Driftwood Healthcare Center - Hayward
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19700 Hesperian Boulevard, Hayward, CA 94541
For more information about senior living options: (844) 490-3973
The facility was very clean. MJ RN was really nice. Dianna RN was praised for taking time to fill out important information. Richie was very nice and accommodated all requests. There are a few good nurses. The tour staff treated the visitor with respect. The reviewer thanked the staff for taking care of their mom.
Staff allegedly blocked the toilet with paper towels and gave no care after eye surgery, with doctors' instructions removed and linens left unchanged. The facility is described as an absolute monster and undeserving of any star. Nurses are alleged to neglect patients, leading to hospitalization for a family member. During a two-week stay, the reviewer says months of recovery were ruined and two bed sores developed requiring surgery. Staff allegedly left a patient in bed to worsen and had to involve a registry nurse to arrange hospital transfer. Dietary restrictions were ignored when pork was served despite Jewish dietary needs. A brother died under the facility's care due to neglect and untrained staff, with poor communication. The social worker is described as unprofessional and advised finding other facilities online. Understaffing led to rude, discriminatory treatment toward staff; a registry worker felt disrespected.A troubling pattern emerges from a collection of reviews about Driftwood Healthcare, portraying a facility where patient safety, dignity, and reliable care are repeatedly called into question. Across several accounts, residents and their families describe neglect, inconsistent staffing, poor communication, and a sense that administrative processes and housekeeping duties take priority over actual patient needs. The concerns are not uniform - there are occasional mentions of clean facilities, polite staff, and even moments of respectable service - but the weight of the anecdotes centers on serious lapses in care that left families frightened, frustrated, and feeling unable to trust the care being provided.
One review points to a formal, external action taken four months ago, noting that Adult Protective Services issued a bad-conduct report related to the facility. While the specifics aren't elaborated in detail, the mention itself signals that concerns about compliance and safety have drawn attention from authorities. Other accounts corroborate a perception that there is insufficient oversight or accountability, with families feeling that the most fundamental expectations of care - attention after surgery, timely assistance, and adherence to doctors' orders - are not being met. In one particularly vivid account, a patient who had cancer surgery on their right eye reports that no one followed doctors' instructions, a paper with those instructions was removed from the room, and no one showed up to change linens, all contributing to a sense of neglect and a belief that the environment is unsafe for vulnerable individuals. A specific staff member - Tiffany - is singled out by the reviewer, adding a layer of personal grievance to the broader concerns about care standards.
In another thread, the discussion shifts from patient care to workplace conditions for staff, highlighting how the facility handles scheduling. A reviewer describes frequent shift cancellations that negatively impact people who rely on those shifts for their livelihood. The explanation given - prioritization of staff due to low census - seems to excuse instability, yet the reviewer argues that posted shifts should be finalized well in advance. This tension between operational realities and predictable scheduling creates a backdrop of unease: if staffing is volatile for employees, how can patients and families be confident in consistent, reliable care?
The negativity intensifies in several reviews that recount direct neglect of loved ones. A reviewer labels the place "horrible" and claims their mother's condition was neglected, ultimately resulting in the mother needing hospital care due to that neglect. The nurses are described as uncaring, with warnings to others not to send loved ones there. In another case, a two-week stay allegedly wrecked months of recovery after plastic surgery and caused two bedsores requiring additional surgeries after discharge. The reviewer claims nurses and aides failed to respond promptly, leaving the patient in bed and at greater risk, and even reports a dietary issue - being served pork despite indicating a Jewish dietary restriction. While not every staff member is painted with the same brush - and a few reviewers acknowledge that some nurses and CNAs do good work - the overarching sentiment is that patient well-being was sacrificed for insufficient staffing or attention.
The most devastating entries recount the death or grave illness of loved ones under Driftwood's care. A reviewer describes a brother who died after what they characterized as neglect and inadequate care, including missed communication, lack of timely responses, and undisclosed health problems (notably stage 4 ulcers) that progressed during a Covid-era stay. The reviewer contends that the facility's inadequacies were masked by geographic distance and remote observation, urging others to file complaints with the Ombudsman or the Better Business Bureau. Another account details similar failures in medical oversight and responsiveness: a cousin requiring ventilator support and antibiotics, with inconsistent access to the MD and delays in necessary documentation. Even when the facility is described as clean and certain staff members (e.g., a named RN) are praised, the prevailing tone remains one of frustration with systemic gaps that can have life-or-death consequences.
Staff experiences at the facility deepen the sense of an ecosystem where professional norms are breached. A registry worker reports feeling disrespected and discriminated against, calling the environment unprofessional and expressing that, had it been possible, they would have given zero stars. This insider perspective reinforces the public-facing criticisms by illustrating how the facility's culture may undermine even those who are supposed to help care for patients. The sense is that under-staffing, inconsistent management, and insufficient respect for both patients and the broader care team combine to erode confidence in Driftwood's ability to provide safe, humane care.
There are still a few positive threads amid the negative, offering a reminder that experiences at Driftwood are not monolithic. A reviewer who toured the facility ahead of a potential admission described respectful treatment and clean facilities, and another reviewer credited a staff member named Richie with accommodating needs during a visit. A separate note thanks the care team for helping a mother, claiming Driftwood could be a good place for someone seeking a better living situation. Yet even these positive glimpses sit alongside warnings and cautions from other families, particularly around issues of patient safety, communication barriers for those who cannot speak for themselves, and the troubling pattern of missing belongings (a $40 blanket reportedly disappearing) and unattended alarms.
Taken together, the reviews form a mosaic of experiences that range from acceptable to alarming, with the most vehement accounts centering on neglect, miscommunication, and unsafe conditions. The repeated themes - bedsores and other preventable injuries, delayed or missing medical follow-up, dietary violations, inconsistent staffing, poor responsiveness to family members' inquiries, and allegations of improper handling of patients' belongings - suggest serious gaps in both clinical care and day-to-day operations. For families considering Driftwood or seeking recourse after negative experiences, the narratives advocate for formal channels like state ombudsman offices and the BBB to pursue investigations and improvements.
If you or a loved one is in a situation that feels unsafe or unresponsive, these reviews highlight the importance of documenting concerns, seeking third-party advocacy, and engaging formal complaint processes. While some individuals report positive interactions or improvements with certain staff members, the weight of the collective accounts signals a need for Driftwood to address fundamental care standards, communication protocols, staff training, and patient safety practices to restore trust and ensure that residents receive the dignified, attentive care they deserve.
88 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Metropolitan Oakland International (7 miles away) San Francisco International (14 miles away) San Jose International (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Driftwood Healthcare Center in Hayward, CA is an assisted living community that provides a comfortable and caring environment for seniors. The center offers a range of amenities to enhance the quality of life for residents.
For convenience and comfort, Driftwood Healthcare Center provides fully furnished apartments with private bathrooms. Residents have access to cable or satellite TV and Wi-Fi/high-speed internet. Housekeeping services are provided to ensure a clean and well-maintained living space.
Meals at Driftwood Healthcare Center are served in a restaurant-style dining room, where residents can enjoy delicious and nutritious meals prepared by professional chefs. Special dietary restrictions, such as diabetes diets, are accommodated.
The community offers various activities to promote mental and physical well-being. Residents can participate in fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are available to assist with any additional needs or requests.
Medical care is also readily accessible at Driftwood Healthcare Center. The community has 24-hour supervision and a 24-hour call system for emergencies. Assistance with activities of daily living is provided, including bathing, dressing, and transfers. Medication management ensures that residents receive their medications on time.
Transportation arrangements are made for non-medical purposes as well as transportation to doctors' appointments. Community-operated transportation is available for residents' convenience.
Driftwood Healthcare Center is situated in an ideal location close to amenities such as cafes, parks, pharmacies, restaurants, places of worship, and hospitals. This allows residents easy access to various services and recreational opportunities in the surrounding area.
Overall, Driftwood Healthcare Center strives to offer exceptional care services while promoting independence and fostering a sense of community among its residents.
This area of Hayward, California offers a convenient and diverse range of amenities for those considering senior living. With multiple pharmacies such as Walgreens and CVS nearby, accessing necessary medications and healthcare supplies is easily accessible. In terms of dining options, there are familiar choices like McDonald's and In-N-Out Burger, as well as healthier options like Chipotle Mexican Grill and Top Hatters Kitchen & Bar. Additionally, the proximity to hospitals like Kaiser Permanente Post-Acute Care Center and Eden Medical Center ensures quick access to medical facilities if needed. For recreation, residents can enjoy parks like Lake Chabot Regional Park and Castro Valley Park, providing opportunities for outdoor activities and relaxation. Places of worship such as Bethel Presbyterian Church Of San Leandro offer spiritual support within the community. The presence of transportation hubs like the Castro Valley BART Station and Oakland International Airport make traveling easy for seniors looking to explore beyond the local area. Overall, this neighborhood in Hayward provides a balanced mix of services and conveniences suitable for those seeking a comfortable and practical living environment in their golden years.
Driftwood Healthcare Center - Hayward is located at 19700 Hesperian Boulevard, Hayward, CA 94541 in Alameda County, California
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