Arcadia Health Care Center

Pros

• The staff and CNAs at Arcadia Care Center are praised for their excellent treatment of patients.
• Joseph, Steven, April, and Jaylen from the activities team bring happiness to residents and make their day.
• There is a diversity in language among the staff, allowing them to effectively communicate with non-English speaking roommates.
• The admissions director, social services, food services, community liaison, nurses, and supporting staff are all commended for their efforts in providing quality care to residents.
• The facility is described as being very pretty with nice gardens that residents can enjoy.
• The level of care provided to residents is highly valued by their family members.
• The staff members at Arcadia Health Care Center are friendly, nice, knowledgeable, and provide good care.
• The facility is clean and does not have a typical hospital smell.
• Staff members are described as professional, caring, and accommodating to residents' wishes and needs.

Cons

• The activities team is disappointing and lacks organization.
• The activities director and vice supervisor are never available or in the office.
• There is favoritism among patients, with Brenda ignoring certain individuals.
• The facility took a week to address a bladder infection and neglected to provide necessary medications.
• They do not prioritize the mental health needs of residents, refusing counseling for anxiety.
• The staff did not initially take the resident to bathe regularly until complaints were made.
• There is a lack of activities during weekends at the facility.
• The air conditioning is not set properly, causing discomfort for residents.
• Initially, the staff did not accommodate the resident's wishes and needs until later on in their stay.
• The staff tends to be noisy, which can be disruptive for residents.

Review

Arcadia Care Center has received mixed reviews from families who have had their loved ones admitted to the facility. While some have expressed gratitude for the excellent care provided by the staff and Certified Nursing Assistants (CNAs), others have voiced disappointment with the activities team and difficulties in contacting the activities director/supervisor.

One reviewer praises Joseph, Steven, April, and Jaylen, who are members of the activities team, for bringing happiness to their mom and making her day brighter. The diversity in language skills among the team is also highlighted as a positive aspect, allowing effective communication with non-English speaking roommates. However, there have been frustrations regarding the availability of the activities director/supervisor Brenda and vice supervisor Viri. Despite various attempts to reach them throughout the day, they often seem to be absent from their office. This lack of accessibility can be seen as a hindrance in addressing any concerns or issues.

On a more positive note, another reviewer expresses gratitude towards Arcadia Care Center for providing excellent services to their recently admitted mother. The use of IV antibiotic therapy has significantly improved her condition, resulting in reduced coughing. The reviewer commends various departments within the facility, including admissions director, Social Services, Activities, Food Services, Community Liaison, nurses, and supporting staff members for maintaining a well-balanced quality of life for residents. Additionally, they appreciate easy access to FaceTime/Zoom for virtual visits during lockdown.

One family member shares that their mother-in-law is currently receiving good care at Arcadia Healthcare Center. The facility itself is visually appealing with beautiful gardens that residents can enjoy. Regular physical therapy sessions are provided along with friendly and knowledgeable staff members. Although it may be costly compared to other options, this reviewer believes that the level of care justifies the expense.

In contrast to these positive experiences, one individual cannot recommend Arcadia Care Center due to several issues encountered by their family member. They expressed dissatisfaction with the response time for addressing medical needs, such as a bladder infection that took a week to be addressed. The reviewer also notes concerns about sharing three cell phones among residents during the COVID-19 pandemic and the facility's refusal to provide psychological counseling for anxiety-related issues. Malnourishment and overall care deficiencies contribute to their negative rating.

Another reviewer mentions that while Arcadia Health Care Center appears clean and pleasant, there were some initial issues with maintaining regular bathing for their parent until complaints were made. However, they acknowledge that the dining area is satisfactory and the food is good. The presence of activities, although possibly limited on weekends, indicates efforts to engage residents in social and recreational opportunities.

Lastly, one individual reports positive experiences with Arcadia Health Care Center when it comes to accommodating their grandmother's needs. They commend the professional and caring staff members who maintain a clean environment. Activities such as Bingo and beauty services are mentioned, indicating efforts to enhance residents' quality of life.

In conclusion, reviews of Arcadia Care Center highlight both positive and negative experiences from families whose loved ones have received care at the facility. While there are expressions of appreciation for certain staff members and departments, such as CNAs and nursing teams, concerns arise regarding communication with higher-level staff members like activities directors/supervisors. It is evident that more attention could be given towards ensuring accessibility for families seeking updated information or addressing concerns promptly.

Pharmacies

• CVS Pharmacy (0.2 miles)
• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.8 miles)
• Albertsons Pharmacy (2.1 miles)
• Rite Aid (2.3 miles)
• CVS Pharmacy (2.9 miles)

Restaurants

• KIYO Arcadia (0.3 miles)
• McDonald's (1 miles)
• Johnny Rockets Santa Anita Mall (1 miles)
• Din Tai Fung (1 miles)
• Donut King (1 miles)
• 626 Night Market (1.3 miles)
• Taco Bell (1.7 miles)

Physicians

• Doheny Eye Center (0.4 miles)
• Santa Anita Medical Plaza (1.2 miles)
• Healthcare Partners Medical Group (2.4 miles)

Theaters

• 0206 Amc Bar Santa Ani (1.1 miles)

Hospitals

• Methodist Hospital of Southern California (1.2 miles)
• Hope (4.8 miles)
• City Of Hope (4.9 miles)
• Kaiser Permanente Baldwin Park Medical Center (5.5 miles)
• Huntington Memorial Hospital Nicu (5.6 miles)
• Prado Center (7.7 miles)
• Beverly Hospital (7.7 miles)

Places of Worship

• Arcadia Chinese Baptist Church (1.3 miles)
• Saint Rita's Catholic Church (3.2 miles)
• First Evangelical Church Arcadia (3.3 miles)
• San Marino Community Church Nursery School (3.5 miles)

Parks

• Live Oak Park (1.3 miles)
• Arcadia County Park (1.7 miles)
• Rosemead Park (2.6 miles)
• Lacy Park (3.7 miles)
• Almansor Park (4.2 miles)
• Garfield Park (5.3 miles)
• Alhambra Park (5.4 miles)

Cafes

• Starbucks (1.7 miles)
• Panera Bread (2.4 miles)
• Panera Bread (2.8 miles)
• Starbucks (3.2 miles)
• Flo's Coffee Shop (3.2 miles)
• Bopomofo Cafe (3.5 miles)
• Lavender & Honey Espresso Bar (5.1 miles)

Transportation

• Metro - Monrovia Station (3.1 miles)