Rock Creek Care Center

Pros

• The staff at Rock Creek Care Center is attentive and caring, providing residents with excellent support and communication.
• Residents benefit from a variety of meal options, including an alternative menu, ensuring their dietary preferences are met.
• The facility is well-maintained, with clean rooms that make residents feel at home.
• The staff proactively addresses medical needs, coordinating appointments and physical therapy for residents.
• Family members appreciate the helpfulness and politeness of the staff, contributing to a positive care experience.
• Residents are actively engaged in mental and physical activities, promoting overall well-being and happiness.
• The facility provides assistance with administrative tasks, such as medi-cal applications, showcasing their commitment to resident care.

Cons

• The patient was subjected to a door left open all night, exposing them to the elements, which is unacceptably cruel.
• Staff claimed to provide pain medication but did not actually administer it, leading to disappointment and distress.
• There are no great skilled nursing facilities (SNFs), suggesting a general lack of quality in such establishments.
• Despite some positive experiences mentioned, there are underlying issues that could warrant complaints to advocacy groups.
• Overall dissatisfaction was expressed regarding treatment received at the facility compared to others owned by Plum Health.

Review

The experiences shared by individuals regarding Rock Creek Care Center highlight a spectrum of care and dedication exhibited by the staff, as well as some unfortunate incidents that underscore the challenges facilities face when caring for vulnerable populations. Reviews reflect both commendable service and significant issues that warrant attention, particularly concerning patient safety and medication management.

On one hand, many families express deep appreciation for the attentive and compassionate nature of the staff at Rock Creek Care Center. One reviewer recounted their positive experience with their stepfather's care, noting that this facility stood out among several others he had been in. They emphasized the commitment of the staff to keep family members informed about the resident’s progress and treatment. The reviewer also appreciated the menu options available, highlighting a flexible alternative menu that allowed residents more choices for meals. This indicates a thoughtful approach to catering to individual tastes, which is often crucial for maintaining quality of life in skilled nursing facilities.

Another family member shared insights from her husband's three-month stay post-stroke. Her review painted an uplifting picture of the center's atmosphere; she noted how clean his room was and praised the amenities that made it feel welcoming and home-like. Importantly, she pointed out how proactive the staff were in managing medical needs through regular appointments and physical therapy sessions. The therapist even took time to train her on caring for her husband, demonstrating a commitment not just to rehabilitation but also to empowering families with knowledge—an essential aspect of transitioning patients back into home life.

Conversely, there are critical reviews that highlight serious concerns about patient care within the facility. One writer expressed outrage at an incident where their door was left open all night after cervical surgery. Not only did this pose a risk to patient safety by exposing them to outdoor elements, but it also raised alarms regarding medication administration, as they claimed pain medications were not provided as promised. Such experiences signal potential systemic issues within staffing protocols or operational oversight that could affect patient wellbeing significantly.

Despite these alarming reports, there are numerous testimonials celebrating Rock Creek Care Center's environment and its impact on residents’ lives. Another reviewer spoke highly of how they cared for an elderly mother who had suffered a fall resulting in injury; they emphasized how 24/7 care positively influenced her recovery journey and mental engagement. The staff’s persistent efforts to keep residents active—both mentally and physically—were commended, revealing an organizational ethos aimed at holistic resident engagement rather than neglecting them due to age or frailty.

Moreover, another satisfied family member lauded not only the quality of care received but also practical assistance with navigating bureaucratic processes such as Medi-Cal applications. Their comment underscored Rock Creek Care Center’s comprehensive support system that extends beyond simple healthcare provisions—it encompasses emotional support as well as assistance with administrative tasks vital for residents' ongoing care.

Overall, while Rock Creek Care Center showcases instances of exceptional service characterized by dedicated staff members striving to create a nurturing environment filled with rich activities and individualized care plans—there remain critical lapses highlighted by some reviewers that demand immediate attention from management. Balancing these mixed reviews paints a complex portrait of this skilled nursing facility; one where strides have undoubtedly been made toward enhancing residential life yet continuous improvements must be pursued diligently to ensure every patient receives unwaveringly excellent care without compromise or neglect.

Cafes

• The Pour Choice (0.3 miles)
• Dutch Bros Coffee (0.9 miles)
• Starbucks (0.9 miles)
• Starbucks (2.4 miles)
• Starbucks (2.4 miles)
• North Fork Chai (3.1 miles)
• Starbucks (7.8 miles)

Restaurants

• Auburn Ale House (0.3 miles)
• Taco Tree (0.5 miles)
• In-N-Out Burger (0.8 miles)
• Crooked Lane Brewing (1.3 miles)
• Dunk 'n Run Donuts (2.3 miles)
• Pho King Good (2.4 miles)
• Black Bear Diner Auburn (2.5 miles)

Physicians

• Sierra Optometry Center (0.9 miles)
• Vista Complete Care (3 miles)
• Next Level Dental (3.7 miles)
• Guadalupe MD Avila-Kirwan Internal Medicine Uc Dav (3.7 miles)
• Bloom Speech and Language (3.7 miles)
• DaVita Auburn Dialysis (3.7 miles)
• Auburn Family Optometry (3.7 miles)

Pharmacies

• Longs Drugs (1 miles)
• CVS Pharmacy (1 miles)
• Rite Aid (1 miles)
• Sierra Compounding Pharmacy (1 miles)
• Save Mart Supermarkets (1 miles)
• Bel Air Pharmacy (3.1 miles)
• Gold Country Compoundi (3.7 miles)

Parks

• Auburn State Recreation Area (1.5 miles)
• Ashley Memorial Dog Park (2.2 miles)
• Auburn Regional Park (4.5 miles)
• Boulder Ridge Park (9 miles)
• Breen Park (10.9 miles)
• Lotus Park (11 miles)
• McBean Memorial Park (11.2 miles)

Theaters

• Regal Auburn - California (1.6 miles)
• SMG Rocklin (9.4 miles)

Hospitals

• Siena Care Center (3.9 miles)