El Encanto Healthcare & Rehabilitation

Pros

• The facility provides exemplary support and care from everyone.
• The facility is consistently clean.
• There are many activities for the residents.
• The staff make residents feel cared for and respected.
• The physical and occupational therapists are amazing.
• The nursing and CNA staff help residents recover swiftly and with gratitude.
• Alma and Noelia are praised for their attentive care.
• The team cares deeply for patients and maintains a great environment.
• The staff keep patients clean, on schedule with medications, and keep families informed.
• The facility feels like a family and is a blessing to families.

Cons

• The nurses are rude and don't care about the patients.
• The CNA was nasty and rude and should not be working with vulnerable people.
• Nurses take very long to attend to patients when they are needed.
• A nurse yelled "eres latoso" at a patient, meaning he was annoying.
• The staff were rude and indifferent; irresponsible and neglectful.
• They are short-staffed, causing delays in care.
• They will try to send patients needing intensive monitoring with a BLS unit.
• Calls to the facility were put on hold and transferred to a machine when information was sought.

Review

El Encanto, as reflected by a broad mix of patient and family experiences, comes across in reviews as a facility with many strong points and a few persistent challenges. Across the board, people describe El Encanto as a place that can feel like a lifeline during difficult times - whether a loved one is rehabilitating after surgery, navigating a terminal illness, or needing long-term care. Many praise the clean, well-kept environment and the sense that staff members truly care. Yet several accounts also flag concerns about staffing levels, communication, and inconsistent bedside manner, painting a fuller picture of a facility that can be exceptional in some situations and imperfect in others.

Several families recount moments when the care felt truly exemplary. One reviewer, whose mother spent her final weeks there, highlights that the facility provided "exemplary support and care," with a consistently clean setting and a robust schedule of activities that kept residents engaged. For this family, El Encanto proved to be a critical support system during a very challenging time, described as a life saver for the family. The emphasis in these accounts is not just medical care but also the atmosphere - calm, organized, and attentive to the emotional needs of residents and their loved ones.

Rehabilitation experiences stand out as particularly positive for many residents. A patient who underwent a below-the-knee amputation after an initial hospital stay describes his 7-week rehabilitation journey as markedly successful. He credits the level of care he received across physical and occupational therapy, naming specific therapists (Wednesday and Steven) and praising the nursing staff (Marie, Stone, David, Veronica, Austin) and CNAs (Marissa, Lawanda, and others) for their roles in his rapid recovery. Alma and Noelia are singled out for special appreciation, with the implication that their care made a meaningful difference. On the strength of such firsthand accounts, this reviewer would happily recommend El Encanto to anyone needing rehabilitation care.

Caregiving is not uniformly described as flawless, however. One reviewer recounts a different father-in-law's experience in rehabilitation, where a CNA was perceived as nasty and rude, prompting the family to raise the issue with a nurse. This counterpoint serves as a reminder that bedside interactions can color overall impressions, even when other aspects of care - like cleanliness or clinical outcomes - are solid. It also underscores the importance of responsive and respectful communication when concerns arise, something that appears to vary across shifts and staff members.

Several testimonials emphasize compassion, attentiveness, and reliable coordination of care. In one account, staff are described as genuinely caring, consistently handling medications on schedule, keeping the patient clean and comfortable, and maintaining open lines of communication with family members. The sense of compassion extends beyond the clinical tasks to include encouragement, emotional support, and a feeling that the team is working together for the patient's well-being. These narratives often describe a culture where families feel involved and informed, which can be a powerful factor in overall satisfaction.

Longer-term residents also appear to benefit from a strong sense of family within the staff. A person living in the ICFDD (intermediate care for developmentally disabled) section for 29 years is portrayed as receiving exemplary care and abundant love from the staff, with the staff described as a true family. A specific staff member, Carlo, is called out for patience and caring toward another family member, reinforcing the impression that stable, nurturing relationships with staff can make a substantial difference in quality of life for residents who rely on ongoing assistance.

Communication gaps surface in other stories, illustrating systemic challenges that families sometimes experience. One reviewer notes a negative moment in 2018 when a mom was transferred there and could not obtain information quickly because calls were put on hold or redirected to voicemail. In another case, a life partner with a terminal illness was described as receiving inattentive care and being kept heavily medicated - perhaps intended for comfort, but leaving loved ones unable to communicate with him toward the end of life. These anecdotes highlight that even when care is otherwise competent, the flow of information and the management of comfort measures can become points of frustration.

The reviews also include accounts of concern about staffing pressures and how they translate to day-to-day care. Some families report nurses taking longer than expected to attend to patients when they are needed, and there are mentions of short-staffing affecting responsiveness. In at least one instance, a nurse's disrespectful language toward a patient was reported, which understandably shook the family and underscored the impact of caregiver attitudes on the resident experience. A separate account describes a clinician giving incorrect information under pressure to move patients through the facility, emphasising the risk of miscommunication in a busy environment such as a SNF.

Despite the varied experiences, there is a strong, recurring thread of appreciation for the facility's ambiance and its small-town-like sense of community. Several reviews praise El Encanto's cleanliness and inviting atmosphere, with mentions of festive touches such as decorations and even a Santa delivering presents to residents during the holidays. A sister who has been there for seven months expresses consistent happiness, underscoring that for some residents and families the location feels like the best possible fit - worth the longer drive for visits because of the positive, uplifting environment it provides to a loved one.

Taken together, these testimonials paint a nuanced portrait of El Encanto. The facility clearly has many strengths: a clean and comfortable setting, capable rehabilitation teams, and a culture of compassion that can feel like family to residents and their families. At the same time, the reviews acknowledge real challenges - staffing pressures, inconsistent bedside manners among some caregivers, and communication gaps that can leave families feeling uncertain. For families considering El Encanto, the overarching takeaway is a balance: the facility can deliver extraordinary, life-affirming care and a supportive environment, but ongoing advocacy, clear communication, and attention to staffing and training are important to ensure every resident receives consistently excellent care.

This part of City of Industry, California offers a variety of amenities and services that cater to the needs of seniors. With multiple pharmacies, hospitals, and physicians offices in close proximity, residents have access to quality healthcare facilities. Additionally, there are several restaurants and cafes nearby for convenient dining options. The area also boasts several parks, providing opportunities for outdoor recreation and relaxation. Public transportation options such as Metro stations and bus stops are easily accessible for those who rely on public transit. Places of worship are also located within a reasonable distance for those seeking spiritual fulfillment. Overall, this area provides a well-rounded environment with essential services and recreational opportunities for senior living.

Restaurants

• Master Fresh Donuts (0.6 miles)
• Thirsty Cow Korean BBQ (3 miles)
• Banana Bay Restaurant (4 miles)
• In-N-Out Burger (5.9 miles)
• In-N-Out Burger (6.5 miles)
• McDonald's (7.2 miles)
• Chick-Fil-A (7.4 miles)

Pharmacies

• SNP Work (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (4.1 miles)
• CVS Pharmacy (4.6 miles)
• CVS Pharmacy (4.7 miles)

Theaters

• AMC Puente Hills 20 (2.9 miles)
• 0206 Amc Bar Santa Ani (9.3 miles)

Hospitals

• Kaiser Permanente Baldwin Park Medical Center (3.3 miles)
• Kindred Hospital San Gabriel Valley (5.3 miles)
• Ahmc Whittier Hospital Medical Center (5.4 miles)
• Rowland Convalescent Hospital (5.7 miles)
• Hope (7.5 miles)
• City Of Hope (7.5 miles)
• Beverly Hospital (7.8 miles)

Cafes

• Panera Bread (3.8 miles)
• Porto's Bakery & Cafe (3.9 miles)
• Tiger Sugar (4.1 miles)
• Flo's Coffee Shop (5.5 miles)
• Starbucks (5.8 miles)
• Starbucks (5.8 miles)
• Starbucks (5.9 miles)

Parks

• Creekside Park (4.9 miles)
• Michigan Park (5.1 miles)
• La Bonita Park (5.8 miles)
• Rosemead Park (7.3 miles)
• Live Oak Park (7.4 miles)
• Rivera Park (8.6 miles)
• Craig Regional Park (9 miles)

Physicians

• St Jude's Heritage Medical Center (7.1 miles)
• Kaiser Permanente Diamond Bar Medical Offices (7.6 miles)
• Doheny Eye Center (8.7 miles)
• Healthcare Partners Medical Group (8.8 miles)
• St Jude Medical Center (9 miles)
• Santa Anita Medical Plaza (9.1 miles)

Transportation

• Metro - Monrovia Station (8.1 miles)
• Metro La Mirada & Alondra Bus Stop (9.3 miles)

Places of Worship

• Calvary Chapel Golden Springs (8.2 miles)
• Arcadia Chinese Baptist Church (8.5 miles)
• Real Life (9.3 miles)