Ouachita Convalescent Ctr

Pros

• Ouachita Rehab staff provide amazing care and are wonderful.
• The team displays compassion, patience, and true kindness.
• The facility feels like a home away from home with a caring environment.
• Care is personalized and exceptional, from nurses to CNAs to the administrator.
• Every staff member treats residents like family.
• The staff's attitude and willingness to help, often with a smile, make a big difference.
• The aides are loving and caring.
• Engaging activities bring joy and stimulation to residents, and meals are well-prepared.
• Families are kept informed and supported throughout the care journey.
• The care provided is described as exceptional and on a different level.
• The facility is described as a blessing and a godsend.

Cons

• They stated that the elderly deserved respect and decency, but their loved one did not receive it.
• They claimed call lights were left unanswered for 30 minutes to an hour.
• They observed skin tears and falls occurring repeatedly without any corrective actions.
• They alleged that when families advocated for residents, management found a way to force them out instead of addressing the issues.
• They claimed there were over 70 patients and that many were neglected because they were too difficult for the staff to care for.
• They described a grandmother as being treated like a dog and were grateful to no longer live there.

Review

When it came time to place my mother-in-law in rehab after her hospitalization, there was really only one place we considered. We personally know Stephanie, Pam, and Jon at Ouachita Rehab, so that connection gave us instant confidence. From the outset, the care felt special - compassionate, patient, and genuinely kind. The entire staff seemed devoted to helping residents feel safe, valued, and well cared for, and that sense of warmth extended to our entire family. It was clear to us immediately that Ouachita Rehab stood out for more than just routine rehab services; it was a place where people could be treated with the dignity and attention they deserve.

A different, but equally heartfelt chapter of care unfolded with my dad, who spent roughly 18 months in rehab and long-term care in the Camden area. Like many seniors, he never imagined himself ending up in a nursing home, yet he accepted the decision as the right step for his health and safety. He repeatedly told us that if you have to be in a place like this, you couldn't ask for a better place than Ouachita - "Everyone here is so nice and helpful." I personally spent a lot of time with him, and I never witnessed anything but kindness and compassion from the staff. The family felt reassured that ONRC was the right choice for my dad, and we were grateful for the care we received from administration, nurses, CNAs, and the food service team in Camden.

The gratitude for the level of care was ongoing and deeply personal. The message from our family was consistent: this place and its people were a blessing - almost a Godsend for my dad and our broader family. The nurses, CNAs, and staff went above and beyond in a way that felt truly personal, and the administrator, Stephanie Fletcher, earned particular praise for leadership that translated into exceptional, individualized care. We felt treated as if my dad were a member of the staff's own family - informing us, checking in with patience, and supporting us every step of the way. That blend of medical attention with heartfelt compassion felt rare and incredibly meaningful to us.

What stood out most, perhaps, was how ONRC treated every resident with a consistent, deep sense of empathy and attentiveness. We watched as activities were organized to bring joy and stimulation, meals were well-prepared, and CNAs engaged with hospice patients to ensure proper nutrition and comfort. There was a clear sense of community - a home away from home - where the heart of the staff shone through in every detail. It wasn't just about clinical care; it was about creating a space where residents could feel respected, safe, and connected to others. In our eyes, the dedication of the team was evident in the small moments of kindness that accumulated into a day-to-day culture of care.

Ultimately, my dad was able to return home to Camden, and bringing him back for those final weeks was a meaningful, comforting experience for him, for my mom, and for the many friends who could visit him in that caring environment. Yet within the same stream of experiences, there was also a stark contrast voiced by another family member who insisted on honesty about their frustration: "One star because I can't review with negative stars!" The critic argued that the elderly deserve respect and decency, and claimed that such basic expectations were not met in their loved one's experience. The message was clear and powerful: there are real concerns about how care is delivered at times, and those concerns deserve attention.

The most intense part of the mixed feedback came from a grandmother's experience, which began with a troubling sense of neglect she described after staying at Ouachita Nursing and Rehab. She told her family she didn't realize how poorly she'd been treated until she moved to a different facility that offered kinder, more attentive staff. The account painted a grim picture: delays in call-light responses, limited movement from bed to chair, skin tears and falls without timely corrective action, and a sense that advocating for her could worsen her situation. The reviewer questioned whether the facility truly valued all residents, suggesting that marketing efforts may have misrepresented the day-to-day reality. They described a culture where some staff felt overburdened and overextended, and where it seemed that advocates for better care were pushed toward difficult outcomes rather than being supported.

In the same breath, other family members shared positive, affirming experiences about different relatives at Ouachita Nursing and Rehab. They spoke of compassionate aides, a staff that genuinely cared for their grandmother, and a community in which workers were described as loving and attentive. They recounted moments when the facility felt like a warm, reliable home where the staff's dedication stood out - someone noted that the aides were incredibly loving and that the overall atmosphere could be described as second to none. There were also mentions of a grandmother who embraced the nursing facility after an earlier stint in independent living, finding comfort and satisfaction in the care and the opportunities for engagement. Several voices emphasized that the care team's professionalism and kindness made a tangible difference in their loved ones' daily lives.

Taken as a whole, the collection of experiences reflects a facility that can be a source of extraordinary care and comfort, while also harboring serious concerns that some families feel profoundly and publicly. For some, Ouachita Rehab and ONRC provided lifesaving, deeply personal care where staff treated residents like family, celebrated small victories, and supported families through emotional and practical challenges. For others, similar settings revealed gaps in attention, responsiveness, and dignity that left lasting distress. This mix serves as a reminder that caregiving environments are highly personal in impact and perception, and it underscores the importance of visiting, asking pointed questions, and speaking with staff and administrators to understand how a facility truly operates day to day. If you're evaluating care for a loved one in Camden, this facility offers a notable history of compassionate, personalized care, but it is wise to gather multiple perspectives and assess whether the care culture aligns with your loved one's needs and your family's expectations.

This area of Camden, Arkansas, offers a convenient and diverse range of amenities for senior living. With numerous restaurants such as Taco Bell, Popeyes Louisiana Kitchen, and Subway nearby, there are plenty of dining options to choose from. Additionally, several pharmacies like Morrison's Pharmacy and Brookshire's Pharmacy are within close proximity for easy access to medication and healthcare needs. The presence of cafes like Perfect Cup provides a cozy setting for socializing with friends or enjoying a quiet cup of coffee. There are also several places of worship in the area for spiritual fulfillment and community involvement. For medical care, there are physicians such as Ouachita Valley Family Clinic and hospitals like Ouachita County Medical Center nearby. Overall, this part of Camden offers a well-rounded environment that caters to the needs and interests of seniors looking to settle in the area.

Restaurants

• Taco Bell (0 miles)
• Popeyes Louisiana Kitchen (0 miles)
• KFC (0 miles)
• Sonic Drive-In (0.2 miles)
• Woods Place (0.7 miles)
• Subway (0.7 miles)
• Catherine's Bistro (0.9 miles)

Pharmacies

• Morrison's Pharmacy (0.1 miles)
• Brookshire's Pharmacy (0.1 miles)
• Brookshire Food & Pharmacy (0.2 miles)
• Morrison's Clinic Pharmacy (0.6 miles)
• Garden Oaks Pharmacy (0.7 miles)
• Camden Drug (0.9 miles)
• Walmart Pharmacy (1.2 miles)

Cafes

• Perfect Cup (0.3 miles)

Places of Worship

• Living Hope Community Church (0.3 miles)
• Camden Bible Baptist Church (0.9 miles)
• Greater Love Church (0.9 miles)
• Grace Baptist Church (1.1 miles)
• Word A Flame United Pent Chr (1.3 miles)
• New Haven Missionary Baptist Church (1.3 miles)
• Whitest Chapel Baptist Church (1.3 miles)

Physicians

• Ouachita Valley Family Clinic-A Baptist Health Affiliate (0.6 miles)
• Ouachita Valley Kidney Center (0.8 miles)
• Milton Brunson MD (1.2 miles)
• Dr Milton Brunson (1.2 miles)
• Medical & Surgical Clinic (1.2 miles)
• Hester Eye Care (1.2 miles)

Hospitals

• Ouachita County Medical Center (1.1 miles)

Transportation

• East Camden & Highland RR Co. (1.5 miles)