Sante of Surprise

Pros

• Tammy provided a wonderful and cheerful tour, making the visitor feel welcomed.
• The facility is beautiful and well-equipped with modern conveniences, such as refrigerators and microwaves.
• The food served at Sante of Surprise is delicious and does not taste institutional.
• Nurse Kylee consistently wears a smile and demonstrates genuine care for her patients.
• Tobby’s presence brings joy to the residents with his friendly demeanor.
• Many staff members, including nurses like Kim and Kathy, offered valuable insights and support during rehabilitation.
• Robin, the physical therapist, is recognized for her positivity and encouragement during tough therapy sessions.
• April provided kind and loving support to a resident, ensuring comfort and companionship.
• Stephen expressed gratitude for the kind attention and special care his mother received during her stay at Sante.
• The dining options are excellent, offering great meals at affordable prices while providing a pleasant atmosphere for family visits.

Cons

• The staff was described as lazy and poorly attended to patients, leading one family member to take matters into their own hands for care.
• A family member reported difficulty in getting updates regarding their loved one’s care, with calls often going unreturned and reception staff being rude and unhelpful.
• Another reviewer noted that the facility demonstrated a lack of accountability, with patients needing advocates for proper care.
• There were complaints about improper nutritional care, specifically regarding a diabetic diet not being provided to a patient who needed it.
• A review detailed that a patient developed bed sores due to lack of attention and support in turning or repositioning during their stay.
• One individual expressed frustration at being denied a meeting regarding their loved one's needs and discharge plans despite having the necessary health precautions in place.
• A family highlighted that critical therapies were lacking due to COVID restrictions and limited staffing over weekends, which led to regression in their loved one’s progress.

Review

The Sante of Surprise rehabilitation facility has elicited a wide range of responses from visitors and family members, with experiences varying significantly based on individual circumstances. Many reviewers speak highly of the cheerful staff and the beautiful facility that boasts numerous amenities such as refrigerators, microwaves, sinks, cabinets, and comfortable seating arrangements in the rooms. One visitor fondly recounts their experience meeting Tammy, who provided a warm tour and made them feel welcomed. Positive feedback also highlights the quality of food served at the facility, which is described as far superior to typical institutional fare.

Several caregivers and patients have praised specific members of the staff for their attentive care. Nurses like Kylee are noted for their sunny disposition and willingness to assist patients, while Dr. Shabab is commended for taking the time to explain medical procedures to patients in a clear manner. Furthermore, Tobby stands out in his role by providing uplifting service during meal delivery. Personal connections formed between patients and caregivers help foster an environment where emotional support complements physical recovery efforts.

However, not all reviews reflect this positivity; some accounts detail serious shortcomings in patient care. A woman recounted her brother’s troubling experience with uncontrolled diabetes management at Sante. Despite communicating necessary insulin information to staff, his sugar levels remained alarmingly high—ranging from 300 to 500—leading ultimately to an emergency room visit shortly after being discharged from Sante. Another family member echoed similar concerns about inadequate care when their mother was admitted for COVID-related complications but suffered a bed sore after just one week due to lack of proper attention.

Multiple families express frustration with communication barriers that hindered them from receiving timely updates about their loved ones' conditions or treatment plans. One reviewer lamented having difficulty reaching nurses or doctors despite repeated calls and visits; others echoed this sentiment regarding unreturned messages and rude reception staff. Some felt compelled to venture into caregiving roles themselves due to perceived negligence by professional staff members. In one particularly distressing review, a family member reported discovering poor hygiene practices that had been neglected by attending nurses.

The disparity in experiences has led families to caution others considering admission at Sante of Surprise for serious rehabilitation needs. Several reviewers point out that while the facility may be fine for short-term stays or minor rehabilitation issues covered by Medicare guidelines, it might not be suitable for those requiring more intensive therapy or constant oversight due to COVID restrictions that limited direct interactions between families and residents.

Despite the negative experiences highlighted by some individuals, there remains a core group of satisfied visitors who emphasize gratitude towards specific staff members who exemplify compassionate care amidst challenges presented by facility policies and staffing issues. A positive narrative emerges where multiple residents have noted caring team members who made significant differences during difficult times; these affirmations provide a mixed view of what potential residents can expect when seeking rehabilitative care at Sante of Surprise.

In summary, while many reviews paint a picture of loving support and commendable service stemming from dedicated team members at Sante of Surprise, there is also considerable concern regarding overall patient management practices and communication breakdowns that could cost patients dearly during their recovery journeys. Families are urged to weigh these factors thoroughly before deciding on this facility as they consider their loved ones' rehabilitation options.

This part of Surprise, Arizona offers a variety of amenities and services that may be appealing for senior living. With multiple physicians, pharmacies, and a hospital in close proximity, residents have easy access to healthcare services. Additionally, there are cafes and restaurants nearby for socializing and enjoying meals. The presence of parks and indoor playgrounds provides opportunities for outdoor activities and relaxation. The area also has places of worship for spiritual support. Overall, this neighborhood seems to offer a convenient and comfortable environment for seniors looking to settle down in Surprise.

Physicians

• Nally Family Practice: Adam Nally, DO (0.3 miles)
• Arizona Dermatology Specialists (0.3 miles)
• Arizona Center for Hemotology and Oncology (0.3 miles)
• The CORE Institute - Sun City West Physical Therapy (0.4 miles)
• Andre Hagevik, MD (0.4 miles)
• Beatrice Keller Clinic (0.4 miles)
• Granite Valley Medical Offices (0.4 miles)

Pharmacies

• Sunrise Valley Pharmacy (0.3 miles)
• Walgreens (0.7 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.6 miles)
• Fry's Pharmacy (1.6 miles)
• CVS Pharmacy (2.6 miles)
• Walmart Pharmacy (2.6 miles)

Cafes

• Starbucks (0.4 miles)
• The Grand Cafe (1.4 miles)
• Starbucks (1.6 miles)
• Sumo Snow (2.5 miles)
• Starbucks (2.9 miles)
• Starbucks (3.6 miles)
• Starbucks (3.6 miles)

Hospitals

• Apricus Medical Group (0.4 miles)
• HonorHealth Health Center (6.9 miles)

Restaurants

• Fuzzy's Southwest Sports Grill (0.4 miles)
• Crooked Putter (0.7 miles)
• The Brookside II Sports Bar (1.5 miles)
• Bonfire Craft Kitchen & Tap House (1.5 miles)
• Sonic Drive-In (1.7 miles)
• Carrabba's Italian Grill (1.8 miles)
• Tailgaters Sports Bar & Il Primo Pizza And Wings (1.8 miles)

Parks

• Kingswood Parke HOA Park (1.2 miles)
• Pet Park Sun City Grand (1.4 miles)
• Surprise Community Park (2.1 miles)
• Indoor Playgrounds International (2.3 miles)
• Asante Park (3.3 miles)
• Veramonte Park (4.3 miles)

Places of Worship

• St Clare of Assisi Catholic Church (3.2 miles)

Theaters

• AMC Surprise Pointe 14 (3.8 miles)