Surprise Health & Rehabilitation Center in Surprise, AZ

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  • Interior

    A modern kitchen interior with wooden accents and stylish lighting.

  • Decor

    A modern lobby seating area with chairs and tables arranged by large windows.

  • Living Room

    A cozy living room featuring a modern stone fireplace, blue armchairs, and a vibrant orange rug.

  • Building

    A modern building with a desert landscape under a clear sky.

  • Architecture

    Aerial view of a modern architectural complex featuring a landscaped courtyard and winding pathways.

  • Bedroom

    A clean and well-organized hospital room with a bed, chair, and window.

  • Trees

    Aerial view of a modern courtyard with a winding pathway and landscaped greenery.

  • Windows

    A cozy dining room featuring a wooden table set with black napkins and cups, surrounded by cushioned chairs. A chandelier hangs overhead, and a piece of artwork decorates the wall.

  • Dining

    A breakfast table setting featuring coffee, water with lemon, and various dishes.

  • Landscaping

    A modern commercial building with a prominent entrance and well-maintained landscaping.

  • Lighting

    A cozy lounge area with comfortable seating and artwork on the walls.

  • Entrance

    A modern hotel building with a spacious parking area and a prominent entrance.

  • Seating Area

    A modern lobby with comfortable seating and stylish decor.

  • Fireplace

    A modern living area with colorful chairs and a stone fireplace, featuring bright teal curtains and a vibrant rug.

Surprise Health & Rehabilitation Center in Surprise, AZ

14660 West Parkwood Drive, Surprise, AZ 85374

For more information about senior living options: (844) 490-3973

4.1 from 100 reviews
5 stars
69
4 stars
10
3 stars
3
2 stars
2
1 stars
16

Skilled Nursing Facility

Overall Review of Surprise Health & Rehabilitation Center

Pros

  • pro The staff were professional, caring, and attentive throughout the stay.
  • pro The therapy team was exceptional, motivating patients and helping them regain strength.
  • pro The facility was clean and conducive to healing.
  • pro The nurses and CNAs consistently provided timely and compassionate care.
  • pro The food was excellent and served on time with good choices.
  • pro The activities director created a warm, engaging, and friendly environment.
  • pro The case management team coordinated discharge and aftercare smoothly.
  • pro Private rooms with private bathrooms provided comfort and privacy for recovery.
  • pro The atmosphere felt like family and supported patients emotionally.
  • pro Many staff members were praised for going above and beyond in patient care.

Cons

  • pro They received terrible medical treatment from the in-house doctor, including wrong meds and delays in escalating care.
  • pro A patient was left in soiled clothing for hours and staff showed neglect during a crisis.
  • pro The nursing staff were often short-staffed and slow to respond to call lights, leaving patients waiting for help.
  • pro A nurse refused to call an ambulance during an emergency, delaying potentially life-saving care.
  • pro The food service delivered meals that were cold, unnutritious, or otherwise disappointing.
  • pro Discharge planning was mishandled, with essential equipment not provided for days after leaving the hospital.
  • pro Wound care and housekeeping were inconsistent, with bedding and bandages not changed promptly.
  • pro Management was accused of hiding or downplaying negative reviews and lacking transparency.
  • pro The facility is not suitable for patients needing nursing care due to neglect and safety concerns.
  • pro The environment could be uncomfortably cold or poorly maintained (e.g., broken thermostat, lukewarm showers).

Review

Surprise Health & Rehabilitation Center is best suited for families seeking a therapy-driven, post-acute rehab experience where the emphasis is on getting patients back on their feet quickly. The center consistently earns praise for a robust therapy team - PT and OT staff who are described as knowledgeable, encouraging, demanding when needed, and genuinely focused on functional gains. Private rooms, a clean, welcoming environment, and attentive aides and nurses who consistently note patients' goals contribute to a recovery atmosphere that can shorten the path home for many post-surgical or medically complex residents. For families prioritizing active rehabilitation, this facility frequently delivers noticeable mobility improvements and a sense of forward momentum.

Those weighing alternatives should recognize that Surprise SHAR's strengths can be offset by potential gaps in nursing coverage and discharge logistics. For residents who require unwavering, 24/7 medical oversight, meticulous medication administration, or consistent monitoring of fragile conditions, the risk of delayed responses or weekend care gaps may push families toward facilities with higher nurse-to-patient ratios or more predictable scheduling. Several reviews flag inconsistent daytime and nighttime staffing, delays in med administration, and uneven experiences with case management. In cases where daily nursing reliability and rapid escalation of medical needs are critical, evaluating other options is prudent.

The core positives - exceptional therapy, personal attention from CNAs and nurses, and a clean, comfortable setting - often translate into meaningful outcomes. Therapists like Ada, Shauna, Gina, and Sarah are repeatedly credited with moving patients toward independence, sometimes in days or weeks rather than months. CNAs and nursing staff frequently receive praise for compassion and responsiveness, and the facility's emphasis on cleanliness, private rooms, and pleasant dining contributes to a conducive healing climate. These advantages frequently help residents regain strength, with families reporting smoother discharges and a quicker return to home life when therapy is the focal point of the stay.

Yet the most serious warnings arise from inconsistent nursing experiences and discharge-planning bottlenecks. Multiple reviews recount delayed med calls, difficulty securing necessary equipment or home-care arrangements, and friction with some case managers over insurance and timelines. A handful of accounts describe grave lapses in nursing responsiveness, missed evaluations, and even situations that led families to seek emergency intervention. The pattern is not uniform, but the variability matters: without reliable nursing coverage and proactive discharge coordination, the therapy gains can be undermined by preventable setbacks. Families should not assume that a strong therapy team automatically compensates for gaps in everyday clinical care.

To minimize risk and extract maximum value, families should come prepared with a concrete, proactive plan. Before admission, request a clear outline of the nurse-to-patient ratio on each shift, confirm who will serve as the primary nurse and case manager, and establish a timeline for therapy intensity, medication administration, and post-discharge supports. During the stay, monitor responsiveness to call lights, medication scheduling, and progress toward home with the therapy team. Ask for direct introductions to discharge planners and equipment coordinators, and insist on a written, stepwise plan for home health, equipment deliveries, and follow-up therapies. The facility's strongest advocates - therapy staff, dedicated CNAs, and a diligent case manager - should be engaged early to align expectations and prevent gaps.

Ultimately, Surprise Health & Rehabilitation Center stands out as a viable choice for families prioritizing aggressive rehabilitation in a clean, patient-centered environment. When therapy is the priority and staffing is sufficient to sustain consistent care, residents often leave stronger and closer to returning home than anticipated. However, the same facility that motivates rapid functional gains can betray those who rely on steady nursing oversight and seamless discharge planning. The prudent path is clear: treat SHARC as a therapy-forward option to be pursued with due diligence - preparing questions, confirming staffing stability, and locking in a detailed post-discharge plan - so the gains in mobility are matched by confidence in ongoing care once home.

Features

Housing

  • 100 resident community capacity 100 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Surprise Health & Rehabilitation Center in Surprise, AZ offers a wide range of amenities and care services to provide a comfortable and supportive living environment for its residents. The community features a beauty salon, cable or satellite TV, a computer center, and a gaming room for entertainment. There is also a fitness room and wellness center to support the physical health of residents.

The dining options at the center include restaurant-style dining with special dietary restrictions catered to. Residents can enjoy delicious meals prepared and served by the staff. For those who prefer cooking their own meals, there is a kitchenette available as well.

The center offers various care services such as assistance with activities of daily living, bathing, dressing, transfers, and medication management. There is also a mental wellness program in place to address any emotional or psychological needs of the residents.

Residents can enjoy planned day trips and resident-run activities to keep them engaged and active. The community also provides transportation arrangement services for non-medical purposes as well as transportation to doctors' appointments.

In terms of location, there are several convenient amenities nearby including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This ensures that residents have easy access to essential services and entertainment options in the surrounding area.

Overall, the Surprise Health & Rehabilitation Center strives to provide a comprehensive assisted living experience with an array of amenities and care services designed to meet the individual needs of its residents.

Nearby Places of Interest

Restaurants

  • Fuzzy's Southwest Sports Grill (0.4 miles)
  • Crooked Putter (0.9 miles)
  • The Brookside II Sports Bar (0.9 miles)
  • Bonfire Craft Kitchen & Tap House (1.1 miles)
  • Carrabba's Italian Grill (1.1 miles)
  • Sonic Drive-In (1.2 miles)
  • Tailgaters Sports Bar & Il Primo Pizza And Wings (1.4 miles)

Physicians

  • Arizona Center for Hemotology and Oncology (0.4 miles)
  • Arizona Dermatology Specialists (0.5 miles)
  • Nally Family Practice: Adam Nally, DO (0.5 miles)
  • Allergy Asthma Clinic (0.7 miles)
  • Antonio Yu Jr (0.8 miles)
  • Bestcare Internal Medicine (0.8 miles)
  • Yu, Antonio Yu Antonio V Jr MD PC (0.8 miles)

Pharmacies

  • Walgreens (0.4 miles)
  • Sunrise Valley Pharmacy (0.5 miles)
  • Walgreens (1.2 miles)
  • Fry's Pharmacy (1.3 miles)
  • CVS Pharmacy (1.6 miles)
  • CVS Pharmacy (2 miles)
  • Walmart Pharmacy (2 miles)

Cafes

  • Starbucks (0.5 miles)
  • Starbucks (1.1 miles)
  • The Grand Cafe (1.8 miles)
  • Sumo Snow (2.3 miles)
  • Starbucks (2.8 miles)
  • Starbucks (2.9 miles)
  • Starbucks (3 miles)

Parks

  • Kingswood Parke HOA Park (0.6 miles)
  • Surprise Community Park (1.4 miles)
  • Pet Park Sun City Grand (1.8 miles)
  • Indoor Playgrounds International (1.9 miles)
  • Veramonte Park (3.6 miles)
  • Asante Park (4 miles)

Hospitals

  • Apricus Medical Group (0.9 miles)

Theaters

  • AMC Surprise Pointe 14 (3.1 miles)

Places of Worship

  • St Clare of Assisi Catholic Church (3.2 miles)

Frequently Asked Questions

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