Sun Health Grandview Care Ctr

Pros

• The staff at Grandview Terrace are professional, caring, and attentive, consistently attending to residents' needs quickly.
• The physical therapy team, including Joanna, Courtney, Veronica, and TJ, is outstanding, knowledgeable, and motivational.
• The facility is clean, comfortable, and the food is delicious, creating a pleasant healing environment.
• The physical therapy department takes time with patients and helps them regain function.
• Veronica and Joanna are immensely inspirational to therapy patients.
• Row, a therapist, provides encouragement that gives patients confidence to push through treatment.
• Debbie, the social worker, and the team demonstrate respect, patience, and support.
• The care staff are very kind, friendly, and knowledgeable, contributing to a sense of safety and security.
• Therapy is outstanding and highly attentive to each patient's needs and mood.
• Grandview Terrace is one of the nicest rehab facilities, with great staff and a welcoming atmosphere.
• Many reviewers would highly recommend Grandview Terrace for rehab.
• The program helps patients make meaningful progress and regain independence.

Cons

• The manager's bedside manner was poor and lacking compassion.
• The manager suggested the patient would be moved to a group home or assisted living if he didn't improve, showing little consideration for his medical history.
• Discharge instructions and home-care education were inadequate.
• The facility failed to keep rooms clean, with dirty clothes, dentures on the floor, and dirty blankets.
• Patients appeared heavily sedated during visits, raising safety concerns.
• Access to doctors was difficult, with appointments hard to obtain.

Review

Grandview Terrace stands out in these accounts as a rehab facility that many families find to be a significant improvement over other post-surgical or post-acute options. Across the board, reviewers note a more comfortable environment, cleaner surroundings, and a generally friendlier atmosphere than where they were before. The building, rooms, and common areas are described as pleasant and well-kept, and the overall feeling is one of safety and care. Several families describe the food as appealing and the facility as clean and well-maintained, with patients feeling comfortable and secure during their stay. In short, the setting itself earns a lot of praise, which helps make the rehabilitation experience feel more positive from early on.

A central thread throughout these reviews is the quality of physical therapy. Multiple patients sing the praises of the therapy team - Joanna, Veronica, TJ, Courtney, Leo, Connor, Matt, and others - while highlighting how they tailor treatment to each person's needs. The therapists are described as knowledgeable, encouraging, and upbeat, taking time with patients and staying with them through challenging exercises. Many reviewers credit these therapists with giving them the courage and practical instruction needed to regain function, mobility, and independence. The sentiment is that, with this team's guidance, patients progress faster and feel empowered to keep pushing forward after setbacks from surgery or illness. Individuals even mention specific moments where the therapists' support became a turning point in their recovery.

Support from other staff members also receives strong affirmation. Beyond physical therapy, reviewers point to speech therapy, occupational therapy, and case management as being professional and caring. Some patients specifically call out a social worker - Debbie - for her patience and sustained support with their families, underscoring that the team as a whole treats patients with respect and kindness. The combination of skilled therapy and compassionate, attentive staff creates an environment where patients and families feel heard and valued, contributing to a sense of trust in the care plan and discharge process.

Despite the overwhelmingly positive tone, there are notable criticisms that recur among a minority of reviews. One reviewer singled out the facility manager's bedside manner, describing an encounter where the manager emphasized early discharge without considering the patient's complex medical history, including ICU ventilation, post-surgical hospitalization, and prior ineffective therapy. The concern voiced is that more compassion and individualized understanding could improve the patient experience, particularly when someone is navigating a delicate recovery. This perspective contrasts with the general sentiment of warmth and professionalism found elsewhere, suggesting that leadership-style and communication could be pivotal areas for improvement.

There are also reports of gaps in care that some families found troubling. A few reviewers describe incidents of substandard cleanliness or documentation lapses - such as clothing not being cleaned promptly, dentures left on the floor, or delays in providing compression socks and other treatments. One account mentions a lack of clear access to physicians and difficulties obtaining follow-up guidance or discharge instructions, which can leave families worried about safety and ongoing care after leaving the facility. These experiences stand in contrast to the majority of praise and remind prospective families that, while the care team as a whole is strong, consistent attention to every detail and timely communication remains essential.

Overall, the consensus is that Grandview Terrace offers a high-caliber rehabilitation experience for many patients, with exceptional physical therapy and a supportive, friendly staff that helps patients regain strength and independence. The environment - clean, comfortable, and aesthetically pleasing - serves as a solid foundation for recovery. However, there is a clear message that management approach, discharge education, and consistency in some operational practices could use strengthening. For families evaluating options, these mixed notes underscore the importance of asking specific questions about discharge planning, staff training, and how the facility handles concerns about care and cleanliness. With proactive communication and ongoing improvements in those areas, Grandview Terrace can be an excellent choice for rehab, as reflected by the numerous heartfelt thanks, hopeful outlooks, and plans to stay connected with the team after discharge.

Physicians

• Beatrice Keller Clinic (0.2 miles)
• The CORE Institute - Sun City West Physical Therapy (0.2 miles)
• Andre Hagevik, MD (0.2 miles)
• Granite Valley Medical Offices (0.2 miles)
• Banner Health Center: Gastrointestinal & Digestive Disorders (0.3 miles)
• Banner Arizona Medical Clinic (0.3 miles)
• Arizona Center for Hemotology and Oncology (0.4 miles)

Hospitals

• Apricus Medical Group (0.2 miles)
• HonorHealth Health Center (6.6 miles)

Cafes

• Starbucks (0.3 miles)
• The Grand Cafe (1.7 miles)
• Starbucks (1.7 miles)
• Sumo Snow (2.7 miles)
• Starbucks (3.1 miles)
• Starbucks (3.6 miles)
• Starbucks (3.7 miles)

Restaurants

• Fuzzy's Southwest Sports Grill (0.4 miles)
• Crooked Putter (0.4 miles)
• The Brookside II Sports Bar (1.6 miles)
• Carrabba's Italian Grill (1.7 miles)
• Bonfire Craft Kitchen & Tap House (1.7 miles)
• Sonic Drive-In (1.8 miles)
• Tailgaters Sports Bar & Il Primo Pizza And Wings (2 miles)

Pharmacies

• Sunrise Valley Pharmacy (0.4 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• Fry's Pharmacy (1.8 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.7 miles)

Parks

• Kingswood Parke HOA Park (1.3 miles)
• Pet Park Sun City Grand (1.6 miles)
• Indoor Playgrounds International (2.2 miles)
• Surprise Community Park (2.2 miles)
• Asante Park (3.5 miles)
• Veramonte Park (4.3 miles)

Places of Worship

• St Clare of Assisi Catholic Church (3.5 miles)

Theaters

• AMC Surprise Pointe 14 (3.8 miles)