming. In addition, there are complaints about communication gaps - such as only learning about a transfer after it happened or about a doctor's monthly visit - leading some to strongly advise against placing loved ones in this setting without clear escalation paths and advocates.
Overall, the collection of experiences suggests a facility with real strengths in therapy, patient and family warmth, and professional staff who are responsive at times, paired with significant vulnerabilities in other moments - particularly around facility conditions, timely access to medications and pain control, and consistency of staffing and supervision. Families who have had positive experiences emphasize the dedication and kindness of caregivers, and they often highlight specific individuals who stood out for their care and communication. Those with negative experiences tend to point to environmental concerns, slow responses to pain and transfer needs, and disconcerting claims about safety and oversight. The common thread is that Desert Springs can deliver compassionate, effective rehab and daily care when things run smoothly, but it also presents serious risks and disappointments when staffing gaps, facility issues, or miscommunications arise.
For anyone considering this facility, the takeaways are clear and practical. If you choose Desert Springs, expect a mix of high-quality rehab potential and variable day-to-day experiences. Advocate for your loved one: insist on timely pain management, demand clear communication about transfers and doctor visits, and request updates from the care team. If possible, check weekday performance in addition to weekend coverage, ask about staffing ratios in the department where your loved one will stay, and seek a liaison or advocate who can help navigate government and community resources when needed. While many reviews speak to warmth, professionalism, and impressive therapy outcomes, the ongoing concerns about smells, room configurations, and inconsistent care remind you that this is a facility where outcomes may hinge on individual staff, shifts, and the specifics of the unit. In short, Desert Springs can be a good fit for some and a poor fit for others, depending on circumstances, needs, and the level of oversight you're able to secure.
68 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Palm Springs International (17 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Desert Springs Healthcare & Wellness Centre is a vibrant and welcoming assisted living community located in Indio, CA. With a focus on providing exceptional care and a comfortable living environment, this facility offers a wide range of amenities to enhance residents' quality of life.
Residents can enjoy the convenience of having a beauty salon on-site, ensuring they always look and feel their best. Cable or satellite TV is available in each room, allowing individuals to relax and unwind with their favorite shows or movies. Community-operated transportation is provided for residents who need assistance getting around town, whether it's to run errands or attend appointments.
A computer center is available for those who want to stay connected with loved ones or browse the internet. The dining room offers restaurant-style dining with delicious meals prepared by the staff. For those who prefer to cook their own meals, each room includes a kitchenette.
To promote an active lifestyle, Desert Springs Healthcare & Wellness Centre features a fitness room where residents can exercise and maintain their physical health. There is also a gaming room for those who enjoy playing games and socializing with fellow residents. The outdoor space provides a peaceful retreat where residents can relax and enjoy nature.
Housekeeping services ensure that each resident's living space remains clean and tidy. Move-in coordination is provided to ease the transition into the community. Private bathrooms offer privacy and convenience for residents.
To cater to residents' mental health needs, there is a small library with books for leisurely reading. Telephone services are available so residents can easily stay connected with family and friends. Wi-Fi/high-speed internet ensures that individuals can access online resources and stay connected digitally.
When it comes to care services, Desert Springs Healthcare & Wellness Centre excels in providing round-the-clock support. A 24-hour call system ensures that help is always just a button press away. Trained staff provide 24-hour supervision for resident safety.
Assistance with activities of daily living such as bathing, dressing, and transfers is provided to residents who need it. Special dietary restrictions, including diabetes diets, are accommodated during meal preparation and service. Medication management ensures that residents take their medications as prescribed. A mental wellness program is available to support residents' emotional well-being.
Transportation arrangements can be made for non-medical needs as well as doctor's appointments. Residents can enjoy a wide range of activities organized by the community, including fitness programs, planned day trips, and resident-run activities. Concierge services are available to assist with any additional needs or requests.
Desert Springs Healthcare & Wellness Centre is conveniently located near various amenities and services. With multiple cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals nearby, residents have easy access to everything they may need or want.
Overall, Desert Springs Healthcare & Wellness Centre offers a compassionate and enriching assisted living experience for individuals seeking a comfortable and supportive community where they can thrive in their golden years.
This part of Indio, California offers a variety of amenities and services that may be appealing to seniors looking for a convenient and comfortable living environment. With several restaurants nearby, including El Campanario Restaurant and In-N-Out Burger, seniors can enjoy a diverse range of dining options. Additionally, there are multiple cafes such as Starbucks within a short distance for those who enjoy coffee or light meals. Access to physicians, pharmacies, and hospitals like Dr. Rao's office and Jfk Memorial Hospital ensures residents have easy access to medical care when needed. For spiritual fulfillment, places of worship like Las Palmas Community Church and the Islamic Society of the Coachella Valley are located nearby. Overall, this area provides a mix of essential services, dining options, and recreational facilities like Dateland Park for seniors to enjoy in a peaceful setting in Indio.
Desert Springs Healthcare & Wellness Centre is located at 82-262 Valencia Avenue, Indio, CA 92201 in Riverside County, California
Desert Springs Healthcare & Wellness Centre on seniors.fyi includes 3 photos including images showing interior, and more.
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