Fidelity Health Care
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11210 Lower Azusa Road, El Monte, CA 91731
For more information about senior living options: (844) 490-3973
The facility has some good PTs and RNs and supervisors. One physical therapist named Carlos is very good with the patients. The nursing staff are very caring and helpful to the residents. Auggie V. arranged the transfer from hospital to Fidelity Healthcare and is praised for helping with medical needs. The administrator is accommodating to residents' needs. The facility is recommended for families in need of nursing home care and is well maintained. The CNAs are skilled and work hard to assist residents with toileting, bathing, dressing, and feeding during mealtimes. The management and staff treat patients with dignity and compassion. The mom has been a resident for almost five years and the staff have been exceptional to her personal and medical care. Alex the administrator is caring and helpful to families.
The reviewer claims staff physically assaulted their father, restrained him, and dehumanized him by making him feel like he was from another planet. There are allegations that clients who need diapers do not wear them and feces are found on the floors. The reviewer indicates plans to contact the ombudsman about the facility. The reviewer describes the food as bland and insufficient, and says the overall care is very poor and would not be recommended. It is noted that CNAs pay more attention to patients than the charge nurses and that staff ignore the patient. The reviewer observed two nurses with the worst attitude, including one who yelled at them, contributing to a very low rating. The EMT criticizes RN Rhea for refusing to accept a transfer of care during a break, raising concerns about patient care quality when there is no one overseeing daily operations.The collection of reviews about Fidelity Healthcare paints a story of a facility that provokes very strong and often opposing reactions. On one end are heartfelt testimonies of compassionate care, smooth transitions from hospital to facility, and deeply appreciative families. On the other, there are stark allegations of abuse, neglect, and mismanagement. Taken together, the accounts suggest that experiences at Fidelity vary dramatically from resident to resident and family to family, with some praising specific staff members and programs while others report troubling patterns that demand attention.
Several reviewers highlighted dedicated individuals and teams who made a meaningful difference in residents' lives. Notably, a physical therapist named Carlos was singled out for his effectiveness with patients. Auggie V. appears repeatedly as a linchpin in coordinating care and facilitating admissions or transfers, with families thanking him for helping move loved ones from hospital settings into Fidelity and arranging additional accommodations, like extra physical therapy. Alex, described as the administrator, is praised for being caring and helpful, with several reviewers crediting him for a responsive, supportive leadership presence. The nursing and CNA staff are also recognized in positive terms by many reviewers who describe them as caring, skilled, and hardworking, especially for aiding with toileting, bathing, dressing, and feeding during meals. The occupational therapy team and the broader administrative and activity staff receive commendations as well, with specific mentions of Ernie, Tao, and the activity staff for their good work.
Other reviews emphasize the continuity of positive experiences over time. One reviewer who has had a family member at Fidelity for almost five years reports exceptional care from the entire staff, noting there has been "no rash, no neglect" and expressing gratitude for the ongoing support. This sentiment is echoed by families who describe the facility as well-maintained, with staff who consistently treat residents with dignity and compassion. Even when some aspects of the environment are described as noisy or not as quiet as a funeral home, the overall tone remains one of appreciation for the level of care and the positive relationships built with staff.
However, a substantial portion of the feedback is deeply negative and urgent. One reviewer declared the place "horrible" and claimed physical abuse, alleging that a staff member named Gerardo would strike a resident while others restrained him, and that the resident was subjected to disturbing manipulation. The call to involve an ombudsman underscores the severity of those concerns and the perceived need for independent oversight. This accusation stands in stark contrast to the many positive memories and underscores the risk of severe harm that some families fear could occur within the same facility.
There are other less dramatic but still troubling criticisms that appear across multiple reviews. Some families recount experiences of poor communication and perceived neglect, including reports that the food lacks flavor and is insufficient to satisfy hunger. One reviewer claimed that CNAs paid more attention to the patient than the charge nurses, making it hard to communicate important concerns. There are also pointed frustrations about specific staff attitudes and behaviors: a report about two Chinese nurses described as having the worst attitude and an account of a nurse (Rhea, an RN) who allegedly refused to take a transfer-of-care report because she was on break, prompting concerns about what would happen in an emergency if staff are unavailable. These comments collectively suggest frustrations with responsiveness, communication, and the consistency of compassionate care, even as the same facility is capable of delivering high-quality, attentive service in other cases.
Another recurring theme is the balance between a lively, bustling facility and a quieter, more orderly environment. Reviewers note that Fidelity operates as a place of work for many people, which can translate into hallways that are active and conversations that are ongoing. For families seeking a serene atmosphere, this may be a contrast to what they expect, while others may view it as a normal byproduct of an active, engaged care setting. Overall, the content suggests that Fidelity is capable of both excellent, person-centered care and troubling lapses, depending on the individuals involved and the circumstances.
In sum, Fidelity Healthcare emerges as a facility with contradictory experiences: numerous accounts celebrate compassionate staff, effective care teams, and supportive leadership that families remember with gratitude and relief. At the same time, there are serious allegations of abuse, neglect, and poor communication that cannot be ignored and warrant scrutiny. The breadth of experiences indicates that outcomes may depend heavily on which caregivers are available, which programs are in operation, and how well the facility's administration and oversight mechanisms address safety, patient rights, and quality of care. Families considering Fidelity should weigh these diverse experiences, ask pointed questions, and seek current information about staffing, safety protocols, meal quality, and avenues for reporting concerns.
90 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Long Beach (Daugherty) (20 miles away) Burbank-Glendale-Pasadena (21 miles away) Ontario International (24 miles away) Los Angeles International (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Fidelity Health Care in El Monte, CA is an exceptional assisted living community offering a wide range of amenities and care services to ensure a comfortable and fulfilling lifestyle for its residents.
The community features a beauty salon, allowing residents to maintain their grooming and personal care needs conveniently on-site. Cable or satellite TV is available in each unit, providing entertainment options for residents. Community-operated transportation is provided, ensuring that residents can easily access nearby destinations and appointments. A computer center is available for residents to stay connected and engaged with technology.
Delicious meals are served in the dining room with restaurant-style dining, accommodating special dietary restrictions. Housekeeping services ensure that residents have a clean and tidy living environment at all times. Fully furnished apartments provide all the necessary comforts of home.
Residents can stay active and socialize by utilizing the fitness room or participating in gaming activities. The community also offers outdoor spaces where residents can relax and enjoy the beautiful surroundings. A small library provides reading materials for those who enjoy literature.
Additional amenities include move-in coordination assistance, private bathrooms, telephone services, non-medical transportation arrangements, wellness center access, and Wi-Fi/high-speed internet connectivity throughout the community.
Care services at Fidelity Health Care include 24-hour call system availability for emergencies, round-the-clock supervision to ensure resident safety, assistance with activities of daily living such as bathing and dressing, as well as transfers if needed. Medication management is provided to ensure that residents take their prescribed medications correctly. The mental wellness program focuses on supporting emotional well-being among residents.
Residents can also benefit from professionally prepared meals following diabetes-specific dietary guidelines. Transportation arrangements are made to facilitate visits to doctors' appointments when needed.
The community organizes various activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities to keep residents engaged and entertained throughout their stay.
Furthermore, Fidelity Health Care boasts a prime location near cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals to meet the various needs and preferences of residents.
Fidelity Health Care is located at 11210 Lower Azusa Road, El Monte, CA 91731 in Los Angeles County, California
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