Surprise Health & Rehabilitation Center in Surprise, AZ
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Information last verified:
14660 West Parkwood Drive, Surprise, AZ 85374
For more information about senior living options: (844) 490-3973
The staff and medical personnel were absolutely great. The physical therapists really cared and were wonderful. Anne received excellent care from all the nurses, rehab staff, and others. Kaylie, the PT, was great at keeping patients on track with their exercises. The CNAs were fantastic, with many noted for their kindness and exceptional service. Maria, the activities director, kept residents busy and engaged. The accommodations were fantastic—hotel-like with excellent food and cleanliness. The therapy team (Sarah, Gina, Adam, and others) was outstanding and went above and beyond. The doctors were excellent and highly experienced. The discharge planning and case management were helpful and supportive.
This facility is a disgrace. The CNA took 32mins to respond to the call button. The nurse on duty the night of Jan 15, 2025, was about as nasty as anyone could be. The wound care staff was very dissatisfactory!!! There was no PT (physical therapy) or OT (occupational therapy) on the weekends, so patients just laid in their beds. Neglect is not a strong enough word. The ratio of nurses to patients they need to work on 1 nurse and 1 CNS to 21 patients.Surprise Health & Rehabilitation Center is best suited for seniors who are focused on aggressive, therapy-driven recovery after surgery or a significant medical event and who prioritize a warm, hotel-like environment during the rehab phase. The center consistently earns praise for its therapy teams, private rooms with en-suite facilities, and a campus culture that values personal attention. Families often hear about therapists who push patients to regain strength, with PT/OT professionals who demonstrate persistence, creativity, and a practical mindset about getting patients home. For someone who wants a recovery-forward setting where progress is measured in mobility gains, independent steps, and daily therapy momentum, SHARC stands out as a compelling option.
That said, alternatives deserve consideration for those who require more predictable nursing supervision and tightly managed daily living support. Several reviews flag the nursing and caregiver side as uneven, with recurring concerns about response times, medication administration, and weekend continuity of care. If a loved one needs constant, hands-on assistance with daily tasks, risk management, or has complex medical needs that demand steady, proactive oversight, SHARC may not consistently deliver at the level some families expect. For families prioritizing seamless discharge planning, reliable medical documentation, and robust on-site physician presence, exploring other sub-acute facilities or pairing SHARC with comprehensive home health supports could be prudent.
On balance, the strongest pro at SHARC is the therapy ecosystem. Physical therapy and occupational therapy teams earn repeated, unambiguous praise for effectiveness, encouragement, and practical coaching that translates into real home-ready gains. Names recur because therapists such as the lead PTs and OTs tend to form durable, motivating relationships with patients, driving early mobilization, gait training, and functional restoration. The care philosophy of many nurses and CNAs also comes through in patient stories: bedside manners can be kind, attentive, and genuine, with activities directors and support staff keeping patients engaged, social, and oriented. The facility itself reinforces the favorable tone, cleanliness, comfortable private rooms, and a setting that feels safer and more uplifting than a typical hospital ward. In short, therapy quality and the surrounding supportive staff create a meaningful, real-world pathway to independence for many residents.
Yet the cons are real enough to affect every decision-maker’s calculus. A subset of reviews highlights inconsistent nursing responsiveness and gaps in day-to-day care, including delayed medication administration, instances of patients waiting long periods for assistance, and imperfect attention to wound care or daily routines. There are serious, troubling anecdotes about miscommunication or care missteps that culminated in heightened family concern and, in some cases, urgent medical interventions after discharge. Weekend coverage, discharge logistics, and the timely provision of equipment or home-transition planning have also been flagged as inconsistent, underscoring a fragile balance between therapy momentum and medical-care stability. While not every patient experiences these failures, the distribution of experiences makes these risks hard to ignore for families prioritizing safety and continuity of care.
That tension, strong therapy and a bright, supportive atmosphere offsetting variable nursing stability, drives a nuanced conclusion. For families whose primary aim is rehabilitation progress and a pleasant, well-maintained environment, SHARC delivers compelling value. The positives, expert therapy teams, warm front-line staff, clean facilities, and proactive case management in many cases, often translate into meaningful functional gains and a confident step toward home. However, the intensity of rehab services can be undermined if nursing coverage is stretched or if discharge planning becomes disorganized. In those scenarios, the ideal plan shifts toward a blended approach: SHARC as the core rehab venue, augmented by vigilant family involvement, clear written care plans, and supplemental in-home services or outpatient therapy to ensure medication management, daily living support, and equipment needs are consistently handled post-discharge.
For families moving forward, several practical steps sharpen decision-making. Schedule multiple visits to observe therapy sessions in action and to meet the therapy leads who drive most patients’ progress. Request a frank briefing on nursing staffing levels, weekend coverage, and the facility’s process for medication administration and urgent medical assessment. Insist on a detailed discharge plan that includes equipment, home safety adaptations, and a timeline for acupuncture or home health support if needed. Ask for named case managers and their communication cadence, and verify that the chosen plan includes robust post-acute follow-up, whether through SHARC’s in-house team or trusted outpatient partners. If the loved one’s needs emphasize companionship and consistent medical oversight, weight those factors decisively and consider parallel options that emphasize nursing reliability as heavily as therapy effectiveness. SHARC remains a strong option for therapy-first rehab, with clear expectations and proactive planning, offering a clear path toward home with real, measurable mobility gains for those who can tolerate the potential variability in medical-side care.
100 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Surprise Health & Rehabilitation Center in Surprise, AZ offers a wide range of amenities and care services to provide a comfortable and supportive living environment for its residents. The community features a beauty salon, cable or satellite TV, a computer center, and a gaming room for entertainment. There is also a fitness room and wellness center to support the physical health of residents.
The dining options at the center include restaurant-style dining with special dietary restrictions catered to. Residents can enjoy delicious meals prepared and served by the staff. For those who prefer cooking their own meals, there is a kitchenette available as well.
The center offers various care services such as assistance with activities of daily living, bathing, dressing, transfers, and medication management. There is also a mental wellness program in place to address any emotional or psychological needs of the residents.
Residents can enjoy planned day trips and resident-run activities to keep them engaged and active. The community also provides transportation arrangement services for non-medical purposes as well as transportation to doctors' appointments.
In terms of location, there are several convenient amenities nearby including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This ensures that residents have easy access to essential services and entertainment options in the surrounding area.
Overall, the Surprise Health & Rehabilitation Center strives to provide a comprehensive assisted living experience with an array of amenities and care services designed to meet the individual needs of its residents.
Surprise Health & Rehabilitation Center is located at 14660 West Parkwood Drive, Surprise, AZ 85374 in Maricopa County, Arizona
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Interior
Decor
Living Room
Building
Architecture
Bedroom
Trees
Windows
Dining
Landscaping
Lighting
Entrance
Seating Area
Fireplace
