Sante of Surprise
Save14775 W. Yorkshire Drive, Surprise, AZ 85374
For more information about senior living options: (844) 490-3973
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Sante of Surprise is a warm, welcoming facility where the staff are friendly, attentive, and deeply committed to compassionate, patient-centered care. The cuisine is consistently praised as delicious, and the dining room service is outstanding thanks to thoughtful servers like Nira and Jose B. Nira is repeatedly described as kind, respectful, and highly helpful, with a positive attitude that brightens the dining room. April and Serena are highlighted for their friendliness and attentiveness, making the overall experience at Sante exceptional. Tammy at the front desk is noted for making visitors feel welcome and providing helpful, engaging conversations. Mable is described as caring, cheerful, and a standout employee who truly cares about residents. The physical therapy team, including Tommy, is professional, knowledgeable, and instrumental in helping residents regain mobility. The facility itself is clean, well-maintained, and inviting, with a nice dining area and bistro. Jose and Julitza (and Jocelyn Espinoza) consistently provide top-notch, patient, and friendly service in the dining room and during visits. The overall atmosphere is described as a second family by many, reflecting the staff's dedication and the welcoming environment.
The staff were mean, rough, and uncaring. The facility delivered abominable care and should be avoided. Management and staff were unorganized, inaccurate, and uncaring. There were four deaths in the first month, indicating serious safety concerns. The nursing staff were poor, with slow bathroom assistance and long delays for call buttons. Basic hygiene was neglected, with patients not being bathed and bedsores occurring. Reception and family communication were rude or unhelpful, and calls were not returned. Pain management was negligent, with medications delayed for hours. There was a near-fatal IV medication error with no adequate apology or accountability. The facility was described as deceptive in appearance and not recommended.Sante of Surprise is best suited for families seeking a post-acute, rehab-oriented environment where skilled therapy teams, a chef-driven dining program, and a warm, hospitality-minded atmosphere are priorities. The community tends to appeal to families prioritizing mobility restoration, structured daily routines, and social dining in a polished setting. It can be an excellent fit for short-term rehabilitation after surgery or a hospital stay when the goal is to regain independence through intensive therapy. However, those needing consistent 24/7 medical oversight, long-term custodial care, or unwavering day-to-day communication with a stable staff may want to explore alternatives.
The strongest selling points lie in the facility's cleanliness, welcoming dining room, and the palpable dedication of many staff members. Families frequently praise the front-desk experience, the restaurant-style dining, and the breadth of menu options that feel far from "institutional." The therapy program earns consistent praise for its organized approach, with therapists delivering personalized plans and progress that residents can feel. The environment itself - well maintained, aesthetically pleasing, and equipped with amenities like a bistro and inviting common areas - supports a sense of normalcy and engagement during recovery.
On the clinical side, the rehab and therapy teams are repeatedly described as capable, with several therapists earning standout notices from families. Positive shout-outs to specific clinicians highlight effectiveness in building strength, improving mobility, and instilling confidence during rehabilitation. The care teams - from nursing to therapists to dining staff - are credited with genuine warmth in many interactions, and the facility's culture of attentiveness is underscored by frequent remarks about compassionate service and the willingness of staff to go the extra mile for residents and their families.
Yet, the picture is not uniformly favorable. A notable share of reviews voices serious concerns about staffing reliability and consistency, especially around call-and-response times and overall responsiveness. Several families report delays in getting help, insufficient contact from nurses or doctors, and a perception that aides bear the brunt of frontline care with limited physician or nurse availability. Notable negative accounts describe missed showers, delayed medications, and even alarming experiences that center on perceived lapses in safety and dignity. Such divergences in experiences point to a milieu where routine outcomes may hinge on which shift is present and who is assigned to a specific patient.
These mixed experiences must be weighed against the strong rehab outcomes and the robust dining and social environment. For families prioritizing rapid functional gains and a positive daytime atmosphere, Sante's pros can offset many drawbacks when paired with proactive family involvement and a clear request for consistent communication. Conversely, for those seeking unwavering, high-touch supervision and fully dependable daily updates, the cons may be too consequential. The facility's strengths in therapy and dining are compelling, but they do not erase reliability gaps that some families encountered.
Practical decision steps emerge from this profile: schedule a thorough on-site tour with the director of nursing and therapy leadership; request to meet current residents' families to hear recent experiences across shifts; review the most recent incident or clinical-performance reports; ask about nurse-to-patient ratios, call-system reliability, and how medication administration is coordinated with physicians. Consider a trial period or a closely monitored rehab plan, with explicit milestones and daily family touchpoints. In the end, Sante of Surprise offers a strong rehab-core and commendable dining, but families should anchor decisions to how well staffing consistency and transparent family communication align with the care needs of their loved one. If those criteria cannot be reliably met, alternatives worthy of evaluation should be pursued.
70 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sante of Surprise is an assisted living community located in the vibrant city of Surprise, AZ. This community offers a wide range of amenities and services to cater to the needs of its residents. With 7 cafes nearby, residents can enjoy a variety of food and beverages in a comfortable setting. Additionally, there are 6 parks nearby, providing opportunities for outdoor activities and relaxation amidst nature.
The community also boasts convenient access to 14 pharmacies, ensuring that residents have easy access to their medications and healthcare needs. With 28 physicians nearby, residents can rest assured knowing that medical care is readily available.
For those looking to dine outside the community, Sante of Surprise is surrounded by 30 restaurants offering diverse cuisines and dining experiences. Whether residents prefer casual or fine dining, they have plenty of options to choose from.
Furthermore, the presence of 1 place of worship nearby allows residents to practice their faith conveniently. In addition, there is also a theater nearby for entertainment purposes.
Most importantly, Sante of Surprise provides peace of mind with its close proximity to a hospital. In case of any emergencies or medical needs, quick access to quality healthcare services is readily available.
Overall, Sante of Surprise offers a vibrant lifestyle with a multitude of amenities and services in close proximity. From food and entertainment options to healthcare resources, this assisted living community ensures that residents' needs are met while promoting an active and fulfilling lifestyle.
This part of Surprise, Arizona offers a variety of amenities and services that may be appealing for senior living. With multiple physicians, pharmacies, and a hospital in close proximity, residents have easy access to healthcare services. Additionally, there are cafes and restaurants nearby for socializing and enjoying meals. The presence of parks and indoor playgrounds provides opportunities for outdoor activities and relaxation. The area also has places of worship for spiritual support. Overall, this neighborhood seems to offer a convenient and comfortable environment for seniors looking to settle down in Surprise.
Sante of Surprise is located at 14775 W. Yorkshire Drive, Surprise, AZ 85374 in Maricopa County, Arizona
Sante of Surprise on seniors.fyi includes 6 photos including images showing landscaping, decor, interior, lighting, dining, building, bedroom, painting, and more.
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