Fieldstone Memory Care Of Kennewick

Pros

• The staff are friendly and caring.
• The dining staff go out of their way to honor residents' dietary preferences.
• There are family-friendly activities and live entertainment throughout the month.
• The property is beautiful.
• The caregivers are wonderful.
• The residents are happy and engaged.
• The care staff are doing a great job.
• The staff show love to residents and families.
• The design of the facility is fun and inviting.
• The staff are attentive, caring, and helpful.
• The community feels like a big family and is clean and well-maintained.
• The grounds are well kept, with a gorgeous courtyard and scenic views.

Cons

• They describe the facility as money oriented and prioritizing profits over resident care.
• They say the staff are focused on maximizing profits rather than providing the utmost service for residents given the exorbitant rent.
• They allege the staff kept a grandfather drugged and asleep rather than caring for him, leading to dehydration, starvation, and death.
• They report that the ending of a grandmother's stay was botched and that her failing health wasn't communicated promptly to the family.
• They describe the staff as disrespectful and the managers as the worst behind closed doors.
• They warn that leaving a loved one there could mean saying final goodbyes and that the place treats residents poorly.
• They would rate 0 stars.

Review

Fieldstone Memory Care of Kennewick is best suited for families seeking a warm, family‑style memory-care environment where residents are actively engaged, well cared for by attentive staff, and surrounded by pleasant surroundings and purposeful programming. The community tends to appeal to families who want on-site conveniences, such as an in-house pharmacy, a movie theater, and grounds designed for safe, relaxed walking and social time. For residents with memory impairment who value a structured, social day with frequent activities and opportunities for personal expression, this is a solid match. The emphasis on individual attention and a responsible, affectionate caregiving tone shows up in numerous positive experiences where residents appear engaged, well‑kempt, and treated with genuine kindness. In short, it serves as a capable home for memory care when the priority is a cohesive, caring milieu and attractive, activity-rich surroundings.

Those who should consider alternatives are families prioritizing open, consistently transparent communication, punctual responsiveness to health changes, and a care culture that uniformly models accountability at the leadership level. A number of reviewers flag concerns about management approach and perceived prioritization of profit over service, along with inconsistent visiting policies and delays in repairs or follow‑through. End-of-life communication and timely updates about a loved one’s health have been raised as especially troubling by some families. If reliable, proactive communication, straightforward staffing decisions, and a transparent culture are non‑negotiables, there are other communities that may better align with those expectations.

On the plus side, the strongest, recurring pros center on staff warmth and resident engagement. Multiple families describe caregivers as loving, attentive, and consistently respectful, building a genuine sense of family within the walls. The atmosphere is frequently highlighted as welcoming and clean, with residents who appear happy and engaged in activities, shared meals, and on‑site entertainment. The layout and decor receive praise for creating a comforting, even uplifting, environment, and the presence of a café‑style dining experience with staff who honor dietary preferences adds to a feeling of personal regard and individualized care. These strengths matter, because for memory care, daily responsiveness, meaningful activity, and a sense of belonging often determine quality of life.

However, the negative threads deserve blunt attention. Notable concerns include perceived prioritization of profits, occasional delays in maintenance for basic comforts, and restrictive or inconsistent visiting hours that frustrate families trying to stay connected. Some reviews describe staff shortages or turnover that undercuts continuity of care, while other families report distressing experiences around health declines or end-of-life care, including late or inadequate communication to families. The most alarming claims allege neglect and dangerous lapses in hydration, medication management, and overall safety, though these are isolated and contested by other families. These voices create a real tension: a place capable of warmth and loving care, yet susceptible to serious operational gaps that can erode trust.

The way the positives weigh against the cons depends on what families most value. If a resident will thrive on daily social structure, visible affection from caregivers, and a beautiful, thoughtfully designed setting, Fieldstone offers a compelling, reassuring home with many staff actively nurturing residents. The robust activity calendar and on‑site amenities can meaningfully reduce isolation and agitation for memory-care residents, potentially offsetting some concerns about cost or occasional service hiccups. Yet for families who demand unwavering transparency, immediate responsiveness, and a consistently proactive leadership culture, the cons may overshadow the strengths. In such cases, alternatives that emphasize governance clarity and regular, proactive family updates will be more comfortable long-term.

In the final assessment, Fieldstone Memory Care of Kennewick stands as a practical pick for families prioritizing connection, comfort, and engagement in memory care, provided there is careful, upfront inquiry into how the leadership handles maintenance, communication, and health changes. Prospective residents should request to meet front-line caregivers, observe a shift beginning to end, and review how care plans are communicated and updated. Ask for specifics on staffing ratios, response times, and ongoing maintenance issues. Seek recent resident and family references beyond the marketing narrative. When those assurances are satisfactory, Fieldstone delivers a supportive, almost familial environment that can honor a loved one’s dignity and daily joy; when assurances are lacking, alternatives with clearer governance and steadier communication become the wiser choice.