Surprise Health & Rehabilitation Center
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14660 West Parkwood Drive, Surprise, AZ 85374
For more information about senior living options: (844) 490-3973
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Therapists Shawna and Emily were wonderful and helped the patient recover. The staff were very professional. The night nurse Star and the activities coordinator were sweet and kind. Kathy (day shift RN) was kind and listened. Touyin (night shift RN) did a great job. The unit manager listened and took care of the patient's needs. The RNA consistently ensured the patient received ginger ale. The PT staff were kind, caring, and helpful. The facility was clean and conducive to healing. All staff, from reception to nurses to physical therapy to the case manager, were absolutely excellent. The patient left the facility stronger than before. Daytime CNAs Bianca, Skye, Autumn, Paige, Keke, and Pedro were outstanding. Nighttime CNAs Joy and Gabriel were great and always there. Nurses Tiana, Maria, Vanessa, and Cliff consistently got medications on time.
They claimed the in-house doctor gave the wrong medicine for a UTI and delayed switching to the correct treatment. They stated the care from the in-house doctor was horrendous and that the doctor should be fired. They alleged Angela, the case manager, lied, kept an envelope from the hospital, depressed them, and threatened to discharge them over insurance. They described the food as absolutely terrible, not fit for a dog. They claimed physical therapy staff rolled their eyes and offered little help when the patient was ill. They warned others not to take a loved one to Surprise Health & Rehabilitation Center, citing poor care and marketing that hides the truth about quality. They asserted the patient would be discharged with no equipment, leaving them unable to stand or walk.Surprise Health & Rehabilitation Center receives a wide span of impressions from its patients and families. Across the accounts, there is clear gratitude for the warmth and dedication of many staff members, especially those involved in therapy and direct care. Several reviewers highlight how the therapy teams, nurses, and aides went above and beyond to help people feel cared for, supported, and on a positive path to recovery. The facility is repeatedly praised for its cleanliness, the overall healing environment, and the sense that caregivers are genuinely invested in patients' well?being. In particular, therapy staff such as Shawna and Emily are singled out for helping people improve, and the expressions of care from the team are felt to be real and meaningful.
There is particular appreciation for individual staff members who stood out during shifts or in specific activities. The night nurse "Star" and the activities coordinator "Star" are both called out as exceptionally kind and attentive. Several RN staff members receive thanks for timely medication administration and attentive bedside care: Todd, Kathy (day shift), Touyin (night shift), and the unit manager who listened and addressed needs. An RNA consistently ensuring access to ginger ale for the patient is noted as a small but meaningful touch. The frontline team in the hallways and patient rooms - CNAs, nurses, and sanitation staff - are frequently praised for their ongoing dedication. A recurring theme is Autumn's kindness and the sense that she is an asset to the facility, with multiple mentions of Paige - the aide described as a reassuring, smiling presence - being a pillar of comfort for an elderly patient starting rehabilitation. Across these voices, the message is that compassionate, attentive care is a standout feature of the Surprise Health experience.
Several reviews speak to the positive impact on elderly relatives who required rehabilitation and ongoing therapy. One reviewer notes that the PT staff were "the best," showing kindness, listening, and ensuring a clean, healthy environment that is conducive to healing. They emphasize that the entire facility's environment contributed to comfort during a difficult time, and that staff's attentiveness and care helped turn a highly stressful situation into something more manageable. For many families, the facility's cleaning standards and organized custodial team are seen as part of why the environment feels safe and supportive for recovery.
However, not all feedback can be categorized as unalloyed praise. A notable portion of the comments centers on a troubling experience with in-house medical treatment. One reviewer describes a UTI treated with the wrong medicine during the first several days, followed by ongoing issues and sleep disruption due to diuretic use. The criticism escalates into a harsh assessment of the in-house doctor, suggesting that this clinician should be fired, as the patient eventually required multiple antibiotics and a referral to a urologist for chronic UTIs. The sentiment here is that medical management fell short of acceptable standards, and that prompt ER transfer should have occurred earlier in the process.
In stark contrast to the medical misstep, another patient's experience with rehabilitation after breaking an ankle is overwhelmingly positive. They describe all staff - from reception to nurses, therapists, and the case manager - as excellent, noting that they left the facility stronger than before. This narrative underscores a strong rehabilitation program and a sense of overall effectiveness in helping patients regain strength and mobility after surgery.
There is also a mixed review that cites both standout staff and significant areas for improvement. A reviewer gives Surprise Health 3 stars, citing excellent nurses and CNAs and a generally good food experience, but vents frustration about an individual case manager named Angela, whom they accuse of dishonesty and poor accountability. The complaint expands to concerns about physical therapy attitudes and a sense that some staff preferred compliance with insurance constraints over patient comfort. They acknowledge many capable staff members but feel that internal leadership and certain interactions require improvement.
Amidst the spectrum of experiences, several recurring praises emphasize Autumn's exceptional care and Paige's compassionate presence, reinforcing the perception that personal warmth and consistency can make a meaningful difference in a patient's rehabilitation journey. A separate account of a husband's two-week stay highlights excellent overall care and a positive sense of staff cohesiveness, with the caveat that the food, while good, could be portioned more appropriately for someone who isn't a big eater. The patient-reported therapy offered meaningful progress, reinforcing the idea that the rehabilitation program is effective and central to recovery.
Not all the voices are cautious or measured. One review delivers a forceful warning not to bring a loved one to the facility, using highly negative language about the quality of care, responsiveness during emergencies, and general management. The writer describes a seizure incident, implies that responders were unprepared, and labels the facility as a "fraud" operator in the context of Medicare and insurance practices. The tone is intensely critical and warns others away, painting a stark contrast to the more positive notes found elsewhere.
Within the same broad set of experiences, a patient recounts a strong, positive, personal endorsement of Paige and several aides for their attentive, personable care. The speaker - an older adult - emphasizes that Paige's warmth and competence helped alleviate anxiety about being in a new place, and they express confidence that Paige is an exceptional caregiver. They also point to a healthy, healing environment that supported their comfort and well-being, suggesting that such interpersonal connections are a core part of Surprise Health's appeal for many residents and families.
Finally, another family story centers on a relative with a minimally conscious state. They describe a facility that is very clean and well organized by the custodial staff, with the rest of the care team - including RNs, CNAs, and therapists - doing important, compassionate work to support recovery. While acknowledging that Medicare's staffing score paints a picture of broader challenges, they express deep appreciation for the daily rounds, the dedicated team, and the ongoing sensory stimulation and range-of-motion efforts being provided. The overarching sentiment is one of gratitude for the staff's commitment to care, even as they recognize the broader systemic realities that can affect staffing levels and resources.
Across the varied narratives, Surprise Health & Rehabilitation Center emerges as a place of real care and tangible progress for many patients and families, while also revealing the tough realities that can accompany rehabilitation stays - medical decision-making that falls short for some, communication gaps that cause frustration, and the ongoing need to balance patient comfort with insurance and staffing constraints. The shared thread is a community of staff members who frequently demonstrate kindness, attentiveness, and professional skill, paired with a few pointed critiques that highlight opportunities for growth and stronger accountability. For families facing a loved one's recovery journey, the facility's strengths - strong therapy, consistent nursing care, a clean environment, and genuine patient-facing compassion - are balanced by real concerns that warrant ongoing attention, evaluation, and transparent communication.
100 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Surprise Health & Rehabilitation Center in Surprise, AZ offers a wide range of amenities and care services to provide a comfortable and supportive living environment for its residents. The community features a beauty salon, cable or satellite TV, a computer center, and a gaming room for entertainment. There is also a fitness room and wellness center to support the physical health of residents.
The dining options at the center include restaurant-style dining with special dietary restrictions catered to. Residents can enjoy delicious meals prepared and served by the staff. For those who prefer cooking their own meals, there is a kitchenette available as well.
The center offers various care services such as assistance with activities of daily living, bathing, dressing, transfers, and medication management. There is also a mental wellness program in place to address any emotional or psychological needs of the residents.
Residents can enjoy planned day trips and resident-run activities to keep them engaged and active. The community also provides transportation arrangement services for non-medical purposes as well as transportation to doctors' appointments.
In terms of location, there are several convenient amenities nearby including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This ensures that residents have easy access to essential services and entertainment options in the surrounding area.
Overall, the Surprise Health & Rehabilitation Center strives to provide a comprehensive assisted living experience with an array of amenities and care services designed to meet the individual needs of its residents.
Surprise Health & Rehabilitation Center is located at 14660 West Parkwood Drive, Surprise, AZ 85374 in Maricopa County, Arizona
Surprise Health & Rehabilitation Center on seniors.fyi includes 30 photos including images showing interior, building, decor, architecture, dining, parking, windows, modern architecture, and more.
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Interior
Decor
Living Room
Building
Architecture
Bedroom
Trees
Windows
Dining
Landscaping
Lighting
Entrance
Seating Area
Fireplace
