Royal Terrace Healthcare

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  • Interior

    A spacious room featuring a bed and a wheelchair, designed for accessibility.

  • Decor

    A brightly decorated classroom setup with green tables and colorful wall decorations.

  • Building

    Sign for Royal Terrace Health Care facility.

  • Architecture

    A vibrant outdoor patio adorned with colorful decorations, casting intricate shadows on the ground.

  • Bedroom

    A clean and organized hospital room featuring a single bed, bedside table, television, and simple decor.

  • Landscaping

    A vibrant library building surrounded by blooming flowers, showcasing a welcoming atmosphere.

  • Garden

    A sunny day showcasing a residential building surrounded by vibrant gardens.

Royal Terrace Healthcare

1340 Highland Avenue, Duarte, CA 91010

For more information about senior living options: (844) 490-3973

3.6 from 22 reviews
5 stars
13
4 stars
1
3 stars
1
2 stars
0
1 stars
7

Skilled Nursing Facility

Overall Review of Royal Terrace Healthcare

Pros

  • pro The staff have great professional skills.
  • pro It is a very good place with nice people.
  • pro Royal Terrace staff are all friendly and nice.
  • pro The staff are very professional.
  • pro There is a great vibe and they are a good team.
  • pro The nurses and caretakers are the nicest.

Cons

  • pro The reviewer felt the interview process was dismissive and unprofessional when informed the role had already been filled and no cancellation or apology was offered.
  • pro The reviewer criticized the 2025 mask requirement to visit a neighbor as ridiculous.
  • pro The reviewer described the facility as awful, stating staff treated the grandfather like trash, mocked him, threatened him, and were disrespectful.
  • pro The reviewer alleged neglect and mismanagement by staff, leading to the mother-in-law's hospitalizations and claiming a nurse failed to call the doctor as promised.
  • pro The reviewer labeled the staff rude.
  • pro The reviewer warned others not to take loved ones there, saying staff were weird and the facility seemed off.
  • pro The reviewer claimed the facility is useless for caring for the sick and even accused it of harming patients.

Review

A wide span of experiences emerges from the accounts people shared, revealing a landscape where some visitors and residents were met with warmth, courtesy, and professionalism, while others encountered frustration, fear, or disappointment. Across the board, the tone turns on how people are treated, how well concerns are heard, and how consistently care and communication are delivered. Taken together, the impressions sketch a facility and surrounding interactions that evoke both reassurance and alarm, depending on who is sharing the story and when.

One thread runs through a number of comments about communication and timing, especially in contexts connected to visits or opportunities rather than direct care. At least one person described arriving for a confirmed interview only to be told the position had already been filled - despite a recent reconfirmation from the company and no prior cancellation or rescheduling offered. The experience felt dismissive and unprofessional to them, and they stressed that even a brief heads-up or a courtesy apology would have mitigated the disappointment. The episode underscores how crucial clear, timely communication is when expectations are set and met with a last-minute reversal.

Another strand centers on policy and safety measures that some readers found out of step with current norms. One reviewer recounted being asked to wear a mask in 2025 simply to visit a neighbor, calling the demand ridiculous given the regional norms in hospitals and nursing facilities they know. The same message touched on broader concerns about care and safety, noting complaints from a neighbor about medications that seemed unnecessary and cleanliness issues in the neighbor's own home. These remarks highlight how policy requirements and perceived quality of care can collide in the memories people carry about their experiences, leaving lasting impressions that color how they view the facility or organization in question.

Amid the negative and cautious notes, several voices offered praise for the staff and the atmosphere. A few reviewers singled out the staff for their professionalism and kindness, describing a place with a positive vibe and people who are genuinely friendly. Phrases like "great staff with professional skills" and "very good place nice people" appear repeatedly, alongside specific compliments about the Royal Terrace team, which was described as friendly, professional, and cohesive. For many, these affirmations suggest a culture where competent care and approachable teammates contribute to a welcoming environment.

Yet the reception there is not uniform. A particularly harsh critique painted a starkly different picture: a reviewer claimed the facility treated their grandfather with outright disrespect, saying staff mocked and threatened him, took his belongings, and created an overall impression of neglect that aligns with the belief that the place has poor ratings for patient care. The tone was visceral and2 expressed in strong terms, signaling a breach of trust and a deep sense of harm. This is the type of account that can leave lasting scars in families who feel they were not listened to or protected while their loved ones were in care.

Another lengthy, emotionally charged account detailed a cascade of failures around a mother-in-law's health crisis. The reviewer described repeated concerns about her well-being that were dismissed or inadequately attended to, culminating in hospital admissions and a succession of troubling interactions with staff, including a nurse named Gloria. Allegations included inconsistent doctor communications and a claim that a social worker would intervene, only for further indications that the situation deteriorated. The reviewer blamed procedural missteps and what they perceived as blame-shifting, concluding with a belief that the facility's priorities did not align with patient safety. The language used - calling the place "useless for caring for the sick" and even "for killing people" - is stark, reflective of the emotional intensity that accompanies perceived medical neglect.

From there, additional comments echoed a sentiment of rudeness or a sense that some interactions lacked empathy or respect. One brief note simply stated that "staff is rude," a reminder that even small interactions can affect overall impressions of a care setting. Another account focusing on a grandmother who had a stroke suggested a pervasive unease about the atmosphere and the staff's reliability. The writer described the staff as "weird" and noted that there was something off about the facility, urging others not to entrust their loved ones to what they perceived as an unsafe or untrustworthy environment.

Amid the contrasts, a final note offered an opposite perspective: "These are the nicest nurses and caretakers!!!!" The repetition of praise in this single sentiment stands in sharp relief against the darker experiences shared by others. It emphasizes that, for some, the facility's care team embodies warmth, professionalism, and genuine concern, reinforcing that patient and family experiences can vary dramatically within the same setting.

Taken together, the collection presents a complex mosaic of care experiences, where strong positives about staff competence and a supportive atmosphere coexist with severe criticisms of communication gaps, safety concerns, and encounters that felt abusive or neglectful. The threads point to a need for consistent, transparent communication and accountability, as well as reinforced training and supervision to prevent negative interactions and protect patient welfare. For families and visitors seeking reassurance, these accounts suggest that outcomes may hinge on individual staff members, the specific department or unit, and the moment in which a care need or concern arises.

Features

Housing

  • 58 resident community capacity 58 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Ontario International (22 miles away) Ontario International (22 miles away)
  • Burbank-Glendale-Pasadena (23 miles away) Burbank-Glendale-Pasadena (23 miles away)
  • Long Beach (Daugherty) (25 miles away) Long Beach (Daugherty) (25 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Royal Terrace Healthcare in Duarte, CA is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon where residents can indulge in various grooming services, as well as access to cable or satellite TV for entertainment.

Transportation needs are catered to with convenient community-operated transportation and transportation arrangement services for non-medical purposes as well as doctor's appointments. For those looking to stay connected, there is a computer center with Wi-Fi/high-speed internet available.

Meals are served restaurant-style in the dining room, with special dietary restrictions and diabetes diet options taken into consideration. Housekeeping services are provided to maintain a clean living environment, along with move-in coordination assistance.

Residents can enjoy various recreational activities such as gaming in the designated gaming room, reading in the small library, or socializing in the outdoor space and garden area. Fitness enthusiasts have access to a fitness room for exercise activities, while wellness programs and daily scheduled activities promote mental wellness.

Care services offered include 24-hour call system and supervision for peace of mind, assistance with daily living tasks such as bathing, dressing, and transfers. Medication management is also provided to ensure timely administration. Additionally, there is a mental wellness program available to support emotional well-being.

The community is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, hospitals, places of worship, and theaters for easy access to amenities outside of Royal Terrace Healthcare. With its comprehensive amenities and care services, Royal Terrace Healthcare provides a comfortable and enriching assisted living experience for its residents.

Nearby Places of Interest

Hospitals

  • City Of Hope (0.6 miles)
  • Hope (0.7 miles)
  • Methodist Hospital of Southern California (4.3 miles)
  • Kindred Hospital San Gabriel Valley (4.4 miles)
  • Kaiser Permanente Baldwin Park Medical Center (5.1 miles)
  • Rowland Convalescent Hospital (5.7 miles)
  • Casa Bonita (9.9 miles)

Pharmacies

  • CVS Pharmacy (0.7 miles)
  • Walgreens (2.5 miles)
  • CVS Pharmacy (3.2 miles)
  • CVS Pharmacy (3.3 miles)
  • CVS Pharmacy (3.4 miles)
  • Albertsons Pharmacy (3.9 miles)
  • CVS Pharmacy (4.3 miles)

Restaurants

  • McDonald's (1.1 miles)
  • Wendy's (2.3 miles)
  • Capital Seafood Restaurant (3.2 miles)
  • 626 Night Market (4.5 miles)
  • Din Tai Fung (4.9 miles)
  • Johnny Rockets Santa Anita Mall (4.9 miles)
  • In-N-Out Burger (5.2 miles)

Transportation

  • Metro - Monrovia Station (2.2 miles)

Cafes

  • Panera Bread (2.7 miles)
  • Starbucks (4.3 miles)
  • Flo's Coffee Shop (4.5 miles)
  • Porto's Bakery & Cafe (4.8 miles)
  • Panera Bread (5.1 miles)
  • Starbucks (5.9 miles)
  • Starbucks (6 miles)

Places of Worship

  • First Evangelical Church Arcadia (2.8 miles)
  • Arcadia Chinese Baptist Church (4 miles)
  • Saint Rita's Catholic Church (5.3 miles)
  • Real Life (7.6 miles)
  • San Marino Community Church Nursery School (8.7 miles)

Physicians

  • Healthcare Partners Medical Group (3.1 miles)
  • Santa Anita Medical Plaza (4.4 miles)
  • Doheny Eye Center (5 miles)
  • Glendora Dentistry (5.9 miles)
  • Healthcare Partners (8 miles)
  • Foothill Dermatology Medical Center (8.4 miles)

Parks

  • Arcadia County Park (3.9 miles)
  • Live Oak Park (5.3 miles)
  • Rosemead Park (6.9 miles)
  • Lacy Park (8.9 miles)
  • Creekside Park (9.1 miles)
  • Almansor Park (9.3 miles)
  • Frank G. Bonelli Regional Park (9.6 miles)

Theaters

  • 0206 Amc Bar Santa Ani (4.7 miles)
  • AMC Puente Hills 20 (10.1 miles)

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