Physical Rehab-Mercy Medical

Pros

• The staff and services are amazing.
• The care provided for his father was amazing.
• This facility provided a great experience for his mother-in-law and a dear friend, with excellent staff and nurses, a clean environment, and wonderful rehab from the physical therapist.
• The rehabilitation staff seemed more attentive and caring toward patients.
• The nurses, CNAs, and therapists worked hard every day and went above and beyond.
• The father seemed very happy with the staff.
• The facility was described as compassionate and caring, with good communication that kept families informed.

Cons

• A reviewer described a patient sitting in a hallway shivering and later eating lunch in a urine puddle because a nurse was busy, calling it NOT GOOD CARE.
• They reported no working toilets or showers for 48 hours on the 4th floor, hallways that smelled terrible, and staff who were overwhelmed.
• They said it took 30 minutes to get hot water for a shower, the bathroom floor was left wet after showers, items were stolen from rooms, and staff seemed more focused on ticking boxes than caring for patients.
• They claimed blood test results were not provided and objected to a patient leaving for cardiac follow-up after a stent.
• They described the 4th floor as being treated terribly and stripped of dignity, with cleanliness and patient care failing inspections.
• They stated there was no communication with families, rude staff, under-staffing, and discharge processes that lacked updates or clear orders.
• They recounted a patient left unattended for hours, fell, and was found in a urine-soaked bed after the urinal was not emptied.

Review

A wide range of experiences is reflected in the reviews about Eastern Shore Rehabilitation and Health Center, painting a picture of a facility that some families praise for excellent rehabilitation and compassionate care, while a large number of others allege serious shortcomings in hygiene, safety, communication, and staffing. On one hand, several families describe staff and therapists as dedicated, attentive, and instrumental in recovery. They recount positive experiences with the rehabilitation process, especially highlighting physical therapy as "wonderful," and praising the nurses and admissions or social services teams for being supportive and responsive. In particular, some reviewers credit specific therapists and staff by name for going above and beyond, and they express strong gratitude for the progress their loved ones made under care at the center. A few even say the facility was the right choice for their family member after careful consideration or after seeking a second opinion.

On the other hand, a substantial thread runs through many other reviews that centers on neglect, safety concerns, and a general sense that care was not consistently delivered. Several accounts describe patients left unattended for long periods, sometimes in distressing conditions such as a friend sitting in a hallway shivering, or an elderly person attempting to eat while sitting in a urine puddle. In these narratives, nurses are sometimes portrayed as overwhelmed or unavailable, with one reviewer noting a nurse told them to wait until after a meal to attend to a patient. The recurring theme is that when demands on staff were high, basic welfare - like timely assistance, clean and safe environments, and prompt responses - fell through the cracks.

Environmental and operational issues emerge across multiple reviews as well. There are repeated complaints about sanitation, odors, and cleanliness, with several reviewers describing strong smells, dirty bathrooms, and floors that were wet or unsafe. The fourth floor is singled out by several commenters for particularly poor conditions, including nonfunctional toilets and showers for an extended period, water and laundry problems, and a general sense that the facility is overwhelmed and struggling to maintain essential services. Ice and water shortages and inconsistent access to basic amenities are cited as part of a broader picture of systemic strains that affect residents' day-to-day comfort and safety. One reviewer even called for health department involvement, signaling a belief that the problems went beyond neglect and pointed toward potential compliance issues.

Safety, communication, and discharge practices are other frequently raised concerns. Some reviewers describe delays in obtaining test results, questions about follow-up care, and a perception that staff prioritize completing forms or meeting checklists over addressing patients' immediate needs. There are reports of patients being discharged without clear instructions or medications, and of families feeling left out of critical decisions or updated on their loved ones' conditions. A number of accounts describe discharges or transitions that seemed abrupt or inadequately planned, with families reporting last-minute notices and a lack of coordination with external care providers or cardiology follow-up. The sense across these stories is that when communication breaks down, families feel stranded and uninformed.

Amidst the negative assessments, there are still occasional endorsements of the rehabilitation program itself and the people who provide therapy and medical care. Some reviewers recount being impressed by the expertise and dedication of rehab staff, including physical therapists, nurses, and social services workers who maintained contact and offered reassurance. One reviewer who had previously viewed the negative reviews with skepticism chose to visit the facility and was reassured by what they observed, specifically highlighting the caring approach of the staff, admissions personnel, and therapists who were described as consistently going above and beyond for the patient. Another observer credits the neurologist with positive recommendations regarding stroke rehabilitation at the center, reinforcing that experiences can be highly variable from one staff member to the next and from one patient to another.

In addition to the mixed testimonials, a few personal anecdotes emphasize both ends of the spectrum. Some families recount compassionate, patient-centered care that made a meaningful difference in recovery and quality of life, naming individual caregivers who contributed to an overall positive experience. Conversely, several reviewers - often describing heartbreaking scenarios - relate long waits for basic needs, unaddressed odors or cleanliness issues, and experiences that suggest a facility stretched thin by staffing shortages or administrative challenges. A few former employees add a cautionary note, suggesting systemic problems that affected patient care, including decisions around life-sustaining treatments or the emotional toll of working in a high-demand setting. Yet other visitors reflect frustration with communication problems, such as difficulty reaching a loved one by phone, which can amplify anxiety during a challenging health journey.

Overall, the body of reviews presents a portrait of a facility that elicits strong emotions and divergent experiences. For some families, the center represents a beacon of hope through effective rehabilitation, compassionate nursing, and attentive social services. For others, it signals a warning about safety, cleanliness, staffing, and communication gaps that can undermine the well-being and dignity of residents. The common thread across many reviews is the critical importance of consistent, timely care, clear family communication, and a clean, safe environment - elements that reviewers say can significantly influence both the recovery process and the day-to-day experience of residents and their loved ones.

This part of Daphne, Alabama offers a convenient and diverse range of amenities for seniors looking to settle down in the area. With several pharmacies located within close proximity, access to medication and healthcare services is easily attainable. A variety of restaurants catering to different tastes can be found nearby, providing options for dining out or enjoying a meal with friends and family. Additionally, there are cafes for those who enjoy a leisurely coffee break. Medical care is readily available with physicians specializing in various fields located within a short distance. In case of emergencies, hospitals are within a reasonable driving distance as well. Places of worship offer opportunities for spiritual fulfillment and community engagement, while the local theater provides entertainment options for those seeking cultural experiences. Parks allow residents to enjoy outdoor activities and nature walks, further enhancing the quality of life in this vibrant neighborhood.

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (0.5 miles)
• CPT (1.5 miles)
• Api Solutions (1.5 miles)
• Hemacare Plus (2.4 miles)
• Rx Advantage (3 miles)
• Walgreens (3.8 miles)

Restaurants

• Champy's Famous Fried Chicken (0.6 miles)
• Lennys Grill Subs (0.8 miles)
• Chicken Salad Chick (1 miles)
• Chick-Fil-A (1 miles)
• The Wacky Shrimp (1.1 miles)
• Moe's Original BBQ (1.3 miles)
• Lake Forest Yacht Club (1.8 miles)

Cafes

• East Shore Cafe (1 miles)
• Pj's Coffee (3.8 miles)
• Starbucks (5.1 miles)
• The Coffee Loft (5.4 miles)

Physicians

• Eastern Shore Neurology & Pain Center (1 miles)
• Restoration Health (1.4 miles)
• Asthma & Allergy Institute (1.4 miles)
• Dr Dan Matthews, Alabama Orthopaedic Sports Medicine (1.4 miles)
• Pediatrics by the Bay (1.9 miles)
• Deep South Dermatology (2.1 miles)
• Pulmonary Associates (2.2 miles)

Hospitals

• Infirmary Health System (3 miles)
• Thomas Hospital (6.6 miles)

Places of Worship

• City Hope Church (4.9 miles)
• First Baptist Church (6.6 miles)
• Providence United Methodist Church (6.7 miles)
• Trinity Presbyterian Church (6.8 miles)

Theaters

• Spanish Fort PREMIERE 14 Eastern Shore (5.4 miles)

Parks

• Fairhopers Community Park (6.4 miles)