1201 22Nd Street North, Birmingham, AL 35234
For more information about senior living options: (866) 208-4318
Overall Review of Civic Center Health And Rehabilitation
Pros
The reviewer notes that the facility’s cleanliness and care are good.- The reviewer believes their friend will get a job there and will be the best CNA ever.
Cons
The reviewers describe the facility as garbage with lazy staff who don’t help patients regain their health.- They say staff sit around, curse, watch movies on their phones, and neglect their duties.
- They report doors and phones going unanswered for long periods.
- They accuse staff of stealing patient belongings and not replacing them.
- They note the front desk is rude and unprofessional.
- They describe the place as filthy and uncaring, not suitable for loved ones.
- They call it the worst place to put a family member, implying care and rehabilitation are lacking.
Review
Civic Center Health And Rehabilitation is best suited for families operating on a tight budget who can relentlessly supervise their loved one’s care and accept serious gaps in basic services. The prevailing feedback makes clear that price is not matched by reliable care, responsiveness, or safety. For anyone counting on steady rehabilitation progress, timely assistance, or respectful, professional staff, this community falls short. The reality is that without active family involvement, residents risk being overlooked, left waiting for help, or subjected to inconsistent attention. In short, this facility works only for those who can be present and vigilant at all hours.
Those who should seriously consider alternatives include families with residents who require dependable rehab, consistent caregiving, and protection of personal belongings. Memory-care needs or high-nursing acuity will likely exceed what the staff can reliably deliver here. Even within budget options, several Birmingham-area facilities provide markedly steadier staffing, clearer communication, and more accountable leadership. If the budget is non-negotiable, it remains essential to compare trial experiences, documented care plans, and accessible administrators before any commitment. The bottom line: this is not a safe default for families prioritizing safety, reliability, and continuity of care.
Pros and offsets are hard to reconcile. There is a narrow thread of usefulness in the one report noting acceptable cleanliness and basic care during a two-month stay, suggesting some routine maintenance and caregiving occur. Yet this lone positive observation is swallowed by a chorus of failures: missing belongings, lost chargers, unresponsiveness, and a tangible sense that staff do not value their roles. The strongest advantage, some level of routine care, does not survive the weight of repeated allegations about laziness, disengagement, and disrespectful behavior, including frontline interactions with residents and alarming front-desk conduct. In practical terms, any marginal benefit is decisively outweighed by credibility gaps in safety, accountability, and daily reliability.
Red flags are concrete and recurring. Chronic delays in answering calls and opening doors signal systemic communication flaws. Residents report staff who appear indifferent, who argue rather than assist, and who vent about work in front of others. Personal belongings disappearing, including phones and chargers, is a troubling pattern that undermines trust and safety. Weekend staffing is singled out as particularly problematic, with long waits for basic help. The net effect is a rehabilitative promise that often remains unfulfilled, creating a stressful environment rather than a supportive one. Families evaluating options must weigh these behavioral and operational patterns against the price tag.
Due diligence should focus on measurable safeguards. Request current staffing ratios by shift and concrete evidence of ongoing supervision. Demand a transparent policy for safeguarding belongings, along with documented incident-response procedures and follow-through. Scrutinize the rehabilitation program: leadership, progress metrics, and contingency plans if goals stall. Visit at different times to observe door responsiveness, staff-resident interactions, and conflict resolution practices. Engage multiple voices, residents, families, and the administrator, to gauge governance and accountability. A facility that will openly address deficiencies and show concrete improvements is markedly more trustworthy than one that delays or denies concerns.
Bottom line: Civic Center Health And Rehabilitation will likely suit only those who can tolerate ongoing oversight, a precarious daily experience, and potential losses of personal belongings in exchange for a lower price. For families seeking dependable rehab, respectful staff, clean safety standards, and consistent communication, alternatives are not merely preferable, they are essential. If budget constraints are non-negotiable, insist on a formal, written care plan, agreed-upon outcomes, and a robust escalation process before admission. In every case, select a facility where leadership is accessible, where care is coordinated, and where the resident’s dignity and possessions are protected as non-negotiable baselines.
95 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Birmingham International (4 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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