Desert Springs Healthcare & Wellness Centre in Indio, CA
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Information last verified:
82-262 Valencia Avenue, Indio, CA 92201
For more information about senior living options: (844) 490-3973
The staff are friendly and patient and assist visitors quickly. Visitors can even make new friends during their visit. Patients are attended to with extra helping hands from LVNs. Everyone is friendly and helpful. Maudean is full of compliments for the staff. The Occupational and Physical Therapy team is amazing. The facility is clean and well-maintained. The staff are absolutely fantastic and dedicated to keeping patients happy and families informed.
The facility has a dirty, musty smell and is very humid inside. The night nurse was extremely rude. The staff do not prioritize patient care and delays in pain medication were reported. The place is dirty, hot, and has a foul environment. Staff allegedly tried to overdose the grandmother. Rooms are crowded (2–3 patients per room) and care can be lacking. Medications were forgotten or not administered, and call lights were ignored. The facility is described as horrible and disorganized, with staff who scream at patients and forget to feed them.Desert Springs Healthcare & Wellness Centre in Indio is best suited for families pursuing a rehab-forward skilled nursing option where hands-on therapy and accessible, personable staff shape daily life. For residents recovering from surgery or needing intensive PT and OT, the center often delivers skilled attention from CNAs, LPNs, and RNs that can speed progress and reassure families about oversight. The environment is social and pragmatic: residents mingle, the therapy team is readily available, and admissions staff respond to questions with clarity. The facility also accommodates long-term residents who want steady, compassionate caregiver presence and who are comfortable with room sharing and an active schedule. In short, this community rewards families willing to stay engaged, visit often, and advocate for clear care plans.
Alternatives should be on the radar for families prioritizing consistent, pristine conditions, stronger infection-control norms, and bulletproof medication management. A sizable portion of reviews describe serious lapses in care, including delayed pain control, unsafe responses to needs, and warnings about overall safety and accountability. If steady, predictable operations, ample privacy, and transparent leadership are non-negotiable, other facilities with sturdier governance and a tighter quality assurance track record merit serious consideration. Prospective residents should push for candid answers about staffing levels, turnover, and how med passes and pain management are tracked before committing, and should not shy from comparing multiple campuses to see whose daily routine aligns with expectations.
On the plus side, the strongest recurring theme is frontline warmth: CNAs and nurses described as attentive and genuinely caring, with therapists praised for expertise. Families frequently cite quick assistance at the door, smooth admissions, and a patient-centered approach to rehabilitation, where PT and OT drive tangible improvements. Cleanliness and easy visitor access contribute to a welcoming impression for many, and when staff are present, residents feel seen, included, and well cared for. Small but meaningful touches, a nurse in festive dress, timely greetings, or a call to update families, signal a culture willing to go the extra mile and, in many cases, produce meaningful, morale-boosting moments during a stay.
However, reputationally charged concerns persist in a sizable subset of reviews. The most alarming claims involve neglect or slow pain management and even delays in administering medications, frequently framed as symptoms of understaffing or leadership gaps. Several accounts describe dirty, musty odors, hot rooms, and maintenance issues that undermine comfort and dignity. There are reports of crowded rooms (two to three residents per room) that erode privacy, along with accusations of disrespectful staff behavior and inconsistent accountability. A few posts warn about mishandling of patients’ belongings or poor family communication. Taken together, these episodes create a risk profile that cannot be dismissed and raises questions about consistency and oversight that prospective families must weigh carefully.
Assessing the balance, the rehab-focused strengths often offset some risk for short-term stays where therapy is central and family involvement is high, yet they rarely fully compensate for ongoing operational fragility. When therapy delivers progress and staff remain personable and responsive, families feel comfortable with the daily rhythm. But for long-term residents or caregivers who must navigate frequent delays in medications, trust erodes more quickly. The facility’s ability to deliver clean, quiet spaces and private rooms competes with reports of odor, overcrowding, and inconsistent cleanliness; those tensions shape decisions more decisively for some than others. Practically, Desert Springs can serve as a solid option for recovery stays if visitation and proactive advocacy are part of the plan, while it may be a poor match for those needing steady, flawless daily operations without constant oversight.
The bottom-line guidance is clear: Desert Springs works best when rehabilitation is central and when families can engage regularly with staff, advocate for timely meds, and demand transparent communication. Prospective residents should schedule thorough tours, observe care dynamics at different times, and request meetings with the director of nursing to discuss staffing models and care coordination. Inquire about wound-care outcomes, therapy schedules, and typical med-pass times; verify room configurations, privacy expectations, and how concerns are tracked and resolved. If a clean, predictable environment with consistently reliable daily care is non-negotiable, exploring alternatives may be prudent. For families prepared to stay actively involved and to monitor care closely, Desert Springs can be a workable, even successful, option, provided there is a clear, ongoing plan to safeguard daily care, dignity, and safety.
68 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Palm Springs International (17 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Desert Springs Healthcare & Wellness Centre is a vibrant and welcoming assisted living community located in Indio, CA. With a focus on providing exceptional care and a comfortable living environment, this facility offers a wide range of amenities to enhance residents' quality of life.
Residents can enjoy the convenience of having a beauty salon on-site, ensuring they always look and feel their best. Cable or satellite TV is available in each room, allowing individuals to relax and unwind with their favorite shows or movies. Community-operated transportation is provided for residents who need assistance getting around town, whether it's to run errands or attend appointments.
A computer center is available for those who want to stay connected with loved ones or browse the internet. The dining room offers restaurant-style dining with delicious meals prepared by the staff. For those who prefer to cook their own meals, each room includes a kitchenette.
To promote an active lifestyle, Desert Springs Healthcare & Wellness Centre features a fitness room where residents can exercise and maintain their physical health. There is also a gaming room for those who enjoy playing games and socializing with fellow residents. The outdoor space provides a peaceful retreat where residents can relax and enjoy nature.
Housekeeping services ensure that each resident's living space remains clean and tidy. Move-in coordination is provided to ease the transition into the community. Private bathrooms offer privacy and convenience for residents.
To cater to residents' mental health needs, there is a small library with books for leisurely reading. Telephone services are available so residents can easily stay connected with family and friends. Wi-Fi/high-speed internet ensures that individuals can access online resources and stay connected digitally.
When it comes to care services, Desert Springs Healthcare & Wellness Centre excels in providing round-the-clock support. A 24-hour call system ensures that help is always just a button press away. Trained staff provide 24-hour supervision for resident safety.
Assistance with activities of daily living such as bathing, dressing, and transfers is provided to residents who need it. Special dietary restrictions, including diabetes diets, are accommodated during meal preparation and service. Medication management ensures that residents take their medications as prescribed. A mental wellness program is available to support residents' emotional well-being.
Transportation arrangements can be made for non-medical needs as well as doctor's appointments. Residents can enjoy a wide range of activities organized by the community, including fitness programs, planned day trips, and resident-run activities. Concierge services are available to assist with any additional needs or requests.
Desert Springs Healthcare & Wellness Centre is conveniently located near various amenities and services. With multiple cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals nearby, residents have easy access to everything they may need or want.
Overall, Desert Springs Healthcare & Wellness Centre offers a compassionate and enriching assisted living experience for individuals seeking a comfortable and supportive community where they can thrive in their golden years.
This part of Indio, California offers a variety of amenities and services that may be appealing to seniors looking for a convenient and comfortable living environment. With several restaurants nearby, including El Campanario Restaurant and In-N-Out Burger, seniors can enjoy a diverse range of dining options. Additionally, there are multiple cafes such as Starbucks within a short distance for those who enjoy coffee or light meals. Access to physicians, pharmacies, and hospitals like Dr. Rao's office and Jfk Memorial Hospital ensures residents have easy access to medical care when needed. For spiritual fulfillment, places of worship like Las Palmas Community Church and the Islamic Society of the Coachella Valley are located nearby. Overall, this area provides a mix of essential services, dining options, and recreational facilities like Dateland Park for seniors to enjoy in a peaceful setting in Indio.
Desert Springs Healthcare & Wellness Centre is located at 82-262 Valencia Avenue, Indio, CA 92201 in Riverside County, California
Desert Springs Healthcare & Wellness Centre on seniors.fyi includes 3 photos including images showing interior, and more.
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