Hilltop Manor Convalescent

Pros

• Blanca Harvey has a heart of gold and patience of a diamond.
• The care was absolutely outstanding.
• They allowed late visits and treated patients with care and dignity.
• The PT/OT team is awesome.
• The CNA/RN/LVN section 4 staffing team was great.
• The food is better than hospital food.
• Erin and the social services team address issues.
• The gardens are lovely.
• Graciela is very professional and highly regarded.

Cons

• The facility is severely understaffed, and the staff present are rude and inattentive.
• There is only one phone number to call, and the receptionist spends hours on personal calls, causing long waits.
• The front desk is sometimes unmanned, leaving EMTs wandering and visitors without help.
• The rooms are appalling: the food is cold and left out for hours, there is trash and blood stains, and the thermostat does not work, leaving the room freezing.
• A nurse named Princess seemed uninterested in patient concerns, and a manager pressured a resident to sign paperwork under duress.
• The director of nursing is not trustworthy, and most staff are inattentive or negligent.
• Some staff are more focused on their phones than on patient care.
• There are frequent medication and lab issues, including wrong medications and delayed tests or changes not followed.
• The facility is unsafe due to mixing mental health patients with elderly residents.
• A traumatic report of cruelty and neglect was described, despite some staff who demonstrated genuine care.

Review

Across the many voices gathered in these reviews, a nuanced picture of Westview Healthcare Center emerges. The facility is large and busy, serving a mix of short-term rehab, long-term care, and hospice. For some families, the experience centers on deeply compassionate, attentive care during some of the most vulnerable moments; for others, it highlights ongoing frustrations with understaffing, communication gaps, and management that leaves loved ones feeling overlooked. Taken together, the reports describe a place that can be a source of real comfort and real concern, often within the same patient's journey.

Several reviewers celebrate individual caregivers who stood out for their generosity, expertise, and humanity. Blanca Harvey is singled out for having a "heart of gold," paired with extraordinary patience. Graciela, affectionately known as GG, is repeatedly praised as professional, attentive, and genuinely caring, with one commenter even calling her "amazing with a great heart." The PT/OT team - Cole, Matt, Mike, Elaine, and Todd - receives warm accolades for helping patients regain strength after surgeries or injuries. The CNA/RN/LVN team in the section 4 group - Jodi, Bri, Jun, Elise, Destiny, Graciata, Jasmine - also earns praise for their teamwork and friendliness. In many entries, staff like Erin in Social Services and the broader caregiving staff are described as responsive, patient, and collaborative, and the general atmosphere is recalled as "genuine and loving." For residents and families who felt looked after, the care could feel deeply personal and attentive, with remarks about clean rooms, good food (surprisingly better than hospital fare), and a sense that staff work hard to keep people safe and engaged.

Alongside these positives, other reviews underscore the realities of operating a large facility with significant demands. A common thread is the perception that the facility is very busy and, at times, understaffed. Several comments note long hours, delayed responses to call lights, or caregivers who are stretched thin. One reviewer describes the center as a place where staff can be "inattentive/negligent at best," and others point to occasional miscommunications about treatment plans, medication timing, or monitoring - concerns that understandably unsettle families who are trying to navigate complex medical needs for their loved ones. For some families, these staffing challenges are a barrier to feeling confident about ongoing care, even when individual staff members are caring and capable.

The reviews also reveal specific, harrowing experiences that have understandably left lasting impressions. One particularly distressing account describes a grandmother transferred two hours away from a hospital against her wishes, with a front desk left empty, EMTs wandering, and a nurse who appeared disengaged. The room was described as dirty, with cold, non-functional climate control, and a care plan that failed to provide constant monitoring for oxygen and inhaler treatments. The reviewer contends that a manager pressured them to sign paperwork under duress, undermining trust in the facility's administrative practices. This story is set against the backdrop of other accounts where families felt similarly anxious about the consistency and safety of medical care. Such experiences illustrate the vulnerable moments when families rely on a facility to stand with them, not against them, and they color overall impressions with a strong sense of caution.

Other criticisms focus on day-to-day operations and front-desk culture. Some reviewers report a single contact line that never seems to connect, and one describes the receptionist as being distracted, even spending extensive time on personal calls rather than assisting visitors. Comments like these highlight the disconnect between the emotional weight of the residents' situations and the administrative friction that families encounter while trying to reach a loved one or obtain information. A few accounts also reference management decisions and leadership dynamics - instances where families felt that nursing leadership, such as the director of nursing, could come across as aggressive or unhelpful - and cases where staff appear more engaged with personal devices than with patient care. In urgent moments, these perceptions can intensify the sense that care is inconsistent.

Despite the seriousness of some critiques, a number of reviewers reinforce a more optimistic view: they describe the facility as a solid choice for certain needs, with standout staff who truly make a difference. Some observers caution travelers to consider their specific loved one's situation and remind others that experiences will vary by shift and by caregiver. The facility's atmosphere is often described as welcoming and home-like when the right team members are on duty, and several families report that, when concerns are raised, staff respond quickly and repair issues with a sense of urgency. In these passages, the caregiving team's dedication shines through - nurses who show up on time, rooms that are maintained with care, and food options that provide comfort even on challenging days.

Taken as a whole, the narrative surrounding Westview Healthcare Center reflects a dual reality. On one hand, families recount moments of extraordinary kindness, skilled nursing, and a caring environment where patients feel valued and supported, especially in hospice or end-of-life contexts. On the other hand, the same accounts voice legitimate worries about staffing levels, communication gaps, and inconsistent experiences that can leave families anxious and uncertain. The most hopeful takeaway is that many caregivers - imperfect, human, yet deeply committed - are capable of delivering remarkable, compassionate care. The more challenging takeaway is that without sustained improvements in staffing, administration, and front-line communication, these positive experiences may not be consistently replicated across all shifts and patients. For families navigating a loved one's stay, staying engaged, seeking clarity, and leaning on the facility's strong caregivers when possible appears to be the path most likely to ensure the best possible outcome in a difficult situation.

Restaurants

• El Charro Market (0.3 miles)
• Taco Tree (0.4 miles)
• Wendy's (0.8 miles)
• Applebee's (0.8 miles)
• Knee Deep Brewing Company Tap Room (0.8 miles)
• McDonald's (0.8 miles)
• Pho King Good (2 miles)

Parks

• Auburn Regional Park (0.6 miles)
• Ashley Memorial Dog Park (2.9 miles)
• Auburn State Recreation Area (4 miles)
• Boulder Ridge Park (10.8 miles)
• McBean Memorial Park (11.2 miles)
• Breen Park (12.8 miles)
• Johnson-Springview Park (14 miles)

Physicians

• Brian K. Kim, M.D., FACP (0.6 miles)
• Sutter Occupational Health Services (0.6 miles)
• Attia Abbasi, M.D., FAAP (0.6 miles)
• Gregory T. Lichtman, DO (0.6 miles)
• Jeffrey Bergeson, DO (0.7 miles)
• Northcal Hematology Oncology (0.7 miles)
• Auburn Bone and Joint Orthopaedic Clinic (0.8 miles)

Pharmacies

• Gold Country Compoundi (0.9 miles)
• Bel Air Pharmacy (1.3 miles)
• Rite Aid (3.5 miles)
• Save Mart Supermarkets (3.5 miles)
• Longs Drugs (3.6 miles)
• CVS Pharmacy (3.6 miles)
• Sierra Compounding Pharmacy (5.5 miles)

Hospitals

• Siena Care Center (0.9 miles)

Cafes

• Starbucks (2.9 miles)
• Starbucks (3 miles)
• Dutch Bros Coffee (3.6 miles)
• Starbucks (3.6 miles)
• The Pour Choice (4.2 miles)
• North Fork Chai (6 miles)
• Starbucks (6.1 miles)

Theaters

• Regal Auburn - California (2.9 miles)
• SMG Rocklin (12.2 miles)

Transportation

• Colfax Train Station (12.6 miles)