Beverly Rehab

Pros

• The staff and services are amazing.
• The care provided for his dad was amazing.
• The facility offered a great experience for a mother-in-law and a dear friend, with excellent staff and nurses, and the rehabilitation from physical therapy was wonderful.
• The rehabilitation staff did seem more attentive and caring toward patients.
• A reviewer could not have asked for a more compassionate and caring facility to send a loved one, and appreciated open communication with the family.
• The admissions, social services, nurses, CNAs, and therapists were described as outstanding and going above and beyond.
• A visitor observed that a loved one seemed very happy with the staff, which is the most important thing.

Cons

• The patient was left sitting in a urine puddle for hours because staff were busy.
• There were no working toilets or showers on the 4th floor for 48 hours, and the hallways smelled terrible.
• It took 30 minutes to get hot water for a shower, and items were stolen from rooms.
• Care staff seemed more interested in checking boxes than in caring for patients.
• Residents on the 4th floor were treated poorly and stripped of their dignity, with some staff admitting it.
• Families did not receive blood test results or timely updates about their loved ones.
• Patients were discharged without clear orders or proper communication about follow-up care.
• A former employee alleged that a patient died because CPR was not performed.

Review

The experiences at Eastern Shore Rehabilitation and Health Center run the gamut from heartwarming to heartbreaking, with families alternating between praise for the care and concern they received and horror at what they witnessed or were asked to tolerate. A substantial portion of reviews centers on the compassionate, attentive rehab and nursing teams, while another large thread documents serious concerns about cleanliness, safety, communication, and overall quality of care. Taken together, the message is not uniform, but it is loud: for some patients and families, the staff's dedication stands out in a positive way; for others, organizational and safety problems severely overshadow any good intentions.

Several families highlight remarkable compassion and excellence among the staff, especially in rehabilitation and direct caregiving roles. They report exemplary care from physical therapists who helped their loved ones make meaningful progress, and from nurses and admissions/social services teams who were responsive, courteous, and supportive. Names like Jenny (Admissions), April and Amanda (Social Services), and nurses Cindy, Peggy, and Donna come up repeatedly as sources of consistent, attentive care. One family explicitly credits the rehab team for going "above and beyond" and notes that communication lines with the family remained open, contributing to a positive overall experience despite other concerns. In these accounts, the facility's value rests on the dedication and skill of its rehabilitation staff and the everyday kindness shown by many caregivers.

Yet for every story of warmth and progress, there are equally strong testimonies about neglect, discomfort, and unsafe conditions. Multiple reviewers describe situations where patients were left in distress or unattended for long periods, or where basic hygiene and dignity were compromised. Accounts include elderly residents sitting in hallways shivering, being left in soiled diapers, or requiring assistance that did not come promptly because staff were "busy" or overwhelmed. One reviewer linked a poor experience to a broader pattern of care that felt more like paperwork than patient-centered attention, noting a focus on checking items off a list rather than truly caring for patients. The tone across these messages is urgent: the care environment felt chaotic, and the people reporting it worried about the welfare of their loved ones.

Specific safety and cleanliness concerns recur with striking clarity. The 4th floor is repeatedly singled out as a problem area: reviewers mention not having working toilets or showers for extended periods, hallways that smell, and laundry operations hampered by the lack of water. There are vivid reports of bathrooms left wet after showers, slip hazards, and even theft of personal items from patient rooms. The sense of being understaffed or overwhelmed is echoed in remarks about patients' needs not being met in a timely fashion, and about food quality that is described as unacceptable in some cases. Some reviewers attach a health-department-level seriousness to these issues, calling for oversight and rapid improvements. The repeated phrase in several accounts is one of urgent risk to patient safety and dignity.

Communication and discharge processes are another area where experiences diverge dramatically. Some families report rapid, clear communication, including prompt updates on test results and discharge plans. Others recount frustration with poor or non-existent communication: requests for blood test results go unanswered, questions during a single phone call receive little follow-up, and discharge planning is described as abrupt or inadequately coordinated. There are mentions of patients being discharged with little or no clear guidance, and of medical follow-up (such as cardiology considerations after a stent) being misaligned with the facility's recommendations. In at least one account, the lack of routine updates left a family feeling abandoned or left in limbo during a troubling time, underscoring how fragile trust can be when communication breaks down.

The voices in these reviews are not one-note. A few comments acknowledge that there are substantial constraints in the local area and that for some families, the choice of facility isn't straightforward. Some reviewers who investigated directly or spoke with clinicians arrived at more hopeful conclusions, expressing satisfaction with the level of care their loved one received and noting that the hospital's physicians or neurologists had favorable impressions of the rehab work. There are even remarks from people who felt the facility could be a good fit for particular patients, albeit with a strong caveat to monitor care closely and maintain regular contact. Still, these more positive notes are often tempered by the persistent caveat that experiences can vary widely from one patient to the next, and from one staff member to another.

Overall, the landscape painted by these reviews is a stark contrast between dedicated, compassionate rehabilitation care and troubling reports of neglect, under-staffing, and hygiene/maintenance problems. Families who had positive experiences credit the personal attention of the rehab team and the open lines of communication that helped them feel connected to their loved ones. Those with negative experiences describe a facility that is, in their view, overwhelmed and inconsistent, with risks to patient safety and dignity that they believe should trigger stronger oversight and faster remediation. Several reviewers urge prospective families to visit and assess personally, to stay engaged with loved ones' care, and to seek alternative options if possible, given the uneven quality reported.

For anyone considering this facility, the practical takeaway from these accounts is clear: try to verify current conditions and staffing levels, insist on direct, regular updates, and plan to monitor your loved one's daily experience closely. If choosing Eastern Shore Rehabilitation and Health Center, prepare for a careful handoff and ongoing advocacy - asking for specific caregivers by name, requesting written care plans and test results, and being prepared to escalate concerns if you observe delays, safety risks, or lapses in basic care. The breadth of experiences here suggests that the facility can deliver meaningful rehabilitation and kindness, but that a significant portion of families feel the environment at times fails to meet basic standards of safety, cleanliness, and consistent communication.

Located in Daphne, Alabama, this area offers a variety of healthcare options with dermatology, pulmonary, neurology, orthopedic, and general medical practices all within a few miles. Several pharmacies are conveniently located nearby for medication needs. Residents can enjoy a selection of cafes and restaurants ranging from casual dining to coffee shops. For outdoor activities, Fairhopers Community Park is just a short drive away. In case of emergencies or specialized medical care, Thomas Hospital is located within a 5-mile radius. Places of worship and theaters are also easily accessible for spiritual and entertainment needs. With its diverse amenities and healthcare services, this part of Daphne provides a comfortable and convenient living environment for seniors looking to settle in the area.

Physicians

• Haley Dermatology (1.2 miles)
• Deep South Dermatology (2.6 miles)
• Pulmonary Associates (2.6 miles)
• Eastern Shore Neurology & Pain Center (3.3 miles)
• Bayside Orthopedic Sports & Rehab Center (3.6 miles)
• Restoration Health (3.6 miles)
• Dr Dan Matthews, Alabama Orthopaedic Sports Medicine (3.7 miles)

Pharmacies

• CPT (1.3 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.7 miles)
• Hemacare Plus (2.9 miles)
• Api Solutions (3.2 miles)
• Rx Advantage (5.3 miles)
• Walgreens (6.1 miles)

Cafes

• East Shore Cafe (1.5 miles)
• The Coffee Loft (3.2 miles)
• Pj's Coffee (6.1 miles)
• Starbucks (6.9 miles)

Restaurants

• The Wacky Shrimp (1.6 miles)
• Chick-Fil-A (1.7 miles)
• Chicken Salad Chick (1.9 miles)
• Lennys Grill Subs (2 miles)
• Sunset Pointe at Fly Creek Marina (2.6 miles)
• Champy's Famous Fried Chicken (2.8 miles)
• Moe's Original BBQ (3.5 miles)

Parks

• Fairhopers Community Park (4.1 miles)

Hospitals

• Thomas Hospital (4.4 miles)
• Infirmary Health System (5.3 miles)

Places of Worship

• First Baptist Church (4.4 miles)
• Trinity Presbyterian Church (4.5 miles)
• New Zion Christian Church (5.9 miles)
• City Hope Church (6.6 miles)

Theaters

• Spanish Fort PREMIERE 14 Eastern Shore (7.2 miles)