New Covenant Care Ctr

Pros

• The staff at Dinuba Healthcare is described as awesome, with Nurse Lori on it and ensuring needs are met promptly.
• Nurses Lori, Victor, and Helena are praised for their friendliness and for maintaining a happy atmosphere.
• Allaire received excellent care from the staff, who addressed issues early and communicated clearly.
• The rehab team is great, and the staff genuinely care for residents.
• The facility is home to some of the nicest, most caring people who genuinely care for residents.
• Individual staff members such as Ronda and Edward are kind and gentle, Celeste attends to needs promptly, and the food is tasty.
• The care team for the dad is hardworking and patient, with Spanish-speaking staff helping him feel comfortable communicating his needs.
• Visitors experience a warm reception, courteous staff, and a clean, well-maintained facility.

Cons

• They felt the staff protected themselves over patients after receiving advice that harmed them in all areas of life.
• They believed staff gave untrustworthy guidance about insurance, care, or sharing personal information.
• They paid for extra services but were questioned about their personal lives, which was later used against them.
• The family felt they could not grieve or stay bedside because of staff actions surrounding their loved ones.
• They would give zero stars if possible.
• There was a lack of respect for those nearing the end of life, making grieving difficult, with Alejandra singled out as problematic.
• Alejandra allegedly made the years at the facility horrible and deterred visits.
• The rehab experience was described as the worst and felt like a prison.
• The house doctor refused to provide their antibiotics, leading to worsening infection and serious health consequences.
• They were treated like prisoners, kept in diapers, and denied bathroom access for days despite being able.
• The diet did not accommodate intolerances, causing digestive distress.
• The facility should be investigated by the government.
• The environment included nonfunctional AC, heat, and loud, uncomfortable conditions.
• CNAs were perceived as lacking urgency and knowledge, contributing to a sad, depressing atmosphere.

Review

Dinuba Healthcare elicits a broad spectrum of experiences from families and patients, reflecting both standout compassion and troubling gaps in care. On the warmer end, several reviewers highlighted staff members who made a real difference in daily life. Nurse Lori was repeatedly praised for being "on it" and responsive, ensuring that a sister received what she needed as soon as she needed it. Nurse Victor was described as friendly and capable, helping to keep the atmosphere light and cheerful, while Nurse Helena and others contributed to a generally upbeat vibe. For families counting on reliable bedside attention, these accounts suggest that Dinuba can be a place where kindness and attentiveness flourish in real, tangible ways.

Yet alongside these positive interactions, there are hard, painful experiences that accompany many residents' stays. One reviewer described a grave breach of trust: after placing trust in the facility and its guidance, the family felt hurt in every dimension of life by advice they received, especially regarding insurance and personal information. The sentiment was reinforced by a sense that staff protected themselves more than the patients, to the point that concerns were dismissed or undermined. The reviewer even recounted paying for extra services from the staff beyond what the facility provided, only to have their personal life questioned and used as ammunition later. The overarching warning was to trust one's family and intuition over the advice given by staff in these situations, a warning that underscored a broader fear about vulnerability and privacy in times of illness and end-of-life care.

This tension between trust and distrust was especially painful in moments of bereavement and grieving. One family described an almost unimaginable impact: they felt unable to grieve properly or be bedside while a parent passed away, a consequence they attributed to certain staff dynamics and decisions. The message was stark: the advice and practices around care and insurance felt misaligned with the family's needs, and the experience left a lasting sense of trauma. The reviewer's point - "If I could give 0 stars I would" - expressed not dissatisfaction with every staff member, but a profound disappointment with the aspects of care that shaped the end of life and personal autonomy. Among these criticisms, a particular concern centered on a staff member named Alejandra, who was identified as a source of disrespect and discomfort for near-end-of-life visits, contributing to a sense that visiting was unsafe or unwelcome.

Amid the grief and frustration, there were indeed deeply positive stories of care and gratitude. One account honored a mother, Allaire, who spent her final years at Dinuba Healthcare with advanced Alzheimer's dementia. The reviewer, an RN themselves, said there were "too many" opportunities for hospitalizations for minor issues across many facilities, but Dinuba consistently addressed issues early and appropriately. Communication was described as excellent: issues were reported promptly, and if the family needed to speak with the nurse caring for their loved one on any given day, they could do so. The reviewate emphasized that staff respected the mother's wishes for safety and comfort and that these efforts allowed the family to focus on their own lives - raising a family and pursuing a career - without constant worry. In this narrative, the facility earned "eternal gratitude" for the thoughtful, patient-centered care that aligned with the patient's goals and dignity.

Another thread weaved through these testimonies, painting a more troubling picture of rehab and convalescent care. One extremely critical account labeled the facility "Lousiest rehab/convalescent to be stuck in," even calling the experience a prison. The patient described being admitted after a strong case of CV-19 and significant muscle loss, yet being kept from essential physical therapy for several days. Worse, the house doctor supposedly refused the patient's own prescribed antibiotics for an infected tooth, allowing the abscess to worsen into a serious jaw infection. The consequences were severe, including osteomyelitis and osteonecrosis after discharge, and the patient lamented being treated like a prisoner - diapers used during days when the patient was physically capable of using the bathroom. The critique went further: diet failed to accommodate intolerances, with the majority of meals consisting of items the patient could not digest, compounding the sense of neglect. While the rehab team delivering physical therapy was praised as doing a "great job," the overall rehab and convalescent experience was described as unsafe and deeply disappointing, prompting calls for governmental investigation.

Even within the mixed or negative experiences, there were still threads of praise for particular teams and moments. Several reviewers stressed that the facility housed some of the "nicest, most caring people," with staff who genuinely cared for residents and kept the days active and engaging through activities. The rehabilitation team, in particular, received commendations for their effectiveness, suggesting that progress and engagement could flourish when the right professionals were in place. Other visits highlighted culturally and linguistically attentive care, praising staff such as those who spoke Spanish and made the environment more comfortable for families who preferred that language. This cultural alignment and warmth helped some families feel that their loved ones were seen and understood.

Environmental and logistical concerns also surfaced in these narratives. A few comments referenced the physical state of the building and its climate control, noting that air conditioning or cooling was sometimes inadequate during hot days, with large fans running in hallways and rooms. The impression of discomfort in the physical environment stood in contrast to moments of strong personal care from individual staff members. There were also reports about miscommunications or inconsistent experiences with specific staff members - notes that Alejandra's behavior, in particular, affected the overall impression of care and visitation at the facility. In several reviews, families expressed that their experiences ranged from deeply rewarding collaborations with compassionate caregivers to troubling encounters that undermined trust and disrupted the grieving process.

In the end, the broader portrait of Dinuba Healthcare is a mosaic of light and shadow. On one hand, families repeatedly praised nurses and aides who provided timely, compassionate care and took the time to ease daily burdens, celebrate small victories, and maintain open lines of communication. They spoke warmly of staff who could accommodate language needs, who fostered a sense of community with engaging activities, and who helped residents feel safe and respected in their final days. On the other hand, there are sobering accounts of perceived mistreatment, neglect, or misalignment between care and family expectations - especially around end-of-life decisions, privacy, insurance advice, and the timely administration of medications. The most enduring thread across these experiences is the importance of listening - both to families and to residents - and ensuring that care remains anchored in respect, transparency, and patient-centered goals.

Ultimately, Dinuba Healthcare appears to offer a significant degree of warmth, dedication, and professional skill among many staff members, while simultaneously exposing serious flaws that can derail trust and well-being for patients and their families. The duality is striking: there are moments of genuine compassion, excellent communication, and attentive care that leave lasting gratitude, alongside experiences that feel unsafe, disrespectful, or misaligned with a patient's wishes or needs. For anyone considering this facility, the takeaway is clear: there are individuals and teams within Dinuba Healthcare delivering remarkable care, but families should remain vigilant, advocate for their loved ones, and seek clear, patient-centered guidance to ensure that every decision honors the patient's dignity, preferences, and best interests.

This part of Dinuba, California is a bustling and convenient area with a variety of amenities nearby. Within close proximity, you will find transportation options such as Air New Zealand for easy travel access. Places of worship like First United Methodist Church and Living Word Fellowship offer spiritual support and community engagement. Nearby parks like Dinuba Parks & Recreation Center provide opportunities for outdoor activities and relaxation. There are also several healthcare providers in the area including Central Valley Family Health and pharmacies such as Walgreens for convenient access to medical services. For dining options, there are popular chains like McDonald's and IHOP as well as local cafes like Twisted Cafe for a cozy atmosphere. Additionally, there are hospitals like Adventist Health Reedley and Sierra Kings District Hospital nearby for any medical emergencies. Overall, this neighborhood offers a mix of services that cater to the needs of seniors looking for a comfortable and accessible living environment.

Transportation

• Air New Zealand (0.1 miles)

Places of Worship

• First United Methodist Church (0.9 miles)
• Living Word Fellowship (1.7 miles)
• Jehovah's Witnesses (2.1 miles)
• Gates of Praise (4.7 miles)
• El-Faro M B Church (5.4 miles)
• El Faro Community Church (5.4 miles)
• Reedley Mennonite Brethren Church (5.6 miles)

Parks

• Dinuba Parks & Recreation Center (1 miles)
• Rose Ann Vuich Park (1.1 miles)
• Pioneer Park (6.1 miles)
• Riverway Sports Park (13.2 miles)
• Shafer Park (13.5 miles)
• W. H. Shafer Park (13.5 miles)

Physicians

• Central Valley Family Health (1.1 miles)
• Dr Shaun Matsumoto, Chiropractor (1.2 miles)
• Dr. Sarvamitra Awasthi MD (1.2 miles)
• Castillo armas, Edgar Kaweah Health Dinuba Clinic (1.4 miles)
• Pinto, Mark Valley Health Team (1.6 miles)
• Family Healthcare Network (5.2 miles)
• Amu Javier PC (5.8 miles)

Restaurants

• McDonald's (1.2 miles)
• Little Caesars Pizza (1.4 miles)
• IHOP (1.4 miles)
• KFC (1.4 miles)
• Port Of Subs (1.5 miles)
• Taco Bell (1.5 miles)
• El Progreso (5.1 miles)

Pharmacies

• Walgreens (1.2 miles)
• Rite Aid (5.6 miles)
• Save Mart Supermarkets (5.8 miles)
• Reedley Pro-Script Pharmacy (5.9 miles)
• Walgreens (5.9 miles)
• Longs Drugs (6.5 miles)
• CVS Pharmacy (9.6 miles)

Hospitals

• Turning Point of Central California (5.8 miles)
• Adventist Health Reedley (6.5 miles)
• Sierra Kings District Hospital (6.5 miles)
• Reedley Hospital (6.5 miles)
• Children's Health Care Center (6.6 miles)

Cafes

• Twisted Cafe (9.4 miles)
• Dutch Bros Coffee (9.6 miles)