Manorcare Health Services (Citrus Heights)

Pros

• The staff at ManorCare Health Services-Citrus Heights provided exemplary care, demonstrating knowledge and extensive support for patients.
• Residents experienced a clean and pleasant environment, with no unpleasant odors reported.
• The physical and occupational therapy teams were highly praised for their effectiveness and dedication to helping residents recover.
• Many reviewers expressed gratitude for the nursing staff, highlighting their efforts to make patients feel safe and comfortable despite the challenges they face.
• ManorCare offers good security measures, ensuring a safe environment for residents.
• Activities such as singing sessions and games like Bingo were noted as positive aspects of resident engagement within the facility.

Cons

• The care at the facility is awful, with staff showing neglect towards residents.
• Employees reportedly run the halls and have no control over the treatment of patients by CNAs.
• Residents are isolated and not allowed out of their rooms, causing additional emotional distress.
• There are complaints about inadequate response times when patients ring their bells for help.
• Communication between staff and families is lacking, leading to unresolved issues and dissatisfaction with care.
• There were reports of residents being left unattended inappropriately, resulting in incidents of discomfort and neglect.
• Access to doctors and timely medical attention appears to be a concern, with some patients experiencing delays in necessary care.
• The dining options were described as bland and unappetizing, contributing to an overall negative experience during the stay.

Review

The quality of care at nursing and rehabilitation facilities can profoundly affect the lives of residents and their families. Reviews for ManorCare Health Services in Citrus Heights illustrate a wide spectrum of experiences, reflecting both commendations and serious concerns about the level of care provided. While some families express deep gratitude for the services rendered, others raise alarming issues that highlight neglect and inefficiencies within the system.

On one side of the spectrum, several former residents and their families speak positively about their time at ManorCare. One individual shared an emotional farewell to staff members after a successful two-week stay following knee replacement surgery, praising the physical and occupational therapists for their dedication and competence. They noted significant improvements in movement and range of motion post-treatment, highlighting that even physicians were surprised by the progress made during their stay. This sentiment is echoed by other reviewers who appreciated the cleanliness of the facility, competent nursing staff, and structured therapy programs that helped them or their loved ones achieve specific health goals.

However, contrasting these positive reviews are accounts detailing severe deficiencies in patient care at ManorCare. Multiple reviewers expressed deep concern regarding neglectful practices that led to dire health consequences for residents. One family recounted their distress over inadequate attention given to a loved one who subsequently suffered from repeated urinary tract infections due to what they described as neglectful practices including withheld call buttons designed to summon help. Such allegations reflect not only a lack of responsiveness but also a troubling disregard for resident dignity—another reviewer vividly described desperate cries from residents going unheard as employees hurried past them without acknowledgment.

Communication breakdowns within the facility emerged as another theme among dissatisfied clients. A reviewer lamented how their loved one was left unattended near nursing stations without adequate supervision or care while they visited. Furthermore, there was frustration directed toward management’s apparent inability to maintain control over staff behavior, leading to dissatisfaction with how nurses interacted with patients and family members alike. For some families returning after previous positive experiences found notable declines in service quality—indicating potential fluctuations over time within staffing dynamics or overall management strategies.

In light of such grievances regarding attentiveness to resident needs and communication failures, some individuals have opted to relocate their loved ones elsewhere. For instance, one harrowing review recounted an incident where a resident required emergency medical assistance due to insufficient monitoring which resulted in dangerously low oxygen levels before being transported out via 911 call—a critical failure that ultimately prompted them to seek alternate accommodations altogether.

Despite these troubling reports surrounding quality of care at ManorCare Health Services-Citrus Heights, it is essential to acknowledge those whose experiences tell a different story. Many praised staff efforts amid clear systemic challenges like staffing shortages—often noting that nursing teams worked diligently despite overwhelming conditions faced on a day-to-day basis.

Overall, prospective residents or families seeking placement for loved ones should carefully weigh both sides represented here when considering ManorCare Health Services-Citrus Heights as an option. The mixed feedback highlights how subjective experiences can vary significantly depending on individual circumstances within any healthcare setting—and underscores the necessity for ongoing transparency regarding care standards across skilled nursing facilities.

Restaurants

• El Tapatio (0.2 miles)
• Raising Cane's Chicken Fingers (0.7 miles)
• Wendy's (0.9 miles)
• McDonald's (0.9 miles)
• Chick-Fil-A (3.5 miles)
• McDonald's (3.6 miles)
• In-N-Out Burger (3.7 miles)

Pharmacies

• Rite Aid (0.2 miles)
• Sunrise Village (0.2 miles)
• Walgreens (0.7 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2 miles)
• Rite Aid (2.3 miles)

Physicians

• UC Davis Medical Group (0.7 miles)
• Mercy San Juan Hospital (2.1 miles)
• EYEcenter Optometric (3.1 miles)
• Dr. Randolph Brown (3.1 miles)
• Debruin Medical Center (3.8 miles)
• Linder Psychiatric Group (5.2 miles)
• Mary Jammal MD (5.5 miles)

Cafes

• Dutch Bros Coffee (0.9 miles)
• Starbucks (1 miles)
• Starbucks (1.8 miles)
• Starbucks (2 miles)
• Starbucks (2.9 miles)
• Starbucks (4 miles)
• Starbucks (4.4 miles)

Places of Worship

• St Mel's Catholic Church (1.1 miles)
• Crossroads Christian Fellowship Wesleyan Church (1.8 miles)
• SDA Ukrainian Church (1.8 miles)
• Slavic SDA Church (5.3 miles)

Hospitals

• San Juan Surgery Center (1.8 miles)
• Walnut Whitney (4.7 miles)
• Kaiser Permanente Hospital (5.6 miles)
• Yuan Franklin E MD - Kaiser Permanente Medical Group (5.6 miles)
• Kaiser Permanente Labor and Delivery (5.7 miles)

Parks

• Sacramento Bar (2.2 miles)
• Sunrise Area American River Parkway (2.5 miles)
• Nimbus Flat (3.9 miles)
• Carmichael Park (4 miles)
• Effie Yeaw Nature Center (4 miles)
• Ancil Hoffman Park (4.5 miles)
• Negro Bar State Park (4.6 miles)

Theaters

• Century Theatre (3.4 miles)
• Folsom Century Theaters (4.9 miles)

Transportation

• Roseville Amtrak (5.7 miles)