718 Bartlett Avenue, Hayward, CA 94541
For more information about senior living options: (844) 490-3973
The St. Francis facility and staff are amazing. The facility is bright, clean, and properly staffed. The staffing-to-resident ratio seems great, with always someone available to help. Meals are complete and offer a good variety. The staff stay engaged with patients and facilitate group activities. Cynthia, the case manager, is supportive and responsive. Dominic, the physical therapist, is friendly, understanding, and patient. The nurses provide attentive, around-the-clock care. The new ownership and management have turned it into a fantastic healthcare facility. The smaller size creates a family feel and strong staff relationships.
A reviewer states that the staff did not give medications on time. A reviewer notes nurses checked on the patient only once a day and did not administer medications during visits. A reviewer reports the patient was left alone in his room for extended periods. A reviewer says rehabilitation services were grossly inadequate, with only about 10 minutes of physical therapy per day. A reviewer felt the facility resembled hospice care more than a rehabilitation center. A reviewer describes being left waiting for an ambulance for five hours after a fall. A reviewer claims staff yelled at the elderly and ignored them, despite smiling in their faces.St. Francis in Hayward elicits a broad spectrum of experiences from families and residents, ranging from high praise for welcoming staff and a clean, well-run environment to pointed concerns about care gaps and communication. Several reviewers describe a facility that is easy to navigate and physically pleasant: a large parking area behind the building, bright and clean entryways, spotless rooms, and a staff?resident ratio that feels attentive and responsive. The everyday rhythm at the center appears to revolve around robust engagement with residents, including regular group activities such as bingo, karaoke, and movie watching, which many families note helps keep patients connected and socially engaged. The presence of a proactive team - cited repeatedly by families - gives the impression of a facility that prioritizes interaction, rather than leaving patients to stagnate in bed.
A number of reviews highlight specific individuals who have left a lasting impression in a positive way. Cynthia, the case manager, is repeatedly praised for being supportive and quick to respond to questions, helping families navigate the care process during a stressful time. Dominic, the physical therapist, is described as patient, friendly, and understanding, with a demeanor that reassures both patients and families as they work toward regaining baseline function. Nurses, too, receive consistent acknowledgment for around-the-clock attention and for the sense that staff are continually monitoring residents and responding to falls with prompt follow-up calls. Several reviews emphasize the facility's ability to adapt to dietary needs, noting that gluten- and lactose-free options are accommodated with care.
Yet the experiences are not uniformly positive. One review, dated 2025, describes a troubling early encounter with a resident who is a veteran: the father reports that staff seem "young" and "incapable," medications are not given on time, the staff feel unfriendly or like the resident is an inconvenience, and the care plan appears to stall when difficulties arise. The reviewer laments a perception of routine neglect and questions the facility's claimed five-star rating, urging families to beware. This critique starkly contrasts with the more favorable impressions elsewhere and underscores the variability in day-to-day care and staff demeanor across shifts and departments.
Other voices offer more pointed criticisms about care quality and rehabilitation services. A formal letter from a family member of a brother who stayed for rehabilitation describes a crowded room with limited privacy, infrequent nurse checks, and a lack of observed medication administration. The rehabilitation program itself is depicted as severely insufficient - only about 10 minutes of physical therapy per day, followed by returning the patient to bed - which the reviewer argues is incompatible with true rehabilitation goals. The family characterizes the setting as more hospice-like than a place focused on recovery, and they call for greater transparency and accountability in how care is delivered.
Despite these negative notes, there are many positive endorsements that reinforce the facility's strengths. Several reviewers describe a consistently friendly and attentive staff, a clean facility, and dependable food service. One reader notes that the care team is able to accommodate nonstandard dietary requirements, and others point to staff like Nurse Em as a standout source of help and compassion. The sense that "someone is always available" and that the staff form meaningful, personal connections with residents recurs across multiple reviews, contributing to a feeling that St. Francis can be a warm and reassuring environment for families navigating difficult health journeys.
There are also testimonials focused on management and organizational improvements. A number of posts credit ownership and leadership changes with elevating the quality of care. One reviewer mentions that the new ownership and management have transformed the facility into a "fantastic healthcare facility," emphasizing that staff dedication and a proactive approach to producing productive stays leave a positive impression. There are even comparisons to related facilities in the same network, suggesting consistency in quality when the Hayward location is run by the same company that operates a Windsor facility, reinforcing a perception of a shared standard of care and resources.
The collection of reviews also features stark contrasts in recent and historical performance. Earlier notes from 2021 reflect a period where phone communication and responsiveness were described as problematic, with long hold times and missed calls. However, some reviewers recount improvements after those initial frustrations, praising the clinical liaison team for addressing feedback and noting better coordination, enhanced safety measures, and renewed confidence in the facility's ability to manage high-risk situations. Still, those improvements are not uniformly experienced, and other reviewers close the circle with severe cautions about care gaps and mismanagement, indicating that the facility's performance can swing substantially over time.
Taken as a whole, the stories about St. Francis reveal a nuanced picture: a facility that can be a source of excellent, compassionate care and robust patient engagement, led by responsive managers and a team of dedicated professionals, yet one that has also faced serious criticisms around medication administration, nursing oversight, and rehabilitation intensity. For families considering St. Francis, the most important takeaway may be to engage directly with the care team and administration, ask detailed questions about daily routines, medication schedules, rehabilitation plans, and infection control practices, and seek out current, on-the-ground experiences from residents and visiting family members. The facility clearly holds warmth, attentiveness, and a strong commitment to person-centered care in many situations, even as it must address and improve the gaps some residents and families have highlighted.
62 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Metropolitan Oakland International (7 miles away) San Francisco International (14 miles away) San Jose International (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.St Francis Extended Care in Hayward, CA is a premier assisted living community that offers a wide range of amenities and care services to its residents. The community is known for its excellent facilities and dedicated staff who provide personalized care and support to each individual.
Residents at St Francis Extended Care can enjoy a variety of amenities designed to enhance their quality of life. These include a beauty salon where residents can pamper themselves, cable or satellite TV for entertainment, and a fully furnished living space for comfort and convenience. The community also has a computer center, gaming room, small library, and fitness room for recreational activities. Outdoor spaces such as gardens provide opportunities for relaxation and socialization.
The dining experience at St Francis Extended Care is exceptional with restaurant-style dining offered in the community's dining room. Special dietary restrictions are taken into account to ensure that all residents receive nutritious meals tailored to their needs. Meal preparation and service are provided by the staff.
Care services at St Francis Extended Care are comprehensive and cater to the specific needs of each resident. A 24-hour call system ensures that help is readily available whenever needed, while 24-hour supervision ensures the safety of every resident. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained caregivers. Medication management is also available to ensure that residents receive their medications on time.
The community also focuses on mental wellness with a dedicated program aimed at promoting emotional well-being among residents. Transportation arrangements are made both for non-medical purposes and specifically for doctors' appointments.
Residents at St Francis Extended Care can engage in various activities planned by the community such as fitness programs, resident-run activities, scheduled daily activities, and even planned day trips. Additional amenities nearby include cafes, parks, pharmacies, restaurants, transportation options, places of worship, and hospitals.
Overall, St Francis Extended Care provides an enriching lifestyle for its residents with top-notch amenities and care services in a warm and welcoming environment.
St Francis Extended Care is located at 718 Bartlett Avenue, Hayward, CA 94541 in Alameda County, California
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Understanding Home Health Care: A Comprehensive Guide
Home health care has become essential for supporting independence among the aging population, offering diverse services such as skilled nursing and rehabilitation in familiar environments, while also incorporating technology for personalized care. Despite its benefits, including improved recovery rates and emotional well-being, challenges like safety, staff availability, and insurance navigation must be managed for effective implementation.
Home Health Care Demystified: A Comprehensive Guide for Families and Caregivers
Home health care offers a range of clinical services provided in a patient's home, including nursing and therapy, tailored to individual needs, particularly for aging seniors with chronic conditions. This approach enhances patient independence, promotes better disease management, and utilizes technology for real-time monitoring while fostering collaboration among healthcare providers and family members.
Seniors and Modern Transportation: Exploring Uber, Lyft, and Other Ride-Hailing Options
Seniors benefit from ride-hailing services like Uber and Lyft, which provide convenient and accessible transportation options that promote independence and social engagement, while addressing mobility challenges. These platforms have adapted to meet senior needs with user-friendly features and safety measures, although costs can be a concern; community programs may help subsidize rides for older adults.
