Chaparral Treatment Ctr in Colton, CA

Pros

• The clinic offers a friendly and professional environment.
• They provide great greetings and Dr Hui is very attentive.
• The staff and doctors are first class.
• Dr. Berman is the best neurosurgeon; he’s honest, trustworthy, and caring.
• Kenny in referrals coordination helps patients change treating physicians smoothly, even with workers’ comp.
• The clinic is superior in every way.
• They are on track to return to work in much better health.
• They provide very excellent service with attentive staff and doctors.
• They offer very good treatment, friendly service, and language-concordant care.
• The staff and doctors are consistently attentive and polite.
• They are worth visiting.
• The front desk staff are personable, and the doctors take time with patients.
• Reports are promptly sent to the patient’s PCP.
• The Physical Therapy Department is great, and patients feel better after sessions.
• Dr Albano is thorough and answers questions in detail.
• The staff, including Mariana M., Natalie G., and Alma, are professional, efficient, and problem-solvers.
• This is the kind of medical team every office should have—no red tape or runaround.
• The overall experience is great.

Cons

• They describe the clinic as incompetent, mismanaged, and disorganized.
• They report long wait times, sometimes several hours, with frequent last‑minute appointment changes.
• They say some doctors are disrespectful, arrogant, and lacking bedside manner toward patients.
• They note rude or unhelpful front desk staff and poor overall communication.
• They accuse the staff of prioritizing workers’ comp and billing over patient care.
• They mention uncomfortable conditions, such as a hot waiting room and a broken AC.
• They feel their pain and concerns are not heard or adequately addressed.

Review

Chaparral Treatment Center in Colton is best suited for seriously motivated patients who want a broad, hands-on rehabilitation and specialty-care option that can handle complex injury recovery, especially workers’ compensation cases. The community shines when the goal is coordinated, multi-disciplinary care delivered by attentive clinicians and a staff that can communicate in multiple languages. Those who prize a warm, professional frontline experience, front desk personnel who remember names, responsive referrals coordination, and therapists who pair expertise with practical guidance, will find Chaparral a compelling choice. For families prioritizing a straightforward, frictionless admin process and consistently on-time visits, Chaparral’s advantages are real but not universal.

Alternatives should be considered by those who cannot tolerate irregular scheduling, lengthy waits, or inconsistent bedside manner. A not-insignificant share of reviews flag experiences with long wait times, last-minute cancellations, and occasionally brusque or dismissive doctor interactions. Several patients report efficient, compassionate encounters with certain physicians, while others describe care that felt rushed or impersonal. For stakeholders who demand flawless administrative operations, straightforward check-in, prompt return calls, timely prescription processing, and predictable appointment pacing, the variability in Chaparral’s daily first impression can tilt the balance toward an alternative with stronger, more uniform process control.

The strongest positives at Chaparral offset many of the concerns when the right team is engaged. The environment comes across as friendly, professional, and patient-focused, with clinicians who listen, explain, and tailor plans in a way that many patients repeatedly praise. The physician group includes doctors widely respected by their patients for honesty, competence, and hands-on care, an especially meaningful signal for those evaluating surgical or post-surgical planning, pain management, and spine or knee rehabilitation. The therapy department earns frequent kudos for skilled therapists who deliver clear, practical guidance and meaningful progress, and the facility’s multilingual staff helps bridge language barriers that often impede care. The presence of strong referrals coordination and front-desk teams that resolve issues promptly, along with nurses and aides who convey warmth, makes Chaparral a competent hub for recovery when the patient leans into the collaborative framework.

However, the cons are not trivial and they shape how aggressively Chaparral should be chosen. The clinic’s administrative rhythm can feel, at times, like a watch that runs irregularly: paperwork backlogs, hours-long check-in experiences, and phone lines that are hard to reach in peak times. A handful of patients report genuine friction around insurance approvals and work-comp processes, including delayed authorizations and last-minute scheduling changes. There are also notable instances where certain physicians came across as hurried, lacking empathy, or insufficiently attentive to pain narratives, which undermines confidence in the care plan and can leave patients searching for more human-centered engagement. Parking challenges and environmental discomfort in waiting areas surface as practical irritants that can magnify the impact of administrative glitches.

The decisive balance for prospective families hinges on alignment with the clinic’s strongest performers and care teams. When the objective is to maximize access to a capable spine, orthopedic, or neurosurgical pathway, along with well-organized physical therapy and pain management, the right clinicians at Chaparral appear to deliver tangible value. The experiences of patients who cite Dr. Berman’s precision, Dr. Culver’s attentiveness, and the supportive, language-inclusive backing from the front-office and PT staff illustrate a high ceiling for outcomes. In these cases, the pros, competent surgeons, compassionate aides, interpreters, and a therapy staff that meshes well with medical goals, outweigh intermittent administrative frictions. For families, this means a strategy: identify the specific providers with consistently strong patient rapport and documented progress, and synchronize appointments with staff known for reliable communication and timely follow-through.

In the end, Chaparral Treatment Center represents a practical, capable option for Colton-area families seeking a robust, multi-disciplinary pathway to recovery with a strong emphasis on patient-centered care and language accessibility. The decision hinges on tolerance for occasional admin bottlenecks and the willingness to advocate for oneself or a loved one when schedules, paperwork, or insurance approvals threaten to derail momentum. If the plan is to pursue comprehensive rehab with doctors who are capable and approachable, and if the priority is access to a well-supported therapy team that respects cultural and linguistic needs, Chaparral offers clear value. To optimize the experience, request the clinicians known for thorough listening and measured pace, ensure paperwork is completed early or submitted ahead of time, and coordinate closely with front-d desk staff who have demonstrated problem-solving tenacity. For those who require a consistently seamless administrative experience and unyielding on-time performance, it may be wise to compare a broader set of options before committing, but recognize that the best-case pathway at Chaparral can deliver meaningful, measurable progress when pursued with a deliberate, proactive plan.

Physicians

• Elmer Reymond Symonett (0.3 miles)
• Bones and Spine Surgery (0.6 miles)
• Pacific Eye Institute ( Formerly Inland Eye Institute) (0.9 miles)
• Macias Eye Medical Centers (1.5 miles)
• Loma Linda University Children's Hospital (2.6 miles)
• Loma Linda University Physician Referral (2.7 miles)
• Loma Linda University Family Medical Group (3.4 miles)

Pharmacies

• Rite Aid (1 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.5 miles)
• Don's Drugs (3.7 miles)
• Rite Aid (3.7 miles)
• Walmart Pharmacy (3.8 miles)
• Mountain View Pharmaceuticals (3.8 miles)

Restaurants

• P&G World Famous Burgers (1.3 miles)
• McDonald's (1.5 miles)
• Poke Bar (2.4 miles)
• Najwa's Mediterranean Cuisine (2.5 miles)
• BJ's Restaurant & Brewhouse (2.6 miles)
• In-N-Out Burger (2.7 miles)
• In-N-Out Burger (3.6 miles)

Transportation

• The Colton Diamonds (1.4 miles)
• San Bernardino Transit Center (3.2 miles)

Places of Worship

• Azure Hills Seventh-Day Adventist Church (1.5 miles)
• National Association of Seventh Day Adventist Dentists (2.5 miles)
• Crosswalk Church (3.9 miles)
• The Refuge Bible Fellowship (4.6 miles)
• Packinghouse Church (5.7 miles)

Cafes

• Starbucks (2.8 miles)
• Starbucks (3.3 miles)
• Viva La Boba (3.6 miles)
• Stell Coffee & Tea Company (5.7 miles)
• Starbucks (5.7 miles)
• Starbucks (6 miles)

Hospitals

• Jerry L Pettis Memorial (3.3 miles)
• Mountain View Surgery Center (4.1 miles)
• Loma Linda Ambulatory Care Center (4.2 miles)
• Pacific Park Convalescent Center of San Bernardino (5.3 miles)
• San Bernardino Medical Group (5.4 miles)
• Vantage Oncology (5.8 miles)

Theaters

• Regal San Bernardino & RPX (3.7 miles)
• Mountain Grove 16 (6 miles)

Parks

• Leonard Bailey Park (4.5 miles)
• Brookside Park (5.7 miles)