Elba Nursing And Rehabilitation Center
Save987 Drayton Street, Elba, AL 36323
For more information about senior living options: (844) 490-3973
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Across the mixed set of reviews, Elba Nursing Facility and Rehab emerges as a place where experiences run the gamut - from deeply grateful to profoundly distressed. Several families and patients describe moments of genuine care, connection, and relief at a difficult time, while others recount troubling episodes that leave lasting concern about safety, attention, and communication. Taken together, the accounts paint a complex portrait of a facility that can feel like a lifeline to some and a source of fear to others, depending on who is providing the care, when, and under what circumstances.
On the positive side, many reviewers emphasize the dedication and compassion of the staff. They describe moments when the facility "became like family" to patients who could not receive the help they needed elsewhere, and when caregivers demonstrated patience, professionalism, and genuine concern. Families recount that admissions and social services teams were helpful, that the staff aimed to ensure high-quality care, and that the setting could feel like a welcoming, supportive home for loved ones in fragile health. In several reviews, people express gratitude for the care their relatives received, noting improvements in comfort, dignity, and overall well-being, and they credit the facility with making a difficult transition more manageable during the pandemic era - offering FaceTime, window visits, and other ways to stay connected when in-person visits were limited. The sentiment in these accounts is frequently one of deep appreciation for dedicated employees who went "the extra mile."
Another common thread is the sense of access and openness when it mattered most. Reviewers describe staff who listened, answered questions, and provided avenues for family involvement even in challenging times. Some families highlight the value of feasible visitation options and timely communication with nurses and administration, which reinforced trust and helped families feel included in the care process. A few reviewers specifically mention that their loved ones received attentive, compassionate care and that the facility offered a supportive environment during critical moments, including rehabilitation after strokes or the transition into nursing care following serious illnesses.
Yet, alongside these affirmations, there are serious and distressing accounts from other reviewers. One account centers on severe neglect and mistreatment of a grandmother during a difficult period of care, including night terrors, being locked up during COVID, and repeated concerns about overall treatment that prompted state investigations. In this narrative, a staff member was allegedly dismissive and disrespectful, with a specific incident described where a caregiver laughed and called another employee the "dental hygienist" during a call about assisting with daily hygiene. The reviewer asserts that investigations by the State of Alabama found credible concerns, including removal of an adjustable bed, and the account ends with a stark warning to others to avoid the facility for loved ones. This perspective underscores fears about safety, dignity, and the reliability of care, especially for patients with dementia or complex needs.
A separate, vividly detailed critique describes another patient who required post-stroke rehabilitation and faced multiple, troubling lapses in care: documented allergies were not always correctly observed, meals were not prepared or eaten with adequate assistance, and the patient was left with inadequate support for eating - sometimes needing a family member to cut food due to unsafe handling. The reviewer notes that food trays were left untouched or taken away too quickly, that the patient's physical comfort was neglected (a cold, uncovered body and a lack of blankets), and that basic hygiene needs were not consistently met (being left in waste, dirty bed rails and sheets). Video calls intended to monitor progress were even manipulated, with the camera pointed away to obscure the patient's condition. The patient's progression was described as misrepresented, and the family was left feeling misled about what was happening with care and recovery. The overall message from this account is a candid plea not to entrust loved ones to the facility without rigorous oversight and clear, ongoing communication.
Another reviewer adds a less extreme but still negative perspective, reporting a rude and unprofessional interaction with an admissions receptionist who allegedly hung up on them during a job inquiry. This touchpoint highlights how first impressions and administrative interactions can influence a family's confidence in a facility long before actual care decisions are made, suggesting that the quality of interpersonal conduct from front-line staff can color the overall perception of the institution.
In contrast to these criticisms, several accounts repeatedly stress the importance of human connection, responsiveness, and the hard work of staff who show up with genuine care. These reviewers describe a facility that, in their experience, offered meaningful engagement with patients, effective communication streams, and a sense of community even amid the logistical and emotional challenges that come with serious illness and recovery. They emphasize gratitude for the moments when staff provided warmth, steadfast attention, and reliable updates, as well as for the ways in which the facility supported family members during periods of heightened stress and uncertainty.
Taken together, the collection of reviews suggests a facility that can serve as a critical, compassionate home for some families while simultaneously presenting serious concerns for others. The experiences vary widely by individual and by situation, with strong praise for staff dedication, compassionate care, and adaptable visitation during restrictive times, contrasted by grave allegations of neglect, poor treatment, miscommunication, and privacy violations in other cases. For families considering care at Elba Nursing Facility and Rehab, these narratives underscore the importance of direct, recent conversations with administrators, careful review of state inspection histories, and clear, proactive engagement with care teams to ensure that safety, dignity, and patient-centered care remain at the forefront.
Elba Nursing And Rehabilitation Center is an assisted living community located in Elba, AL. We offer a wide range of amenities and care services to ensure the comfort and well-being of our residents.
Our amenities include a beauty salon where residents can pamper themselves, along with access to cable or satellite TV for entertainment. We also provide community operated transportation to assist residents in getting around. For those who love technology, we have a computer center and Wi-Fi/high-speed internet available.
Meals are served in our spacious dining room, offering restaurant-style dining where residents can enjoy delicious and nutritious meals. We accommodate special dietary restrictions and offer diabetes diet options as well. Additionally, our kitchenette allows residents the freedom to prepare snacks or light meals if desired.
Residents can stay active and socialize in our fitness room, gaming room, or outdoor spaces such as the garden. We also have a small library for those who enjoy reading and a wellness center for maintaining physical health.
To ensure the cleanliness and organization of living spaces, we provide housekeeping services. Each resident has their own private bathroom for added privacy and convenience. Our move-in coordination service makes transitioning into our community seamless.
Safety is a top priority at Elba Nursing And Rehabilitation Center. We offer 24-hour supervision and a 24-hour call system for emergency assistance. Our trained staff provides assistance with daily activities such as bathing, dressing, and transfers when needed.
Medication management is another essential service we provide to ensure residents receive their medications on time and in the correct dosage. Our mental wellness program supports emotional well-being through specialized programs.
Concierge services are available to cater to individual needs, while fitness programs keep residents active and engaged. Planned day trips and scheduled daily activities provide opportunities for fun outings and socialization within our community.
We are conveniently located near parks, pharmacies, restaurants, places of worship, and hospitals for easy access to additional amenities and healthcare resources.
At Elba Nursing And Rehabilitation Center, we strive to create a warm and caring environment where residents can live comfortably and receive the assistance they need.
Elba Nursing And Rehabilitation Center is located at 987 Drayton Street, Elba, AL 36323 in Crenshaw County, Alabama
Elba Nursing And Rehabilitation Center on seniors.fyi includes 5 photos including images showing interior, bedroom, dining, decor, windows, lounge, artwork, living room, and more.
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