Crowne Health Care

Pros

• The staff are caring and responsive to residents' questions and concerns.
• Residents are treated like family by the staff.
• The quality of care is outstanding.
• The staff are very friendly and helpful whenever needed.
• Residents look forward to the activities and socialization provided.
• The facility is clean and comfortable, with an environment that supports well-being.
• Rehabilitation services are outstanding and help residents regain independence.
• Memory care residents are treated with respect and dignity in a clean, comfortable setting.
• The facility has a long-standing record of compassionate, reliable care.

Cons

• The administrative leadership is accused of conducting investigations that always absolve themselves of fault.
• There were slip-and-fall injuries, and staff failed to notify the designated healthcare advocate in a timely manner.
• The DON and administration are described as crafty at manipulating and skirting the truth.
• There was emotional abuse and care neglect reported, including two falls with fractures.
• The staff were described as rude with no bedside manner.
• They allegedly threaten to transfer residents to other facilities as a way to silence complaints.

Review

Crowne Health Care of Mobile on Navco Road provokes a broad and highly personal range of experiences from families, residents, and staff who have interacted with it over many years. Across the mixed feedback, there is a common thread: the facility is deeply meaningful to people, capable of delivering compassionate, engaged care in many situations, while at other times it has sparked serious concerns about communication, leadership, and safety. The stories come from long-time healthcare workers, lifelong residents, and family members who have watched loved ones live - and sometimes struggle - to find the balance between comfort, dignity, and accountability.

On the positive side, several accounts highlight a workplace culture that feels like a community. A healthcare veteran who has worked in the field since 1991 describes Crown as a great place to work, noting the no-nonsense, fair approach and the way staff are treated like family. Long-tenured staff members speak proudly of interacting with residents, the abundance of activities, and an updated gazebo that reflects attention to the environment as part of overall care. For many families, this sense of family, responsiveness, and an active, supportive atmosphere is exactly what they want for their loved ones, especially when they are navigating the challenges of aging or recovery. The comments from people who transferred relatives to Crowne repeatedly stress how the facility seemed to prioritize attention, comfort, and social engagement, and how those efforts helped families feel that their loved ones were in good hands even when they were not nearby.

Several reviews celebrate the quality of direct care and the personal relationships developed with staff. Families describe staff as caring, friendly, and responsive to questions and concerns, with nurses, CNAs, and other team members consistently praised for their attentiveness. One mother arriving for rehab after surgery was supported by a caring, encouraging staff who helped her regain independence faster than expected; another reviewer from the memory care unit emphasizes respect, dignity, a clean and comfortable environment, and meals that are well received. A resident who needed rehab after an injury describes an exceptional rehabilitation team - physical and occupational therapists - and notes that she emerged from the stay able to walk with a walker and to manage basic routines again. Across these stories, the human touch - listening, guiding families through decisions, and fostering a hopeful, forward-looking atmosphere - is repeatedly highlighted as the facility's strongest asset.

There are also deeply positive long-term memories. One reviewer recounts a grandmother who has lived at Crowne for more than 25 years, following a brain aneurysm. The family member recalls joyful moments when their loved one's eyes opened with recognition and happiness upon seeing them, and praises the facility for preventing bed sores and for providing consistent, compassionate care over decades. Another family member emphasizes that, despite the hardships that can accompany memory care, the facility has maintained a clean, patient-centered environment where the mother is treated with respect and is comfortable, and where the family feels grateful that they chose Crowne for such a long period of time.

Yet, the collection of experiences would not be complete without the more troubling themes raised by some reviewers. A number of highly critical accounts describe serious lapses in care and communication. In one case, a mother who required ongoing monitoring and prompt medical attention experienced multiple slip-and-fall incidents, with delays in notifying her son, the designated healthcare advocate, and initial attempts by staff to downplay the seriousness of injuries. The reviewer describes a pattern of delay, denial, and emotional distress, suggesting that problems originate at the administrative level and ripple down to the nursing and caregiving staff. Another family voices concerns about emotional abuse and neglect linked to multiple falls, and argues that strong accountability measures and regulatory oversight should be applied to the facility. Taken together, these accounts portray a facility that can, in some circumstances, fall short of families' expectations for timely communication, transparency, and accountability.

There are also specific accusations about privacy and professional conduct. One reviewer recounts a troubling interaction in which a patient accounts staff member shared personal information loudly in a public lobby, exposing sensitive details in front of strangers and even a person filling out an application. The reviewer frames the incident as disrespectful and noncompliant with expected privacy standards and OSHA-related sensitivities. A separate warning comes from another reviewer who mentions abuse signs in a family member's early days at the facility, adding to a sense that not all experiences align with the ideal of consistently safe, respectful care. These stories underscore the importance of clear, accountable processes, transparent communication, and strict adherence to patient privacy and safety standards.

In the end, Crowne Health Care of Mobile emerges as a place that can be a lifeline for families and a source of great comfort when everything aligns - excellent rehab outcomes, attentive staff, engaging activities, and supportive family involvement. It also appears as a place where serious concerns about leadership, timely notification, patient privacy, and the handling of difficult incidents can coexist with the positive experiences. For families weighing care options, these voices collectively suggest the need for direct engagement with the facility: asking about fall prevention and incident reporting, reviewing how concerns are escalated, and requesting clear information about privacy practices, as well as how the administration addresses any reported abuse or neglect. In the best moments, Crowne Health Care of Mobile delivers warmth, competence, and a sense of community; in the most challenging moments, it invites scrutiny, accountability, and ongoing improvement to ensure every resident receives the safety, dignity, and respect they deserve.

Restaurants

• Royal Knight the Restaurant & Lounge (0.8 miles)
• McAlister's Deli (0.9 miles)
• Steak 'n Shake (0.9 miles)
• McDonald's (1 miles)
• Whataburger (1.4 miles)
• Burger King (1.8 miles)
• Mudbugs At The Loop (1.8 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (2 miles)
• Starbucks (3 miles)
• Starbucks (3.8 miles)
• Carpe Diem Coffee & Tea Co. (3.9 miles)

Physicians

• Maysville Medical Center (1.3 miles)
• Southern Psychiatry (1.5 miles)
• Hanger Prosthetics & Orthotics (1.6 miles)
• Stanton Optical (2.3 miles)
• Victory Clinic (2.5 miles)
• Internal Medicine Center (2.7 miles)
• Alabama Medical Group (2.7 miles)

Pharmacies

• Pharmacy Services of Mobile (1.5 miles)
• Midtown Pharmacy (1.8 miles)
• Cox Nuclear Pharmacy (2.1 miles)
• Winn-Dixie (2.6 miles)
• Walmart Pharmacy (2.6 miles)
• Heritage Pharmacy (2.7 miles)
• Benzer Pharmacy (2.8 miles)

Places of Worship

• Little Flower Catholic Church (1.7 miles)
• Dauphin Way Baptist Church (2.8 miles)
• Spring Hill Baptist Church (3.9 miles)

Hospitals

• Springhill Medical Center: Pain Management Clinic (2.9 miles)
• Diabetes Resource Center (3.3 miles)
• Infirmary Health System (3.3 miles)