Chaparral Treatment Ctr in Colton, CA

Pros

• They provide very good treatment and are very friendly, even accommodating patients in their language.
• The clinic is fast, friendly, and welcoming, treating patients like family.
• The doctor was kind and caring, giving time and attention.
• The staff are very friendly and the office is clean.
• Patients would highly recommend this clinic to anyone in need of care.
• Care is excellent from the assistants to the doctors, with clear explanations.
• Front desk staff are amazing; the doctors have great bedside manner and are knowledgeable.
• HealthPointe staff are professional and supportive, making patients feel heard and respected.
• The therapy is excellent and very helpful, with patients feeling improvement.

Cons

• The facility is described as incompetent, mismanaged, and disorganized.
• Patients report hours-long waits and last-minute appointment cancellations.
• Some doctors are described as disrespectful, arrogant, and dismissive with terrible bedside manners.
• There is a lack of communication that leaves patients feeling unheard and inadequately treated.
• The environment is described as dirty and unprofessional, with staff distracted by social media.
• The practice is criticized for prioritizing workers' compensation cases over patient care.

Review

Chaparral Treatment Center in Colton is best suited for seniors and adults who need focused rehabilitation, pain management, and language-accessible care, paired with a personable therapy team. The community shines where therapy and hands-on treatment are the primary goal: patients who value approachable clinicians, clear explanations, and a clinic atmosphere that can feel like a supportive family environment. For families seeking a tightly coordinated, long-term primary-care relationship with a single physician or a streamlined, consistently on-time scheduling system, this center's strengths may still be unevenly matched by the realities of day-to-day operations.

Those who should consider alternatives include anyone who prioritizes predictability in scheduling and continuity of care. Several reviews highlight frustrating wait times, frequent appointment changes, and difficulty reaching staff by phone. When the focus is on rapid authorization, seamless communication with primary care, and reliably kept appointments, other facilities with a more rigid scheduling workflow and clearer care coordination may deliver less friction. For individuals whose care hinges on strict, documented consistency across multiple visits and clinicians, the variability here can undermine confidence in staying with a single care plan over time.

The strongest selling points are tangible: a courteous, patient-centric approach from therapists and clinicians, a clean, welcoming environment, and robust language accommodation that removes a common barrier for many patients. Physical therapy and rehabilitation emerge as standout services, with patients reporting genuine progress and practical guidance that helps manage pain and regain function. Frontline staff frequently earn praise for their warmth and efficiency, and when reports or referrals are needed, competent staff push to resolve issues quickly. In other words, the care team can be highly effective where the patient's issues align with rehab and ongoing therapy rather than with episodic, high-stakes medical decisions.

Yet the cons are real and consistently reported enough to matter in decision-making. The most persistent drawbacks are inefficient administrative processes and inconsistent doctor engagement. Long wait times for appointments and for medication or referrals, frequent last-minute schedule changes, and difficulties contacting the office by phone create significant friction, especially for someone with acute pain or limited mobility. Several patients describe encounters with clinicians who felt rushed, dismissive, or lacking empathy, and some note that certain visits devolved into a focus on billing or insurance rather than genuine problem-solving. When complex care or specialized procedures are involved, the experience can become disjointed rather than cohesive.

The pros and cons do not cancel each other out; they trade off in meaningful ways. For a patient who can tolerate occasional administrative delays but gains measurable relief from skilled therapists and attentive clinicians, the positives can outweigh the negatives. Language accessibility and a therapy-forward model reduce barriers and can accelerate improvement, making this a strong choice for rehab-first needs or for someone who benefits from a compassionate team that remembers names and explains treatment plans clearly. Conversely, for someone who must rely on consistent doctor visits, predictable scheduling, and seamless referrals within a broader care network, the friction around wait times and care coordination may negate the medical gains, prompting a search for a more tightly run operation.

In the end, families evaluating Chaparral Treatment Center should enter with clear expectations. If the priority is effective rehabilitation, symptom relief, and a supportive, linguistically accessible environment, this facility can deliver meaningful gains. However, if the decision hinges on rock-solid appointment reliability, uniform bedside manner across all providers, and tightly integrated coordination with other specialists or a single primary physician, it would be prudent to explore alternatives first or plan a cautious, phased engagement with explicit questions about wait times, care teams, and referral processes before committing. A practical approach is to identify a preferred therapist or clinician with strong reviews, confirm the office's ability to maintain timely scheduling, and request a concrete care plan with milestones and PCP communication guarantees before proceeding.

Physicians

• Elmer Reymond Symonett (0.3 miles)
• Bones and Spine Surgery (0.6 miles)
• Pacific Eye Institute ( Formerly Inland Eye Institute) (0.9 miles)
• Macias Eye Medical Centers (1.5 miles)
• Loma Linda University Children's Hospital (2.6 miles)
• Loma Linda University Physician Referral (2.7 miles)
• Loma Linda University Family Medical Group (3.4 miles)

Pharmacies

• Rite Aid (1 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.5 miles)
• Don's Drugs (3.7 miles)
• Rite Aid (3.7 miles)
• Walmart Pharmacy (3.8 miles)
• Mountain View Pharmaceuticals (3.8 miles)

Restaurants

• P&G World Famous Burgers (1.3 miles)
• McDonald's (1.5 miles)
• Poke Bar (2.4 miles)
• Najwa's Mediterranean Cuisine (2.5 miles)
• BJ's Restaurant & Brewhouse (2.6 miles)
• In-N-Out Burger (2.7 miles)
• In-N-Out Burger (3.6 miles)

Transportation

• The Colton Diamonds (1.4 miles)
• San Bernardino Transit Center (3.2 miles)

Places of Worship

• Azure Hills Seventh-Day Adventist Church (1.5 miles)
• National Association of Seventh Day Adventist Dentists (2.5 miles)
• Crosswalk Church (3.9 miles)
• The Refuge Bible Fellowship (4.6 miles)
• Packinghouse Church (5.7 miles)

Cafes

• Starbucks (2.8 miles)
• Starbucks (3.3 miles)
• Viva La Boba (3.6 miles)
• Stell Coffee & Tea Company (5.7 miles)
• Starbucks (5.7 miles)
• Starbucks (6 miles)

Hospitals

• Jerry L Pettis Memorial (3.3 miles)
• Mountain View Surgery Center (4.1 miles)
• Loma Linda Ambulatory Care Center (4.2 miles)
• Pacific Park Convalescent Center of San Bernardino (5.3 miles)
• San Bernardino Medical Group (5.4 miles)
• Vantage Oncology (5.8 miles)

Theaters

• Regal San Bernardino & RPX (3.7 miles)
• Mountain Grove 16 (6 miles)

Parks

• Leonard Bailey Park (4.5 miles)
• Brookside Park (5.7 miles)