Hilltop Center

Pros

• The staff at Hilltop Center provided excellent care and were very welcoming to family members during visits.
• The building was noted for being clean and well maintained, contributing to a "home" atmosphere.
• The reviewer expressed a willingness to recommend Hilltop Center to others based on their positive experience with therapy services.

Cons

• The facility was dirty and had a strong smell of urine.
• The Hilltop Center was terribly understaffed, leading to inadequate patient care.
• The rooms were very small and lacked modern equipment.
• There was insufficient information about activities, as the patient couldn't participate in any.
• Security measures were inadequate, with only a keypad at the door for protection.
• The night shift staff did not perform their duties effectively, causing concerns among families.

Review

Hilltop Center has received a mix of reviews from families regarding the quality of care and overall experience provided to their loved ones. While some families have praised the facility for its welcoming atmosphere and cleanliness, others have voiced serious concerns about staffing issues, sanitation, and overall patient care. This disparity highlights the importance of consistent experiences in healthcare facilities, as well as the impact these environments can have on patients and their families.

On one hand, there are those who commend Hilltop Center for its excellent therapy services. One reviewer noted that their father received outstanding care during his time at the facility. They emphasized how welcoming the staff were when family members visited, creating an inviting environment that made them feel comfortable and supported. This sentiment was further reinforced by descriptions of the building itself; it was seen as clean, well-maintained, and possessing a homely atmosphere that contributed positively to their father’s recovery experience.

However, this positive portrayal stands in stark contrast to another reviewer’s experience at Hilltop Center. Their visit revealed significant drawbacks that overshadowed any semblance of quality care. The facility’s cleanliness came into question when they described it as dirty with persistent odors reminiscent of urine throughout the premises. Such descriptions raise red flags regarding basic hygiene practices within a healthcare setting—a critical component in ensuring patient safety and comfort.

Further compounding these concerns were reports of understaffing at Hilltop Center. According to this reviewer, inadequate staffing prevented proper attention to patient needs, which is alarming given that timely and attentive care is essential in therapy settings. The small size of rooms also drew criticism, suggesting that patients were not only uncomfortable but perhaps also unable to access necessary equipment or amenities to aid in their recovery process.

The lack of activities available for patients was another troubling aspect highlighted by this review. The individual mentioned that their mother was unable to participate in any scheduled activities during her stay due to unclear availability or accessibility—raising questions about how engaged patients might be while under care at Hilltop Center. Engaging activities are vital for both physical rehabilitation and emotional support; thus, a deficiency here could lead to deteriorating mental health among residents.

Lastly, security measures—or lack thereof—were called into question as well. One reviewer pointed out that other than a keypad lock on the main door, there appeared to be little assurance offered regarding resident safety during nighttime hours when staffing seemed particularly sparse. This complaint points toward deeper systemic issues within the facility relating not only to operational protocols but also training standards among staff members tasked with overseeing patient wellbeing.

In conclusion, while there are testimonials praising Hilltop Center's therapy services and its home-like environment—which may reflect positively on certain aspects—the contrasting negative accounts reveal significant shortcomings in cleanliness, adequate staffing levels, activity availability for residents, engagement practices, and security measures. Those considering this facility must weigh these conflicting reviews carefully before making decisions impacting their loved ones’ health and safety during crucial therapeutic recovery processes.

Hilltop, West Virginia is a vibrant community with an array of amenities to meet the needs of seniors. With several pharmacies nearby such as New River Pharmacy and Oak Hill Hometown Pharmacy, residents have easy access to their medication needs. In terms of healthcare, Plateau Medical Center and Oak Hill Pediatrics are within close proximity for medical care. There are also various dining options such as The Frozen Barn and Heart of Gold Diner for convenient meals. For spiritual nourishment, places of worship like Oak Hill Gospel Tabernacle and Mount Calvary Baptist Church are available. Additionally, outdoor enthusiasts can enjoy parks like Concho Overlook New River Gorge and Grandview for recreational activities. Transportation services like L & H Transportation provide seniors with easy mobility around the area. Overall, Hilltop offers a well-rounded living environment with amenities that cater to the needs of seniors.

Pharmacies

• New River Pharmacy (0.4 miles)
• Woods Pharmacy (2.8 miles)
• Oak Hill Hometown Pharmacy (3.2 miles)
• Walgreens (3.5 miles)
• Good Neighbor Pharmacy (4.1 miles)
• CVS Pharmacy (6.9 miles)
• Walmart Pharmacy (7.1 miles)

Hospitals

• Laboratory | Plateau Medical Center (2.5 miles)
• Plateau Medical Center (2.7 miles)
• Appalachian Regional Hospital Heliport (9.5 miles)
• Raleigh General Hospital (9.7 miles)

Physicians

• Oak Hill Pediatrics (2.5 miles)
• Med Surg Group (2.5 miles)
• Paul Conley, DO (2.6 miles)
• Petersen Clinic (2.6 miles)
• Karen Hultman, MD (7.2 miles)
• Plateau Medical Group - Primary Care - Fayetteville (8.4 miles)
• Med-Surg Group (8.4 miles)

Restaurants

• The Frozen Barn (3.4 miles)
• A Taste of WV Soul (3.8 miles)
• McDonald's (4 miles)
• Heart of Gold Diner (4.2 miles)
• El Bandido Mexican Restaurant (5 miles)
• Burger King (5.3 miles)
• Bridge Brew Works (6 miles)

Places of Worship

• Oak Hill Gospel Tabernacle (3.5 miles)
• Stegel Louie Reverend (4.3 miles)
• Pleasant View Church (8 miles)
• Mount Calvary Baptist Church (8.5 miles)
• Fayetteville Baptist Church (8.7 miles)
• Beckley Seventh-Day Adventist Church (9 miles)
• United Methodist Temple (9.3 miles)

Parks

• Concho Overlook New River Gorge (4.4 miles)
• Grandview (8.8 miles)
• Fayetteville Town Park (9 miles)
• Kaymoor Bottom (9.3 miles)
• New River Gorge National Park (10 miles)
• Freedom Skate Park (10.4 miles)

Transportation

• L & H Transportation (5 miles)
• R J Coreman Shortline (5.1 miles)
• U-Haul Moving & Storage of Beckley (9.1 miles)
• Enterprise Rent-A-Car (10.4 miles)

Cafes

• Kool Beanz (8.4 miles)
• Panera Bread (9.2 miles)
• Starbucks (9.3 miles)