Information last verified:
3455 East Highland Avenue, Highland, CA 92346
For more information about senior living options: (844) 490-3973
Sierra Vista BHC is described as an excellent facility with a well-run operation and a caring, professional team. Ify, Tiffany, and Genevieve are noted as exceptional staff members. Ify led the Social Work Department with professionalism and was extremely helpful during relocation, quick to respond and always supportive. Tiffany provided outstanding communication and follow-through from start to finish. Genevieve, an RN, managed treatment and medication coordination with patience and attention to detail. The nursing and support staff were consistently kind, welcoming, and patient during visits. The visiting room is always clean and pleasant. Overall, Sierra Vista BHC is a well-run facility with an excellent, compassionate team that truly cares about its patients. The facility is highly recommended.
They claim the facility is not a good place and that staff abused them, with almost three years of abuse reported. They report HIPAA violations and that their Uncle went missing, with no information or location provided to the family. They describe the staff as not professional, prone to lying, and say the office staff are outdated and too comfortable. They allege nurses abused patients, witnessed the elderly being hit, and that the reviewer was abused; they claim nurses recorded the abuse on cell phones and shared the recordings, with insinuations of gang tattoos and possible murder, and found staff rude and unhelpful. They characterize the facility as very inconsistent and staffed by incompetent personnel who ignore procedures and safety during emergencies, calling for an audit. They state management is poor and that the administrator marks the beginning of a downward spiral.Sierra Vista Behavioral Health Center in Highland, California is best suited for families that prioritize a clearly organized clinical team and personal attention from social work and nursing staff, and who can tolerate an older building that is maintained and functional. The strongest positives come from a compassionate, well-structured care approach: Ify leads the Social Work Department with responsiveness and professionalism; Tiffany serves as a reliable, communicative point of contact; Genevieve, the RN, coordinates treatment and medications with patience and accuracy. The nursing and support staff, including RN team members, are described as welcoming, kind, and patient in day-to-day interactions. The facility itself is older, but reports indicate it is kept clean and the visiting room remains pleasant, suggesting attention to comfort in practical terms.
Nevertheless, this community will prompt strong hesitation for families who require ironclad safety, transparency, and accountability. The most troubling threads in the feedback are allegations of abuse by staff, with multiple notes about physical harm and cover-ups, as well as claims that information requests and HIPAA-related communications are mishandled. There are persistent concerns about management competence, inconsistent procedures, and a pattern of information gaps, most notably around patient location or discharge after family inquiries. The upshot is that safeguarding and trustworthy governance sit as the pivotal fault lines behind the overall impression of Sierra Vista BHC.
In weighing the pros against the main cons, the favorable elements, dedicated social work leadership, proactive communication from certain staff, careful medication coordination, and generally courteous frontline nurses, do offer meaningful value in daily care and transition support. These strengths can translate into smoother relocations, clearer treatment plans, and steadier interpersonal contact with care teams. Yet those advantages are substantially undermined by the depth and breadth of the negative allegations and operational gaps. When families confront the possibility of abuse, unreliability in information sharing, and a missing loved one with years of ambiguity, the positive care experiences at the bedside become insufficient to standardize trust and ongoing safety.
The core decision becomes a risk assessment. If a family can secure enforceable safeguards, direct, consistent access to the treating physicians; transparent incident reporting; a documented, auditable chain of custody for patient information; and active involvement by a patient-rights advocate or external oversight, the positive clinical attentiveness may still justify a trial period. However, without rigorous governance and a verifiable track record of safe, accountable operations, the favorable day-to-day interactions risk becoming overshadowed by systemic concerns. Prospective residents should insist on concrete assurances: recent quality metrics, staff training records, adherence to care plans, and a clear protocol for resolving complaints.
For families deciding where to place a loved one, Sierra Vista BHC should be evaluated against practical alternatives with stronger track records in safety, transparency, and consistent management. Consider facilities with verifiable incident reporting, open doctor access, and clearly communicated discharge or transfer procedures. If pursuing Sierra Vista, enter with a concrete oversight plan: request regular, scheduled clinical rounds that include a family liaison; demand access to a patient advocate; insist on up-to-date, shareable care plans and medication records; and establish a formal escalation path for any concern. Realistically, the presence of capable, compassionate staff does not fully compensate for the severity of the reported governance and safety issues, so escalation in oversight and careful monitoring are non-negotiable.
In sum, Sierra Vista Behavioral Health Center is not a universal fit. It serves well when clinical leadership is respected, communication channels are reliably open, and safety protections are actively enhanced through oversight. For families unwilling to gamble on inconsistent governance, for those who cannot endure ambiguous information flows, or for anyone with heightened safety concerns, alternatives with transparent accountability will be the prudent choice. The decision hinges on the ability to demand and sustain rigorous oversight while leveraging the evident strengths of the care team.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ontario International (23 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sierra Vista Behavioral Health Center, located in Highland, CA, is a skilled nursing facility that provides exceptional care for seniors. The community offers a wide range of amenities to ensure the comfort and convenience of its residents. Each room is fully furnished and includes cable or satellite TV, a telephone, and access to Wi-Fi/high-speed internet.
Residents can enjoy delicious meals in the dining room, with special dietary restrictions taken into consideration. Housekeeping services are provided to maintain a clean and tidy living environment. The community also features outdoor spaces and gardens where residents can relax and enjoy the fresh air.
The dedicated staff at Sierra Vista Behavioral Health Center provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to ensure residents receive their prescribed medications on time. In addition, the community offers coordination with healthcare providers and transportation arrangements for medical appointments.
To promote mental wellness, Sierra Vista Behavioral Health Center provides a mental wellness program designed to support the emotional well-being of residents. Scheduled daily activities offer opportunities for social interaction and engagement.
The convenient location of Sierra Vista Behavioral Health Center allows easy access to various nearby amenities. There are several cafes, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals in close proximity to the community.
Overall, Sierra Vista Behavioral Health Center offers a comfortable and supportive environment for seniors requiring skilled nursing care. With its range of amenities, care services, dining options, activities program, and convenient location near essential amenities in Highland, CA., it strives to provide top-quality care for all residents.
Sierra Vista Behavioral Health Center is located at 3455 East Highland Avenue, Highland, CA 92346 in San Bernardino County, California
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