Highland Ridge Rehab Center

Pros

• Despite being understaffed, the rehab center did their best with the resources they had.
• The presence of some activities showed efforts to engage residents.
• The new owners attempted to make changes, although it resulted in a high turnover of staff.
• Residents' families were allowed to actively participate in ensuring good care.
• The fact that the room had a closet indicates an attempt at providing storage space for personal belongings.

Cons

• The mother-in-law's room was always a mess and was not somewhere anyone would want to leave their loved ones.
• The rehab center was very understaffed, resulting in a lack of proper care and assistance for the patients.
• The mother-in-law did not like the food at the center and was always hungry.
• The activities offered were limited due to the understaffing issue, preventing many residents from participating.
• The room lacked basic amenities and cleanliness, even though a high daily fee was being paid.
• After new ownership, staff levels were reduced and there were issues with cleanliness and responsiveness during off shifts.
• There was poor communication with the doctor, with the claim that he never showed up as scheduled.
• The food provided was catered and not freshly cooked, diminishing its quality.
• Additional charges had to be paid if a patient went to the hospital but wished to keep their room at the rehab center.
• Family members had to actively assist in ensuring good care because of deficiencies in staff support.

Review

Highland Ridge Rehab Center LLC has received some negative reviews regarding the quality of care and staffing levels. One individual shared that their mother-in-law was placed in a small, untidy room and the facility seemed to be severely understaffed. Despite bringing clothes for their loved one, the closet remained empty and the room messy. This lack of attention led to their mother-in-law feeling unhappy and pleading to go home. These conditions were deemed unsuitable by the reviewer, who stated that they would not want to leave a loved one in such an environment.

The reviewer mentioned that their mother-in-law stayed at Highland Ridge Rehab Center LLC for approximately 3-4 months and expressed dissatisfaction with the food provided. It seems that there was an issue with the quality or quantity of meals, as the patient consistently felt hungry. The facility did offer some activities, but due to being understaffed, not everyone who wanted to participate could be accommodated. The reviewer acknowledged that although efforts were made within the limitations of available staff, there was certainly room for improvement. They also noted that staffing shortages are prevalent throughout various healthcare facilities.

Furthermore, it appears that despite paying $345 per day, the reviewer felt their mother-in-law did not receive what they were entitled to. The room described as "dingy" lacked basic amenities and cleanliness standards were not met - even her clothes weren't kept clean. This failure to meet expectations left a lingering sense of disappointment. The new owners from New York seemingly worsened the situation by reducing staff numbers, resulting in a persistent smell of urine throughout the facility and infrequent room cleanings.

Notably, off-shifts at Highland Ridge Rehab Center LLC experienced severe staffing shortages with no personnel available to respond promptly to emergencies or assist with feeding patients. Staff turnover was high as newly graduated nurses appeared dissatisfied with working conditions. While there were instances where staff attended calls for assistance upon request, janitorial services were absent during off-shifts. Additionally, the reviewer claimed that the doctor allegedly arrived very early in the morning, but this was contradicted by personal experience of waiting for the doctor on three separate occasions without their appearance.

The quality of food provided at Highland Ridge Rehab Center LLC was further criticized, as meals were reportedly catered rather than freshly cooked. Another concerning detail highlighted by the reviewer was the requirement to pay an extra fee if a patient needed to be hospitalized while still retaining their room. In such cases, family members had to step up and assist to ensure adequate care for their loved ones.

In conclusion, these reviews offer a detailed account of several issues faced by residents and their families at Highland Ridge Rehab Center LLC. The lack of cleanliness, understaffing problems, dissatisfaction with food quality and quantity, and overall disappointment with the level of care provided are among the concerns conveyed. It is clear that improvements are essential in order to meet the expected standards of care for residents at this facility.

Parks

• Claytor Lake State Park (0 miles)
• Harry Dehaven Park (3.9 miles)
• Jefferson Park (6.6 miles)
• Bisset Park Playground (6.8 miles)
• Sparky's Run Dog Park (8.2 miles)

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (0.1 miles)
• Walgreens (5 miles)
• CVS Pharmacy (5.2 miles)
• Kroger Pharmacy (6.3 miles)
• Radford Drug (6.4 miles)
• Medicine Shoppe (6.4 miles)

Places of Worship

• Valley Harvest (1.4 miles)
• Newbern Christian Church (2.4 miles)
• Pulaski Church of Christ (4.2 miles)
• Abundant Life Ministries (4.4 miles)
• House Of Worship (5.5 miles)
• Southern Baptist Convention (5.6 miles)
• Anderson Memorial Presbyterian Church (6.1 miles)

Restaurants

• Arby's (1.5 miles)
• Wendy's (1.5 miles)
• Papa John's Pizza (1.6 miles)
• Waffle House (1.6 miles)
• Fatz Southern Kitchen (1.8 miles)
• Bojangles' Famous Chicken 'n Biscuits (2.2 miles)
• Omelet Shoppe (2.4 miles)

Physicians

• Children's Choice Business Office (1.9 miles)
• Children's Choice of the New River Valley (1.9 miles)
• Michael Simpson DO (2 miles)
• Pulaski Internal Medicine (2.4 miles)
• Branscom Judy J Msn Fnp (4.6 miles)
• New River Internal Medicine (4.6 miles)
• Joanna A Kolodney, Md - Lewisgale Regional Cancer Center (4.7 miles)

Hospitals

• LewisGale Hospital Pulaski (4.7 miles)
• New River Valley Comm (5.4 miles)
• Carilion New River Valley Medical Center (6.3 miles)
• Carilion New River Vly Med Center (6.3 miles)
• Pulaski Community Hospital (6.5 miles)
• Mobile Medical Diagnostic System (8.3 miles)

Transportation

• U-Haul Moving & Storage (5.5 miles)
• U-Haul Neighborhood Dealer (5.7 miles)
• Enterprise Rent-A-Car (8.2 miles)

Cafes

• Radford Coffee Company (6.3 miles)
• Draper Mercantile (7.9 miles)
• The Draper Mercantile And Trading Company (7.9 miles)

Theaters

• Regal New River Valley & RPX (14.7 miles)