3455 East Highland Avenue, Highland, CA 92346
For more information about senior living options: (844) 490-3973
The facility is very well managed and supported by a caring, professional team. Ify, Tiffany, and Genevieve are exceptional. Ify led the Social Work Department with great professionalism and was extremely helpful during relocation - quick to respond and always supportive. Tiffany provided outstanding communication and follow-through from start to finish. Genevieve (RN) managed treatment and medication coordination with patience and attention to detail, even amid changes in medication forms. The nursing and support staff, including Michael (RN), Hong (RN), and Lenisha (Social Worker), are kind, welcoming, and patient during visits. The visiting room is clean and pleasant. Sierra Vista BHC is a well-run facility with an excellent, compassionate team that truly cares about its patients. The facility is highly recommended.
The facility is not a good place and staff are alleged to have abused residents and hit them. The family claims the facility released their relative without informing them, leaving him missing for years and withholding information due to HIPAA. The missing relative has received no help from police or authorities. The staff are described as unprofessional and dishonest. Nurses are accused of abusing patients, including hitting the elderly. Nurses allegedly record abuse on cell phones and share the footage with friends in a gang-connected network. Some nurses are alleged to have gang tattoos and there are beliefs they have murdered people. Staff are described as rude and unhelpful when patients contacted patients' rights. The facility is described as inconsistent and staff incompetent, failing to follow standard procedures or safety. The administrator is blamed for a downward spiral; new management is needed, and an audit is necessary.Sierra Vista BHC elicits a wide range of experiences from those who have interacted with it, reflecting a facility that some see as professionally run and deeply caring, while others recount serious safety and governance concerns. On one end of the spectrum, several reviewers describe a well-managed environment backed by a compassionate team. They highlight specific staff members who stood out for their dedication and responsiveness, and they praise the overall climate of care and organization. Even though the building itself is described as older, these observers emphasize that it is clean, well-maintained, and equipped with a pleasant visiting room, contributing to a positive impression of the place as a whole.
Among the strongest positive testimonials are mentions of a well-organized Social Work Department led by Ify, with praise for her professionalism and support during a relocation process. Tiffany is commended as the main point of contact who maintained outstanding communication and follow-through from start to finish. Genevieve, an RN, receives appreciation for managing treatment and coordinating medications with patience and careful attention to detail, even amid changes in medication forms. The nursing and support staff - Michael (RN), Hong (RN), and Lenisha (Social Worker) - are described as consistently kind, welcoming, and patient during visits. The combination of responsive administrative support and attentive clinical care contributes to a strongly favorable impression in these accounts. A note of constructive feedback common to these reviews is a wish for easier direct communication with physicians, suggesting room for operational improvement rather than fundamental dissatisfaction.
Another facet of the positive feedback centers on the facility's day-to-day ambiance: a well-kept environment with clean, pleasant spaces for visiting and interaction, which matters for patients and families navigating treatment and relational visits. The reviewers recount a supportive team that makes an effort to respond quickly, assist during transitions, and maintain a professional, compassionate stance toward patients. Overall, the consensus in these accounts is that Sierra Vista BHC can provide high-quality, patient-centered care when the circumstances align with the staff's strengths and the facility's organizational practices.
Yet the picture is starkly different in several other accounts, which allege serious harm and systemic problems. A first-person report claims prolonged abuse by staff during nearly three years of residence, including physical harm. This member's testimony presents a troubling counterpoint to the positive experiences and underscores the potential for dangerous dynamics within the same facility. The gravity of such an allegation amplifies concerns about patient safety, staff conduct, and accountability within the institution.
Additional narratives focus on a deeply troubling incident involving a missing relative. A family member describes attempted engagement with the facility after a statewide reopening, only to be told there was no one by the relative's name - despite later learning that the relative had been released and was subsequently unaccounted for. HIPAA privacy restraints are cited as a barrier to obtaining information, and the family expresses exasperation and fear, reporting that their loved one has been missing for nearly two to three years. The account also conveys frustration with the facility's ability to provide even the city or location of boards and care arrangements, which compounds the family's distress and sense of helplessness. The update portion of this narrative notes that the absence has persisted into a third year, and it calls on authorities and the community to rally in hopes of locating the relative.
Interwoven with these serious concerns are additional claims about the professionalism and safety culture of the staff. One reviewer describes a "joke" of a staff environment marked by unprofessionalism and dishonesty, suggesting that some personnel have become too comfortable and confident in avoiding accountability. Other accounts contain highly charged allegations about abuse by nurses, including witnessed elder abuse and video-recording of abuse on personal devices, purportedly shared among staff and connected to gang affiliations and tattoos. The reviewer asserts that investigations by patient rights would reveal harmful patterns and that the facility's oversight was inadequate in addressing the abuse, sometimes appearing more concerned with safeguarding themselves from lawsuits than with patient welfare. These statements reflect a perception of a culture of secrecy and retaliation, with broader implications for trust and safety.
Several reviewers extend their critique to the facility's leadership and operational framework. They describe the staff as inconsistent and the procedures as out of compliance with standard operating practices, especially during emergencies. The sense conveyed is that there is a lack of reliable, safety-first governance, with routine procedures not executed as they should be and a willingness to ignore discrepancies. In some voices, the call for new management is strong, pointing to the administrator as a critical starting point for reform. Taken together, these comments sketch a scenario in which patient safety and quality of care may hinge on episodic staff performance, individual goodwill, and the presence (or absence) of effective management oversight.
Across these divergent accounts, Sierra Vista BHC emerges as a facility capable of delivering compassionate, attentive care under the right conditions, with standout staff who build trust and provide meaningful support. At the same time, the negative narratives cast a shadow over the organization, highlighting concerns about abuse, privacy barriers, lack of transparency, possible governance failures, and a call for accountability and systemic change. The juxtaposition of experiences suggests that outcomes at Sierra Vista BHC may depend heavily on the particular staff interactions, how well communication with physicians is facilitated, and the overall leadership environment and culture within the facility. For readers and potential patients or families evaluating this institution, the most prudent approach may be to weigh the strong, person-centered care experiences against the serious, cautionary reports and to seek corroborating information from multiple sources, including firsthand visits and independent oversight bodies.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ontario International (23 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sierra Vista Behavioral Health Center, located in Highland, CA, is a skilled nursing facility that provides exceptional care for seniors. The community offers a wide range of amenities to ensure the comfort and convenience of its residents. Each room is fully furnished and includes cable or satellite TV, a telephone, and access to Wi-Fi/high-speed internet.
Residents can enjoy delicious meals in the dining room, with special dietary restrictions taken into consideration. Housekeeping services are provided to maintain a clean and tidy living environment. The community also features outdoor spaces and gardens where residents can relax and enjoy the fresh air.
The dedicated staff at Sierra Vista Behavioral Health Center provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to ensure residents receive their prescribed medications on time. In addition, the community offers coordination with healthcare providers and transportation arrangements for medical appointments.
To promote mental wellness, Sierra Vista Behavioral Health Center provides a mental wellness program designed to support the emotional well-being of residents. Scheduled daily activities offer opportunities for social interaction and engagement.
The convenient location of Sierra Vista Behavioral Health Center allows easy access to various nearby amenities. There are several cafes, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals in close proximity to the community.
Overall, Sierra Vista Behavioral Health Center offers a comfortable and supportive environment for seniors requiring skilled nursing care. With its range of amenities, care services, dining options, activities program, and convenient location near essential amenities in Highland, CA., it strives to provide top-quality care for all residents.
Sierra Vista Behavioral Health Center is located at 3455 East Highland Avenue, Highland, CA 92346 in San Bernardino County, California
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