Fidelity Health Care in El Monte, CA
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Information last verified:
11210 Lower Azusa Road, El Monte, CA 91731
For more information about senior living options: (844) 490-3973
The staff are excellent, professional, and kind. They have strong PT and RN staff with capable supervisors. There is a physical therapist who is very good with patients, named Carlos. The nursing staff are very caring and helpful to residents. CNAs are skilled and work hard to assist with toileting, bathing, dressing, and feeding. The administrator is accommodating to residents' needs. The Fidelity Healthcare staff are praised for taking care of the mother's health. The facility provides excellent service, with special praise for the occupational therapy and administration teams. Alex, the administrator, is very caring and helpful to families.
There is feces all over the floors. They would hit the reviewer’s father and hold him down. They made him believe he was from another planet. The reviewer planned to call the ombudsman on them. Rhea, the RN, refused to accept a transfer of care or sign over care because she was on break. The food was disgusting and not enough to satisfy. The CNAs paid more attention to the patient than the charge nurses, making it hard for the patient to get their point across. The reviewer would rate this facility zero stars and would not recommend it for care.Fidelity Health Care in El Monte is best suited for families seeking a rehabilitation-focused nursing option where a proactive administration and a capable therapy team can deliver hands-on care and practical outcomes. The community tends to work best for residents who need sturdy physical therapy and skilled nursing support, with families willing to engage with leadership and monitor day-to-day care. When staffing Aligns and the right clinicians are on duty, residents can progress on rehab plans and receive attentive, dignity-preserving treatment. This is not a quiet, hospital-like environment; it operates as a busy, responsive facility where hands-on engagement from therapists, nurses, and administrators can drive meaningful daily improvements.
Those who may want to consider alternatives are typically those prioritizing a consistently quiet atmosphere, flawless dining, and unwavering uniform quality across shifts. The community’s reputation is a study in extremes: several families report compassionate, effective care, while others describe neglect, abrupt staff interactions, or even alarming behavior allegations. The variability across shifts means prospective residents should not assume uniform experiences. For families with safety concerns or a need for highly reliable responsiveness, it is wise to compare other local options and pull current regulatory findings, ombudsman notes, and recent survey results to form a complete picture before committing.
Key strengths appear in the clinical arena when the right staff are on duty. The facility earns praise for competent physical therapy and attentive nursing support, with mentions of a standout physical therapist named Carlos and administrators who handle transfer logistics and family communication well. The CNA team is repeatedly described as hardworking, focused on toileting, bathing, and mealtime assistance, and the administration, including Alex, is repeatedly cited as caring and responsive. In practical terms, these strengths translate into steady rehab momentum and a day-to-day environment that can feel organized and purposeful for residents who thrive on structure and visible, hands-on care.
However, multiple accounts temper the otherwise positive impressions. There are troubling reports of aggression or coercive behaviors alleged by residents, as well as criticism of neglectful or slow responses to care needs. Food quality and quantity are commonly flagged as disappointing, sometimes leaving residents underfed or unsatisfied. Attitudinal frustrations surface in some staff interactions, and there are specific claims about mishandled transfer of care procedures. The noise and bustle of a busy facility are noted as a normal backdrop, which will be frustrating for residents who seek a tranquil, quiet setting. Taken together, these inconsistencies suggest a facility where excellent care can occur, but not at a guaranteed, across-the-board level.
From a decision-making perspective, Fidelity’s upside centers on a rehab- and care-forward model backed by engaged leadership. When staffing aligns, families can see measurable rehab gains and daily support that feels personal and practical. The caveat is that consistency is not guaranteed, and the breadth of experiences means due diligence is essential. Prospective occupants should schedule comprehensive tours, ask to meet multiple department leaders, and request observations across different shifts. Verifying incident logs, speaking with current residents or families, and drilling into meal service and safety practices will illuminate whether the current operation meets expectations. If those checks confirm steady, attentive operations, Fidelity can be a solid, outcome-driven choice.
Bottom line: Fidelity Health Care represents a pragmatic option for El Monte families who value hands-on rehabilitation, accessible administration, and a dedicated therapy and CNA cadre. It can deliver meaningful progress for residents who respond well to structured routines and direct caregiver engagement. The price of admission is vigilance: this is a place where positive experiences coexist with serious red flags, and where consistency varies by shift. Alternatives should be contemplated for those prioritizing an unequivocally safe, quiet, and uniformly high-quality environment. For families willing to perform thorough due diligence, set clear expectations, and demand regular updates, Fidelity can be a capable, patient-centered choice that supports recovery and daily living with practical, real-world impact.
90 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Long Beach (Daugherty) (20 miles away) Burbank-Glendale-Pasadena (21 miles away) Ontario International (24 miles away) Los Angeles International (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Fidelity Health Care in El Monte, CA is an exceptional assisted living community offering a wide range of amenities and care services to ensure a comfortable and fulfilling lifestyle for its residents.
The community features a beauty salon, allowing residents to maintain their grooming and personal care needs conveniently on-site. Cable or satellite TV is available in each unit, providing entertainment options for residents. Community-operated transportation is provided, ensuring that residents can easily access nearby destinations and appointments. A computer center is available for residents to stay connected and engaged with technology.
Delicious meals are served in the dining room with restaurant-style dining, accommodating special dietary restrictions. Housekeeping services ensure that residents have a clean and tidy living environment at all times. Fully furnished apartments provide all the necessary comforts of home.
Residents can stay active and socialize by utilizing the fitness room or participating in gaming activities. The community also offers outdoor spaces where residents can relax and enjoy the beautiful surroundings. A small library provides reading materials for those who enjoy literature.
Additional amenities include move-in coordination assistance, private bathrooms, telephone services, non-medical transportation arrangements, wellness center access, and Wi-Fi/high-speed internet connectivity throughout the community.
Care services at Fidelity Health Care include 24-hour call system availability for emergencies, round-the-clock supervision to ensure resident safety, assistance with activities of daily living such as bathing and dressing, as well as transfers if needed. Medication management is provided to ensure that residents take their prescribed medications correctly. The mental wellness program focuses on supporting emotional well-being among residents.
Residents can also benefit from professionally prepared meals following diabetes-specific dietary guidelines. Transportation arrangements are made to facilitate visits to doctors' appointments when needed.
The community organizes various activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities to keep residents engaged and entertained throughout their stay.
Furthermore, Fidelity Health Care boasts a prime location near cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals to meet the various needs and preferences of residents.
Fidelity Health Care is located at 11210 Lower Azusa Road, El Monte, CA 91731 in Los Angeles County, California
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