Overall Review of Manorcare Health Services (Citrus Heights)
caveat
24 reviews mention this
Call lights and medication care
Residents and families frequently describe slow response to call buttons and missed or late medications.
A recurring concern in the reviews is that help was not provided promptly when residents used call lights or needed basic assistance, including restroom needs. Several reviews also mention medication problems, such as incorrect dosages, delayed delivery, or difficulty getting what was ordered. A few reviews describe communication gaps around doctor contact and follow-through, which compounded the frustration for families. Some residents say they did receive attentive nursing care, but the negative call-and-medication experiences are prominent.
common
18 reviews mention this
Staff attentiveness is mixed
Many reviews credit caring, professional staff, while others describe rude or dismissive behavior.
On one hand, multiple reviews say the staff was kind, caring, responsive, and professional, with families appreciating the effort put into comfort and safety. Several reviews highlight particular nurses, CNAs, or therapists as helpful and quick to act, and a few describe feeling supported through transitions. On the other hand, other reviews call out lack of effort, unresponsiveness, and disrespect when families raised concerns. That contrast shows up repeatedly across the feedback, even in stays that were described as clean or organized.
common
9 reviews mention this
Physical therapy is a highlight
Rehabilitation progress and strong therapy teams are frequently mentioned by reviewers.
Several reviews praise the rehab experience, describing skilled physical therapy and improvements in mobility, stamina, or confidence after strokes or surgeries. Families also mention helpful therapists and, in some cases, therapist communication and support that encouraged residents to participate. There are also reviews that say therapy or follow-up was lacking or inconsistent, including missed prescribed sessions. Overall, therapy is a clear point of difference between reviews that were satisfied and those that were not.
common
7 reviews mention this
Dining quality varies by review
Dining is a frequent topic, with reviewers divided between tasty meals and disappointing food.
Some reviews describe meals as tasty, above average, or impressive for skilled nursing, and they mention enjoying eating in the dining room. Others report problems such as bland food, very poor food quality, or overall dissatisfaction with what was served. A number of reviews also discuss food indirectly through routine needs like hydration or appetite support, adding to the wide range of impressions. The community offers restaurant-style dining and dietary support options, which aligns with why dining comes up so often in the feedback.
caveat
6 reviews mention this
Cleanliness and odors come up
Reviews mention both a clean, organized environment and serious cleanliness or odor complaints.
Several reviews describe the facility as clean and organized, and some specifically praise cleanliness and professionalism during stays. At the same time, other reviews describe dust, neglected rooms, missing items, and unpleasant odors such as feces-related smells. A few reviews connect cleanliness problems to broader concerns about attention to daily care needs. Because both positive and negative cleanliness stories appear, the overall impression depends heavily on the unit and the care experience described in each review.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
162 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Sacramento International (17 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Convenient location with abundant nearby amenities and personalized care.
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