Chaparral Treatment Ctr

Pros

• The clinic is described as fast, friendly, and welcoming, treating patients like family.
• Physical therapy is praised for being generous and effective, with therapists listening and guiding patients through recovery.
• Neuro doctors are credited with helping patients obtain proper pain medications and referrals, with the clinic highly recommended.
• Dr. Nick is described as kind and caring, giving patients time and attention.
• The staff are consistently courteous, attentive, and never rude, with service considered top-notch.
• The front desk and back-office teams are professional, efficient, and quick to resolve issues.
• The facility is noted for cleanliness and timely, reliable service.
• Specific staff members (Mariana M., Natalie G., Alma) are highlighted for professionalism, efficiency, and problem-solving.
• Therapy leads to meaningful improvements, with patients feeling heard, respected, and supported.
• The staff are friendly and remember patients' names, contributing to a welcoming atmosphere.

Cons

• A reviewer felt that nothing was resolved, there was no real doctor, and staff seemed to work for the company with no patient care.
• California offices were described as terrible, with no communication, long waits, and poor patient treatment; not recommended to get hurt there or move there.
• Doctors were described as disrespectful, arrogant, and dismissive, and office staff were said to care more about social media than helping patients.
• Dr Fritz was alleged to say only a few words in a visit, propose surgery without an exam, and be disrespectful; the reviewer vowed not to return.
• The clinic was accused of pressuring for unnecessary x-rays, pushing billing practices, and enforcing policies that deter patient satisfaction.
• A patient reported a three-hour wait and not seeing their doctor, having to see a colleague instead.
• It was claimed that doctors did not care about patients, describing the experience as very bad.
• The checkout staff were described as hostile, with bad attitudes when patients requested medical equipment.
• The facility was described as incompetent, mismanaged, and disorganized, with a focus on workers' compensation cases.

Review

Across a network of clinics that span several cities and offer a mix of primary care, orthopedics, and physical therapy, the reviews paint a picture of two intertwined realities. On one hand, there is a strong, grateful chorus of patients who describe warm, welcoming environments where staff speak their language, where therapists are patient and attentive, and where they feel cared for as individuals rather than as numbers. On the other hand, there are persistent complaints about miscommunication, delays, and uneven experiences from location to location, which remind potential patients that a visit can feel like a very different experience depending on where and with whom you end up.

Many patients highlight the human side of the clinics. The offices are described as clean, fast, and friendly, with therapists who are generous with their time and who explain what they're doing and why. A recurring theme is the sense of being treated like family: staff who greet people by name, who remember patients, and who take steps to ensure language needs are met. Several reviewers specifically mention bilingual care and the ability to receive treatment in their own language, which they appreciate as a sign of respect and inclusivity. In therapy, people frequently credit the therapists - especially those in the Physical Therapy Department - for helping them regain function and reduce pain. One patient notes that therapy made a tangible difference in feeling the arm "again," while others praise the guidance and training they receive from Ursula and the broader team, who are described as busy but highly skilled and effective at coaching patients through exercises.

The experience with doctors themselves is varied but features a strong contingent of praise for certain clinicians. Some patients sing the praises of Dr. Chuang for attentive, understanding care, and they credit his staff with taking great care of their health conditions. A number of reviews lauding the professionalism and empathy of the medical assistants and front-desk teams reinforce the sense that the clinics can deliver excellent, patient-centered care when it aligns with the right provider and the right moment. There are also specific, positive shout-outs to particular staff members who consistently go above and beyond: front-desk personnel like Mariana M. and Alma, back-office staff such as Natalie G., and frontline recipients like Patty the front-desk administrator, who are described as true problem-solvers who resolve serious issues quickly and clearly. In some cases, patients report that reports are sent promptly to their primary care physicians and that communication remains clear at every step.

Yet, not all experiences meet the same standard. Several reviewers recount notable lapses in communication and scheduling that left them frustrated. A few patients describe lengthy waits for appointments or for medications, with one person waiting almost two months for pain medication approval and another reporting a three-hour wait time in the clinic before seeing a doctor. Other comments focus on administrative hurdles, such as last-minute appointment cancellations, last-minute changes to schedules, or phone lines that are frequently busy with unanswered calls. In some cases, patients felt they were not heard or that the doctor did not spend enough time listening to their pain and suffering, leaving them with unresolved symptoms or a sense that their needs were not fully addressed during a visit.

The clinics' relationship with insurance, workers' compensation cases, and payment practices emerges as a source of particular tension in several reviews. Some reviewers compare experiences favorably to other providers, noting that this clinic is a better alternative to places like Concentra or other centers that they felt offered only routine pain meds without meaningful care. However, other patients describe a perception that the offices depend heavily on workers' compensation cases, with expectations that can feel rigid or opaque. There are stories of patients being asked for new imaging when they already had recent MRIs, or of encounters where the policy seemed to override a patient's opportunity to ask questions alongside family members during consultations. These comments underscore a risk that administrative priorities can overshadow patient-centered communication, at least for some visits or locations.

Location-to-location variation is a prominent undercurrent in the reviews. The same practice can be described as warm, efficient, and attentive in one city and as disorganized or dismissive in another. Some reviews praise Ontario and Perris locations for their consistency and for maintaining a personal touch, while others recount experiences in Anaheim or Colton that felt mismanaged or frustrating. A few patients explicitly connect the negative experiences to systemic issues - miscommunication, long waits, and the perception that the offices are optimized for certain kinds of cases (like workers' compensation) over others. Given the breadth of experiences, a prospective patient might reasonably expect that a visit could be a five-star encounter in one office and a more challenging experience in another.

Despite the mixed experiences, there is a persistent sense of gratitude from many patients for the care they received and for the overall quality of the team when things were aligned just right. A number of reviews close on a high note: a patient who felt well-supported by a "class act" team of doctors and assistants; another who thanks Dr. Fritz for care and for attentive service; and a family who appreciates the expertise, professionalism, and the way staff greet and support a patient through a challenging recovery. Even when frustrations arise, the sentiment across many comments is that the clinicians and therapists have the capacity to make a real difference in people's lives, and that the right staff can transform what could be a difficult journey into a manageable one.

In the end, the mosaic of reviews presents a clinic system that can deliver extraordinary care and deeply human service, while also revealing fragilities common to large medical practices: variability in how time is spent with patients, the sometimes exhausting realities of appointment scheduling, and the navigation of insurance and administrative procedures. For potential patients, the takeaway is nuanced: you are likely to encounter friendly, multilingual staff and compassionate, capable therapists who genuinely listen and guide your rehabilitation, especially if you connect with the doctors and teams that staff your specific location. However, be prepared for potential delays, communication hiccups, and differences between locations. If you have a preferred doctor or a specific staff member who has earned your trust, it may be worth confirming that the same team will be available at your chosen location and that your treatment plan and medication needs will be addressed with the same level of attentiveness you've seen praised in the best reviews.

Physicians

• Elmer Reymond Symonett (0.3 miles)
• Bones and Spine Surgery (0.6 miles)
• Pacific Eye Institute ( Formerly Inland Eye Institute) (0.9 miles)
• Macias Eye Medical Centers (1.5 miles)
• Loma Linda University Children's Hospital (2.6 miles)
• Loma Linda University Physician Referral (2.7 miles)
• Loma Linda University Family Medical Group (3.4 miles)

Pharmacies

• Rite Aid (1 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.5 miles)
• Don's Drugs (3.7 miles)
• Rite Aid (3.7 miles)
• Walmart Pharmacy (3.8 miles)
• Mountain View Pharmaceuticals (3.8 miles)

Restaurants

• P&G World Famous Burgers (1.3 miles)
• McDonald's (1.5 miles)
• Poke Bar (2.4 miles)
• Najwa's Mediterranean Cuisine (2.5 miles)
• BJ's Restaurant & Brewhouse (2.6 miles)
• In-N-Out Burger (2.7 miles)
• In-N-Out Burger (3.6 miles)

Transportation

• The Colton Diamonds (1.4 miles)
• San Bernardino Transit Center (3.2 miles)

Places of Worship

• Azure Hills Seventh-Day Adventist Church (1.5 miles)
• National Association of Seventh Day Adventist Dentists (2.5 miles)
• Crosswalk Church (3.9 miles)
• The Refuge Bible Fellowship (4.6 miles)
• Packinghouse Church (5.7 miles)

Cafes

• Starbucks (2.8 miles)
• Starbucks (3.3 miles)
• Viva La Boba (3.6 miles)
• Stell Coffee & Tea Company (5.7 miles)
• Starbucks (5.7 miles)
• Starbucks (6 miles)

Hospitals

• Jerry L Pettis Memorial (3.3 miles)
• Mountain View Surgery Center (4.1 miles)
• Loma Linda Ambulatory Care Center (4.2 miles)
• Pacific Park Convalescent Center of San Bernardino (5.3 miles)
• San Bernardino Medical Group (5.4 miles)
• Vantage Oncology (5.8 miles)

Theaters

• Regal San Bernardino & RPX (3.7 miles)
• Mountain Grove 16 (6 miles)

Parks

• Leonard Bailey Park (4.5 miles)
• Brookside Park (5.7 miles)