Robertsdale Rehabilitation & Healthcare Center
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18700 U South Highway 90, Robertsdale, AL 36567
For more information about senior living options: (844) 490-3973
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The staff is top notch. Michelle and Everlene are wonderful in the activities department; they truly have a love for the residents and take their job very seriously. Everyone was so kind and helpful. The whole staff is friendly and caring; everything is so clean. Great place with great care and people. The facility was very clean, with attentive staff, and residents seemed happy with their home. The management was awesome. The employees are caring and attentive and easy to talk to and address concerns efficiently.
The reviews claim the facility was neglectful, abusive, and mistreating residents, with patients left on bloody sheets for weeks and receiving only one meal a day. They state there are no nurse call alarms and that residents must rely on hand bells for assistance. They allege a grandmother sat in urine and feces without help, while the food was inedible and cold. They describe the staff as uncaring and suggest the entire place should be investigated and shut down. They report staff ignoring call lights, leaving water jugs empty, and residents in dirty clothes. They recount incidents of residents being left slumped over in wheelchairs for hours. They claim pills were found in beds and not watched, with nurses discarding them to avoid accountability. They describe a pervasive odor of rancid urine, dirty hallways, and nights where dirty undergarments were left around. They say elder abuse occurred, with staff talking down to residents and management being combative when questioned.The collection of reviews about the Robertsdale Rehab facility presents a strikingly mixed picture. On one hand, there are voices that praise cleanliness, atmosphere, and the character of the staff, painting a picture of a well-kept, welcoming place where meals are healthy and care is delivered with warmth. Several reviewers describe the facility as clean and well-maintained, noting that residents seem comfortable and that staff are courteous, attentive, and easy to talk to. For families seeking a reassuring option, these comments stand out as a beacon of what could be possible in a rehabilitative setting. A number of people even express confidence in the staff and management, and there are explicit recommendations about sending loved ones there when appropriate.
But the other end of the spectrum reveals experiences that are deeply troubling and emotionally charged. A recurring theme across many accounts is neglect and mistreatment, sometimes severe. One reviewer recounted being on the rehab side after a stroke and described being repeatedly overlooked with a disturbing detail: their name was allegedly refused on the shower list every time. They recount lying on bloody sheets for weeks and receiving only a single meal a day, followed by persistent nightmares and flashbacks about the stay. These are not isolated anecdotes; other accounts echo similar concerns about basic dignity and safety being compromised during residency at the facility.
Several reviewers highlight specific, alarming conditions that raise red flags about patient safety. For instance, there are reports of elderly residents sitting in urine and feces without timely assistance, and the absence of practical nurse alarms in favor of a simple hand bell system. The quality of food and the overall dining experience are called into question by multiple voices, with some describing meals as unacceptable and unappetizing. The sentiment is that if a loved one needs assistance and cannot advocate for themselves, the current setup could leave them feeling neglected and vulnerable.
The intensity of the negative experiences grows with descriptions of call-light neglect, empty water jugs, and residents left in dirty clothes. Several reviews explicitly call for drastic action - fire the staff, investigate the facility, and shut it down. The fear conveyed by these statements is that the most basic expectations of a rehabilitation center - help when you press the call light, clean and dignified care, and attentive staff - are not being met. In one particularly vivid account, a family asserts that the staff reads patient charts poorly and fails to account for dementia patients who may not be able to communicate their needs effectively, resulting in food being wheeled in and left sitting, sometimes cold and inedible.
There are also episodes described that involve patient harm and near-misses, which compounds the concern. One account details a dementia patient who was not properly watched as medications were given, with pills found in the bed and then discarded to avoid accountability. Another reviewer describes a dangerous pattern of patients being left slumped over in wheelchairs for hours, particularly after major surgeries, a situation that understandably alarms families about the risk of injury or deterioration. In several instances, families removed loved ones from the facility due to these safety concerns, noting rapid declines in health and a sense that the staff did not have the compassion or capacity to respond appropriately to serious needs.
Amid the chorus of criticism, there are still competing notes of praise about the care team, particularly in the activities and supportive roles. Some reviewers commend specific staff members in the activities department, praising them for genuine care and a love for the residents. Instances of warmth and personal attention from individuals like Michelle and Everlene are highlighted as bright spots within the facility, with families expressing gratitude for the positive impact these staff members have on resident well-being. There are also mentions of positive experiences with family members who received good care and who felt that the staff were friendly, professional, and attentive, especially in times of difficulty.
In the end, the reviews present a facility that embodies a paradox: it can feel like a well-run, caring environment to some visitors while being described as unsafe, neglectful, or abusive by others. Cleanliness and amiable interactions with staff appear in some accounts, while urgent concerns about call lights, medication safety, patient dignity, and proper supervision are echoed in others. For families evaluating Robertsdale Rehab, the takeaway is clear: there is strong evidence of both high-quality experiences and serious, potentially dangerous shortcomings. Prospective visitors and relatives are urged to conduct thorough, firsthand assessments - visiting the center, observing nighttime and daytime staffing, speaking to current residents and their families, reviewing patient charts and incident logs, and asking direct questions about meal quality, medication handling, and response times to call bells. The facility's reputation, as reflected by these reviews, appears to hinge on a highly nuanced combination of variables, including individual staff members, the level of oversight, and the specific needs and conditions of the residents being served.
152 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Robertsdale Rehabilitation & Healthcare Center in Robertsdale, AL is an assisted living community that offers a wide range of amenities and care services for its residents. The community features a beauty salon, cable or satellite TV, a computer center, and a gaming room to keep residents entertained and connected. There is also a fully furnished dining room where delicious meals are served in a restaurant-style setting.
The community provides housekeeping services to ensure that the living spaces are clean and well-maintained. Residents have access to outdoor spaces such as gardens, where they can relax and enjoy nature. Wi-Fi/high-speed internet is available throughout the facility for residents to stay connected with their loved ones.
In terms of care services, the community offers 24-hour call systems and supervision for the safety and well-being of residents. Trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents receive their medications on time.
The community accommodates special dietary restrictions and offers diabetes diets for those who require it. Meal preparation and service are provided so that residents can enjoy nutritious meals without having to worry about cooking.
There are various activities available for residents to participate in, including fitness programs to promote health and wellness. Planned day trips and resident-run activities keep residents engaged and socially active. Scheduled daily activities ensure there is always something fun happening within the community.
Additionally, the community provides convenient transportation arrangements for non-medical purposes such as shopping or social outings. Transportation to doctors' appointments can also be arranged for residents when needed.
Nearby amenities include parks, pharmacies, physicians' offices, restaurants, and places of worship, providing easy access to essential services within close proximity to the community.
Overall, the Robertsdale Rehabilitation & Healthcare Center offers a comfortable living environment with an array of amenities and care services designed to meet the needs of its residents while promoting an active and fulfilling lifestyle.
Robertsdale Rehabilitation & Healthcare Center is located at 18700 U South Highway 90, Robertsdale, AL 36567 in Baldwin County, Alabama
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