Hilltop Center

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Hilltop Center

152 Saddle Shop Road, Hilltop, WV 25855

For more information about senior living options: (844) 490-3973

3 from 2 reviews
Memory Care Skilled Nursing Facility

Overall Review of Hilltop Center

Pros

  • pro The staff at Hilltop Center provided excellent care and were very welcoming to family members during visits.
  • pro The building was noted for being clean and well maintained, contributing to a "home" atmosphere.
  • pro The reviewer expressed a willingness to recommend Hilltop Center to others based on their positive experience with therapy services.

Cons

  • pro The facility was dirty and had a strong smell of urine.
  • pro The Hilltop Center was terribly understaffed, leading to inadequate patient care.
  • pro The rooms were very small and lacked modern equipment.
  • pro There was insufficient information about activities, as the patient couldn't participate in any.
  • pro Security measures were inadequate, with only a keypad at the door for protection.
  • pro The night shift staff did not perform their duties effectively, causing concerns among families.

Review

Hilltop Center has received a mix of reviews from families regarding the quality of care and overall experience provided to their loved ones. While some families have praised the facility for its welcoming atmosphere and cleanliness, others have voiced serious concerns about staffing issues, sanitation, and overall patient care. This disparity highlights the importance of consistent experiences in healthcare facilities, as well as the impact these environments can have on patients and their families.

On one hand, there are those who commend Hilltop Center for its excellent therapy services. One reviewer noted that their father received outstanding care during his time at the facility. They emphasized how welcoming the staff were when family members visited, creating an inviting environment that made them feel comfortable and supported. This sentiment was further reinforced by descriptions of the building itself; it was seen as clean, well-maintained, and possessing a homely atmosphere that contributed positively to their father’s recovery experience.

However, this positive portrayal stands in stark contrast to another reviewer’s experience at Hilltop Center. Their visit revealed significant drawbacks that overshadowed any semblance of quality care. The facility’s cleanliness came into question when they described it as dirty with persistent odors reminiscent of urine throughout the premises. Such descriptions raise red flags regarding basic hygiene practices within a healthcare setting—a critical component in ensuring patient safety and comfort.

Further compounding these concerns were reports of understaffing at Hilltop Center. According to this reviewer, inadequate staffing prevented proper attention to patient needs, which is alarming given that timely and attentive care is essential in therapy settings. The small size of rooms also drew criticism, suggesting that patients were not only uncomfortable but perhaps also unable to access necessary equipment or amenities to aid in their recovery process.

The lack of activities available for patients was another troubling aspect highlighted by this review. The individual mentioned that their mother was unable to participate in any scheduled activities during her stay due to unclear availability or accessibility—raising questions about how engaged patients might be while under care at Hilltop Center. Engaging activities are vital for both physical rehabilitation and emotional support; thus, a deficiency here could lead to deteriorating mental health among residents.

Lastly, security measures—or lack thereof—were called into question as well. One reviewer pointed out that other than a keypad lock on the main door, there appeared to be little assurance offered regarding resident safety during nighttime hours when staffing seemed particularly sparse. This complaint points toward deeper systemic issues within the facility relating not only to operational protocols but also training standards among staff members tasked with overseeing patient wellbeing.

In conclusion, while there are testimonials praising Hilltop Center's therapy services and its home-like environment—which may reflect positively on certain aspects—the contrasting negative accounts reveal significant shortcomings in cleanliness, adequate staffing levels, activity availability for residents, engagement practices, and security measures. Those considering this facility must weigh these conflicting reviews carefully before making decisions impacting their loved ones’ health and safety during crucial therapeutic recovery processes.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Hilltop Center in Hilltop, WV is a skilled nursing facility that offers various amenities and care services for individuals in need of assistance with daily living. The center provides fully furnished rooms with cable or satellite TV, Wi-Fi/high-speed internet, and a telephone. Residents can enjoy delicious meals in the dining room or use the kitchenette to prepare their own food. Housekeeping services ensure that the living spaces are clean and tidy.

Outdoor space and gardens provide residents with opportunities to relax and enjoy nature. The center also offers move-in coordination services to help ease the transition for new residents.

Care services at the Hilltop Center include 24-hour supervision, assistance with activities of daily living such as bathing and dressing, transfers, and coordination with healthcare providers. Medication management is provided to ensure residents take their medications as prescribed. Special dietary restrictions, including those for diabetes diets, are accommodated.

Transportation arrangements can be made for medical appointments, ensuring residents have access to necessary healthcare services. The center also offers a mental wellness program to support emotional well-being.

Residents can participate in scheduled daily activities to stay engaged and socialize with their peers. Nearby parks provide opportunities for outdoor recreation, while pharmacies, physicians' offices, restaurants, places of worship, and hospitals are conveniently located nearby.

The Hilltop Center creates a supportive environment where residents can receive the care they need while enjoying comfortable accommodations and a range of amenities and activities tailored to their individual needs.

Nearby Places of Interest

Hilltop, West Virginia is a vibrant community with an array of amenities to meet the needs of seniors. With several pharmacies nearby such as New River Pharmacy and Oak Hill Hometown Pharmacy, residents have easy access to their medication needs. In terms of healthcare, Plateau Medical Center and Oak Hill Pediatrics are within close proximity for medical care. There are also various dining options such as The Frozen Barn and Heart of Gold Diner for convenient meals. For spiritual nourishment, places of worship like Oak Hill Gospel Tabernacle and Mount Calvary Baptist Church are available. Additionally, outdoor enthusiasts can enjoy parks like Concho Overlook New River Gorge and Grandview for recreational activities. Transportation services like L & H Transportation provide seniors with easy mobility around the area. Overall, Hilltop offers a well-rounded living environment with amenities that cater to the needs of seniors.

Pharmacies

  • New River Pharmacy (0.4 miles)
  • Woods Pharmacy (2.8 miles)
  • Oak Hill Hometown Pharmacy (3.2 miles)
  • Walgreens (3.5 miles)
  • Good Neighbor Pharmacy (4.1 miles)
  • CVS Pharmacy (6.9 miles)
  • Walmart Pharmacy (7.1 miles)

Hospitals

  • Laboratory | Plateau Medical Center (2.5 miles)
  • Plateau Medical Center (2.7 miles)
  • Appalachian Regional Hospital Heliport (9.5 miles)
  • Raleigh General Hospital (9.7 miles)

Physicians

  • Oak Hill Pediatrics (2.5 miles)
  • Med Surg Group (2.5 miles)
  • Paul Conley, DO (2.6 miles)
  • Petersen Clinic (2.6 miles)
  • Karen Hultman, MD (7.2 miles)
  • Plateau Medical Group - Primary Care - Fayetteville (8.4 miles)
  • Med-Surg Group (8.4 miles)

Restaurants

  • The Frozen Barn (3.4 miles)
  • A Taste of WV Soul (3.8 miles)
  • McDonald's (4 miles)
  • Heart of Gold Diner (4.2 miles)
  • El Bandido Mexican Restaurant (5 miles)
  • Burger King (5.3 miles)
  • Bridge Brew Works (6 miles)

Places of Worship

  • Oak Hill Gospel Tabernacle (3.5 miles)
  • Stegel Louie Reverend (4.3 miles)
  • Pleasant View Church (8 miles)
  • Mount Calvary Baptist Church (8.5 miles)
  • Fayetteville Baptist Church (8.7 miles)
  • Beckley Seventh-Day Adventist Church (9 miles)
  • United Methodist Temple (9.3 miles)

Parks

  • Concho Overlook New River Gorge (4.4 miles)
  • Grandview (8.8 miles)
  • Fayetteville Town Park (9 miles)
  • Kaymoor Bottom (9.3 miles)
  • New River Gorge National Park (10 miles)
  • Freedom Skate Park (10.4 miles)

Transportation

  • L & H Transportation (5 miles)
  • R J Coreman Shortline (5.1 miles)
  • U-Haul Moving & Storage of Beckley (9.1 miles)
  • Enterprise Rent-A-Car (10.4 miles)

Cafes

  • Kool Beanz (8.4 miles)
  • Panera Bread (9.2 miles)
  • Starbucks (9.3 miles)

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