Encore Healthcare And Rehabilitation
Save1820 West Moline Street, Malvern, AR 72104
For more information about senior living options: (844) 490-3973
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Encore is described as first class from top to bottom, with patient care that exceeded expectations and staff who were courteous, attentive, and professional. Encore is called a God-send that made the family feel like they were part of a caring team, with staff being exceptionally good to their dad. Thanksgiving festivities at Encore were enjoyed, with the meal described as fantastic and the care of the seniors as unmatched. The Encore team is portrayed as hardworking and dedicated, functioning as a family for the good of the residents. The care and love shown to their mother at Encore is described as extraordinary, with staff consistently kind and providing timely updates. Families appreciated Encore's safety measures and updates during Covid, reinforcing confidence in the care. One reviewer recommended Encore as the best solution for their mom and urged others to choose Encore.
The facility lost a patient's clothes and did not deliver them as promised. A patient fell and broke a hip during the stay, and the family was not notified, nor was the incident documented. Nurses allegedly entered rooms sighing and whispering when help was requested, indicating unprofessional behavior.The experiences shared about this facility paint a nuanced portrait: a place that many families describe as loving, attentive, and genuinely caring, even as a smaller but significant portion of reviewers raise serious concerns about personal belongings, communication, and safety incidents. Across the board, several families speak to a culture of kindness and professionalism that makes a strong positive impression. They describe a place that, from the top administrative level to the cleaning staff, embodies courtesy, attentiveness, and a professional approach to patient care that feels personal and respectful. One family member goes so far as to call the care "first class from top to bottom," noting that the quality of care exceeded every expectation during a three-week stay for a loved one.
There are heartfelt testimonies about individual experiences that reinforce this positive theme. In one family's account, their father was in the facility for almost three weeks, and they witnessed a level of care and dedication that they found to be exceptional. They describe the staff as a cohesive team that treated the patients like family, with administrators, nurses, aides, and support personnel all contributing to a consistently courteous and attentive environment. The sentiment is that this is a place where care is delivered with a genuine sense of purpose and a willingness to listen and respond to both patients and families, a dynamic that left a lasting sense of gratitude and reassurance.
Yet the reviews are not uniformly glowing. A separate account recounts a frustrating and painful experience after their mother underwent hip surgery. Over a four- to five-week period, the family says every stitch of her clothes disappeared; she left the facility in a hospital gown with no socks or other clothing to return home in. The family is unequivocal about the impact: don't bring good clothes, because they claim you will never see them again, and although staff supposedly offered to deliver clothing to her home, that promise allegedly never came to fruition. The tone shifts from disappointment to accusation as they express a feeling that compassion was lacking and lament the idea of the facility prioritizing care without showing basic empathy for families and their loved ones. The broader sentiment echoes a desire for accountability, with a hope that the facility would be held to higher standards.
Another review amplifies these concerns with a pointed critique of compassion and communication. The reviewer asserts that the staff showed little compassion for loved ones, describing the situation in stark terms and expressing anger at the idea that kindness would be withheld from someone's family. The reviewer even voices a wish that the facility be shut down, underscoring the depth of frustration when belief in compassionate care collides with observed behavior that feels dismissive or neglectful toward families and patients.
In a separate, troubling account, a family recounts the stay of their uncle for 24 days, during which caregivers reportedly sighed and whispered in the room when asked for help. More distressingly, within three weeks he fell and broke a hip, and the family says they were not notified and that the incident wasn't documented. He passed away in the fourth week. This account centers on a perception of neglect and poor communication, raising questions about patient safety and the effectiveness of incident reporting, and it stands in sharp contrast to the more consistently positive experiences described elsewhere.
Amid these contrasts, there are strong affirmations of the facility's positive impact. A different family describes Encore as a "God Send," emphasizing the sense of being treated like family and highlighting the dedication of the entire staff. They celebrate the care their loved one received as exceptional and speak warmly of the staff's kindness and love, expressing gratitude and recognizing that those who care for patients can become a source of future blessings. The praise is not limited to the clinical team but extends to the broader staff whose daily acts of care are remembered fondly in prayers and well-wishes.
Community and connection are recurring themes in the favorable reviews. Families frequently mention Thanksgiving celebrations organized by the staff, noting that the meals were fantastic and brought joy to residents and their families. The sense of gratitude is palpable when praise shifts from clinical outcomes to the warmth and communal spirit that the facility fosters - an environment where patients feel valued and families feel included in the caregiving journey.
Another recurring thread is the sense of teamwork and professional pride among the staff. Reviewers describe a hard-working, dedicated group of healthcare professionals who work as a family for the good of the residents. The language emphasizes not only competence but a shared commitment to doing what is best for those in their care, with many reviewers offering thanks for the emotional support and steady presence they experienced during periods of stress and vulnerability. The sentiment is that this is a place where the care philosophy emphasizes not only medical treatment but relational care - being present, communicative, and genuinely engaged with both patients and their families.
Finally, a very positive narrative centers on long-term experience with a family member who has been in the facility through the upheavals of the pandemic. This account highlights proactive communication and consistent updates: caregivers who knew the patient's name and her family members within two weeks, regular updates on health status, and a commitment to safety during a time when visits and in-person contact were restricted. The reviewer notes the facility's safety measures and the availability of remote connection options, such as Zoom calls, which allowed families to stay closely connected to their loved ones. For this family, Encore emerged as the preferred choice after a disappointing experience elsewhere, reinforcing the sense that choosing Encore can be a crucial decision for dementia care and overall well-being.
Taken together, these narratives sketch a facility that many families rely on for compassionate, attentive care and meaningful connection - often spotlighted in the context of difficult health journeys, recovery from surgery, or the challenges of caregiving during a pandemic. At the same time, they reveal areas where the experience can fall short: missing personal items, gaps in communication during critical events, and concerns about patient safety and documentation. The overall impression is one of a place capable of extraordinary warmth and professionalism, tempered by incidents that underscore the ongoing need for thorough inventory control, transparent communication, and vigilant safeguarding of residents' belongings and safety.
95 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Encore Healthcare and Rehabilitation in Malvern, AR is a comprehensive assisted living community that offers a wide range of amenities and care services to meet the individual needs of its residents. The community strives to provide a comfortable and homelike environment where residents can live independently while receiving the support they need.
The amenities at Encore Healthcare and Rehabilitation are designed to enhance the residents' quality of life. A beauty salon is available for residents to get their hair and nails done, ensuring they look and feel their best. Cable or satellite TV is provided for entertainment purposes, along with a gaming room and a small library for leisurely activities. Residents can also enjoy spending time outdoors in the beautifully maintained garden or utilizing the outdoor space for relaxation.
The community offers various dining options, including restaurant-style dining with delicious meals prepared by skilled chefs. Special dietary restrictions are accommodated to ensure that residents have nutritious and enjoyable meals.
Encore Healthcare and Rehabilitation focuses on providing individualized care services to meet each resident's unique needs. A 24-hour call system and supervision are provided for peace of mind and safety. Assistance with activities of daily living such as bathing, dressing, and transfers is available when needed. Medication management ensures that residents receive their medications correctly and on time. The staff also provides support with diabetes diets and other special dietary restrictions.
Residents at Encore Healthcare and Rehabilitation can participate in a variety of activities that cater to their interests and preferences. Fitness programs are offered to promote physical well-being, along with planned day trips for socialization and exploration. Resident-run activities allow individuals to contribute actively to the community, fostering a sense of belonging and purpose. Scheduled daily activities keep residents engaged and entertained throughout the day.
Conveniently located nearby are parks, pharmacies, physicians' offices, restaurants, and places of worship, providing easy access to essential amenities within close proximity.
Overall, Encore Healthcare and Rehabilitation in Malvern, AR offers a supportive assisted living community with an array of amenities, care services, and activities to enhance residents' well-being and quality of life.
This part of Malvern, Arkansas offers a mix of religious and dining options, making it a diverse and welcoming community for seniors looking to settle down in a quiet and peaceful environment. With several places of worship within close proximity, individuals can easily find a spiritual home that meets their needs. Additionally, there are a variety of restaurants nearby, ranging from fast food chains like Subway and McDonald's to local cafes like Esther's Place. Medical care is easily accessible with multiple physicians' offices and pharmacies located within a few miles, ensuring that seniors can receive quality healthcare services. The presence of parks also provides opportunities for outdoor recreation and relaxation. Overall, this area in Malvern combines convenience with a sense of community, making it a desirable location for senior living.
Encore Healthcare And Rehabilitation is located at 1820 West Moline Street, Malvern, AR 72104 in Saline County, Arkansas
Encore Healthcare And Rehabilitation on seniors.fyi includes 5 photos including images showing interior, decor, bedroom, living room, fireplace, television, seating area, artwork, and more.
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