Sante of Surprise

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Sante of Surprise

14775 W. Yorkshire Drive, Surprise, AZ 85374

For more information about senior living options: (844) 490-3973

2.8 from 26 reviews
5 stars
9
4 stars
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11

Assisted Living Skilled Nursing Facility

Overall Review of Sante of Surprise

Pros

  • pro Tammy provided a wonderful and cheerful tour, making the visitor feel welcomed.
  • pro The facility is beautiful and well-equipped with modern conveniences, such as refrigerators and microwaves.
  • pro The food served at Sante of Surprise is delicious and does not taste institutional.
  • pro Nurse Kylee consistently wears a smile and demonstrates genuine care for her patients.
  • pro Tobby’s presence brings joy to the residents with his friendly demeanor.
  • pro Many staff members, including nurses like Kim and Kathy, offered valuable insights and support during rehabilitation.
  • pro Robin, the physical therapist, is recognized for her positivity and encouragement during tough therapy sessions.
  • pro April provided kind and loving support to a resident, ensuring comfort and companionship.
  • pro Stephen expressed gratitude for the kind attention and special care his mother received during her stay at Sante.
  • pro The dining options are excellent, offering great meals at affordable prices while providing a pleasant atmosphere for family visits.

Cons

  • pro The staff was described as lazy and poorly attended to patients, leading one family member to take matters into their own hands for care.
  • pro A family member reported difficulty in getting updates regarding their loved one’s care, with calls often going unreturned and reception staff being rude and unhelpful.
  • pro Another reviewer noted that the facility demonstrated a lack of accountability, with patients needing advocates for proper care.
  • pro There were complaints about improper nutritional care, specifically regarding a diabetic diet not being provided to a patient who needed it.
  • pro A review detailed that a patient developed bed sores due to lack of attention and support in turning or repositioning during their stay.
  • pro One individual expressed frustration at being denied a meeting regarding their loved one's needs and discharge plans despite having the necessary health precautions in place.
  • pro A family highlighted that critical therapies were lacking due to COVID restrictions and limited staffing over weekends, which led to regression in their loved one’s progress.

Review

The Sante of Surprise rehabilitation facility has elicited a wide range of responses from visitors and family members, with experiences varying significantly based on individual circumstances. Many reviewers speak highly of the cheerful staff and the beautiful facility that boasts numerous amenities such as refrigerators, microwaves, sinks, cabinets, and comfortable seating arrangements in the rooms. One visitor fondly recounts their experience meeting Tammy, who provided a warm tour and made them feel welcomed. Positive feedback also highlights the quality of food served at the facility, which is described as far superior to typical institutional fare.

Several caregivers and patients have praised specific members of the staff for their attentive care. Nurses like Kylee are noted for their sunny disposition and willingness to assist patients, while Dr. Shabab is commended for taking the time to explain medical procedures to patients in a clear manner. Furthermore, Tobby stands out in his role by providing uplifting service during meal delivery. Personal connections formed between patients and caregivers help foster an environment where emotional support complements physical recovery efforts.

However, not all reviews reflect this positivity; some accounts detail serious shortcomings in patient care. A woman recounted her brother’s troubling experience with uncontrolled diabetes management at Sante. Despite communicating necessary insulin information to staff, his sugar levels remained alarmingly high—ranging from 300 to 500—leading ultimately to an emergency room visit shortly after being discharged from Sante. Another family member echoed similar concerns about inadequate care when their mother was admitted for COVID-related complications but suffered a bed sore after just one week due to lack of proper attention.

Multiple families express frustration with communication barriers that hindered them from receiving timely updates about their loved ones' conditions or treatment plans. One reviewer lamented having difficulty reaching nurses or doctors despite repeated calls and visits; others echoed this sentiment regarding unreturned messages and rude reception staff. Some felt compelled to venture into caregiving roles themselves due to perceived negligence by professional staff members. In one particularly distressing review, a family member reported discovering poor hygiene practices that had been neglected by attending nurses.

The disparity in experiences has led families to caution others considering admission at Sante of Surprise for serious rehabilitation needs. Several reviewers point out that while the facility may be fine for short-term stays or minor rehabilitation issues covered by Medicare guidelines, it might not be suitable for those requiring more intensive therapy or constant oversight due to COVID restrictions that limited direct interactions between families and residents.

Despite the negative experiences highlighted by some individuals, there remains a core group of satisfied visitors who emphasize gratitude towards specific staff members who exemplify compassionate care amidst challenges presented by facility policies and staffing issues. A positive narrative emerges where multiple residents have noted caring team members who made significant differences during difficult times; these affirmations provide a mixed view of what potential residents can expect when seeking rehabilitative care at Sante of Surprise.

In summary, while many reviews paint a picture of loving support and commendable service stemming from dedicated team members at Sante of Surprise, there is also considerable concern regarding overall patient management practices and communication breakdowns that could cost patients dearly during their recovery journeys. Families are urged to weigh these factors thoroughly before deciding on this facility as they consider their loved ones' rehabilitation options.

Features

Housing

  • 70 resident community capacity 70 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • High acuity care High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Sante of Surprise is an assisted living community located in the vibrant city of Surprise, AZ. This community offers a wide range of amenities and services to cater to the needs of its residents. With 7 cafes nearby, residents can enjoy a variety of food and beverages in a comfortable setting. Additionally, there are 6 parks nearby, providing opportunities for outdoor activities and relaxation amidst nature.

The community also boasts convenient access to 14 pharmacies, ensuring that residents have easy access to their medications and healthcare needs. With 28 physicians nearby, residents can rest assured knowing that medical care is readily available.

For those looking to dine outside the community, Sante of Surprise is surrounded by 30 restaurants offering diverse cuisines and dining experiences. Whether residents prefer casual or fine dining, they have plenty of options to choose from.

Furthermore, the presence of 1 place of worship nearby allows residents to practice their faith conveniently. In addition, there is also a theater nearby for entertainment purposes.

Most importantly, Sante of Surprise provides peace of mind with its close proximity to a hospital. In case of any emergencies or medical needs, quick access to quality healthcare services is readily available.

Overall, Sante of Surprise offers a vibrant lifestyle with a multitude of amenities and services in close proximity. From food and entertainment options to healthcare resources, this assisted living community ensures that residents' needs are met while promoting an active and fulfilling lifestyle.

Nearby Places of Interest

This part of Surprise, Arizona offers a variety of amenities and services that may be appealing for senior living. With multiple physicians, pharmacies, and a hospital in close proximity, residents have easy access to healthcare services. Additionally, there are cafes and restaurants nearby for socializing and enjoying meals. The presence of parks and indoor playgrounds provides opportunities for outdoor activities and relaxation. The area also has places of worship for spiritual support. Overall, this neighborhood seems to offer a convenient and comfortable environment for seniors looking to settle down in Surprise.

Physicians

  • Nally Family Practice: Adam Nally, DO (0.3 miles)
  • Arizona Dermatology Specialists (0.3 miles)
  • Arizona Center for Hemotology and Oncology (0.3 miles)
  • The CORE Institute - Sun City West Physical Therapy (0.4 miles)
  • Andre Hagevik, MD (0.4 miles)
  • Beatrice Keller Clinic (0.4 miles)
  • Granite Valley Medical Offices (0.4 miles)

Pharmacies

  • Sunrise Valley Pharmacy (0.3 miles)
  • Walgreens (0.7 miles)
  • CVS Pharmacy (1.4 miles)
  • Walgreens (1.6 miles)
  • Fry's Pharmacy (1.6 miles)
  • CVS Pharmacy (2.6 miles)
  • Walmart Pharmacy (2.6 miles)

Cafes

  • Starbucks (0.4 miles)
  • The Grand Cafe (1.4 miles)
  • Starbucks (1.6 miles)
  • Sumo Snow (2.5 miles)
  • Starbucks (2.9 miles)
  • Starbucks (3.6 miles)
  • Starbucks (3.6 miles)

Hospitals

  • Apricus Medical Group (0.4 miles)
  • HonorHealth Health Center (6.9 miles)

Restaurants

  • Fuzzy's Southwest Sports Grill (0.4 miles)
  • Crooked Putter (0.7 miles)
  • The Brookside II Sports Bar (1.5 miles)
  • Bonfire Craft Kitchen & Tap House (1.5 miles)
  • Sonic Drive-In (1.7 miles)
  • Carrabba's Italian Grill (1.8 miles)
  • Tailgaters Sports Bar & Il Primo Pizza And Wings (1.8 miles)

Parks

  • Kingswood Parke HOA Park (1.2 miles)
  • Pet Park Sun City Grand (1.4 miles)
  • Surprise Community Park (2.1 miles)
  • Indoor Playgrounds International (2.3 miles)
  • Asante Park (3.3 miles)
  • Veramonte Park (4.3 miles)

Places of Worship

  • St Clare of Assisi Catholic Church (3.2 miles)

Theaters

  • AMC Surprise Pointe 14 (3.8 miles)

Frequently Asked Questions

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