Monte Vista Healthcare Center

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  • Interior

    A doctor and a nurse conversing in a medical office setting.

  • Decor

    A hospital room with a single bed, over-bed table, and potted plants.

  • Building

    A serene view of a residential building framed by lush trees.

  • Architecture

    A sunny view of a building with a bicycle parked outside, surrounded by greenery.

  • Dining

    A staff member arranging flowers on tables in a restaurant setting.

  • Landscaping

    A beautiful fountain surrounded by colorful flowers in a garden setting.

  • Healthcare

    A nurse walking down a hospital corridor with colleagues in the background.

  • Reception Area

    A cozy reception area featuring a welcoming atmosphere with comfortable seating and decorative elements.

Monte Vista Healthcare Center

802 Buena Vista Street, Duarte, CA 91010

For more information about senior living options: (844) 490-3973

3.9 from 29 reviews
5 stars
20
4 stars
0
3 stars
1
2 stars
1
1 stars
7

Skilled Nursing Facility

Overall Review of Monte Vista Healthcare Center

Pros

  • pro This place is a gem.
  • pro The friendly and attentive staff go above and beyond.
  • pro They provide exceptionally well-rounded care for the elderly or those in need of therapy.
  • pro Monte Vista Healthcare Center provides excellent care with a friendly and attentive staff.
  • pro The CNAs are very nice and caring.
  • pro The CNAs here are all amazing.
  • pro The admissions person Hector is the most positive and helpful person.
  • pro The food is excellent.
  • pro The kitchen staff are ready to accommodate.
  • pro The facility is highly recommended.

Cons

  • pro The reviews describe the experience as awful and suggest the loved one should have been placed elsewhere.
  • pro The nurses and administrators are described as unprofessional, rude, and disrespectful to patients and visitors.
  • pro A resident reportedly sat in urine for more than five hours and was denied food.
  • pro The staff are accused of neglecting patients by not cleaning or feeding them, amounting to abandonment.
  • pro The facility is accused of being investor-owned and run for profit, prioritizing cash over care.
  • pro The facility is described as poorly managed, with professionalism and compassion lacking.
  • pro Nurses are said to yell at patients and appear angry or unhappy.
  • pro There are claims of poor communication about patient conditions, outbreaks, and visiting policies.
  • pro One reviewer says they would rate the place with negative stars.

Review

Monte Vista Healthcare Center stands out in its community for more than just its medical services. Several residents' families note a strong sense of cultural warmth and connection, with a visible Latino presence that helps their loved ones feel at home. Music and live performances appear as regular touches of comfort: a mariachi-influenced atmosphere that arrives monthly, music programs that brighten the halls, and visiting performers who dress up and sing to bring smiles to residents. One family member described how this environment helped their mom feel more at ease, underscoring the value of culturally resonant activities as part of the care experience.

The facility itself embraces a core philosophy that centers on pride, humility, teamwork, patient safety, laughter, and healing. A quoted mission shared by staff captures the spirit: "With pride and humility, we serve and care for our residents. Every staff member works hand in hand, united on the floor, bringing out the best in our team. Together, we uphold patient safety, foster laughter and joy, and support each individual's journey toward healing--so they may return home to their families with dignity and hope." This emphasis on dignity and family-centered care is echoed in many reviews, where prospective families are encouraged to tour the building and consider joining the Monte Vista team themselves.

Across a broad swath of reviews, families consistently praise the staff as friendly, attentive, and genuinely caring. Descriptions of the center as a "gem" and a place where staff "go above and beyond" recur frequently. The care is described as well-rounded, addressing not only routine nursing needs but also therapy and rehabilitation for those recovering from illness or injury. The atmosphere is repeatedly characterized as welcoming, clean, and well-maintained, with a strong sense of community and family. Families note that updates are provided about loved ones, and they feel supported by a team that treats them with respect and dignity. Individual staff members frequently receive explicit commendations, from CNAs to nurses to admissions personnel like Hector, who are described as positive, helpful, and engaged with both patients and families. Specific mentions of Brianna Moran's patience and care, and the kitchen and dining staff's willingness to accommodate, reinforce the impression of a coordinated, compassionate approach to daily living and recovery.

Rehabilitation and daily living experiences are highlighted as particularly meaningful for many residents. Grandmothers and other loved ones who stayed for rehab after falls or surgeries are recalled with gratitude for the cleanliness, the care provided by CNAs, and the supportive involvement of therapists and activities staff. Several families emphasize that their loved ones feel safe, respected, and valued, and they appreciate the sense that the facility is more like a caring community than a cold institution. The quality of meals and the responsiveness of kitchen staff are also noted as positive aspects, contributing to a home-like feel even during recovery.

However, the picture is not uniformly rosy. A substantial portion of the feedback details serious concerns about care quality and communication. One reviewer recounts being accepted for care during a period when medication needs were not aligned with the facility's capabilities, leading to significant pain and subsequent hospitalization. Other accounts describe long delays in basic needs - an example of a patient who sat in urine for hours, or a relative who went without food for a day and a half - descriptions that point to troubling gaps in attentiveness and responsiveness. There are reports of staff frustrations and confrontations, including accusations of rude or disrespectful behavior toward patients and visitors, and allegations of neglect in the care of dementia patients. Several reviewers imply that some days feel chaotic or under-resourced, with morale issues affecting the consistency and quality of care.

The most pointed critiques frame the facility as being stress-tested by systemic pressures. Some reviewers attribute shortcomings to broader factors such as staffing shortages, perceived underpayment, and the extraordinary demands imposed by events like the Covid-19 era. There are persistent claims that the facility is not always able to meet the standard of care families expect, with references to poor management, unprofessional conduct by nurses and administrators, and a sense that the center is too focused on cost considerations rather than patient well-being. A particularly strong sentiment compares the operation to a cash-flow-driven model rather than a resident-first approach, with calls for accountability and improvements across the board. The most intense reviews describe frustration and heartbreak, including threats to publicize shortcomings as a way to spur change.

In sum, Monte Vista Healthcare Center is portrayed as a place of real contrasts. For many families, it is a source of comfort and confidence: a welcoming, well-loved community with dedicated staff who treat residents like family, rewardingly contributing to rehabilitation, daily living, and emotional well-being. For others, it raises significant red flags about staffing, responsiveness, and the consistency of care, including experiences of neglect and distress that cannot be ignored. The common thread across all accounts is an undeniable commitment to the well-being of residents, paired with a clear invitation to prospective families to visit, observe, and decide for themselves whether the environment - and the team - align with their loved one's needs. If you're considering Monte Vista for a loved one, arranging a tour and speaking directly with staff could provide the clearest sense of whether this center can deliver the compassionate, steady care that every family hopes to find.

Features

Housing

  • 69 resident community capacity 69 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Burbank-Glendale-Pasadena (22 miles away) Burbank-Glendale-Pasadena (22 miles away)
  • Ontario International (22 miles away) Ontario International (22 miles away)
  • Long Beach (Daugherty) (25 miles away) Long Beach (Daugherty) (25 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Monte Vista Healthcare Center in Duarte, CA is a well-equipped assisted living community that provides exceptional care and support for seniors. The facility boasts a range of amenities to make residents feel comfortable and at home, including a beauty salon for grooming needs, cable or satellite TV for entertainment, a fully furnished living space, and private bathrooms. The community also offers a computer center with Wi-Fi access, allowing residents to stay connected with their loved ones.

Monte Vista Healthcare Center takes pride in its comprehensive care services. With 24-hour call system and supervision, residents can feel safe knowing that assistance is readily available when needed. The dedicated staff provides assistance with activities of daily living such as bathing, dressing, and transfers. For those with specific dietary needs such as diabetes or special dietary restrictions, the staff ensures proper meal preparation and service accordingly.

Residents at Monte Vista Healthcare Center are encouraged to engage in various activities to enhance their physical and mental well-being. From concierge services to fitness programs, planned day trips to resident-run activities, there is always something exciting happening within the community. Scheduled daily activities provide stimulation and opportunities for socialization.

The location of Monte Vista Healthcare Center is convenient as it has multiple cafes, parks, pharmacies, restaurants nearby. It also has transportation arrangements available for non-medical purposes as well as transportation to doctors appointments whenever required. Additionally, there are places of worship and theaters nearby for residents' spiritual and cultural needs.

Nearby Places of Interest

Restaurants

  • McDonald's (0.7 miles)
  • Wendy's (1.6 miles)
  • Capital Seafood Restaurant (2.6 miles)
  • 626 Night Market (3.9 miles)
  • Din Tai Fung (4.3 miles)
  • Johnny Rockets Santa Anita Mall (4.3 miles)
  • KIYO Arcadia (4.8 miles)

Hospitals

  • Hope (1 miles)
  • City Of Hope (1 miles)
  • Methodist Hospital of Southern California (3.7 miles)
  • Kindred Hospital San Gabriel Valley (5.2 miles)
  • Kaiser Permanente Baldwin Park Medical Center (5.4 miles)
  • Rowland Convalescent Hospital (6.5 miles)
  • Huntington Memorial Hospital Nicu (10 miles)

Pharmacies

  • CVS Pharmacy (1.3 miles)
  • Walgreens (1.8 miles)
  • CVS Pharmacy (2.5 miles)
  • Albertsons Pharmacy (3.6 miles)
  • CVS Pharmacy (3.9 miles)
  • CVS Pharmacy (4 miles)
  • CVS Pharmacy (4.3 miles)

Transportation

  • Metro - Monrovia Station (1.6 miles)

Cafes

  • Panera Bread (2 miles)
  • Starbucks (3.9 miles)
  • Flo's Coffee Shop (4.4 miles)
  • Porto's Bakery & Cafe (5.5 miles)
  • Panera Bread (5.8 miles)
  • Panera Bread (5.8 miles)
  • Starbucks (5.8 miles)

Places of Worship

  • First Evangelical Church Arcadia (2.1 miles)
  • Arcadia Chinese Baptist Church (3.5 miles)
  • Saint Rita's Catholic Church (4.6 miles)
  • San Marino Community Church Nursery School (8.2 miles)
  • Real Life (8.4 miles)

Physicians

  • Healthcare Partners Medical Group (2.5 miles)
  • Santa Anita Medical Plaza (3.8 miles)
  • Doheny Eye Center (4.4 miles)
  • Glendora Dentistry (6.6 miles)
  • Healthcare Partners (8.7 miles)
  • Foothill Dermatology Medical Center (9.1 miles)

Parks

  • Arcadia County Park (3.2 miles)
  • Live Oak Park (4.9 miles)
  • Rosemead Park (6.5 miles)
  • Lacy Park (8.3 miles)
  • Almansor Park (8.9 miles)
  • Creekside Park (9.8 miles)
  • Garfield Park (9.9 miles)

Theaters

  • 0206 Amc Bar Santa Ani (4.1 miles)

Frequently Asked Questions

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