Sierra Vista

Pros

• Ify led the Social Work Department with great professionalism and was extremely helpful during the relocation process - quick to respond and always supportive.
• Tiffany provided outstanding communication and follow-through from start to finish.
• Genevieve (RN) managed treatment and medication coordination with patience and attention to detail, even with changes in medication forms.
• The nursing and support staff, including Michael (RN), Hong (RN), and Lenisha (Social Worker), were always kind, welcoming, and patient during visits.
• The facility, though older, is well maintained, and the visiting room is clean and pleasant.
• Sierra Vista BHC is a well-run facility with an excellent, compassionate team that truly cares about patients.
• It is highly recommended.

Cons

• The nurses in this facility are alleged to abuse patients, with reports that the elderly are hit and the reviewer was harmed.
• Nurses allegedly recorded the abuse on their cell phones and shared the recordings with others, with references to gang tattoos among staff.
• The reviewer alleges that some nurses have gang tattoos and believes they have murdered people.
• The staff are described as unprofessional and dishonest, with claims that they lie and provide poor care.
• The facility is described as inconsistent and the staff as incompetent, unwilling to follow standard procedures or safely handle emergencies.
• Management is criticized as needing new leadership, with the administrator identified as the starting point of decline.
• Communication and privacy practices are criticized for hindering relatives from locating a patient, including HIPAA-related refusals to share information.

Review

Sierra Vista BHC presents itself as a facility with a deeply caring, professional team, and for many visitors the experience has been overwhelmingly positive. A reviewer praised the facility as well run and well supported by a compassionate staff. Ify was highlighted for leading the Social Work Department with professionalism and for being quick to respond and supportive during a relocation. Tiffany stood out as the primary point of contact, delivering outstanding communication and follow-through from start to finish. Genevieve, an RN, was noted for careful, patient-focused treatment coordination and meticulous attention to medication changes. The nursing and support staff were repeatedly described as kind, welcoming, and patient during visits, with specific praise for Michael (RN), Hong (RN), and Lenisha (Social Worker). While the building is older, the facility and visiting room were described as well maintained, clean, and pleasant. The reviewer suggested a practical improvement - making it easier to communicate directly with doctors - but the overall tone remained enthusiastic and confident in recommending Sierra Vista BHC.

By contrast, a second set of voices painted a starkly different picture. One reviewer characterized the place as not good, alleging ongoing abuse by staff during nearly three years of residence, specifically describing physical harm. This account stands in sharp opposition to the glowing positive impression, creating a narrative of danger and mistreatment that outweighs other voices for that individual.

Another thread of concern centers on a family's experience with a relative who had been at the facility for years. After a stay-at-home order period, when visits were being reconsidered, the family was told no one by the relative's name was at the facility. They later learned the uncle had been released, but HIPAA restrictions prevented sharing information or location details. The family's fear and confusion intensified as the uncle has been missing for almost two years, with the family unable to obtain specifics such as the city where the board-and-care residence was located. The family expressed prayers and deep distress, insisting they be kept informed, and they later added that the ongoing absence has persisted well into a third year, with little help from law enforcement or other authorities. This thread emphasizes a grave concern: gaps in information sharing and difficulty navigating privacy rules in urgent, emotionally charged situations.

In addition, another reviewer offered a broader, negative assessment of the staff culture. They described the staff as a joke and not professional, alleging pervasive lying and a sense that some office staff have grown complacent. The critique implied a systemic issue with management and organizational culture, suggesting that new leadership or restructuring was needed to restore confidence and accountability.

There is also a strongly charged accusation about patient safety, with claims that nurses both male and female abused patients, including the elderly, and that those involved documented abuse via cell phones and may have shared those recordings. The reviewer further alleged that some nurses have gang tattoos and suggested criminal activity, including murder, and claimed to have contacted patients' rights groups. They described the staff's responses to complaints as rude and insufficient, implying a cover-up rather than a resolution. While these statements are serious and alarming, they reflect a specific, deeply troubling personal experience and a perception of systemic fear and mistrust within the facility.

Other comments widened the scope to call for immediate reform. The facility was described as inconsistent and incompetent, with references to ignoring standard operating procedures during emergencies and a general pattern of discrepancies that suggest a need for an external audit. The overarching sentiment was that management, culminating in the administrator's leadership, was at the root of ongoing problems and a downward spiral that affected quality of care and safety.

Taken together, the reviews paint a complex, multifaceted portrait of Sierra Vista BHC. On one hand, there are accounts of compassionate, professional care from dedicated individuals like Ify, Tiffany, Genevieve, Michael, Hong, and Lenisha, with a well-maintained environment and a generally positive patient experience. On the other hand, there are serious allegations that touch every dimension of care - abuse by staff, hidden information about a missing relative, privacy barriers, pervasive distrust, alleged improprieties, and calls for major organizational reform. The place appears to elicit strong, polarized reactions: moments of genuine, commendable care and connection, set against a backdrop of troubling claims about safety, transparency, and governance. These divergent voices suggest that the facility may deliver high-quality, compassionate interactions in some cases, while simultaneously contending with systemic issues that require thorough investigation, oversight, and possibly significant leadership change to ensure consistent, safe, and accountable care for all patients.

This part of Highland, California offers a variety of amenities and services that may appeal to seniors looking for a convenient and comfortable living environment. There are several restaurants in the area, including Orchid Thai Restaurant, McDonald's, and Panda Express, providing easy access to dining options. Nearby physicians and pharmacies such as Inland Heath Care Group and CVS Pharmacy offer medical care and prescription services within close proximity. Additionally, there are hospitals like Vantage Oncology and San Bernardino Medical Group nearby for health emergencies. Places of worship like Packinghouse Church and Crosswalk Church are available for spiritual needs. The area also features theaters such as Mountain Grove 16 for entertainment options. Overall, this neighborhood provides a range of conveniences that may make it a suitable location for senior living.

Restaurants

• Orchid Thai Restaurant (0.9 miles)
• McDonald's (1 miles)
• Panda Express (1.2 miles)
• McDonald's (1.2 miles)
• Serrano Vista Cafe (1.5 miles)
• Rock & Brews (1.5 miles)
• George Lopez’s Chingon Kitchen (1.5 miles)

Physicians

• Inland Heath Care Group (1.3 miles)
• California Eye Specialists (3.7 miles)
• Palm Imaging Institute (3.7 miles)
• San Bernardino Eye Specialists (3.8 miles)
• Primary Care Medical Group of Inland Empire (4.5 miles)
• Merkel, Clifford Dr - Merkel Clifford MD FAAOS (4.5 miles)
• Jo David DDS (4.6 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Walgreens (1.4 miles)
• Family Pharmacy (4 miles)
• Diamond Collective 20 Cap (4.7 miles)
• Caremark Rx (4.8 miles)
• CVS Pharmacy (5 miles)
• Walgreens (5.1 miles)

Hospitals

• Vantage Oncology (3.7 miles)
• San Bernardino Medical Group (3.9 miles)
• Mountain View Surgery Center (5.1 miles)
• Loma Linda Ambulatory Care Center (5.3 miles)
• Jerry L Pettis Memorial (6.3 miles)
• Pacific Park Convalescent Center of San Bernardino (6.4 miles)

Places of Worship

• Packinghouse Church (4 miles)
• Crosswalk Church (5.1 miles)
• The Labyrinth At Memorial Chapel. University Of Redlands (5.5 miles)
• National Association of Seventh Day Adventist Dentists (6.5 miles)

Theaters

• Mountain Grove 16 (4.3 miles)
• Regal San Bernardino & RPX (5.1 miles)
• Studio Movie Grill (5.5 miles)

Cafes

• Starbucks (4.6 miles)
• Viva La Boba (5.1 miles)
• Starbucks (5.4 miles)
• Starbucks (5.4 miles)
• Starbucks (5.4 miles)
• The Coffee Bean and Tea Leaf (5.4 miles)
• Starbucks (5.9 miles)

Transportation

• San Bernardino Transit Center (5.4 miles)

Parks

• Brookside Park (6.2 miles)
• Leonard Bailey Park (6.4 miles)