Eastland Subacute And Rehabilitation Center
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3825 Durfee Avenue, El Monte, CA 91732
For more information about senior living options: (844) 490-3973
The facility is great and clean, with wonderful and hardworking staff. Front desk receptionist Maria V. is consistently helpful, positive, and heartwarming. It offers a lot of services, including subacute trach care, physical and occupational therapy. Private rooms are available, which is a big plus. The front area looks great after recent updates, and the kitchen has a solid Grade A rating. Overall, it is described as a well-rounded care facility. During a transfer, the patient was aware of his surroundings and lively, indicating a positive condition at that time.
They describe a lack of professionalism and secrecy at the facility. They claim staff refused to disclose when Resident and Family Council Meetings are held. They describe the rooms as dirty and in need of painting and remodeling. They say the facility is understaffed and may lose patients' medications. They contend the staff are not friendly and that the facility is about money and lies regarding patients' well-being. They report an extremely rude supervisor who hung up on them. They allege a TB test was given to their mother without her consent. They recount their relative was neglected and left to die, with delays in hospital transfer. They claim the facility does not honor complaints.The collection of experiences shared about this facility presents a complex picture: a place that many praise for its visible upkeep, capable staff, and tangible services, while a chorus of voices raise serious concerns about transparency, staffing, safety, and how residents and their families are treated in moments of illness and distress. On one hand, reviewers describe a clean, well-maintained environment with a capable array of services. They highlight subacute tracheostomy care, physical and occupational therapy, and the availability of private rooms as notable positives. The front area has recently been updated, and the kitchen reportedly holds a Grade A rating, contributing to an overall impression of a well-rounded care facility when things are going smoothly. A few staff members are singled out for their professionalism and warmth, with Maria V. at the front desk earning repeated praise for being "helpful, positive and heartwarming," an impression that ripples through the sentiment about the facility's day-to-day atmosphere.
Yet beneath these positive notes lies a persistent thread of frustration and alarm about governance, access to information, and the consistency of care. Several reviewers raise questions about transparency and accountability, especially around Resident and Family Councils, which are described as a requirement. In several anecdotes, the calendar for council meetings is hard to obtain, with one account detailing a failure to provide a calendar and even a reluctance to disclose a last name when a point of contact was sought. The implication is that critical governance mechanisms may not be as open or as accessible as families expect, raising concerns about how concerns and feedback are channeled and addressed.
The physical condition of the facility also comes under scrutiny. While the entry and common areas may glitter, specific reviews insist that interior rooms lag behind in maintenance: walls and cabinets described as dirty and in need of painting, and beds deemed outdated or in need of replacement. In short, there is a sense that some parts of the facility do not reflect the level of care and professionalism that the public-facing areas do. This tension between a polished exterior and encroaching maintenance issues creates a mixed impression and fuels a belief among some families that the facility may be prioritizing aesthetics over substantive improvements in patient living conditions and comfort.
Interwoven with questions of appearance are sharply negative experiences tied to perceived neglect, disrespect, or dishonesty in patient care. One particularly strong account describes a great-aunt who is "placed here to die," with claims that staff are not friendly, that they lie about the well-being of patients, and that the facility is driven by money rather than patient welfare. The reviewer alleges the staff are unhelpful and that calls are met with long holds or dismissal. The explicit warning - not to rely on physical therapy or other services - is a stark contrast to the more favorable service descriptions found elsewhere in the same corpus of notes.
Safety, consent, and medication management emerge as especially troubling themes. Multiple reviewers raise fears about under-staffing and potential lapses that could affect patient medications or the timely delivery of essential treatments. One account mentions a TB test given without consent, and there are criticisms about the nurses' explanations or lack of valid responses when questioned about treatment decisions. The pattern of concern is not about isolated incidents but about a systemic sense that safety protocols and patient rights may not be consistently observed, leaving family members feeling unsettled and uncertain about the quality of medical oversight.
Perhaps the most jarring episodes center on acute experiences with urgent medical needs and the facility's responsiveness - or lack thereof. A family recounts a grandpa who, after transfer from hospital, initially stabilized but then deteriorated rapidly over two weeks. When the family pressed for attention, nurses told them the patient was "sleeping" and presented a cautious, minimized view of the situation. After persistent calls, a supervisor - described as extremely rude and who allegedly hung up multiple times - became a focal point of anger and mistrust. The family alleges that the patient's decline was not met with appropriate escalation, and only after a hospital transfer and a transfusion did the medical situation stabilize. The same family claims that the facility does not honor complaints, summing up their experience with a bitter sentiment about the facility's care philosophy and responsiveness.
Taken together, these accounts present a facility that can deliver solid, well-managed care in areas like facility cleanliness, certain clinical services, and some staff interactions, while simultaneously exposing deep concerns about governance, communication, patient safety, and patient-centered care. The positive notes about private rooms, specialized therapies, and friendly front-desk staff contrast with reports of secrecy, under-staffing, potentially risky medical practices, and emotionally wrenching experiences of families who feel unheard or dismissed. For families evaluating this facility, the picture is not black and white but a spectrum: strengths that can be relied upon in routine care, and serious warnings about how urgent medical needs, complaints, and day-to-day operations are managed during times of vulnerability.
Ultimately, the narrative that emerges is one of a facility with tangible positives in infrastructure and some clinical services, shadowed by significant concerns about transparency, staffing, and patient welfare in more critical circumstances. It invites a careful, informed approach: prospective residents and families may want to verify the current status of Resident and Family Councils, inquire directly about staffing levels and med-management protocols, request transparent documentation on care plans and escalation procedures, and consider visiting at different times to observe how staff respond to urgent needs, questions, and complaints. It also underscores the importance of ongoing oversight and accountability to ensure that positive surface appearances align with consistently safe and respectful patient care across all shifts and departments.
139 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Long Beach (Daugherty) (19 miles away) Burbank-Glendale-Pasadena (22 miles away) Ontario International (23 miles away) Los Angeles International (25 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Eastland Subacute and Rehabilitation Center in El Monte, CA, offers a warm and welcoming environment designed to cater to the needs of its residents. This assisted living community is equipped with a variety of amenities that enhance the quality of life for its residents. The center features a beauty salon for personal grooming, comfortable common areas including a dining room with restaurant-style dining, and various recreational spaces such as a gaming room, fitness room, and small library. Residents can enjoy outdoor space and beautifully maintained gardens that promote relaxation and socialization.
To ensure convenience and connectivity, Eastland provides Wi-Fi/high-speed internet access throughout the facility. A computer center is available for residents who wish to stay engaged digitally. Additionally, transportation arrangements are offered for non-medical needs as well as to doctors' appointments, ensuring that mobility is never an issue for residents.
The care services at Eastland are comprehensive and designed to meet individual needs. With 24-hour supervision and assistance available for activities of daily living?such as bathing, dressing, transfers, meal preparation, and medication management?residents receive the support they need while maintaining their independence. Special dietary restrictions are accommodated through careful meal planning.
Eastland promotes an active lifestyle through organized activities that include fitness programs, planned day trips, concierge services, and resident-run activities that encourage social interaction among peers.
The community's location adds to its appeal with convenient access to nearby cafes, parks, pharmacies, restaurants, hospitals, physicians' offices, places of worship, and public transportation options?all within close proximity.
Overall, Eastland Subacute and Rehabilitation Center combines comfort and care with community engagement to create an enriching living experience for its residents.
Eastland Subacute And Rehabilitation Center is located at 3825 Durfee Avenue, El Monte, CA 91732 in Los Angeles County, California
Eastland Subacute And Rehabilitation Center on seniors.fyi includes 4 photos including images showing interior, windows, garden, outdoor seating, patio, landscaping, rehabilitation, physical therapy, and more.
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