Overall Review of Beverly Rehab
common
9 reviews mention this
Staff can feel compassionate and kind
Many families describe the staff as compassionate, helpful, and caring.
Several reviews say the staff provided supportive, attentive care and helped residents feel comfortable. Families mention nurses, CNAs, and therapists being gracious, efficient, and responsive in the rehab setting. A separate review also notes the staff helped keep communication open with the family.
caveat
6 reviews mention this
Communication with families is inconsistent
Residentsā families describe trouble getting updates and reaching the facility.
Multiple reviews point to limited communication, including unanswered questions and a lack of follow-through after contacting the facility. Others describe phone difficulties that made it hard to reach a loved one for days. Even among positive experiences, at least one review flags that getting through by phone was a problem.
caveat
9 reviews mention this
Hygiene and sanitation concerns repeat
Residentsā hygiene and sanitation experiences are a recurring concern in reviews.
Some reviews describe situations involving urine or soiled briefs staying in place for hours, along with strong complaints about cleanliness. Other residents and families also mention cleanliness positively, but the negative mentions include dirty conditions on specific floors and unpleasant odors. A few accounts connect hygiene problems to safety risks, such as wet floors and potential slip-and-fall concerns.
caveat
8 reviews mention this
Safety incidents raise concerns
Several reviews describe safety lapses like falls and unattended periods.
A number of reviews describe residents left unattended and later falling, including reports of a fall that involved head impact. Others describe residents being left in soiled conditions or needing toileting support that was delayed. One review also describes discharge without the expected follow-up orders, adding to the broader concern about oversight.
caveat
3 reviews mention this
Response times for issues can be slow
Some families say issues took too long to resolve.
A few reviews describe long delays in getting help with urgent needs, including waiting for basic care. One family also reports that it took at least an hour for problems to be addressed. Another review describes staff being busy after a request, reinforcing the theme of delayed responses.
common
3 reviews mention this
Rehabilitation therapy draws praise
Rehabilitation therapy is mentioned positively in multiple reviews.
Some reviews highlight that physical therapy and rehabilitation care felt effective and that rehab therapists were attentive. A few families describe better experiences specifically during the rehab portion of care, even when other parts of the stay were criticized. At least one review also calls out therapists and rehab-floor support by name.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.