Heritage Care Home

Pros

• The staff is incredibly loving with the residents.
• They are attentive to residents and keep families informed of changes.
• All of the staff is wonderful.
• The Executive Director, Kylie, has dedicated so much to ensuring families and residents receive the best possible experience.
• Hannah, the Marketing Director, is not only a listening ear to families and their needs but also a wealth of wisdom and guidance.
• The staff at The Courte at Citrus Heights are incredibly patient and caring, always going above and beyond to make sure my loved one feels safe and supported.
• The community feels like a true home, with a friendly and familiar atmosphere where residents can socialize and participate in activities they enjoy.
• Their activities program is fantastic, offering a variety of stimulating options that cater to different levels of cognitive ability, keeping residents engaged throughout the day.
• The care plans are individualized to each resident's specific needs, ensuring they receive the right level of support and attention.
• The staff truly respects the dignity of each resident, treating them with kindness and understanding at all times.
• The facility is immaculately clean and well-maintained, creating a pleasant and comfortable living environment for residents.
• The memory care provided here is truly exceptional. The staff is phenomenal - compassionate, attentive, and always going above and beyond to make residents feel at home.

Cons

• The reviewer reported multiple delays in setting a move-in date due to staff shortages.
• They stated the facility determined the resident to require a higher level of care than initially stated, resulting in higher charges.
• They noted an increase in the care rating from 346 to 444 without providing any breakdown.
• They requested assessment reports, and were told the regional staff would require a new approval, something never previously mentioned.
• They were informed that the resident would not be approved, despite prior approval.
• They felt blindsided by the decision and believed it was made to avoid scrutiny from family members.
• They were waiting for a move-in date while the resident remained in a nursing home ready for discharge for at least two weeks.
• They suspected the decision was made to avoid a resident whose family member was questioning things.

Review

The Courte at Citrus Heights emerges in these voices as a warm, expertly managed memory care community where around-the-clock care is provided by caring, attentive staff. Families repeatedly describe the environment as safe, inviting, and truly welcoming - a place that feels like home rather than a health facility. The overarching impression is that the team takes pride in their work, prioritizing both the physical safety of residents and the social and emotional well-being that keeps aging loved ones engaged and content.

Leadership and frontline staff stand out as foundational strengths. Several reviewers single out the Executive Director, Kylie, for her dedication to ensuring residents and families receive the best possible experience. The Marketing Director, Hannah, is praised for listening to families' needs and offering thoughtful guidance. Beyond administration, the front desk team - Kallie in particular - is highlighted for consistently helpful directions and warm, friendly service. Across shifts and roles, reviewers describe a culture where staff members genuinely seem to care about the people they serve and about maintaining a respectful, home-like atmosphere.

The physical environment and daily routines reinforce the sense of a well-run, comfortable home. Reviewers consistently note that the facility is clean, well-maintained, and fragrant with a fresh, pleasant smell. The memory care setting is described as full of life and activity, with residents who are frequently engaged in a variety of pursuits. Activities span creative, cognitive, and physical realms - from painting and bingo to exercise sessions and morning brain activities - designed to accommodate different cognitive abilities and to keep residents actively involved throughout the day. Many families report that their loved ones not only participate but thrive, connecting with others and enjoying a renewed sense of purpose.

Care plans and individualized attention are repeatedly commended. Families say staff take the time to tailor care to each resident's needs, ensuring appropriate support while preserving dignity and respect. The sense that staff truly respects residents as individuals - treating them with kindness and understanding at all times - comes through in multiple accounts. The memory care program is frequently described as exceptional, with residents feeling at home and family-like relationships forming between residents and the caregiving team. In short, the Courte appears to strike a balance between professional care and the warmth of a close-knit community.

Communication with families is a persistent theme in the reviews, with many families reporting thorough, regular updates and inclusive decision-making. When changes in condition occur, or when adjustments to care are needed, staff are described as prompt and transparent in sharing information. Families feel informed and involved, which contributes to the strong sense of trust that many say they have developed with the team. The combination of open communication and consistent, attentive care helps reassure loved ones' caretakers that their family members are in capable hands.

There are, however, a few caveats mentioned. One reviewer who sought to move a loved one into The Courte described delays in finalizing a move-in date and a midstream reevaluation of the level of care required, which led to questions about charges and a lack of transparency in assessment breakdowns. The experience included requests for documentation and a subsequent shift in the approval process that felt abrupt to the reviewer. This account stands out as a reminder that even highly regarded facilities grapple with administrative and alignment challenges, and it underscores the importance of clear, proactive communication and documented assessments when plans evolve.

Despite that single, pointed critique, many voices converge on the sense that The Courte at Citrus Heights is a place where families feel listened to, and where residents receive genuine, compassionate care. An experienced RN who visited as part of a professional consultation described the staff as exceptionally kind and thorough, noting the facility's spotless condition and the overall impression of a team that truly cares for both patients and visitors. There are also individual shout-outs - Jessica, a caregiver, is described as kind, hardworking, and positive; the reception, activities, and care teams are all seen as welcoming and cohesive. These anecdotes reinforce the view that the Courte operates as a well-coordinated, people-centered community.

Across multiple perspectives, the most compelling message is one of trust and transformation. Reviewers repeatedly report that their loved ones - whether a grandmother, mother, or aunt - experience renewed happiness, engagement, and a sense of belonging since joining The Courte. The environment is depicted as a beautiful, quaint memory care setting with a homey, nurturing vibe where residents are encouraged to participate, socialize, and enjoy meaningful activity. For families considering memory care, the consensus is clear: The Courte at Citrus Heights represents a thoughtful blend of professional expertise, compassionate care, and a community that feels like family. If you're seeking a memory care option for a loved one, many reviewers would encourage you to visit and experienced team members to discuss how they might support your family's unique needs.

This part of Citrus Heights, California offers a convenient and diverse range of amenities for senior living. With several physicians, hospitals, pharmacies, and cafes in close proximity, residents have easy access to healthcare services and everyday essentials. The area also boasts various dining options including fast food chains like McDonald's and Raising Cane's Chicken Fingers, as well as sit-down restaurants like El Tapatio. For those who enjoy outdoor activities, there are several parks nearby such as Ancil Hoffman Park and Effie Yeaw Nature Center. Additionally, transportation options are readily available with the Roseville Amtrak station located just 5.6 miles away. Overall, this neighborhood provides a mix of convenience and leisure possibilities for seniors looking to settle in the area.

Physicians

• UC Davis Medical Group (0.5 miles)
• Mercy San Juan Hospital (1.7 miles)
• EYEcenter Optometric (3.3 miles)
• Dr. Randolph Brown (3.3 miles)
• Debruin Medical Center (4.2 miles)
• Mary Jammal MD (5.5 miles)
• Linder Psychiatric Group (5.6 miles)

Restaurants

• El Tapatio (0.5 miles)
• McDonald's (0.6 miles)
• Raising Cane's Chicken Fingers (0.7 miles)
• Wendy's (1 miles)
• Taco Bell (3.4 miles)
• Chick-Fil-A (3.7 miles)
• McDonald's (3.8 miles)

Pharmacies

• Rite Aid (0.5 miles)
• Sunrise Village (0.5 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.6 miles)
• Rite Aid (2 miles)

Cafes

• Dutch Bros Coffee (0.6 miles)
• Starbucks (1.1 miles)
• Starbucks (1.5 miles)
• Starbucks (1.8 miles)
• Starbucks (3.1 miles)
• Starbucks (3.9 miles)
• Starbucks (4.2 miles)

Places of Worship

• St Mel's Catholic Church (1.3 miles)
• Crossroads Christian Fellowship Wesleyan Church (1.5 miles)
• SDA Ukrainian Church (1.5 miles)
• Slavic SDA Church (5.2 miles)

Hospitals

• San Juan Surgery Center (1.5 miles)
• Walnut Whitney (4.5 miles)
• Kaiser Permanente Hospital (5.5 miles)
• Yuan Franklin E MD - Kaiser Permanente Medical Group (5.6 miles)
• Kaiser Permanente Labor and Delivery (5.6 miles)

Parks

• Sacramento Bar (2.4 miles)
• Sunrise Area American River Parkway (2.7 miles)
• Carmichael Park (3.8 miles)
• Effie Yeaw Nature Center (3.9 miles)
• Nimbus Flat (4.3 miles)
• Ancil Hoffman Park (4.4 miles)
• Maidu Regional Park (4.9 miles)

Theaters

• Century Theatre (3 miles)
• Folsom Century Theaters (5.2 miles)

Transportation

• Roseville Amtrak (5.6 miles)