Westview Healthcare Center in Auburn, CA
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12225 Shale Ridge Lane, Auburn, CA 95602
For more information about senior living options: (844) 490-3973
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The staff were absolutely incredible and treated the mother with care and dignity. Blanca Harvey has a heart of gold and patience of a diamond. The PT/OT team is awesome. The food is better than hospital food. The gardens are lovely. The staff are friendly and helpful, creating a positive atmosphere. The discharge planner went above and beyond to ensure safety.
It was impossible for anyone to reach a human by phone. The receptionist appeared disinterested and told callers it wasn't her job to connect them, telling them to call back later. The office experience was something to avoid. The facility was severely understaffed, and the staff present were rude, inattentive, and more focused on their phones than patient care. On arrival, the front desk was unmanned and EMTs were left wandering the building. The rooms were dirty and poorly maintained - trash and blood stains, a nonfunctional thermostat that left rooms freezing, and the food was cold. A nurse named Princess seemed uninterested in concerns, and a manager pressured the grandmother into signing paperwork under duress. The director of nursing was deemed untrustworthy, and many staff were inattentive or negligent. There were repeated medication errors and delays, including wrong meds or meds given hours early, with orders not consistently checked. Personal items were stolen or misplaced with administrators not taking responsibility or returning them. Numerous reviews described the facility as dangerous or neglectful, citing dehydration, neglect, poor communication, and inability to reach loved ones.Westview Healthcare Center in Auburn is best suited for seniors who need short- to mid-term rehabilitation and have vigilant family involvement. The campus supports extensive physical and occupational therapy, with a large rehabilitation footprint and therapists who can produce genuine gains for patients recovering from surgeries or injuries. The facility also hosts long-term residents and hospice, but the rehab pathway is where the care team tends to show the most consistency and expertise. For families that can actively participate - visiting, monitoring care plans, and coordinating with therapy and social services - Westview can deliver meaningful progress and a supportive environment during recovery.
However, alternatives should be on the radar for anyone prioritizing seamless memory care, ironclad medication safety, and consistently responsive front-line service. Multiple reviewers warn that the center's size and staffing pressures translate into uneven care experiences, odd shifts in tone from front-desk staff, and situations where timely communication and medication administration fall short. For families seeking a facility with a spotless reputation for dementia care, always-on call responsiveness, or a culture of proactive, meticulous oversight, Westview's variability makes alternatives worth exploring.
The facility's strongest offset to the drawbacks lies in its proven rehab and nursing strengths. The therapy team - cited repeatedly as capable and impactful - helps patients regain strength and mobility, with hopeful outcomes even after serious health events. Nursing staff are frequently described as professional and genuinely caring, especially within the post-acute and rehab corridors. The kitchen and dining experience also gets nods for better-than-hospital fare and the ability to substitute meals, contributing to overall comfort during recovery. When therapy, attentive nurses, and a structured discharge process align, Westview produces tangible gains and a sense of real progress for residents.
Beyond rehab, several reviewers highlight positive, dependable elements that can mitigate concerns about staffing shortages. The campus layout supports organized care delivery, and the social services and discharge planning teams are identified as capable, addressing issues and coordinating transitions. The care atmosphere can feel homey to families who observe staff taking time to communicate, celebrate milestones, and help residents stay engaged through activities and therapy sessions. In these moments, Westview demonstrates what a well-staffed, resident-centered rehab facility can be when the right people are in place.
Yet the flip side is unmistakable in the written experiences. A substantial portion of reviews describe persistent access problems, with a single front-desk line and frequent difficulty reaching someone by phone. Allegations range from inattentive or rude front-desk staff to instances of medication mix-ups, delayed labs, and insufficient monitoring of oxygen therapy or other critical needs. Reports of neglect, poor hygiene in rooms, and even dire warnings about safety reflect real fear for some families. These accounts underscore a central truth: outcomes at Westview are highly contingent on shift, unit, and staff availability, making consistency a legitimate concern.
Decision-makers should approach Westview with a plan. Before choosing, ask about current staff-to-patient ratios across units, the process for medication administration and error prevention, and the facility's explicit protocol for family communication when a resident's health changes. Request a tour during rehab hours to observe how the therapy team coordinates with nursing and whether call bells are answered promptly. If memory care is a factor, probe how dementia patients are safeguarded, how wandering is prevented, and what specialized staff training exists. Consider a trial period or formal transition plan to an alternate facility if sleep-quality, safety, or timely responses become ongoing issues.
In sum, Westview Healthcare Center offers real rehabilitation value and compassionate nursing care in a large, established environment. For families able to stay actively involved, and for residents who are focused on recovery outcomes, the pros can clearly outweigh the cons. For those prioritizing pristine safety, consistent front-desk reliability, and flawless day-to-day operations, alternatives may deserve serious consideration. The right choice hinges on whether the priority is strong rehab with engaged staff, or a broader, more uniformly dependable care experience across all facets of daily living.
205 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces. Guasts at mealtime"Guests at mealtime" offer seniors the opportunity for social interaction, companionship, and a sense of community during meals, which can help combat feelings of loneliness and isolation commonly experienced in senior living environments. It can also enhance their overall dining experience and improve their mental and emotional well-being.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Resident parkingResident parking is crucial for seniors in a senior living community as it provides convenience, accessibility, and safety for residents who may have limited mobility or rely on personal vehicles for transportation. Having designated parking spaces ensures that seniors can easily access their homes without having to walk long distances or navigate crowded parking lots, ultimately enhancing their overall quality of life and sense of independence.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Westview Healthcare Center is an exceptional assisted living community located in Auburn, CA. With a wide range of amenities and care services, residents can enjoy a comfortable and fulfilling lifestyle.
The community offers numerous amenities to enhance the residents' quality of life. A beauty salon is available for residents to pamper themselves and stay looking their best. Residents can also enjoy their favorite TV shows with cable or satellite TV in their fully furnished apartments. Community operated transportation ensures that residents have easy access to local attractions, events, and appointments. For those who want to stay connected, there is a computer center with Wi-Fi/high-speed internet.
Meals are a highlight at Westview Healthcare Center, with a spacious dining room offering restaurant-style dining. Special dietary restrictions are catered for to ensure each resident's nutritional needs are met. Additionally, guests are welcome to join residents for meals.
Residents have plenty of options for recreation and relaxation within the community. A fitness room allows them to stay active and maintain their physical well-being. The gaming room offers opportunities for friendly competition and socializing. Outdoor spaces including gardens provide tranquil spots for enjoying fresh air and nature. For quiet moments, there is a small library where residents can escape into books or read up on their interests.
Care services at Westview Healthcare Center prioritize the well-being of every resident. A 24-hour call system ensures that assistance is readily available whenever needed. Trained staff provide assistance with daily living activities such as bathing, dressing, and transfers. Medication management services help ensure that residents receive their medications accurately and on time. A mental wellness program focuses on promoting good mental health among residents.
The community's location provides convenient access to various amenities in the surrounding area. Cafes, parks, pharmacies, doctors' offices, restaurants, theaters, and hospitals are all within close proximity.
With its comprehensive amenities, personalized care services, and convenient location near essential amenities, Westview Healthcare Center offers a warm and comfortable home for seniors in Auburn, CA.
Westview Healthcare Center is located at 12225 Shale Ridge Lane, Auburn, CA 95602 in Placer County, California
Westview Healthcare Center on seniors.fyi includes 14 photos including images showing interior, landscaping, bedroom, decor, gym, fitness, exercise equipment, outdoor, and more.
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Interior
Decor
Building
Bedroom
Trees
Landscaping
Lighting
Garden
Seating Area
Bathroom
Natural Light
Exercise Equipment
Gym
Reception Area
